Homewood Suites by Hilton Raleigh/Crabtree Valley

Hotels
•
Homewood Suites by Hilton
8.2 (547 reviews)
5400 Homewood Banks Drive , Raleigh , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
Dated facilities

Categories

Cleanliness
5.91
Multiple complaints about cleanliness, including dirty rooms and roaches.
Service
9.88
Staff is frequently mentioned as friendly and helpful.
Location
9.42
Guests emphasized good location with easy access to shopping.
Room Quality
6.87
Rooms are described as dated and in need of maintenance.
Amenities
7.9
Limited kitchen amenities and some missing items, but some satisfaction with facilities.
Value for Money
8.86
General satisfaction, but issues with cleanliness reported.
Food and Beverage
7.41
Complaints about breakfast options and missing items.
Overall Experience
9.38
Positive mentions of comfort, despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:53

Property Description

Modern Suites with Full-size Kitchens
The Homewood Suites Raleigh/Crabtree Valley offers spacious one and 2-bedroom suites with full-size kitchens, perfect for extended stays or family vacations.

Convenient Location and Shuttle Service
Located near Crabtree Valley Mall, guests can easily access nearby attractions with the hotel's free shuttle service within a 3-mile radius, making exploring Raleigh a breeze.

Complimentary Breakfast and Evening Reception
Start your day with a delicious free breakfast and unwind in the evenings with a complimentary weekday reception. Enjoy the convenience of on-site amenities like a fitness center, outdoor pool, and a convenience store.

Book your stay at the Homewood Suites Raleigh/Crabtree Valley for a comfortable and convenient experience.

Important information:

Please note, you must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, the property offers a complementary assorted limited drinks, foods, and snack reception from 5:00 to 7:00 on Wednesday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Location

Guest Reviews

8.2
Based on 547 reviews
Cleanliness: 5.91
Service: 9.88
Location: 9.42
Room Quality: 6.87
Amenities: 7.9
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 9.38
S
Sandra • solo_traveller • us
2
Disappointed
Pros:

Location

Cons:

We went told that they were remodelling
Always had to wait for the elevator because of the work crews
The worst breakfast at a Hilton

2026-09-14 • via Nuitee
A
Anaisabel • couple • us
10
Very nice and should be better after renovations are done.
Pros:

Very good close location to the Crabtree Valley Mall. During this time they are working on renovations so they had water shut off for a certain time and the elevators looked a bit dirty, however the staff was very nice and gave me information about events they do on Wednesdays. The room itself was nice there was a couple of dishes for guests to use as well as a stove if you wanted to cook something, fridge, microwave and coffee maker. The water pressure for the shower was perfect if you like it strong. Tv with cable and a couple of channels you can watch.

2026-09-10 • via Nuitee
L
lashonda • solo_traveller • us
1
2026-09-08 • via Nuitee
B
Bevan • couple • us
3
2026-08-31 • via Nuitee
V
Valarie • solo_traveller • us
5
Pros:

Location

Cons:

Someone walked in room while I was resting. They did not knock on door. And I couldn’t get back in room with key due too batteries dying in door

2026-08-28 • via Nuitee
J
Jordan • family_with_children • us
1
Awful. Just awful.
Cons:

Under active construction, including on the weekend. Water service disruptions due to construction activities

2026-08-17 • via Nuitee
T
Trinity • extended_group • us
3
2026-08-10 • via Nuitee
A
Adrian • solo_traveller • mx
5
The hotel must have offered reduced prices during the renovation process.
Pros:

Simply average.

Cons:

Normally, the hotel is OK but currently hotel was in the process of renovation and noise on the upper floors was constant throughout the day (drilling, hitting), the elevators were dirty during but obvious reasons (workers were all day long in and out carrying furniture, carpets, lamps, etc. The carpet in my floor had stains everywhere and even the breakfast area has a leak.

2026-07-25 • via Nuitee
B
Brooke • family_with_children • us
7
2026-07-22 • via Nuitee
T
Tim • family_with_children • us
5
It did its job
Pros:

Breakfast was good and the lady working it was super friendly and helpful

Cons:

Pool was closed and workout room had no ventilation. Room was a little warm even with AC turned max.

2026-07-22 • via Nuitee
M
Moni • extended_group • us
1
2026-07-20 • via Nuitee
B
Breanna • solo_traveller • us
7
Pros:

Bed was very comfortable. Full sized fridge. Balcony

Cons:

Pool was closed.

2026-07-20 • via Nuitee
P
Paula Andrea • family_with_children • us
10
2026-07-17 • via Nuitee
D
David • couple • us
1
I wouldn’t recommend staying there . With so many other choices , why pick this one
Pros:

Location

Cons:

It was under construction and no water to take a shower ! Unbelievable they still charged me full price . Also the girl at the front deck was rude about it ! Really ?

2026-06-30 • via Nuitee
D
Don • solo_traveller • us
9
2026-06-29 • via Nuitee
A
Ashley • family_with_children • us
9
2026-06-29 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-06-26 • via Nuitee
G
Gail E. • solo_traveller • us
8
Very good. Accommodating staff
Cons:

connection to wifi was a big issue until the next day host gave me a preferred customer code

2026-06-11 • via Nuitee
R
R3078WVtm • Business
2
100% NOT recommend staying here!! Bugs!
Pros:

As a gold member you would think the service would be nice and welcoming. It was not. Booked 3.5 weeks in advance called several times for a friend and my rooms to be close or same floor at
Least as we were there with our special needs children getting ready for 2026 Summer Special Olympics games. We are over 3 hrs away and called several times to ask and then they finally came out and said they over booked us and wanted to send us off to sister hotel. I have never stayed at a place that was so disrespectful and not once apologized. Shannon Connelly manager disrespectful and ignoring us. Changed my notes to send us to other hotel. We had double bed suites and told us if we wanted to stay we could have one person on king bed and other person use the pull out couch. Rooms smelt of old moth balls trying to cover us old cigarette smell. Headboard not wiped and smidges on it of God only knows. Toilet was missing a screw and bolt to hold seat on. Biggest thing was the constant leak in the dining area from a cvc pipe which looked to have a grated title so I guess they wouldn’t have to keep changing the ceiling tile. Front person Hailey and breakfast attendant Angela were amazing. Adrain the “big” manager there was horrible with customer service leaving his ppl to fend for themselves with a crowd of people in the lobby. Adrian also was not understanding of they had plenty of time and his people to call us or tell us this was happening before we all got there as several of our group members called before getting the on our Friday through Sunday stay. Construction was happening which was fine but having your customers move out the way for the construction workers a bit crazy for them with hazardous materials coming and going from the elevator through front doors. Sold out to keep workers there and oversell on rooms and makes it be your fault. Would not recommend staying here unless you like to pay for a junkyard! Plus the amount of times being on hold there messaged plays “if you are not 100% satisfied with your stay would don’t pay for your stay unto which I have it recorded. They just want your money! Bugs everywhere even crawling on counter when checking into a completely different room then what was reserved! Should be shut down especially with the construction! The health dept should be notified.

2026-06-04 • via Tripadvisor
V
Victoria • solo_traveller • gh
4
2026-06-04 • via Nuitee