Divan Istanbul

Hotels
•
Divan Hotels
9.4 (3325 reviews)
Asker Ocağı Cad. No:1 Taksim , Istanbul , TR
+90 212 315 55 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Maintenance issues noted
Unexpected extra charges

Categories

Cleanliness
8.8
Some reviews mention maintenance issues and the condition of rooms.
Service
10
Staff goes above and beyond in hospitality and service.
Location
10
Excellent location, close to Taksim and local attractions.
Room Quality
8.77
Issues with maintenance in some rooms noted, but generally spacious.
Amenities
9.31
Good range of amenities, although some guests mentioned areas for improvement.
Value for Money
9.26
Good experience but some complaints about unexpected charges.
Food and Beverage
9.29
Breakfast variety enjoyed; however, some issues with quality noted.
Overall Experience
9.75
Overall positive guest experiences highlighted with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:02

Property Description

Luxurious Accommodation in the Heart of Istanbul

Modern Architecture and Designer Decor: Experience comfort and style at Divan Istanbul, where modern architecture meets designer decor for a truly luxurious stay.

Spa Centre and Turkish Bath: Unwind and rejuvenate in our 1800 m² spa centre or pamper yourself with a relaxing Turkish bath after a long day of exploring the city.

Culinary Delights: Indulge in a rich menu of Turkish and international cuisine at Divan Pub, savor elegant Japanese dishes at Maromi Japanese Restaurant, or treat yourself to delicious pastries at Divan Patisserie.

Ready to experience luxury and comfort in Istanbul? Book your stay at Divan Istanbul now and make unforgettable memories.

Important information:

Please note that property has a smart casual dress code. Wearing sportswear, trainers, gym outfit, sleepers, flip-flops, baggy clothing and shorts in property's restaurants, bar and lobby lounge is prohibited.

All rooms have free 1 MB internet connection. Increase in internet speed will be charged additionally.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

9.4
Based on 3325 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 8.77
Amenities: 9.31
Value for Money: 9.26
Food and Beverage: 9.29
Overall Experience: 9.75
محمد • couple • sa
10
2026-10-31 • via Nuitee
J
Jalal • couple • iq
10
We had a fantastic stay at Divan Hotel and were genuinely impressed by the high standard of service throughout. From the
2026-10-31 • via Nuitee
E
Esraa • couple • at
9
2026-10-30 • via Nuitee
A
Alison • family_with_children • gb
9
Lovely stay in this fabulous hotel.
Pros:

Great location for exploring Istanbul, and restaurants nearby.
Friendly helpful staff, delicious breakfast.
Very comfortable bed and a lovely spacious family room. We loved the gym, sauna/steam and the wonderful pool which was a good size for swimming and never too busy.

Cons:

Our room was at the back of the hotel so a little noisy from the nightclub/bar behind the hotel. This was the only thing though as we had a great stay and loved the hotel.

2026-10-30 • via Nuitee
M
Manal • couple • ca
10
Pros:

The location and the staff

Cons:

Nothing!

2026-10-30 • via Nuitee
A
ASHKAN • couple • ir
3
Title: Very Disappointing Experience – Definitely Not a 5-Star Hotel I had heard so many positive things about Divan Is
Pros:

Location

Cons:

Staff

2026-10-30 • via Nuitee
A
Amira • family_with_children • ae
6
Pros:

الموقع

Cons:

ريحه كريهه طالعه من الحمام
فراش مو مريح و اثاث متهالك

2026-10-30 • via Nuitee
A
Amira • family_with_children • ae
7
Pros:

الموقع

Cons:

معامله سيءه تتصل عليهم تلفون ما يردون عليك اكثر من مره يتكرر الموقف والفراش مو بمريح صار قديم وايد لم يتم تغييره من فتره طويله

2026-10-30 • via Nuitee
C
Cem • couple • us
9
2026-10-30 • via Nuitee
Z
Zübeyde • couple • tr
10
2026-10-29 • via Nuitee
Z
Zaid • couple • sa
7
Pros:

الموقع

2026-10-29 • via Nuitee
S
saba • extended_group • de
10
Pros:

Everything about our stay was excellent. The hotel was wonderful overall, and we had a great experience.

Cons:

The only area that could use some improvement was housekeeping, which was a little below expectations. Other than that, everything was great, and we really enjoyed our stay.

2026-10-29 • via Nuitee
F
Faranak Fa • family_with_children • ir
1
Pros:

Unfortunately, the overall experience was extremely disappointing, and the poor service overshadowed any positive aspects of the hotel.

Cons:

My stay at Divan Istanbul was extremely disappointing and far below the standards expected from a hotel of this category.

First, although my reservation clearly stated that payment would be made at the property, the hotel attempted to charge my card the day before arrival.

Upon arrival, the check-in process was unnecessarily slow and poorly managed. Although the standard check-in time was 2:00 PM, we were only given our room at 3:44 PM after repeated follow-ups.

Even worse, we had booked a room with a garden or city view, but were initially assigned a room facing a wall. When we complained, the staff repeatedly insisted that a wall-facing room qualified as a city-view room. Only after considerable frustration and persistence did they finally provide a proper city-view room.

The problems continued at the spa. We had already paid for the exfoliation treatment, yet during check-out, the staff claimed that the payment had not been made. This demonstrated a serious lack of communication and coordination between departments.

To make matters worse, we were also charged for minibar items that we had never consumed.

Throughout our stay, we encountered unprofessional, unpleasant, and unacceptable behavior from several staff members. The repeated issues, poor communication, and lack of accountability made the entire experience unnecessarily stressful.

I would not recommend this hotel. Management seriously needs to improve staff training, internal communication, customer service, and supervision. A hotel of this standard should never treat its guests this way.

2026-10-29 • via Nuitee
M
Mohammad Amin • couple • gb
9
2026-10-28 • via Nuitee
D
Dimo • couple • bg
10
2026-10-28 • via Nuitee
I
Iordanis • couple • au
10
2026-10-27 • via Nuitee
J
Jens • couple • de
9
2026-10-27 • via Nuitee
M
Mohammed Elmegerhi • family_with_children • ly
10
2026-10-27 • via Nuitee
ŞAKİR ERKAN • couple • tr
10
Cons:

Otel personeli her zamanki gibi çok güleryüzlü fakat tam aksine patisserie tarafındaki çalışanların tutum ve davranışları çok kötü.
Çalışan beyefendinin asık suratı ve iletişimsizliği nedeni ile hizmet aldığımıza pişman olduk resmen

2026-10-27 • via Nuitee
E
Emmanouil • extended_group • be
9
Δεν υπήρξε χρόνος αλλά από άλλη φορά γνωρίζω ότι είναι καλή τοποθεσία
Pros:

Πολύ ωραίο, υπήρχε αρκετή ποικιλία για όλα τα γούστα

Cons:

Δεν είχε κάτι που να μην μου άρεσε

2026-10-27 • via Nuitee