Alto Hotel On Bourke

Hotels
•
Ascend Collection
9 (1887 reviews)
636 Bourke Street , Melbourne , au

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Business center
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Location
Service
Convenient
Cons:
Cleanliness
Food quality
Room size

Categories

Cleanliness
8.25
Multiple reviews highlighted unclean rooms and dirty kitchen amenities.
Service
9.75
Staff were described as kind and helpful throughout the reviews.
Location
9.75
The location was frequently praised for its convenience and proximity to public transport.
Room Quality
8.75
Mixed feelings about room quality; some rooms were too small and had functional issues.
Amenities
8.75
Amenities were noted, but clean necessities were often lacking.
Value for Money
9.25
The cost was viewed positively relative to location, but some felt it was pricey for what was received.
Food and Beverage
8.25
Breakfast service was disappointing; closure issues were frequently mentioned.
Overall Experience
9.25
The overall stay was positive due to staff and location, despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:41

Property Description

Award-Winning Eco-Friendly Boutique Hotel:
Nestled in Melbourne CBD, Alto Hotel on Bourke offers a sustainable retreat with modern amenities. Relax in the cosy lounge with free Wi-Fi and massage chairs, perfect for unwinding after a day of exploring the city.

Convenient Location and Complimentary Services:
Within walking distance of Southern Cross Station and key attractions like Etihad Stadium and Melbourne Aquarium, guests can easily navigate the city. Enjoy a complimentary cup of espresso coffee or herbal tea while catching up on reading or browsing the internet. Access to a nearby fitness centre adds to the convenience.

Elegantly Decorated Rooms with Modern Facilities:
Indulge in comfort with air-conditioned rooms featuring LED flat-screen TVs, iPod docks, and granite bathrooms. Some rooms boast kitchenettes or kitchens, ideal for guests looking for a longer stay. With free parking for hybrid or electric vehicles, Alto Hotel ensures a seamless and enjoyable stay.

Book now to experience the perfect blend of sustainability and luxury at Alto Hotel on Bourke!

Important information:

Please ensure that you are aware of all booking terms and conditions, pertaining to the room and rate type selected at time of booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs AUD 35 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for AUD 35 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for AUD 60 per person per night when using an existing bed.
    People 5 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1887 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
M
Mary • family_with_children • au
4
Extremely disappointing . I have stayed at the Alto previously and it has been great but could not believe how much it h
Pros:

Location

Cons:

Paid $290 for 3 people . Asked for fold out couch, which was stained, to be made up before we went to football. Came back and it wasn’t done. Not even any linen was left. Had to sleep on mattress with no sheets. Found a stained doona to put on. 2 towels left . Office shut when we came back. Big red stain on carpet in room. Body wash container empty. Shower was mouldy along bottom which could easily been removed. Walked past open laundry and obvious dirt in corners of the room. Carpet in hallway stained.Used toilet near dining area. Floor had obviously not been vacuumed for weeks. Complained to worker in office who was the one that I asked to make up fold out couch. He did apologise but no offer to refund money I paid for 3 people. The only usable area was the double bed which was comfortable. I believe I should not have been charged for disgusting fold out couch

2026-07-25 • via Nuitee
J
John • solo_traveller • au
8
Conveneient and comfortable
Pros:

Good bed plenty of room

Cons:

Fix the broken floor

2026-07-23 • via Nuitee
M
Mark • solo_traveller • au
5
2026-07-21 • via Nuitee
K
Kathy • solo_traveller • au
4
2026-07-19 • via Nuitee
K
Karen • solo_traveller • au
2
2026-07-19 • via Nuitee
M
Megan • solo_traveller • au
6
2026-07-19 • via Nuitee
G
Gail • couple • nz
7
Pros:

Fantastic location near Southern Cross Station. Good value on a special. Everything we needed. Could have been cleaner but not bad.

2026-07-19 • via Nuitee
B
Barbara • solo_traveller • au
10
Convenient to public transport and safe surrounds.
Pros:

There was no cooked breakfast, and I checked out the recommended cafe and it was not to my taste. Burgers and pancakes.

Cons:

There were no usb charger points in the room.

2026-07-18 • via Nuitee
C
Carla • solo_traveller • au
7
2026-07-17 • via Nuitee
D
David • couple • au
3
Pros:

Great location.
Staff was very friendly and accomodating

Cons:

Not very clean.
No hot water when showered in morning.

2026-07-16 • via Nuitee
B
Beth • solo_traveller • gb
9
Pros:

Easy to book, excellent location, great price, flexible staff,, warm and cosy. Just what i needed.

Cons:

The room was a bit cold on arrival

2026-07-15 • via Nuitee
S
Sam • family_with_children • au
7
2026-07-13 • via Nuitee
S
Sarah • solo_traveller • au
9
Pros:

Great location and friendly staff

2026-07-11 • via Nuitee
R
Rebecca • extended_group • au
8
Suited us perfectly, will stay again
Pros:

Great location, friendly staff, lovely old charm

2026-07-11 • via Nuitee
L
Laura • couple • au
5
2026-07-09 • via Nuitee
M
Murray • couple • au
9
2026-07-08 • via Nuitee
T
Tommy • solo_traveller • au
7
Pros:

Great location and facilities.

Cons:

Needs some upkeep to fix broken and damaged features.

2026-07-08 • via Nuitee
D
Dianne • couple • au
7
Pros:

The position

Cons:

The dirty doona

2026-07-08 • via Nuitee
M
Maria Graciela • solo_traveller • au
7
2026-07-07 • via Nuitee
J
Jessica • couple • au
1
The whole experience was very disappointing, especially because I have had really good experiences at the hotel years be
Pros:

I like the location close to tram stop trains shops restaurants

Cons:

The standard of cleanness was extremely poor. The breakfast resembled a a hostel breakfast not a four star breakfast.

2026-07-06 • via Nuitee