Castello City Hotel

Hotels
7.8 (2380 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr
+30 281 025 1212

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2380 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
L
Ludovic • couple • fr
7
2026-07-25 • via Nuitee
D
Dries • family_with_children • be
8
Top ontbijt op top locatie maar basic kamer
Pros:

Vrij kleine familiekamer met goed werkende airco. Prachtig uitzicht vanaf het restaurant (5e verdieping) waar ook een zeer lekker en uitgebreid ontbijt geserveerd werd.

Cons:

We hadden helaas een slechte ervaring in het restaurant: 1,5 uur moeten wachten op eten dat halfgaar was, geen aanrader.

2026-07-25 • via Nuitee
M
Maria • solo_traveller • gr
4
2026-07-25 • via Nuitee
R
Randolf • solo_traveller • at
8
Pros:

Sehr nettes und freundliches Personal,die zentrale Lage,die wunderbare Dachterrasse mit Rundumblick,das ausgezeichnete Essen!

2026-07-25 • via Nuitee
F
Fernandez • couple • fr
9
Trop bien
Pros:

Propreté emplacement accueil

Cons:

Pas de parking

2026-07-24 • via Nuitee
P
Prasad • solo_traveller • au
10
2026-07-24 • via Nuitee
V
VASILEIOS • solo_traveller • gr
8
Pros:

Το κρεβάτι και το στρώμα ήταν απίστευτο!

2026-07-24 • via Nuitee
P
Podariu • solo_traveller • ca
8
2026-07-23 • via Nuitee
S
Sònia • solo_traveller • es
7
Bona relació qualitat preu
Pros:

El personal molt amable i servicial. L'esmorzar molt complet.

Cons:

Estava net però faltava una mica de manteniment a les instal.lacions. Hi havia fongs a les juntes de les dutxes. I algun moble trencat.

2026-07-23 • via Nuitee
D
Darko • solo_traveller • rs
9
Pros:

Nice bathroom. Clean. Confortable bed . Good breakfast

Cons:

/

2026-07-23 • via Nuitee
M
Martina • couple • it
8
Pros:

La vista panoramica sul terrazzo durante la colazione, meravigliosa. Anche la colazione molto varia e di qualità. La struttura è elegante e nuova.

Cons:

Bagno un po’ piccolo, letto un po’ piccolo

2026-07-23 • via Nuitee
N
Nathalie • solo_traveller • lu
4
2026-07-22 • via Nuitee
A
Ann-Sofi • solo_traveller • se
10
2026-07-22 • via Nuitee
C
Christelle • family_with_children • fr
4
Mauvaise nuit
Cons:

La literie, le bruit, sa localisation

2026-07-22 • via Nuitee
G
Gerasimos • solo_traveller • gr
6
2026-07-21 • via Nuitee
B
Bono Masini • solo_traveller • at
10
Pros:

sind erst nach 22:00 Uhr angekommen. Der Mitarbeiter an der Rezeption war sehr freundlich, professionell und hat uns herzlich empfangen. Der Check-in verlief schnell und unkompliziert.
Unser Zimmer war groß und sehr schön. Wir waren zu dritt und hatten ein großes Doppelbett sowie ein Einzelbett. Die Betten waren sehr bequem, sodass wir hervorragend geschlafen haben.
Am nächsten Morgen haben wir im fünften Stock gefrühstückt. Das Personal dort war ebenfalls ausgesprochen freundlich. Das Frühstück war ausgezeichnet – es gab eine große Auswahl und eigentlich alles, was man sich wünschen kann. Die Aussicht war wunderschön und hat das Frühstück noch angenehmer gemacht.
Am Tag der Abreise haben wir uns etwas verspätet. Die Mitarbeiter an der Rezeption waren sehr verständnisvoll und freundlich.
Das Preis-Leistungs-Verhältnis ist sehr gut. Wir haben uns rundum wohlgefühlt und werden dieses Hotel auf jeden Fall wieder buchen

Cons:

Nicht

2026-07-21 • via Nuitee
A
Aleksandr • solo_traveller • lv
9
2026-07-21 • via Nuitee
Κωνσταντίνος Τσιμπούρης • solo_traveller • gr
8
2026-07-21 • via Nuitee
M
martine • solo_traveller • it
10
Pros:

La colazione

2026-07-21 • via Nuitee
O
Oscar Andres • solo_traveller • de
10
2026-07-20 • via Nuitee