Castello City Hotel

Hotels
7.8 (2484 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr
+30 281 025 1212

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

7.8
Based on 2484 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
A
Adrian • solo_traveller • ro
9
2026-08-29 • via Nuitee
K
Kamilė • couple • lt
9
2026-08-29 • via Nuitee
G
Grammatiki • couple • dk
8
2026-08-29 • via Nuitee
A
Asimina • solo_traveller • gr
8
Θετική εμπειρία, καλό σημείο στην πόλη
Pros:

Όλα ήταν μια χαρά. Καθαρό και περιποιημένο το δωμάτιο. Μεγάλη ποικιλία στο πρωινό. Η τοποθεσία είναι πολύ καλή.

Cons:

Το τηλέφωνο του ντους ήταν χαλασμένο, έτρεχε νερό από άλλο σημείο με αποτέλεσμα να μην έχει πίεση το νερό.

2026-08-29 • via Nuitee
V
Vladimir • solo_traveller • bg
7
Pros:

Закуската е сравнително добра, рецепционистите са винаги усмихнати и учтиви

Cons:

Много е шумно разположението на хотела.

2026-08-29 • via Nuitee
F
Fabiola • solo_traveller • it
7
2026-08-29 • via Nuitee
M
Matteo • couple • it
1
2026-08-28 • via Nuitee
M
Matteo • couple • it
1
Terribile hotel - 2 stelle mascherato a 4 stelle
2026-08-28 • via Nuitee
S
Simone • solo_traveller • it
8
Pros:

Posizione ottima e personale cordiale

2026-08-28 • via Nuitee
M
Martyna • solo_traveller • pl
9
Polecam
Pros:

Hotel w bardzo dobrej lokalizacji. Śniadanie urozmaicone, pokój przestronny. Byłam tylko jedną noc więc nie mam zastrzeżeń.

2026-08-28 • via Nuitee
H
Hasan • couple • tr
5
İdare eder
Pros:

Kahvaltı harikaydı, hele salonun manzarası essiz

Cons:

Havlular ve yatak çok kötü idi

2026-08-28 • via Nuitee
R
Ruben • family_with_children • fr
10
2026-08-28 • via Nuitee
G
ghislain • couple • fr
6
2026-08-28 • via Nuitee
M
Matteo • couple • it
1
Simlduestelle - atmosfera non greca e non vacanziera
Pros:

Struttura terribile, neanche un tre stelle, non trovo aspetti positivi. Chiaramente lo staff non ha colpe, cordiali, educati, ma purtroppo non possono colmare le enormi mancanze della struttura.

Cons:

Pulizia generale della camera molto scarsa. Ambienti comuni in moquette. Bagno impraticabile: bagno doccia inesistente, ci si lava sul pavimento, binario pieno di muffa, porta del bagno completamente danneggiata dall’acqua che riceve della doccia, che senza un’anta, porta ad allegare il bagno, phone che credo abbia moria dato tanto e dovrebbe essere messo in pensione. Colazione con prodotti di bassa qualità.

2026-08-28 • via Nuitee
D
Dumitru • couple • ro
10
2026-08-27 • via Nuitee
M
Marija • couple • lv
10
Pros:

Nice staff, really good breakfast with a lot of variety.

2026-08-27 • via Nuitee
C
Chiara • couple • it
8
2026-08-27 • via Nuitee
B
BARAK • solo_traveller • il
8
2026-08-27 • via Nuitee
A
Armando • family_with_children • it
8
Buono
Pros:

Camera ampia e pulita, bella la sala colazione

Cons:

Colazione assolutamente da migliorare

2026-08-27 • via Nuitee
S
Saša • couple • at
6
2026-08-27 • via Nuitee