Castello City Hotel

Hotels
7.8 (2568 reviews)
1, 62 Martyron Avenue , Heraklio Town , GR
+30 281 025 1212

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

7.8
Based on 2568 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
F
François • couple • fr
9
Très bon hôtel .
Pros:

Hôtel très bien placé pour circuler à pied . Chambre très correcte et petit déjeuner copieux avec une très belle vue. Nous avons toujours pu trouver une place pour se garer à proximité.

Cons:

Literie qui manquait un peu de fermeté

2026-09-12 • via Nuitee
C
Candice • solo_traveller • fr
8
Great place and staff, but too noisy
Pros:

Location, only a 15 minute walk from the city centre.
The view from the hotel is nice, especially from the rooftop where breakfast is served.
Staff is very friendly and helpful.
Bed is comfortable.

Cons:

Too noisy. Unfortunately, we could hear people talking in the rooms next door. We didn't have the best sleep because of that. We could also hear noise from the streets.

2026-09-12 • via Nuitee
O
Olga • family_with_children • lv
10
2026-09-12 • via Nuitee
M
Maria Grazia • couple • it
4
2026-09-12 • via Nuitee
G
GIORGOS • solo_traveller • gr
9
2026-09-10 • via Nuitee
G
Georgia • solo_traveller • gr
8
Cons:

Έβλεπε απο την πίσω πλευρά και δεν είχε καθόλου θεα

2026-09-10 • via Nuitee
F
Francesco • family_with_children • it
8
2026-09-10 • via Nuitee
ΑΛΙΚΗ • solo_traveller • gr
8
Pros:

Σημείο
Πρωινό
Εξυπηρέτηση
Προσωπικό

Cons:

Τα στρώματα είναι πολύ μαλακά κ βουλιάζεις

2026-09-09 • via Nuitee
P
Pedro-Vicente • couple • es
10
2026-09-09 • via Nuitee
R
Ruud • extended_group • nl
7
2026-09-09 • via Nuitee
S
Sorina • extended_group • ro
9
Short stop in Heraklion
Pros:

Location, good breakfast , comfortable beds, helpful staff, beautiful rooftop

Cons:

No parking

2026-09-08 • via Nuitee
F
Fify_89 • solo_traveller • it
7
2026-09-08 • via Nuitee
O
Ophelie • solo_traveller • fr
8
Très bon séjour mis à part le bruit tout était très bien 🙂
Pros:

L’emplacement pratique
La propreté
Le petit déjeuner très bien

Cons:

Bruyant car donne sur une avenue passante avec de la circulation

2026-09-08 • via Nuitee
I
Ioan-Cristian • couple • ro
9
Un hotel bun din Creta
Pros:

Mancarea de la micul dejun a fost variata si gustoasa. Camera in care am stat a fost spatioasa, cu vedere buna la strada.

2026-09-08 • via Nuitee
J
JEAN-YVES RESSAYRE • solo_traveller • fr
5
Pros:

Emplacement et parking payant 10€ à proximité

Cons:

Qualité trés mauvaise du matelas et bruit de la rue jusqu'à trés tard car absence de double vitrage

2026-09-08 • via Nuitee
L
Liubov • solo_traveller • ua
7
В цілому на 2-3 дні нормально.
Pros:

Мені сподобались сніданки, номер з балконом, гарний ресторан з видом і привітний персонал:)

Cons:

Меблі та сам готель потребують реновації. Ще було дуже дивно, що після прибирання на полу у санвузлі знаходила постійно чорне волосся, хоча я блондинка! Прибирання було не дуже ретельним.

2026-09-07 • via Nuitee
A
Aspa • couple • gr
10
2026-09-07 • via Nuitee
E
Erina • couple • us
8
2026-09-07 • via Nuitee
I
Ieva • couple • lt
8
Trumpam sustojimui labai tinkama vietovė
Pros:

Gausūs pusryčiai, patogi lokacija.

Cons:

Nepasakyčiau, kad kažkas buvo blogai, tačiau būtų malonu, jeigu balkonuose būtų kedžių su staliuku

2026-09-07 • via Nuitee
L
Leonardo • couple • it
7
Buono per soggiorno ad Heraklion
Pros:

Camera pulita con un bel balcone, sala colazioni rooftop con una vista bellissima. Personale molto disponibile e gentile, posizione centrale.

2026-09-07 • via Nuitee