Inn Marin and Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (632 reviews)
250 ENTRADA DRIVE , Novato , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Garden
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Friendly staff
Cons:
Infestation issues
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
4.4
Multiple mentions of dirtiness and issues with bed bugs and infestations.
Service
8.9
Staff was noted as professional and friendly, but one negative experience affected the rating.
Location
9.9
Convenient location near Sonoma Raceway and restaurants.
Room Quality
6.4
Problems with room setups, small bathrooms, and heating led to a lower score.
Amenities
7.4
Limited breakfast options and several amenities not functioning.
Value for Money
9
Generally affordable, but issues with the stay affected perceived value.
Food and Beverage
6.4
Breakfast options were disappointing for some guests.
Overall Experience
8.4
Summarizes a mix of positive experiences and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:35

Property Description

Luxurious Accommodations with Jacuzzis
Experience ultimate relaxation in rooms featuring in-room jacuzzis, flat-screen TVs, rainfall showers, and picturesque garden views. Enjoy complimentary Wi-Fi and upscale amenities like refrigerators and plush bathrobes for a comfortable stay.

Serene Outdoor Oasis
Indulge in the hotel's five-acre garden setting boasting a year-round outdoor pool and a tranquil garden patio. Unwind in the peaceful ambiance surrounded by lush greenery, perfect for a rejuvenating retreat.

Convenient Location for Exploring
Located near Napa and Sonoma wineries, the hotel offers easy access to nearby attractions like the Vintage Oaks at Novato Shopping Center, Stone Tree Golf Club, and Marin Museum of the American Indian. Discover the beauty of northern Marin County while enjoying modern comforts at Inn Marin and Suites, Ascend Hotel Collection. Book your stay now for a memorable getaway.

Important information:

Government- issued photo identification and valid credit card with matching names are required at check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 632 reviews
Cleanliness: 4.4
Service: 8.9
Location: 9.9
Room Quality: 6.4
Amenities: 7.4
Value for Money: 9
Food and Beverage: 6.4
Overall Experience: 8.4
W
Wendy • couple • gb
8
Comfortable pleasant staff
Pros:

Convenient and the pool and garden area

Cons:

Some of the accommodation did it have a very nice out look

2026-09-12 • via Nuitee
T
Travis • family_with_children • us
7
Had a great stay for one night. Jacuzzi was not working but there is a trail right next to the inn. The room did have a
Pros:

Beautiful property right next to a trail

Cons:

Had a weird smell in the room. The rooms were clean but there was a weird smell

2026-09-11 • via Nuitee
M
Maggie • solo_traveller • us
2
Gross and will not return unless some drastic upkeep of the facilities.
Pros:

I liked the value and the location. The bed was the only clean piece of furniture in the room.

Cons:

The value was not worth the stay. The photos make it look nicer than it actually is. The hot tub is in the photos when you book but has been not working for a long time and has caution tape around it. The pool closes at 7pm. No towels you have to bring a room towel. The breakfast is bare, carbs only and coffee was not good. Did not return the 2nd day for their boring breakfast. The room I slept in was a dump. The furniture was filthy and stained. I did not sit on any of it. The floor appeared clean but had a sticky film. I wore socks while in the room, my socks were disgustingly dirty after walking around the room. The toilet took all my might to flush and did not flush correctly every time. The shower appeared clean but with the floor situation I decided to wear flip flops in the shower to feel more comfortable. Only one extremely thin blanket on the bed no extra blankets in the room. Restless and uncomfortable night sleep.woke up 10 times. AC barely works and is very noisy.
I just read all the reviews and agree with all of them. What I notice is that the owner is doing nothing to address this old outdated facility. Not inside or outside. The photos make it look like a cute fun little inn, but in all reality it is a dump.

2026-09-07 • via Nuitee
L
Luisa • solo_traveller • us
4
Never again
Pros:

Response of staff

Cons:

Not worth price , horrible location, room was clean , building was ratty, outside looked like an abandoned building

2026-09-04 • via Nuitee
A
Arthur • couple • us
6
2026-09-03 • via Nuitee
R
Robert • couple • us
2
There are no words.
Pros:

Pleasant and apologetic desk person.

Cons:

“No room at the Inn.” They didn’t have our reservation and had no rooms. This was after a 20 hour travel day!

2026-09-01 • via Nuitee
B
Barrientos • solo_traveller • us
10
2026-08-30 • via Nuitee
M
Merilee • extended_group • us
6
It was underwhelming
Pros:

The beds were comfortable, the water was hot enough

Cons:

The pet fee was high ($75), the room was a little beat up, the area in the back of the hotel neglected, especially compared to the rooms facing the pool.

2026-08-30 • via Nuitee
D
david • couple • us
7
2026-08-25 • via Nuitee
H
Herve • couple • us
8
Good.
Pros:

Staff, location and amenities were quite good.

Cons:

Since Booking.com did not pay the hotel with the monies they collected from me, I paid at the hotel a second time for the stay. It has been 6 weeks now and despite sending 2 requests with full documentation, I have no meaningful response from Booking.com.
Moral of the story: do not give Booking.com any money in advance for anything.

2026-08-25 • via Nuitee
S
Staci • couple • us
10
2026-08-23 • via Nuitee
T
Trece • family_with_children • us
1
Misleading won't use booking.com again 3strikes im done.
Pros:

Location was off the freeway and restaurant on-site. I cant comment about food or what not.

Cons:

My car got broken into. I was put all the way in the back with a child where there is no
lighting. Far away from the pool.i asked for a closwr room the agent said he had none, half the parking lot was empty on a tuesday night. Why put a single mother and child in sketchy part of the motel no lighting. Ice machine didnt work. Tried to call the office a couple times regarding my car no one answered. I had to leave I had a very early doctor's appointment. Didn't go to breakfast was just cereal and muffins. We dont eat carbs.

2026-08-20 • via Nuitee
T
tajonae • couple • us
9
I will book again every time i’m in novato!
Pros:

i loved it! i loved the outside area with all the fire pits and hammocks ! the room was very clean, had everything i needed: multiple outlets, coffee/tea, mini fridge and microwave, lots of towels, shampoo/conditioner/body wash, lotion, makeup wipes, hair dryer, and even a steamer for clothes! There was ample parking and was conveniently located right in front of each room. Front desk staff was very friendly and when my reservation was somehow lost on Booking.com they accommodated me and gave me an even better rate than i originally booked for! I loved how they accepted cash deposits too. Lastly, they allowed me to check out an hour late!

Cons:

I didn’t like that the tv wasn’t working. Each channel was staticy & the netflix and youtube didn’t work either (maybe the tv wasn’t connected to wifi). Also, i kept getting locked out of my room because the key kept deactivating and I had to get it reactivated at the front desk 🥲

2026-08-19 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-08-18 • via Nuitee
D
Daniel • solo_traveller • us
9
2026-08-18 • via Nuitee
K
Kathleen • family_with_children • us
1
Cons:

The hotel did not honor my reservation. I was lucky enough to find a room elsewhere. My son and his family suffered the same treatment from this property the following day when he arrived with his family. NOT GOOD SO RUDE. MY MONEY WAS NOT REFUNDED!

2026-08-11 • via Nuitee
T
Tor • couple • us
7
2026-08-10 • via Nuitee
B
Brianna • family_with_children • us
10
Love staying here, family always is comfortable.
Pros:

Love that the rooms are easy to get to. Love the garden area out back. The front door and back door of the room are neat.

Cons:

The parking spaces are not assigned to the room number which would be convenient. The walls are super thin you can hear EVERYTHING next door. Some rooms are more outdated and in need of a touch up to be honest.

2026-08-07 • via Nuitee
P
Paula • family_with_children • us
6
Great value. Bad sleep. Good for commuters. Bad for peace and rest.
Pros:

Great value! Along with the bright, cheerful pictures of the property, this was the main reason we stayed here. We live in the valley and had planned to hike Mt. Tam early Thursday morning. We only needed the place for a good night's rest.

Cons:

Since we needed some good rest before a long hike the next morning, I was hoping to be comfortable. Few things that made that impossible were the refrigerator was broken. I travel with specific foods due to a strict diet and that was a bummer. Furthermore, the lights kept going off and on. The motel is right next to the highway, therefore I heard cars all night long making it hard to stay asleep. The AC seemed to work to an extent, but my daughter and I both found the air inside quite stuffy and stale.

2026-08-07 • via Nuitee
M
Martha • couple • us
7
2026-08-03 • via Nuitee