London Marriott Hotel County Hall

This is a fantastic hotel in a fantastic location. It is in the heart of London, literally behind the London eye and steps away from the Big Ben and Westminster Abbey. The location is clean, safe, rooms are good size and the staff is outstanding.

Special shout out to Peter in the security department who found my lost sunglasses on the first night of our trip and saved us!

We highly recommend this location for anyone!

São bem ampla

We found this location absolutely perfect!!
The front desk people and front door people are always friendly. The M Club staff are incredibly great!! Our breakfast staff honored our anniversary. The M Club afternoon staff are amazing!! We would like to give a special shout out to Mahil and Laura!! After o e day Mahil recognized us and brought our preferred drinks, Diet Coke with ice and lime, to our table automatically. They both took time to talk to us about our stay and the hotel. They are the type of staff that make you want to come back.

We had an incredible stay! This hotel is rich in history and character, with modern comfortable touches that make it the most pleasant experience. We were so fortunate to have a room overlooking the river Thames and Big Ben. I feel in love! Staff were welcoming and responsive to our needs, and really looked after us so well. Truly a memorable experience that will forever stay in our hearts.

After my initial frustration of getting one of the furthest rooms from reception and the main bar/restaurant (which was so far that one of the staff commented when i told him my room number at breakfast the first morning), I wound up really enjoying my stay. The location is great and the staff were incredibly friendly and helpful.
I want to mention Peter in security in particular. First, he saw that I’d fallen asleep in the bar area after a very long day and carefully work me up to ensure none of my possessions were taken. The following evening he went to great lengths to ensure that a package that had been delivered to the hotel for me would be located before my departure.
I felt well looked after at the hotel - i will definitely stay again.

Location

Great location, nice hotel, comfy beds but unfortunately extremely noisy at night. There were cars and bikes racing as if the hotel was in the middle of race track from midnight to 4am every night. We stayed for 3 nights and it was like that every night. At the front desk we were told there is nothing they can do about it since it is an outside noise. If you want to get some sleep, this is not a hotel for you.

for context; stay for work, i travel to London weekly only at marriott hotels, typicall stay at 4 or 5 stars.

Pros:
+ Beautiful historic building, inside is pretty, outside is a beauty, nice view on the thames from room
+ Generally very attentive staff
+ Gym is awesome, beautiful, fully equipped, towels,AC water everything taken care of and spacious
+ amenities in room great, you can feel the quality on everything

Cons:
- Room decoration honestly a bit dull
- Not super easy to get a quick taxi (for me essential in the morning), for example st ermins hotel has them lined up in the morning so you basically walk in to one from the stairs
- Insanely long walk to your room (not really something they can do about but for someone who is only there for work i prefer to not have to walk 5-10 minutes to the elevator when youre in a hurry in the morning
- no room upgrade even though there was availability and im platinum for years (isn't this the whole point of a loyalty program?)
- restaurant: 1) food in the restaurant was quite mediocre, had a steak twice, nearly had to chew for 5 minutes to get through every bite 2) quite difficult to get the staffs attention even for just the bill 3) took over 40 minutes to get dessert ended up just getting up and going to my room. To be fair: the restaurant called my room and asked if i wanted it delivered to the room, that was very attentive
-

While the location and views are amazing, it’s really the staff who made this stay so special.

A massive thank you to Peter from Security, who went above and beyond and was a great help when my friend needed it. His kindness and quick thinking meant the world to us.

Huge thanks to the rest of the team as well:

The Library: A special shoutout to Jamie and Georgiana for being so attentive and making us feel so welcome! Fantastic afternoon tea with lovely food and a great atmosphere.

Gillray’s Bar & Steakhouse: Amazing dinner and drinks with a proper welcoming vibe.

Every single member of staff was so lovely throughout our stay. We had a brilliant time and will definitely be back!

What a beautiful hotel! From the moment we arrived we were treated special. The room was great. High end Molten Brown amenities. Restaurant was great for food and drink. Location and views could not be better!

Our experience at the London Marriott Hotel County Hall was spectacular! All the employees were attentive, hospitable, greeted you with a smile and always willing to help. Peter A. Was phenomenal by getting us a to-go breakfast when we didn’t have time for a sit down breakfast in the restaurant. He was always making sure our needs were met! Thank you Peter for helping to make our three generation girls trip fabulous!

The Marriot at County hall is a wonderful place to stay while visiting London. It is centrally located which ch makes walking to all the great sites super easy. Peter who is head of security was extremely courteous and knowledgeable about the area. He gave us some great tips for our safety and made our families experience that much more enjoyable. Thank you

食物， 员工素质

Peter - extremely helpful and has an amazing personality. Remembered our names and was extremely helpful in getting us around and talking to the taxis about keeping us safe, etc.

Peter in security was extremely helpful and took his time to show us the facility since it was our first time.

Peter is an outstanding security officer! He provided useful and informative advice on how to avoid getting pick pocketed. Now my family and I can comfortably walk the streets of London feeling safe thanks to Peter!

We loved our stay at the Marriott. Peter was amazing, and really made our trip great!