Castello City Hotel

Hotels
7.8 (2340 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr
+302810251212

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2340 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
R
Rania • solo_traveller • gr
10
Pros:

Πολύ αξιοπρεπές ξενοδοχειο

2026-07-04 • via Nuitee
L
Laetitia • couple • fr
7
Très correct, et le problème sonore est très dérangeant
Pros:

Très pratique à proximité de l’aéroport, rapport qualité, prix, très bon. La fille en réception de nuit était très accueillante!
La vue depuis le restaurant est très agréable

Cons:

Aucune insonorisation dans les chambres, on entend tous les bruits! On peut entendre le téléphone de la chambre à côté sonner! Quand nous sommes au quatrième étage, le matin, nous sommes réveillés tôt par les chaises du restaurant qui ne font que se tirer!

2026-07-04 • via Nuitee
R
Rua Lafuente • family_with_children • es
10
Hotel perfecto
Pros:

Todo

Cons:

Nada

2026-07-04 • via Nuitee
ΚΩΝΣΤΑΝΤΙΝΟΣ • solo_traveller • gr
10
2026-07-03 • via Nuitee
T
Thrasyvoulos • couple • gr
10
Value for money κ με καλό πρωινό
Pros:

Τοποθεσία κ άνεση δωματίου

Cons:

Τίποτα

2026-07-02 • via Nuitee
G
Grimssolt • solo_traveller • fr
9
2026-07-01 • via Nuitee
K
Konstantina • solo_traveller • gr
9
2026-06-29 • via Nuitee
K
Kelly • solo_traveller • gr
7
Pros:

Η ευγένεια του προσωπικού και το πρωινό

Cons:

Το δωμάτιο

2026-06-29 • via Nuitee
R
Rita • couple • de
5
Pros:

Die Lage und das Personal waren top! Leider ist das Hotel sehr in die Jahre gekommen und die Sauberkeit lässt sehr uu wünschen übrig! Für 2 Tage ok!

2026-06-28 • via Nuitee
Αρχοντουλα • couple • gr
7
2026-06-28 • via Nuitee
C
Claire • solo_traveller • fr
7
Pros:

La chaleur du personnel,le confort et la propreté

Cons:

Bruyant

2026-06-28 • via Nuitee
M
Manolis • couple • gr
10
2026-06-28 • via Nuitee
F
Florian • couple • de
8
2026-06-28 • via Nuitee
L
lenka • solo_traveller • cz
9
Pros:

Very friendly staff, amazing view from the breakfast place, very nice breakfast

2026-06-28 • via Nuitee
M
Meltem Nurdan • couple • tr
8
Pros:

Çalışanlar çok sevimli ve yardımseverler di

2026-06-28 • via Nuitee
M
Meltem Nurdan • couple • tr
8
2026-06-28 • via Nuitee
E
eric • couple • fr
9
2026-06-27 • via Nuitee
C
Cassandra • extended_group • be
7
Doenbaar voor een nacht
Pros:

Goede locatie

Cons:

De gratis openbare parking waar wij stonden was naast de taxi zone (deze is zeer groot). Plus als je kamer aan de straat kant ligt en er passeert een auto met muziek heb je het ook volledig gehoord.

2026-06-27 • via Nuitee
A
Ana Maria • couple • gr
9
2026-06-26 • via Nuitee
V
Virginia • family_with_children • cy
7
2026-06-26 • via Nuitee