Hampton Inn & Suites Albany-Downtown

Hotels
•
Hampton Inn
7.9 (1670 reviews)
25 Chapel Street , Albany , US
+1 518-432-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good/varied breakfast (hot dishes, breads, bagels)
Central, walkable location to restaurants, Capitol and museums
Parking available (on-site)
Many staff described as helpful and welcoming
Convenient proximity to events
Cons:
Poor room cleanliness (shower scum, stained towels, soaked floors)
Rude/front desk check-in experience and inconsistent service
Overcharged/double charged for parking; valet/parking handling issues
Accessibility problems (rooms not truly accessible, elevators unreliable)
On-site restaurant opens late / limited dinner options

Categories

Cleanliness
4
Multiple guests reported poor room cleanliness: shower covered in scum, stained towels, soaked floors and missing/empty amenities — overall cleanliness is a clear weak point.
Service
8.6
Staff were often described as helpful and welcoming and breakfast/service was good, but there are notable service failures (rude front desk attendant, poor check-in interaction, valet/parking handling problems) creating inconsistency.
Location
9.5
Consistently praised as central and convenient — walking distance to restaurants, Capitol and museum and close to event venues; location is a major strength.
Room Quality
7.5
Mixed room quality: some comfortable and clean reports but several serious issues (broken fridge, problematic bathrooms, accessibility barriers and layout problems) lower the score.
Amenities
8.4
Good complimentary breakfast and parking availability noted; however elevator reliability, valet inconsistency and a restaurant that opens late reduce the amenity experience.
Value for Money
7
Central location and included breakfast add value, but unexpected parking charges, double charges for some guests and cleanliness problems reduce perceived value.
Food and Beverage
8.8
Breakfast repeatedly described as very good with hot options and a good selection; the on-site restaurant's limited opening hours is a minor drawback.
Overall Experience
9.4
Overall impressions lean positive because of the excellent location, strong breakfast offering and generally helpful staff, but significant negatives (cleanliness, accessibility, parking/charges) temper the stay for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient City Centre Location
Located in the heart of Albany, just steps away from historic attractions and the Hudson River, the Hampton Inn and Suites Albany-Downtown offers easy access to the city's best offerings.

Amenities Galore
Enjoy a complimentary hot breakfast each morning and savor delectable dishes at on-site restaurants. Stay connected with WiFi, and keep up with your fitness routine at the hotel's gym.

Explore with Ease
Discover 18th-century mansions, theaters, and restaurants nearby, all while being a stone's throw away from the I-787 motorway for seamless travel around Albany.

Book your stay at the Hampton Inn and Suites Albany-Downtown for a perfect blend of convenience and comfort!

Important information:

Please note, on-site parking is valet only and is limited to 1 car per reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1670 reviews
Cleanliness: 4
Service: 8.6
Location: 9.5
Room Quality: 7.5
Amenities: 8.4
Value for Money: 7
Food and Beverage: 8.8
Overall Experience: 9.4
T
Tirkia • couple • us
10
2026-10-31 • via Nuitee
J
Josh • couple • us
8
2026-10-31 • via Nuitee
E
Elisabet • couple • es
9
Pros:

Muy buena atención limpio y cómodo el desayuno muy bueno

Cons:

Hay un restaurante que abre a las 17 no es buena hora para comer

2026-10-29 • via Nuitee
J
Jan • solo_traveller • gb
8
Staff were helpful and breakfast was good with a couple of hot dishes offered and selection of bread and bagels
Pros:

The location was central and staff very welcoming

Cons:

Maybe an American thing, but rooms for solo travellers seem limited

2026-10-29 • via Nuitee
R
Robert • couple • ch
8
zu empfehlen für Besuch vin Albany
Pros:

Parken direkt hinter dem Hotel $20/Tag, die Lage in Fussgängerdistanz zu Capitol und Museum

2026-10-27 • via Nuitee
R
Rolando • extended_group • us
9
2026-10-27 • via Nuitee
H
Herbert • couple • us
8
Well located and convenient
Pros:

Location was good and walking distance to restaurants

2026-10-26 • via Nuitee
L
Linda • couple • us
7
2026-10-26 • via Nuitee
Z
Zhang • couple • us
9
2026-10-25 • via Nuitee
A
Autumn • couple • us
3
Rude front desk attendant, nasty bathroom, broken fridge, and overcharged for parking . But free breakfast and good loca
Pros:

The location is convenient for the downtown area and right off the highway.

Cons:

When first entering the property around 11:50 the front desk attendant was very rude. Didn’t acknowledge my partner and I when we came in.
He was vaping and texting on his phone, then after around 2 minutes of my partner and I waiting he then acknowledged our request to check in. He did not speak clearly either. He was short and dismissive during the check in process.

I paid $30 for parking, however. We were double charged because then my partner was charged $20 for parking when we only stayed one night. So overall, we paid $50 extra for parking. My receipt only represents a $21 charge for parking; but the front desk attendant has me pay $30 for parking .
I have a $30 charge on my card for parking.

I would like to note that we did not utilize the valet parking. They never received our keys. The valet was not there when we arrived and the front desk attendant told us we did not need to provide our keys to the desk, despite the sign outside saying otherwise. And the valet attendant during check out did not bring us our car either. So what is the overcharging for?
The hearing and mobility disability room is located on the 8th floor. While the room was extremely close to the elevator, if an emergency was to happen the 8th floor for wheel chair users and disabled folks would be extremely dangerous.
On top of the rude front desk attendant and being double charged for parking: the room was disgusting.
The shower was covered in scum, towels had stains, and the conditioner was empty. There was no way to reach the front desk for more as the phone didn’t ring.
The shower was extremely confusing to use and not disability friendly. It was confusing navigating the settings. The shower chair was far away from the chair and did not seem to be wiped down either.
The shower curtain was not adequate enough to keep the water from going all over the floor. The floor was completely soaked. Thankfully I had the help from my partner to avoid any slips and falls.

2026-10-25 • via Nuitee
C
Carla • couple • us
7
Pros:

The proximity to the event I was attending.

Cons:

One working elevator and being charged for parking.

2026-10-21 • via Nuitee
J
johnverdell • extended_group • us
10
Pros:

Parking is a breeze.

2026-10-20 • via Nuitee
E
Erika • extended_group • us
3
Not what I expected or handicap friendly
Pros:

The staff was very friendly and the facility was clean. The breakfast was hot and fresh. The decorations were nice.

Cons:

I requested an accessible room for a person in a wheelchair. The room was not accessible. The beds were too high, there was a lip on the shower that prevent the person from being able to shower. We had to switch rooms with someone in a group to the suite and use the bathroom in the room next to use just so she could use the bathroom. One of the elevators were broken the entire time and then the other one broke. The accessible rooms are all on upper floors so if there was a fire someone in a wheelchair would not be able to exit. The parking lot was not big enough for the vehicle I had.

2026-10-20 • via Nuitee
J
J.J. • couple • nl
7
Prima hotel in een saaie omgeving
Pros:

Prima kamer. Lakens waren niet fris, erg gelig met vlekken. Zijn al lang aan vervanging toe. Er zijn 2 liften waarvan er 1 al lang buiten gebruik is. Daardoor vaak en lang wachten bij de lift. Beneden moet je heel snel de lift in of uit gaan anders gaat de deur dicht en is de lift vertrokken.
Ontbijt is redelijk. We missen wel gezonde yoghurt zonder chemisch smaakje en suiker.
Zondag is het restaurant dicht. Wel leuk zaakje, skinny pancakes, vlakbij open.
15 minuten lopen naar NY state capitol. Voor de rest is het een saaie, doodse stad.

Cons:

Was erg druk bij aankomst, lang wachten bij de receptie. Inchecken pas om 16:00, en kamer was nog niet gereed.
Personeel erg vriendelijk.
Aan de voorkant is geen valet parking. Je moet achter het hotel zijn.

2026-10-20 • via Nuitee
A
Alexandru • couple • ro
8
2026-10-19 • via Nuitee
Y
YOSHIKO • family_with_children • jp
7
Pros:

広い部屋で快適。清潔。
お湯のポットがロビーに置いてあって便利だった。

Cons:

朝食が寂しい。
（お腹いっぱいは楽しめます）
カトラリー関係も使い捨てで効率的だけど、なんだか寂しい。

2026-10-19 • via Nuitee
J
Jerome • couple • us
9
2026-10-18 • via Nuitee
A
Anabel • couple • us
8
2026-10-15 • via Nuitee
J
junji • solo_traveller • jp
9
2026-10-14 • via Nuitee
C
Cruz • couple • cr
9
2026-10-13 • via Nuitee