Santana Hotel & SPA

Air conditioning very poor. Rooms look out on another block of appartments no view. Pool is tiny dipping pool only.I you like to swim forget it. Roof top bar area still not open.Staff helpfull but firefighting.You are out of the breakfast room at 10.00 exactly.Food good.decor Good

It's a real shame the waiting staff are excellent but the management are incompetent. We have been here a week without air conditioning and keep getting fobbed off with non sensical excuses and maintenance men that are always on their way but never turn up. The rooms are like saunas you will not sleep avoid at all costs.

This hotel was rated as a 4 star, definitely not. No aircon in the rooms and it took 5 days to get aa electric fan from management, after having to ask more than 5 times.
Advertised with a Spa, Gym and indoor pool - there were none of these only a small pool on the roof. Not large enough for an 8 floor hotel.
Staff were very friendly and helpful (except reception).
Good location, less than 10 minute walk to the promenade.

The hotel had only been open a week when we arrived. First impressions were good. However once we settled in to our room there were several issues, main one being the air conditioning didn’t work, it was 28-29 degrees daily so you can imagine how hot the room was. Another issue was lack of plug sockets, the room had 1 double socket which for 2 people in a room is ridiculous. The room also had no mirror near the sockets, so drying our hair was an issue. I think that these are things that should have been thought of when renovating the hotel, which actually wasn’t even finished.

Under construction- 3 floors to go. Indoor pool & spa closed - construction. Drilling begins 7.30am ea morning.
No air conditioning - not working.
Very small pool. Dipping- not swimming.
Lovely staff.
Very spacious & clean room.
Good breakfast.
General areas bright & clean.
Bar small but nice. No entertainment.

I enjoyed my stay, although I had a few teething problems, no WiFi or air-conditioning. I was moved at the first opportunity. Amazingly accommodating staff, nothing was to much trouble .
The reception staff were always positive and attentive .
When this hotel is finished it will fabulous..
The roof top pool was beautiful everything was brand new even had waiter service .
I'm pleased I chose this hotel great rooms location, staff and a very varied selection of food .

This is my last night here and can honestly say it's been perfect. The breakfast and dinner options where fantastic with options varied each night (tonight's pork was the best I've had). Rooftop pool good with loungers, both in sun and out, always available. Room was good, some issues but reception and maintenance was quick to rectify these. Staff polite and friendly, what was perfect was being able to get food and drink straight at your lounger. Only downside was the construction around the hotel (no fault to the hotel) but from what I've seen this is the same for quite a few areas in malta. Area seemed safe although I never ventured far from hotel after sunset but from sitting on balcony people watching there never seemed to be any trouble.

Rien je réserverai sur booking

Localisation centrale, à proximité du terminal de bus

Another fantastic stay at the Santana, we have stayed at this Hotel on four occasions now,and have never been let down.we always request a certain room,and touch wood ,the management have never let us down. The room cleaning is exceptional, and always clean towels, and the room smells fresh.the food in the Restsurant is always hot, with good choice, and the Service from the whole team,is fantastic,the tables are cleared straight away,and all the Restaurant staff are friendly, and efficient the hotel is well positioned for either Qawra or Bugiba. And is also very handy for the bus station. The hotel is getting a much needed refurbishment and we cant wait to return in october. Couple from North Yorkshire.UK.

Lovely Hotel,very central for everything. I have stayed at this hotel as a solo traveller and also with my sister as returning guests. The staff are always very attentive. On our recent stay in October our flight had been delayed by a couple of hours,so we were late arrivals, we checked in and went to our room, then decided we would pop to the little supermarket next door to get some water and snacks on our return we realised we had locked ourselves out of the room and couldn't remember the room number, Triston on reception was amazing he gave us another key and told us our room number yet again,he couldnt have been more helpful,really nice guy. Yes the hotel is in need of some renovation,but overall it was clean and tidy. We were half board plus, plenty of choice for breakfast, and always something tasty for the evening meal in the restaurant. There were the odd guests however that thought taking food from the breakfast bar( for their snacks during the day, you know who you are.) was ok, Despite the fact there was a visual sign on entering the restaurant stating the removal of food from the premises was NOT permitted,the restaurant staff were informed about this but appeared to turn a blind eye.
Looking forward to returning sometime in the future to the new updated Santana.

Stayed at Santana hotel as returning guests for 2weeks in October 2025. It’s centrally located for the bus terminus so easy to catch a bus to take you to other parts of the island.
Staff are lovely, the hotel is clean but starting to look a bit shabby round the edges, it’s well in need of the refurbishment that’s taking place over the winter months.
The food is great, always something you can eat, even for fussy eaters.
It is b&b or half board+ accommodation.
Only negative I would say is restaurant manager and staff need to step up to the mark regarding guests taking food out of the restaurant in cool bags & containers, shame on these food thief’s.
We will return after the refurbishment to see the transformation.
Overall a lovely stay.

الموقع

Just spent a week's holiday (16 - 23 October) with a friend in a twin room at this hotel. Firstly the hotel location is great, there is a chemist, restaurants, general shops & the bus terminal so very convenient. We found the staff very welcoming, friendly & english spoken throughout. My friend who has a dairy free diet was superbly accommodated right from the word go, we were introduced to Anton who ensured that she had her own special dessert each evening nothing was too much trouble. The staff in the restaurant were all brilliant super efficient & Aileen the welcoming host was so friendly. The food & selection was really lovely with wine, beer, soft drinks included. We did use both the rooftop & indoor pool which we enjoyed. However better provision for changing facilities would need to be provided, I found to change after the swim in the ladies toilet was always wet due to it being more of a wet room geared for disabled use, also a clock would be good for time. While our room was quite basic it was clean as was the rest of the hotel. We did query how to adjust our air conditioning but were told that the hotel control it & it knocks off at certain times, so as a result we didn't have air conditioning for our stay thankfully it wasn't in the peak of summer. There is a refurbishment planned so hopefully the rooms will get some attention. The hair dryer is on the wall in the bathroom, my advice is bring your own, they are useless. Just one other small thing is while tea, coffee was provided there were no biscuits, didn't matter to us as we had our own but anyway just saying.

This was our third stay at the Hotel Santana in 18 months. We went with Jet2 Holidays and stayed for 28 nights this time.
My wife and I keep coming back here because the staff are so friendly and helpful. We have got to know the staff well over our three trips.
The hotel is in a good location - handy for shops, supermarket, pharmacy, restaurants, pubs and the bus station.
The resort has plenty to offer but is less busy than Paceville, Sliema and St Julians which attract more of a party crowd.
The rooms are spacious and comfortable with excellent showers, a fridge and a safe.
We stayed half board plus - bed, breakfast, dinner and unlimited wine, beer and soft drinks at dinner.
We love the food there - it is buffet style with lots and lots of choice. The dinners might not suit very plain eaters, but there is always a cold buffet, soup, fish, meat and vegetable dishes. There are Maltese specialities some nights. Typically 5 choices in addition to cold buffet and soup.
There is entertainment in the bar most nights and the musicians are of a very professional standard. Also karaoke and a music quiz.
The hotel is closing on 31 October for a major refurbishment which is due to be completed by 31 March 2026. We understand that there are plans for a larger swimming pool, rooftop bar, an a la carte restaurant and an enlarged cafe/bar on the gound floor.
My wife and I have booked to return in May 2026. We would not consider any other hotel in Malta as we always receive such a warm welcome at the Santana. The staff cannot do enough for you. We always have a lovely time.

Elevators are bad they stop for no reason rooms are solid food is good over all solid hotel i like it becaus it has two pools on the top of the hotel and one at the bottom

First of all, i did witness the appalling behaviour, towards the woman in reception with impaired vision. We challenged the male receptionist about his behaviour, and he came down to speak to us, offering excuses, and pointing out about her complains, during the week. All i can say is, i saw what he did, and i saw her hold out of hand, and i saw him slam the money on the counter. She may of used bad language, which i could not hear, but i did hear him using fowl language towards her. We told him that is was totally unacceptable, but in all honestly he did not seem concerned. I suggest that the hotel investigate his behaviour, and take action. Now as for the hotel, we were late due to a baggage problem at the airport, and arrived at the hotel around 22.00 hours, by which time it was raining, because of the delay, we had missed the evening meal, that was part of the half board. We were told that no provision had been made to provide any sort of food. And it was suggested that we go to a certain kebab house. I have to admit, that this was a first, having been to many hotels, every one of them offered something for a late arrival. I feel everything in this hotel, is budget, and had a budget feel, yet the price was not budget. I am aware that this to due a refurbishment, but that is no excuse for using a area near the roof pool, as a dumping ground for all the rubbish, and for all to see. We had rattan furniture on our balcony, which well past its sell by date,and the sun beds were not much better. In the court yard area, the seats were broken, and in many cases totally not fit for purpose. The towels were changed regularly. but in all honestly they were almost see through, again done on a budget. The room design was poor, and no thought had been given to it. Almost impossible for my wife to dry her hair, as no sockets were near the mirror. On the plus side the cleaners did a great job, considering the issues they faced. There were no issues with the food, both breakfast and evening meal, and the restaurant staff, were very good. I am lucky enough to have been to many hotels abroad, and i can say that, there in no way this can be classed as a 4 star, in my opinion. I have also traveled with Jet2 on many occasions, and i am surprised they use this hotel. I am aware o many great reviews, and people say how excellent it is, who you choose to listen to, is entirely up to you. I can only say how i saw it. But on a plus side i did like Malta, and there are many better hotels, you should think of staying at.

I have never experienced such disappointment during an hotel stay until I stayed here.

This is not 4 star hotel for sure. The cleaning was less than basic, they only changed the towels. The room floor was not swept during our stay either.

Some staff were polite and welcoming. However, there were on a few occasions when particular staff showed quite poor hospitality skills which actually left me feeling very uncomfortable at times.

The food on offer was alright and that's all I enjoyed about my stay here.

I would not recommend this hotel.