Hampton Inn & Suites Albany-Downtown

Hotels
Hampton Inn
8.4 (1806 reviews)
25 Chapel Street , Albany , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Inconsistent service experiences

Categories

Cleanliness
6.49
Room was reported to be dirty with water rings, hairs, and stained furniture.
Service
9.46
Staff was noted as friendly and attentive, contributing positively to the experience.
Location
9.5
Excellent position in the centre of Albany, great for accessibility.
Room Quality
7.95
Rooms were spacious but had issues such as cleanliness and poor setup affecting comfort.
Amenities
8.48
Good breakfast service and available valet parking, though some amenities were lacking.
Value for Money
7.94
Price was considered fair, though concerns about cleanliness lowered perceived value.
Food and Beverage
8.49
Breakfast was well-received, but no hot tub or pool disappointed some guests.
Overall Experience
8.86
Mixed feedback; the stay was enjoyable despite some issues, leading to a fair overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:22

Property Description

Convenient City Centre Location
Located in the heart of Albany, just steps away from historic attractions and the Hudson River, the Hampton Inn and Suites Albany-Downtown offers easy access to the city's best offerings.

Amenities Galore
Enjoy a complimentary hot breakfast each morning and savor delectable dishes at on-site restaurants. Stay connected with WiFi, and keep up with your fitness routine at the hotel's gym.

Explore with Ease
Discover 18th-century mansions, theaters, and restaurants nearby, all while being a stone's throw away from the I-787 motorway for seamless travel around Albany.

Book your stay at the Hampton Inn and Suites Albany-Downtown for a perfect blend of convenience and comfort!

Important information:

Please note, on-site parking is valet only and is limited to 1 car per reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1806 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 8.86
D
Daniel solo_traveller us
8
Pros:

Location in the heart of downtown was walkable to several bars and restaurants

2026-08-29 via Nuitee
C
constantin family_with_children ro
8
Pros:

Overall, the hotel offers a fair price-to-quality ratio, with clear positives but also a few noticeable drawbacks. The location is great, the room was spacious and clean, and the front desk staff was very friendly and helpful. Breakfast was acceptable, though the exact same items were served for all 4 days.

Cons:

On the downside, the AC unit was extremely loud, and since the windows do not open at all, you have no choice but to keep it running constantly. Having only one elevator also led to long waiting times. Lastly, the valet parking felt awkward and unnecessary: you pull directly into the lot yourself only for the valet to move the car just 30 feet into a stall, which costs $20 plus tip.

2026-08-29 via Nuitee
L
larry solo_traveller us
10
Pros:

grreat front desk lady at check in

Cons:

All good

2026-08-28 via Nuitee
A
Angela solo_traveller us
5
Could have been better
Pros:

Convenience for my visits

Cons:

The lampstands weren't clean; the noise from the construction was bothersome.

2026-08-28 via Nuitee
C
Cannon solo_traveller us
5
2026-08-28 via Nuitee
M
MARCO solo_traveller it
10
Pros:

Struttura in posizione centrale ad Albany, ben collegata alla rete autobus: mi è piaciuta la dimensione della camera (enorme) e la silenziosità della stanza. La camera ben pulita e dotata di vari comfort. Colazione internazionale abbondante e completa.
Staff ben orientato al cliente e disponibile alle nostre esigenze (check in anticipato).

Cons:

Nulla da rilevare

2026-08-27 via Nuitee
T
Theresa couple us
9
2026-08-27 via Nuitee
R
rubin solo_traveller us
10
Feeling campered in Albany
Pros:

Customer service was excellent, the hotel front desk clerk seemed eager to help.

Cons:

The couple in the room next to me had a big argument in the middle of the night! This was nothing the hotel could control.

2026-08-27 via Nuitee
S
SUZANNE couple us
5
Pros:

Location to our event

Cons:

There was a $20.00 a day to park they boxed me in several times. Not a single Handicapped parking spot. They want you to leave your keys with shady looking people.

2026-08-27 via Nuitee
A
Amanda couple us
8
Great value and convenient.
Pros:

Location was fantastic (close to the palace theater). Breakfast was sufficient. There was always hot coffee offered (even outside of breakfast hours). Room was comfortable and clean.

Cons:

Ac worked too well during the day and not well enough st night. The parking is what it is but it would have been nicer for it to be free. It is an open lot behind the hotel- not to be confused with the public lot across the street.

2026-08-27 via Nuitee
M
Martin solo_traveller us
9
Pros:

Staff was friendly and the breakfast was outstanding

Cons:

Nothing

2026-08-27 via Nuitee
G
Giulia solo_traveller it
7
Good spot to visit Albany, great parking service and friendly staff (Anana?)
Pros:

Big bed

Cons:

Cleaning can be better

2026-08-26 via Nuitee
G
Glorimar couple us
5
Pros:

It was nice and quiet

Cons:

There was a cockroach in my bathroom

2026-08-26 via Nuitee
M
Maurice couple us
10
2026-08-24 via Nuitee
C
Cindy couple us
10
It was very nice
Pros:

It was clean and welcoming

Cons:

I had no idea about the valet parking and $20 fee

2026-08-23 via Nuitee
T
Tolulope family_with_children ng
8
Very good
Pros:

I liked the room, the breakfast and professional staff

Cons:

The 2nd elevator was broken, only one of the elevators was functioning. This causes unnecessary wait time to call the elevator.

2026-08-23 via Nuitee
Y
Yoav family_with_children il
6
We only stayed one night - we wouldn't stay any longer...
Pros:

Valet parking (wasn't necessary, but was nice)

Cons:

breakfast was terrible, served on disposable plates, and almost no variety.
room was tiny, not very clean.

2026-08-23 via Nuitee
N
Nicole couple us
4
If I were to consider staying again in the future I would call ahead to confirm certain things are i
Pros:

Breakfast was good, selection was nice. Everything was fresh tasting, including the coffee. Breakfast area was clean & spacious.
The room was clean & bathroom was well stocked.

Cons:

The in-room refrigerator didn't work well, there was ice build up in the rear of it. The ice machine on our floor also didn't work and I had to travel to another floor seeking ice- inconvenient. There was only one elevator working in the hotel for the two days there- which functioned for guests and hotel staff. Huge inconvenience.

2026-08-23 via Nuitee
G
George solo_traveller us
10
2026-08-22 via Nuitee
V
Veronica family_with_children us
10
Enjoyed staying at the hotel
Pros:

Clean and friendly staff

Cons:

N/A

2026-08-22 via Nuitee