Grand Emperor Hotel

Hotels
8.5 (211 reviews)
No. 288 Avenida Comercial De Macau , Macau , mo

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great central location
Clean rooms
Spacious / new rooms
Comfortable beds
Friendly and helpful staff
Good breakfast variety
In-room amenities (body wash, kettle)
Luggage storage assistance
Cons:
Invoice/billing not provided at front desk
Slow check-in / front desk inefficiency
Unprofessional staff behavior reported in some cases
Transportation/taxi issues and possible surcharges
No conversion of non-USD to MOP
Missing hand spray/bidet in some rooms
Some mattresses firm or rooms with smoke smell
Possible need for more dehumidification

Categories

Cleanliness
9
Multiple reviews explicitly state rooms are very clean and comfortable.
Service
7.5
Staff are often described as friendly and helpful (luggage storage, arranging cars), but several service issues were reported: billing refusal, slow check-in, and unprofessional front desk handling in some cases.
Location
9.5
Consistently praised as a great, central location near shops, attractions, and transport links.
Room Quality
8.5
Rooms described as new, spacious and well-appointed; some mentions of firm mattresses and occasional smoke smell in a room.
Amenities
8.5
Good breakfast selection, in-room items like body wash and kettle noted; some missing items (no hand spray/bidet in a room) and recommendations for more dehumidification.
Value for Money
7
Mixed signals: one review calls out low CP (poor value) and complaints about potentially higher taxi surcharges and currency conversion issues.
Food and Beverage
9
Breakfast is repeatedly praised for having many options and good variety.
Overall Experience
9
Overall positive experience driven by location, clean rooms and helpful staff, though administrative and transport issues lowered satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:41

Property Description

Luxurious Accommodation
Experience elegance in every detail at Grand Emperor Hotel. Our spacious guestrooms are beautifully decorated and fully air-conditioned for your comfort.

Entertainment and Dining
Indulge in excitement at Emperor Palace Casino located within the hotel. After a thrilling time at the casino, treat your taste buds to a culinary journey at our three exquisite restaurants.

Convenient Location
Located beside Yaohan Department Store on Avenida Comercial De Macau, our hotel offers the perfect blend of convenience and luxury for your stay in Macau.

Book now to experience the epitome of luxury and entertainment at Grand Emperor Hotel.

Important information:

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The credit card used for booking must be presented upon check-in. The name of the credit card must match the guest's name checking in.

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If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:
1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)

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Name changes are strictly prohibited for nonrefundable bookings and within the hotel's cancelation policy.

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Please note that breakfast is not included for child under 12 years old who stays free of charge using existing beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFM

Location

Guest Reviews

8.5
Based on 211 reviews
Cleanliness: 9
Service: 7.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9
T
TOK • extended_group • sg
10
2026-08-14 • via Nuitee
D
David • couple • fr
6
Cons:

J’ai demandé une facture pour la chambre
Qu’ils n’ont pas voulu me donner sous prétexte que c’était à Booking de me donner la facture
Donc je n’ai toujours pas de facture pour ma société

2026-08-06 • via Nuitee
K
Kau Shing • family_with_children • hk
8
2026-08-04 • via Nuitee
C
CHUN CHIEH • couple • tw
10
2026-07-19 • via Nuitee
D
duangporn • extended_group • th
9
2026-07-12 • via Nuitee
K
kwing kiu • solo_traveller • hk
8
2026-06-24 • via Nuitee
W
W • family_with_children • us
10
2026-06-18 • via Nuitee
L
Leslie Anne • extended_group • ph
10
Pros:

Location was great.
Beside a shopping mall.
And a Circle K and Starbucks for late hours snacks.

Room was new and spacious for 2 people.
Love the interiors.

Lot of breakfast option for the 3 days that we stayed there.

Also love the body wash that the hotel provides.

Cons:

Hand Spray / Bidet was not provided for #2 business.

2026-06-13 • via Nuitee
N
Nattida • solo_traveller • th
9
ดีมาก แนะนำเลย
Pros:

ห้องพักสะอาดมาก ขนาดเตียงทวินใหญ่ดี ทำเลดีเยี่ยม ฝากกระเป๋าได้ พนักงานช่วยเหลือดีมาก

2026-06-12 • via Nuitee
伟 • couple • us
10
推薦，下次有機會再來入住
Pros:

酒店員工都很熱情幫助寄存行李，叫不到車的時候 也有幫忙聯繫叫車，贊👍

Cons:

可能需要多除濕

2026-05-29 • via Nuitee
O
Ole • extended_group • dk
10
2026-05-21 • via Nuitee
I
Ian • extended_group • tw
10
2026-05-21 • via Nuitee
C
Cameron • solo_traveller • cn
8
Cons:

they wouldn't convert non-USD currency to MOP

2026-05-18 • via Nuitee
M
misaki • couple • jp
10
2026-05-17 • via Nuitee
W
Wong • solo_traveller • cn
8
2026-05-15 • via Nuitee
玫玲 • extended_group • tw
9
地點很好，近大三巴，平日可至新葡京搭巴士，或搭公車，並且星期五-星期日有很多酒店免費接駁巴士在旁邊可搭，服務人員態度很好，房間很乾淨及舒適，推！
Pros:

地點

2026-05-09 • via Nuitee
A
Angela 99 • solo_traveller • hk
9
Pros:

床很舒服，所有配套超讚！

Cons:

check in 流程太慢

2026-05-06 • via Nuitee
W
William and Zandy • solo_traveller • us
10
Pros:

Great location and updated the hotel Rooms

Cons:

Not enough transportation to get to where you need

2026-05-04 • via Nuitee
C
Chi Kai • solo_traveller • hk
10
2026-05-03 • via Nuitee
宛玲 • extended_group • tw
8
飯店的地理位置以老城區來說 地址位置不錯 吃東西也
Pros:

飯店人員都很親切 地理位置很好

Cons:

沒有

2026-04-30 • via Nuitee