Mandarin Oriental, Tokyo

Konu mükemmeldi otel çok konforlu ve rahattı çalışanların ilgi alakası samimi yakınlıkları bizi çok memnun etti

Very good service and all the people there are amazing

Wystój hotelu, obsługa, w zasadzie wszystko na najwyższym poziomie

Stayed here with a friend from 16 June and it was an absolute delight — Mandarin Oriental Tokyo has become one of my favourite Mandarin Oriental hotels. What truly sets it apart is the chemistry between Japanese precision and Mandarin Oriental's signature warmth; the two come together so seamlessly that every moment of the stay felt effortless yet deeply personal. A very special thank you to Ryan, Karen and the entire team, whose service was simply outstanding — thoughtful, attentive and genuinely warm from start to finish. Their arrangements made us feel so well looked after, and it's this level of care that keeps me coming back. The room was comfortable and elegant, but what really captivated me was the view — waking up to the Tokyo Skytree from the window was pure magic. Wonderful rooms, spectacular views, and a team that goes above and beyond. This will always be my first choice in Tokyo. Highly recommended!

Honestly, this was my first stay at Mandarin Oriental Tokyo, and it’s easily one of the best hotel experiences I've ever had. We arrived super late because of a typhoon, but Duty Manager Tak Cheung made check-in a breeze with his great energy. He personally showed us to our room, and the crazy beautiful night view of the Tokyo Skytree immediately cheered us up. I also really appreciated how he went out of his way to introduce the fitness room facilities to me after knowing I wanted to work out. Super thoughtful!

The Guest Experience Team was also amazing during our 3 nights, especially Karen Hung. She found out we were celebrating a birthday and surprised us with a gorgeous cake and delicious snacks in the room—it was such a sweet gesture! Chatting with her was always so fun and easy. But the highlight was when we were leaving: Karen actually remembered us, came to say goodbye in person, and helped us sort out our taxi. It made us feel so cared for. Had the best time, took tons of great photos, and will definitely return!

From the moment we arrived, the service was flawless. Every staff member genuinely seemed interested in making our stay memorable. The rooms are beautifully appointed with spectacular views over Tokyo, and the attention to detail is exactly what you'd expect from the Mandarin Oriental brand.

Next time, I'll get a room facing Mt Fuji, not the other way

If you're looking for one of Tokyo's best luxury hotels, this is it.

Mandarin Oriental, Tokyo has officially stolen my heart. Every single aspect of our stay was impeccable, making it one of my absolute favorite hotels in the world.
The front office team sets a gold standard for hospitality. From the moment we arrived, different reception staff members took amazing care of us, delivering flawless, attentive service throughout our stay. We were also thrilled when they proactively upgraded our room—a gesture that made us feel incredibly valued right from the start.
The culinary experiences here are unmatched. We had the pleasure of dining at the world-famous Pizza Bar on 38th, and it absolutely lived up to its legendary reputation. We also tried the "New Trend" themed champagne free-flow at the Lounge, which was exceptionally curated and a delightful highlight of our trip.
Beyond the service and dining, the hotel's Spa is an urban oasis. The space is beautifully designed, incredibly serene, and provided the perfect tranquil escape from the bustling city.
I am deeply in love with this hotel. To the entire team at Mandarin Oriental, Tokyo: thank you for an unforgettable stay. We cannot wait to return!

This hotel was great, the staff, food, atmosphere, 10/10. There was so much to offer to really make you feel comfortable, whether it be the restaurants, the gym, spa, or more. For us, the Mandarin Bar really made this hotel exceptional. Yes, the food was amazing, but the service was unmatched. Saki was one of the best waiters my family has ever had, he was kind, generous, bubbly, attentive to detail, and did everything with such genuine care. He really made us feel at home, and talking to him felt so easy and comforting. So polite, and such good service, and overall made our trip 10x better.

the staff was amazing, especially Saki at the bar. there was so much attention to detail and you can feel everyone wants to make each guest feel special. the rooms were very comfortable and nice as well.

We had a wonderful stay at Mandarin Oriental Tokyo. What made our visit truly memorable wasn’t just the beautiful luxury of the hotel, but the exceptional hospitality from the staff.

A special thank you to Mr. Sadok at K’shiki Restaurant for his professionalism and talent, and especially to Saki at Mandarin Bar. His craftsmanship, attention to detail, and warm, luxurious hospitality made our evening unforgettable. We also appreciated that many of the team members spoke excellent English, which made our stay so comfortable, especially since we had to rely on Google Translate outside the hotel.

Thank you to the entire team for such an amazing experience. We look forward to staying with you again on our next visit to Tokyo.

Our family recently traveled from the United States to Tokyo, and staying at the Mandarin Oriental Tokyo was truly one of the highlights of our trip. From the moment we arrived, the hotel reflected the highest standards of luxury, elegance, and genuine hospitality.

While every aspect of our stay was wonderful, I would especially like to recognize Mr. Saki at the bar. He was truly the star of our experience. Although he is a bartender, he welcomed us with exceptional professionalism and warmth that immediately made us feel at home.

Saki’s passion for his craft was evident in every interaction. His storytelling, knowledge of the cocktails, and thoughtful guidance through the menu made each drink feel like a unique experience rather than just a beverage. Every cocktail was beautifully prepared, perfectly balanced, and presented with remarkable attention to detail. His hospitality went far beyond our expectations and left a lasting impression on our family.

As first-time visitors to the Mandarin Oriental Tokyo, we couldn’t have asked for a better introduction to the hotel. Thanks to the outstanding service especially from Saki we have already decided that we will return, hopefully during the winter season.

Thank you to the entire team for making our stay so memorable. We look forward to visiting again.