Mandarin Oriental, Tokyo

Hotels
Mandarin Oriental
9.4 (891 reviews)
Chuo-ku Nihonbashi Muromachi 2-1-1 , Tokyo , jp

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Beautiful property
Excellent location
Cons:
Service inconsistencies
Poor coordination

Categories

Cleanliness
8.6
The service experience was surprisingly inconsistent.
Service
9.6
Excellent service from housekeeping to breakfast; most staff were helpful.
Location
10
The location is fantastic with direct access to the metro.
Room Quality
9.1
Facilities and room details are satisfying, although a bit dated.
Amenities
9.6
The overall presentation is what you expect from a luxury brand.
Value for Money
9.1
Standard quality for this hotel tier.
Food and Beverage
9.6
Breakfast was impressive and well-rated.
Overall Experience
9.6
The hotel is beautiful, but service consistency needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:33

Property Description

Luxurious Accommodations with Breathtaking Views
Indulge in the lavish 5-star experience at Mandarin Oriental, Tokyo, where spacious rooms offer stunning city views and modern amenities, all designed with Japanese aesthetics in mind.

Ultimate Relaxation and Wellness
Unwind at the award-winning spa on the 37th floor or enjoy a workout with a view at the fitness room on the 38th floor. Complete your relaxation with a soak in the hot tub or sauna, and treat yourself to exclusive Asian and Western-fusion spa treatments.

Culinary Delights and Dining Experiences
Explore a variety of dining options, from the Michelin-starred Sushi Shin by Miyakawa to Cantonese and French cuisines. End your day with a refreshing cocktail at Mandarin Bar, overlooking the city skyline.

Book now for an unforgettable stay at Mandarin Oriental, where luxury meets unparalleled hospitality.

Important information:

A penalty fee of JPY 100,000 (including taxes) will apply if smoking is detected in the room

When traveling with pets (only dogs) advance reservations are required, an extra charge of 12,650 yen per night (tax and service charge included) 1 dog per room (15 kg or less)

Should send the pet (dog) vaccination certificate to the Accommodations Reservation Section

No pet (dog) is allowed in the lounge, bar, spa, fitness center, meeting roomGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 6000 per day.

  • Internet

    WiFi is available in the hotel rooms and costs JPY 1800 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 891 reviews
Cleanliness: 8.6
Service: 9.6
Location: 10
Room Quality: 9.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.6
B
Bojan couple at
10
You get what you can expect from Mandarin Oriental
Pros:

Super friendly Staff, the rooms were very spacious for Tokyo Standards.

Cons:

All was fine, location is slightly off for major sightseeing sites but very tranquil

2026-07-03 via Nuitee
N
nicolexperiences Couples New York City, New York
10
Mandarin Oriental, Tokyo: The Art of Elevated Hospitality in the Heart of Japan’s Capital
Pros:

Perched high above the historic district of Nihonbashi, the legendary Mandarin Oriental, Tokyo continues to set the benchmark for luxury hospitality in Japan. Occupying the upper floors of the Nihonbashi Mitsui Tower, the hotel seamlessly combines contemporary sophistication with deeply rooted Japanese aesthetics, creating an experience that is both unmistakably Tokyo and unmistakably Mandarin Oriental.

For discerning travelers seeking more than simply a place to stay, Mandarin Oriental, Tokyo offers something increasingly rare in modern luxury: a genuine sense of place. Situated in Nihonbashi - the historical commercial heart of Tokyo and the point from which Japan's ancient road network once began - the hotel places guests within easy reach of the city's finest shopping, cultural landmarks, financial district, and transportation connections, while maintaining an atmosphere of serenity high above the urban energy below.

A Refined Address Above the Skyline

From the moment guests arrive, the property reveals its commitment to thoughtful design and impeccable attention to detail. Japanese craftsmanship is woven throughout every aspect of the experience, from seasonal floral arrangements and carefully curated artwork to the subtle interplay of natural materials, textures, and light. Service is delivered with the grace and precision that has become synonymous with both Japanese hospitality and the Mandarin Oriental brand.

What distinguishes the hotel is not merely its luxury, but the effortless manner in which every detail feels intentional. The result is a stay that feels highly personalized, where intuitive service anticipates needs before they are expressed.

The Mandarin Grand Room: Contemporary Japanese Elegance

Among the hotel's most compelling accommodations, the Mandarin Grand Room exemplifies the property's design philosophy. Spanning a generous 60 square meters, the room draws inspiration from contemporary Japan while celebrating traditional craftsmanship through bespoke textiles, bamboo flooring, and carefully selected artistic elements.

Floor-to-ceiling windows frame sweeping views across Tokyo from the 30th to 36th floors, while on clear days, guests may even glimpse the iconic silhouette of Mount Fuji on the horizon. Soft lighting creates a calming atmosphere, complemented by intricate headboard embroidery depicting weeping cherry blossoms and custom carpets inspired by Japanese ink-brush artistry.

The layout balances functionality with residential comfort. A spacious lounge area, luxurious marble bathroom with separate bath and walk-in shower, Natura Bissé amenities, yukata robes, and curated Japanese artwork transform the room into a sophisticated urban retreat. Every element has been considered to enhance both comfort and connection to Japanese culture.

One of Tokyo's Most Exceptional Culinary Destinations

While many luxury hotels boast excellent restaurants, Mandarin Oriental, Tokyo has evolved into a true gastronomic destination in its own right. The breadth and quality of its dining collection place it among the most impressive culinary addresses in Asia.

French fine dining reaches extraordinary heights at Signature, where classic French gastronomy is reinterpreted with contemporary elegance, accompanied by panoramic city views and exceptional wine pairings curated by the hotel's award-winning sommelier team.
For Cantonese cuisine, Sense offers one of the city's most refined dining experiences. Located on the 37th floor, the restaurant combines sweeping views of Tokyo with sophisticated interpretations of traditional Cantonese dishes.

Among the hotel's most celebrated venues is The Pizza Bar on 38th, an intimate eight-seat counter experience that has achieved global recognition, ranking among the world's finest pizza restaurants. Here, seasonal Japanese ingredients meet Italian culinary tradition in an omakase-style format unlike anything else in Tokyo.

Guests can also enjoy all-day Italian dining at K'shiki, inventive culinary artistry at Tapas Molecular Bar, or seasonal afternoon tea with skyline views at Oriental Lounge. For wine connoisseurs, the hidden sanctuary known as The Cellar offers one of the most exclusive private dining experiences in the city, accessed via a discreet spiral staircase and surrounded by some of the world's finest vintages.

The Essence of Luxury Tokyo

In a city renowned for extraordinary hospitality, Mandarin Oriental, Tokyo continues to occupy a category of its own. It succeeds not only because of its enviable location, exceptional accommodations, or award-winning restaurants, but because it delivers a complete and deeply authentic luxury experience.

For travelers who value refined design, world-class gastronomy, flawless service, and a meaningful connection to Tokyo's cultural heritage, Mandarin Oriental, Tokyo remains one of the capital's most compelling addresses - and unquestionably one of the finest hotels in Japan.

2026-07-02 via Tripadvisor
E
Explorer57038370236 Couples
10
Thank you Mandarin Oriental, Tokyo
Pros:

My wife and I had a wonderful stay and really enjoyed our time here. We visited the Mandarin Bar, where Elvira went above and beyond. She noticed our preferences without us having to say much, and her thoughtful, attentive service really impressed us.

When it was time to leave, Wynne checked us out and was incredibly warm, friendly, and professional. She made our departure a great final touch to an already amazing stay.

2026-07-01 via Tripadvisor
W
wynnem949 Friends getaway
10
Stunning experience
Pros:

My drinks at the Mandarin Bar was lovely - the lovely lady I think her name is Elvira, was so professional and hospitable. I very much recommend. The views are one of a kind.

2026-07-01 via Tripadvisor
D
Damir couple kz
10
2026-07-01 via Nuitee
M
MsHellfire Family United States
10
Outstanding - reflects the MO brand so well
Pros:

MO is my favorite hotel brand and the Tokyo property lived up to the reputation completely.

Comfortable room, service that goes above and beyond and delicious food.

This hotel is an example of: you pay a bit more, you get a bit more.

Lovely service at breakfast, nice staff at the front desk including a gentleman from Malaysia who went the extra mile for me.

Similarly a lady looking after us at dinner went out of her way to send a drink to my room that I really enjoyed. What a star, how thoughtful. The Tapas Molecular dinner is excellent, the chef and his assistant work so well together and I can’t get over how this restaurant doesn’t have any Michelin stars. It’s a massive oversight and a must do when in Tokyo.

2026-06-28 via Tripadvisor
M
MaYa488 Friends getaway
10
Perfect Spring Stay
Pros:

We stayed at the MO Tokyo in March 2026 and it completely exceeded our expectations. The 360-degree views from the upper floors are mesmerizing, the rooms are spacious and beautifully appointed with a distinct Japanese touch, and the location right above the subway station made exploring the city incredibly easy.

2026-06-27 via Tripadvisor
O
OkumuraK2 Solo travel
10
my dream visit in Japan
Pros:

Had a great time. thank you for wonderful hospitality. must say Jansen.
Lobby decoration i loved which i don’t find in Sjngaoore

2026-06-26 via Tripadvisor
E
Edouard couple fr
10
Une vue sublime sur la ville, un personnel incroyable et des prestations haut de gamme.
Pros:

Le personnel est incroyablement gentil et accueillant, tout était fait pour que nous profitions de notre séjour sans se soucier de quoi que ce soit. La chambre était magnifique et la vue sur Tokyo à couper le souffle, nous reviendrons sans hésitation, l'hôtel est à la hauteur de sa réputation !

Cons:

Rien, tout était parfait, nous avons hâte de revenir.

2026-06-22 via Nuitee
J
JIE solo_traveller tw
10
2026-06-21 via Nuitee
L
Lucas couple fr
10
2026-06-19 via Nuitee
G
Gary solo_traveller za
10
2026-06-18 via Nuitee
K
karla couple br
9
2026-06-17 via Nuitee
L
Lucas couple fr
10
2026-06-13 via Nuitee
N
NUZHET couple tr
9
2026-06-07 via Nuitee
M
muckelheike Family
10
Wonderful stay
Pros:

It was such a wonderful time here. Everyone was so friendly and helpful and we enjoyed the nice breakfest and loved the bar a lot. I would definately come here again.

2026-05-28 via Tripadvisor
A
Alessandro couple it
9
Vistas y atención de excepción
Pros:

La estancia fue maravillosa a parte de por las espectaculares vistas desde nuestra habitación quiero destacar la amabilidad del personal , en especial Marcela. Una experiencia que recomendaría sin ninguna duda!

2026-05-20 via Nuitee
K
Khalid solo_traveller sa
8
2026-05-19 via Nuitee
D
Djordje couple ae
10
2026-05-14 via Nuitee
A
Aleksandr couple cy
10
2026-05-10 via Nuitee