The Swan House by Heimaleiga

設備の不具合があった点です。これは修理のスタッフが来てくださり対応していただいたので良かったですが、そのために1-2時間使えなくて困りました。

So we visited the place the second time 2 days later. I was travelling with 4 elderly

One of the rooms that we were allocated was outside the main building. There were no instructions on the check in message regarding the special location of the room. The only info available was a map next to the elevator that confirmed the existence of the room but still with no information of its whereabouts. Apparently there was a metal gate that you can go through to reach there directly but the code I was given did not work. It took us 15 mins going around the building to look for the mysterious room.

After some effort, we did find the room. But because the gate cannot be opened, we needed to go inside the building just to get out from the another end with our luggage. Nobody travels to Iceland with a 5kg luggage. This detour involves 3 flights of stairs and bear in mind I'm travelling with elderly. Accessibility is an issue. We finally reached the room, but the code didnt work.

I called them to notify them about the accessibility issues and all the other problems we encountered. It could have been a better experience if they were at least empathetic or quick to fix the situation. Unfortunately, that didn't happen. From their perspective, customers are expected to raise "accessibility" issues as if we have had prior knowledge of their accommodation. And we actually did have prior knowledge as we have stayed there a couple of nights ago and we still struggled to locate the room. And accessibility is not just about obvious disabilities. Some older people will struggle with stairs with their luggage. From my layman perspective it is a simple and straightforward but obviously not so from a hospitality perspective. The operator I spoke to believed it was our issue. Not theirs. The inconvenience caused the lack of directions was also not an issue from them.

Rien à redire. Tout était parfait.

Niente

No ventilation in bathroom
Lack of bedside table/cabinet
Location of sockets
Can get noisy

The kitchen only had one sharp knife. There were only two knives altogether however this was sufficient for making salads and cooking dishes. The bathroom sink could not be fitted with a plug though I think this could be standard in Iceland. As is often the case there was only one stand for resting a suitcase. We however, were able to use the three spare stools for resting a suitcase. The hooks for hanging coats strangely allowed coats to slip off.! Having to wait till 3 pm before we could occupy our room was a nuisance because we arrived early in the morning. Partly because nothing much opens in Iceland before 11 am I would advise anybody arriving early in the morning to book an extra night the for the night before you arrive.

Everything was good

La impossibilitat de parlar amb un responsable.

La camera da letto con tubi a vista, le luci non adatte, le tende non blackout, il rumore.

The room was smaller than expected and we had to purchase silverware as the room did not have any for eating food on the room.

Impossible de fermer les fenêtres correctement , on a entendu beaucoup de gens crier dans la rue et dans les couloirs au milieu de la nuit. Je pense que cela aurait été le cas même si elles étaient fermée fermées, l’isolation n’était pas top