Castello City Hotel

Hotels
7.8 (2316 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2316 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
V
Viktor • couple • de
4
Würde leider nicht nochmal buchen…
Pros:

Leider hat uns das Hotel nicht gefallen.
Wir haben es nur für eine Nacht gebucht wegen der späten Ankunft 🛬
Nach Ankunft wurden wir nett empfangen aber nach Zutritt des Zimmer die Enttäuschung die Bettwäsche Handtücher ist so richtig grau hab mich nicht wohl gefühlt in dem Bett 😢dadurch war der Schlaf sehr kurz aber auch der Lärm von draußen da es mitten in der Stadt liegt war nicht auszuhalten….

Cons:

Bettwäsche +Handtücher

2026-06-13 • via Nuitee
H
Heidi • extended_group • no
8
Flott byhotell!
Pros:

Sengene, personalet og deres hjelp for at vi skal ha det bra, aircon er super, nært sentrum, mye for pengene! Rent og pent. Veldig hjelpsomt og hyggelig personale!

Cons:

Likte alt, men skulle gjerne sett at terrassen var åpen etter frokost også. Savnet et basseng, men kort vei til stranda.

2026-06-13 • via Nuitee
M
Maurizio • couple • it
8
2026-06-12 • via Nuitee
J
Jakub • solo_traveller • pl
10
Polecam, super cena i wszystko co potrzebne na kilka dni oraz świetne śniadania
Pros:

+ ciche wygodne pokoje
+ Super obsługa
+ Pyszne śniadania w formie bufetu (warto kupić)
+ Śniadania są w restauracji na ostatnim piętrze z widokiem
+ Położenie hotelu idealne

Naprawdę super hotel w dobrej cenie i wszystko co potrzeba ma.

2026-06-12 • via Nuitee
M
Menelaos • solo_traveller • gr
4
Cons:

Καμία ηχομόνωση στο δωμάτιο

2026-06-11 • via Nuitee
H
Heinz • solo_traveller • de
8
Pros:

Gute Lage. Vom Flughafen mit dem Stadtbus gut zu erreichen. Nachdem Ausstieg nur noch ca 70 m zum Hotel. Preis wenn man am Ticketcenter Ticket holt 1,30 Euro, beim Busfahrer 2,30 m.
In die Altstadt nur 10-15 min zu Fuss. Hafen auch fussläufig gut erreichbar.
Zum Frühstück kann ich nichts sagen da wir vor sieben Uhr auschecken mussten weil unser Schiff ging. Am Tag vorher angesprochen bekamen wir eine Lunchbag mit auf den Weg.

Cons:

Nichts was wichtig wäre...

2026-06-10 • via Nuitee
Εβελινα • extended_group • gr
10
2026-06-08 • via Nuitee
A
Anna • solo_traveller • gr
9
2026-06-07 • via Nuitee
A
Anna • solo_traveller • gr
9
2026-06-07 • via Nuitee
V
Vasile Nicolae Marius • solo_traveller • ro
10
2026-06-04 • via Nuitee
D
Drora • extended_group • il
10
תמורה מלאה למחיר. אחזור שוב!
Pros:

ארוחת בוקר טעימה מאוד! הכל היה טרי וטעים מאוד.אוצה לציין את פלה הפקידה שעזרה וסייעה בכל בקשה, תודה רבה פלה ❤️

Cons:

הכל היה טוב מאוד

2026-06-03 • via Nuitee
V
Vasileios • extended_group • gr
9
Pros:

πολύ όμορφος χώρος για το πρωινό στην ταράτσα με θέα στην πόλη

2026-06-02 • via Nuitee
A
Anastasija • solo_traveller • lv
9
Pros:

Вид, месторасположение, всё рядом, остановка, море 10 минут, магазины.

Cons:

Плохая звукоизоляция, было слышно как в соседнем номере пошли в душ люди, и конечно оживленная улица-тоже шумно

2026-06-02 • via Nuitee
V
Vassilis • family_with_children • gr
8
Pros:

location, breackfast

2026-06-01 • via Nuitee
V
virginie • solo_traveller • fr
8
Hotel agréable, le personnel est très accueillant.
Pros:

Le buffet du petit déjeuner

Cons:

Problème de connexion Wifi

2026-05-31 • via Nuitee
D
Darren • couple • gb
8
Perfect for a long weekend break
Pros:

The hotel is very central and just a short walk away from the centre, for shops, restaurants and bars. Breakfast was good with plenty to choose from. Rooms were a reasonable size and kept clean by housekeeping.

Cons:

Our room was very hot, which unfortunately the air conditioning was not able to get cool.

2026-05-31 • via Nuitee
Νικος • couple • gr
10
2026-05-30 • via Nuitee
D
Diva • solo_traveller • nl
8
Pros:

Bar en hotel goei locatie

Cons:

Geen

2026-05-29 • via Nuitee
S
Sabine • family_with_children • de
8
Pros:

Frühstücksraum im 5. Stock

Cons:

Matratzen waren relativ weich

2026-05-28 • via Nuitee
ΝΙKOLAOS • couple • gr
9
2026-05-28 • via Nuitee