Mandarin Oriental, Tokyo

Arrival and departure experience. Room was spacious and amazing views

Tutto di alto livello: la struttura, la camera, i servizi, lo staff, la posizione, le attenzioni al cliente, i dettagli in camera, le amenities... davvero ineccepibile

Je remercie sincèrement tout le personnel de l’hôtel, sans aucune exception !

Notre expérience a été absolument fabuleuse. Du début à la fin, nous avons été traités comme des rois ! Le personnel a été aux petits soins avec nous pendant tout notre séjour, avec de nombreuses petites attentions et une réelle volonté de veiller à notre bien-être.

L’hôtel a répondu à toutes nos demandes, et même au-delà de nos attentes. Nous nous sommes sentis considérés, écoutés et véritablement choyés.

Et surtout… ALLEZ AU SPA LES YEUX FERMÉS !!!!! Je vous assure que ça vaut largement le détour. C’est une expérience incroyable, avec une vue tout simplement à couper le souffle ! Le spa ainsi que la suite de massage en duo ont été un véritable moment de bonheur et de détente.

Pour notre dernier hôtel avant notre retour en France, nous ne pouvions pas rêver mieux. Ce fut un moment de confort ultime, parfait pour terminer notre séjour au Japon sur une magnifique note.

Nous avons particulièrement apprécié :

Le fantastique petit déjeuner servi en chambre
Le verre de bienvenue
La qualité et l’efficacité du service de nettoyage
L’accès direct aux taxis en sortant de l’hôtel
L’expérience très sympathique du Pizza Bar
Le spa et la suite de massage en duo
La qualité des repas servis en chambre
Et surtout, la gentillesse et l’attention de l’ensemble du personnel
Un immense merci à toute l’équipe pour cette expérience exceptionnelle. Vous avez largement contribué à rendre la fin de notre voyage inoubliable. Nous repartons avec de très beaux souvenirs et recommandons sincèrement cet hôtel les yeux fermés !

Konu mükemmeldi otel çok konforlu ve rahattı çalışanların ilgi alakası samimi yakınlıkları bizi çok memnun etti

Very good service and all the people there are amazing

Wystój hotelu, obsługa, w zasadzie wszystko na najwyższym poziomie

Stayed here with a friend from 16 June and it was an absolute delight — Mandarin Oriental Tokyo has become one of my favourite Mandarin Oriental hotels. What truly sets it apart is the chemistry between Japanese precision and Mandarin Oriental's signature warmth; the two come together so seamlessly that every moment of the stay felt effortless yet deeply personal. A very special thank you to Ryan, Karen and the entire team, whose service was simply outstanding — thoughtful, attentive and genuinely warm from start to finish. Their arrangements made us feel so well looked after, and it's this level of care that keeps me coming back. The room was comfortable and elegant, but what really captivated me was the view — waking up to the Tokyo Skytree from the window was pure magic. Wonderful rooms, spectacular views, and a team that goes above and beyond. This will always be my first choice in Tokyo. Highly recommended!

Honestly, this was my first stay at Mandarin Oriental Tokyo, and it’s easily one of the best hotel experiences I've ever had. We arrived super late because of a typhoon, but Duty Manager Tak Cheung made check-in a breeze with his great energy. He personally showed us to our room, and the crazy beautiful night view of the Tokyo Skytree immediately cheered us up. I also really appreciated how he went out of his way to introduce the fitness room facilities to me after knowing I wanted to work out. Super thoughtful!

The Guest Experience Team was also amazing during our 3 nights, especially Karen Hung. She found out we were celebrating a birthday and surprised us with a gorgeous cake and delicious snacks in the room—it was such a sweet gesture! Chatting with her was always so fun and easy. But the highlight was when we were leaving: Karen actually remembered us, came to say goodbye in person, and helped us sort out our taxi. It made us feel so cared for. Had the best time, took tons of great photos, and will definitely return!

From the moment we arrived, the service was flawless. Every staff member genuinely seemed interested in making our stay memorable. The rooms are beautifully appointed with spectacular views over Tokyo, and the attention to detail is exactly what you'd expect from the Mandarin Oriental brand.

Next time, I'll get a room facing Mt Fuji, not the other way

If you're looking for one of Tokyo's best luxury hotels, this is it.

Mandarin Oriental, Tokyo has officially stolen my heart. Every single aspect of our stay was impeccable, making it one of my absolute favorite hotels in the world.
The front office team sets a gold standard for hospitality. From the moment we arrived, different reception staff members took amazing care of us, delivering flawless, attentive service throughout our stay. We were also thrilled when they proactively upgraded our room—a gesture that made us feel incredibly valued right from the start.
The culinary experiences here are unmatched. We had the pleasure of dining at the world-famous Pizza Bar on 38th, and it absolutely lived up to its legendary reputation. We also tried the "New Trend" themed champagne free-flow at the Lounge, which was exceptionally curated and a delightful highlight of our trip.
Beyond the service and dining, the hotel's Spa is an urban oasis. The space is beautifully designed, incredibly serene, and provided the perfect tranquil escape from the bustling city.
I am deeply in love with this hotel. To the entire team at Mandarin Oriental, Tokyo: thank you for an unforgettable stay. We cannot wait to return!

This hotel was great, the staff, food, atmosphere, 10/10. There was so much to offer to really make you feel comfortable, whether it be the restaurants, the gym, spa, or more. For us, the Mandarin Bar really made this hotel exceptional. Yes, the food was amazing, but the service was unmatched. Saki was one of the best waiters my family has ever had, he was kind, generous, bubbly, attentive to detail, and did everything with such genuine care. He really made us feel at home, and talking to him felt so easy and comforting. So polite, and such good service, and overall made our trip 10x better.

the staff was amazing, especially Saki at the bar. there was so much attention to detail and you can feel everyone wants to make each guest feel special. the rooms were very comfortable and nice as well.