La Citadelle Hotel Metz - MGallery Collection

Hotels
•
MGallery
8.8 (4267 reviews)
5 Avenue Ney , Metz , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast quality
Spacious rooms
Cons:
Cleaning inconsistencies
High restaurant prices
Bathroom safety concerns

Categories

Cleanliness
7.88
Some negative comments regarding housekeeping and cleanliness.
Service
9.35
Personnel is attentive and helpful, contributing positively to the experience.
Location
9.39
Excellent location in relation to historical center and popular spots.
Room Quality
8.34
Spacious rooms, though some noise issues were mentioned.
Amenities
8.37
Good amenities, although some issues with bathroom safety and functionality were noted.
Value for Money
8.83
Restaurant prices were noted as high, impacting the perceived value.
Food and Beverage
8.88
Breakfast and restaurant quality is good, but the menu variety could be improved.
Overall Experience
9.35
Generally positive experiences with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:39

Property Description

Luxurious Accommodation and Personalized Service

La Citadelle Metz MGallery offers large, luxury rooms and suites with modern amenities like flat-screen TVs and free WiFi. The personalized service ensures a comfortable and memorable stay for every guest.

Central Location with Easy Access to Attractions

Situated in the heart of Metz, the hotel provides easy access to popular attractions like the Arsenal Concert Hall and the Governor’s Palace. Guests can explore the town center and enjoy the vibrant surroundings with convenience.

Exquisite Dining Options and Ambiance

Indulge in a culinary experience at the on-site bistronomic restaurant, 'La Reserve', offering innovative cuisine blending rural and exotic flavors. Unwind at the Bar Ambiance Lounge with a wide selection of beverages in a cozy atmosphere.

Book your stay at Hotel La Citadelle Metz MGallery for a luxurious and unforgettable experience.

Important information:

Guests wishing to dine in the hotel's restaurants are advised to reserve a table during the booking process.

Room service is only available during the restaurant's opening hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ETZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

8.8
Based on 4267 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
C
Cyril • solo_traveller • fr
10
2026-06-20 • via Nuitee
C
Cyril • solo_traveller • fr
10
2026-06-20 • via Nuitee
E
Etienne • solo_traveller • fr
9
Un très bel établissement
Pros:

Très bel établissement, bien situé, au niveau de ses étoiles.

Cons:

J’étais seul. Ma femme aurait adoré 😄😉 Sinon rien.

2026-06-19 • via Nuitee
F
Frank • couple • de
7
2026-06-18 • via Nuitee
M
Marianne • solo_traveller • ch
10
2026-06-17 • via Nuitee
M
Marianne • solo_traveller • ch
9
2026-06-17 • via Nuitee
E
Elisabeth • couple • nl
9
We komen hier graag nog een keer terug.
Pros:

Een mooi ingerichte ruime kamer met een extra voorportaal waardoor er geen geluid van de gang te horen was. Alles was hygiënisch schoon en netjes verzorgd. Het ontbijt was super met ontzettend veel keus en goed gepresenteerd. De locatie is vanaf de snelweg goed en gemakkelijk te bereiken en je bent er dan ook in een mum van tijd weer weg. Het is mooi gelegen in een park met veel groen en toch ben je op een paar minuten lopen in het midden van de stad. Parkeergelegenheid voldoende en alleen voor gasten beschikbaar aan de voorkant van het hotel.
Het restaurant is aanbevelingswaardig.

Cons:

Niks viel tegen

2026-06-16 • via Nuitee
B
Bert • couple • nl
9
2026-06-16 • via Nuitee
I
Ivan • couple • ch
8
Cons:

avec des valises l'accès à la reception n'est pas facile mais le personnel est très serviable

2026-06-16 • via Nuitee
C
Cyril • solo_traveller • fr
8
Pros:

Chambre belle et spacieuse

Cons:

Éloignée du centre, établissement un peu froid

2026-06-14 • via Nuitee
C
Christiane • couple • de
9
2026-06-14 • via Nuitee
R
Rolf-Dieter • couple • de
8
2026-06-14 • via Nuitee
P
peter • couple • de
9
2026-06-13 • via Nuitee
C
Charles • couple • de
9
Pros:

Gut

Cons:

Parking Einfahrt war schwierig.

2026-06-13 • via Nuitee
P
Paul • couple • gb
10
Perfect beautiful location in Metz
Pros:

Fantastic central location but really quiet
Staff helpful and friendly
A beautiful building

Cons:

Could do with a fitness centre maybe

2026-06-10 • via Nuitee
P
Peter • couple • de
9
2026-06-09 • via Nuitee
V
Volker • extended_group • de
10
Ich komme gerne wieder!
Pros:

Es gab ein Problem und das Management hat sich außerordentlich kulant und entgegenkommend verhalten.Danke!

2026-06-09 • via Nuitee
D
Dirk • couple • be
8
Close to city center
Pros:

Large (dog friendly) hotel, friendly staff.

Cons:

The bathtub with shower has no thermostat. Expect some cold and hot water flow when showering. At least it wakes you up in the morning ;-)

2026-06-09 • via Nuitee
L
Louis • solo_traveller • ch
10
Historisches Hotel im Grünen
Pros:

Das grosszügige Frühstück Buffet.

Cons:

Das es kein Wellnessbereich gibt.

2026-06-09 • via Nuitee
T
Tatiana • solo_traveller • nl
10
Pros:

Прекрасный отель, большой номер. Для собаки предоставили лежанку и 2 миски. Очень готзывчивый и дружелюбный персонал. Прекрасный завтрак ,где можно было быть вместе со своим четвероногим другом. Спасибо за гостеприимство!

Cons:

За собаку берут 20 евро за ночь. Этой информации не было при бронировании. Парковка около отеля стоит 18 евро. это мы тоже узнали на месте.

2026-06-09 • via Nuitee