Fes Marriott Hotel Jnan Palace

Hotels
•
Marriott Hotels & Resorts
8.8 (2625 reviews)
Avenue Ahmed Chaouki , Fès , ma
+212535947250

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great food and service
Live music enhanced the atmosphere
Welcoming and attentive staff
Cons:
Some areas could improve cleanliness
Room comfort could be better

Categories

Cleanliness
8.69
Standard quality for this hotel tier
Service
9.16
Staff were friendly, attentive, and provided excellent service throughout.
Location
8.7
Great ambiance with a good location within Fez.
Room Quality
8.65
Room condition was satisfactory; facilities were good.
Amenities
8.68
Amenities were up to standard for a hotel of this tier.
Value for Money
8.64
Quality of food and service made it worth the cost.
Food and Beverage
9.19
Food was delicious with great variety and local flavors.
Overall Experience
8.66
A truly enjoyable stay with memorable dining experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 05:57

Property Description

Luxurious Accommodations
Experience the epitome of comfort and style at Fes Marriott Hotel Jnan Palace. Each air-conditioned room features a balcony with picturesque views and a well-appointed en suite bathroom.

Culinary Delights
Indulge your taste buds at our 3 restaurants offering a delectable fusion of Moroccan and international cuisine. Enjoy a cozy ambiance at our English-style pub while sipping on your favorite drink.

Relaxation and Recreation
Unwind at our outdoor swimming pool, gym, and sauna, or pamper yourself with rejuvenating spa treatments. Take advantage of our library or explore the nearby Royal Golf de Fez.

Book now to elevate your stay at Fes Marriott Hotel Jnan Palace.

Important information:

According to the local government guidelines, all guests above 12 years old must present a Covid-19 full vaccination certificate / Sanitary Pass, to be able to check in at our hotel or use our facilities.

The bar is currently under renovation. You can order your favorite drinks directly from one of our restaurants.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2625 reviews
Cleanliness: 8.69
Service: 9.16
Location: 8.7
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
M
Marika • solo_traveller • fr
10
Incompréhensible
Pros:

Emplacement et espace à l' hôtel
La bienvenue pour l' anniversaire de Madame dont nous apportant nos remerciements

Cons:

Personne ne nous attendais à
l'aeroport malgré notre demande
Avons été obligés d' appeler l' hôtel
D' où inquiétude et longue attente
Le règlement de 30 euros a été omis sur la facture de l' hôtel ce que nous n' avions pas remarqué
Plusieurs relances faites par mail
Nous avons appelé l' hôtel pour acquitter ce dû
Impossible de leur transmettre le règlement par le lien adressé
Avons essayé avec plusieurs cartes et à chaque fois erreur
Nous avons appelé le siège de notre américain express qui nous a certifié le bon fonctionnement de notre carte
Ceci en réponse l' hôtel repond que leurs services de règlement sont fiables ce dont nous ne pouvons prouver
Plus de réponse où nous verrons avec eux à notre retour en France

2026-07-04 • via Nuitee
D
doviw2026 • Friends getaway
10
Great experience
Pros:

Hicham is a rock star best lifeguard

2026-07-02 • via Tripadvisor
C
Culture58216918093 • Family
10
Excellent Hotel with exceptional service!
Pros:

Beautiful property. Staff are incredibly friendly. Maimoun and Bhattar made our breakfast experience amazingly incredible. They were kind, considerate, welcoming and also very funny. They were able to get our teenagers to smile! lol
Overall a fantastic experience.
Rooms could use updating with better air conditioning and appropriate adapter and electrical outlet for foreign guests.

2026-07-02 • via Tripadvisor
S
serge • couple • fr
8
Dans l’ensemble correcte
Pros:

Sympa dans l’ensemble et personnel à l’écoute
Grande piscine

Cons:

Un peu excentré

2026-07-01 • via Nuitee
M
marzoukibouzidb • Family
10
Amazing
Pros:

It was a great experience at Marriott hotel fes the team in the pool was great and helpful specially a life guard called Hicham and the waiter Hatim

2026-06-28 • via Tripadvisor
Y
Younes • solo_traveller • ma
8
2026-06-28 • via Nuitee
Y
Younes • solo_traveller • ma
8
2026-06-28 • via Nuitee
M
mahbouaa • solo_traveller • sa
10
2026-06-25 • via Nuitee
A
Amina • solo_traveller • ma
8
2026-06-25 • via Nuitee
I
ilyas • couple • fr
4
Disappointing. I do not recommend this hotel!
Pros:

The facilities are ok.

Cons:

We stayed at this hotel for two nights while attending a wedding in Fez. Unfortunately, it turned out to be a disappointing experience.

1. Laundry service issue

I specifically requested a full laundry service and was told my suit would be ready by 6:00 PM. At 6:00 PM, it wasn’t ready. I followed up again at 7:00 PM, and still nothing. I eventually had to go to the reception myself and wait another 15 minutes before receiving my suit and shirt at 8:00 PM. By then, we were already late for our event.

The biggest issue, however, was that the suit had not actually been cleaned. It still smelled and showed no signs of having been washed. It appeared that they had only ironed it in a hurry. Instead of acknowledging the mistake, the staff insisted that the suit had been properly cleaned.

2. Lost sunglasses

I lost my sunglasses in the parking area after they were apparently left on top of the car. Despite the hotel having cameras covering the parking lot, they were unable to help locate them.

Overall, this was far below the level of service I would expect from a hotel of this standard.

2026-06-22 • via Nuitee
Z
Zinbi • solo_traveller • fr
10
Pros:

Chambre, petit déjeuner et personnel très accueillant.

Cons:

RAS

2026-06-19 • via Nuitee
S
Solit • solo_traveller • ma
10
Très bien
Pros:

Vraiment tout

Cons:

Le retard pour check in, on a attendu longtemps, jusqu'à 16h et on était très fatigué arrivant d'un autre voyage..

2026-06-18 • via Nuitee
I
Imane • couple • fr
10
2026-06-17 • via Nuitee
T
Thomas • couple • de
4
Ist okay aber kein 5-Sterne-Standard
Pros:

Hotel ist Standard und nicht in der 5-Sterne-Klasse sonstiger großer Mariott-Hotels. Darüber kann auch die hübsche Möbelierung der Lobby nicht hinwegtäuschen. Denn der Service insgesamt ist enttäuschend: Wenn livrierte Mitarbeiter nur Dekoration sind z.B. stehen vor einer automatisch öffnenden Tür oder sie stehen neben einer Kuckentheke und kennen noch nicht einmal die Geschmacksrichtung der darin ausgestellten 5 Kuchenstücke ? Niemand reicht ein Wasser oder einen Tee, wenn man das Hotel betritt, das gibt es nur einmalig nach dem Check-In!! Im gesamten Hotel nicht ein einziger Wasserspender !!! Auf dem Concierge-Desk eine Teekanne aber keine Gläser dazu... Das Zimmer war okay und sauber, für den Preis aber auch absolut zu erwarten.

Cons:

Der Pool: Laute Beschallung mit ständig unterbrochenen Musikstücken. Das Personal an der Pool-Bar daddelt ständig auf dem Handy und wechselt die Songs mittendrin, denn: "wir machen die Musik für die Kinder".
Die Speisekarte im marokkanischen Restaurant ist missverständlich: Lamb Brains, Veal Liver 40 DH. Ich hatte es so verstanden, dass eine kleine Portion Hirn und eine kleine Portion Leber als 1 Vorspeisen-Teller gebracht wird. Stattdessen kamen zwei anständige Portionen und der Tisch krümmte sich unter allen Vorspeisen. Da fehlte das Wörtchen "or" und mir bei der Bestellung wohl das Hirn. Leider war der Kellner auch keine Hilfe, denn er sprach nur fließend marokkanisch. Insgesamt ein Hotel ohne Charme und Atmosphäre, leider auch ohne den sonst üblichen Service und die Freundlichkeit. Nur für 1 Übernachtung zu empfehlen.

2026-06-16 • via Nuitee
H
Halima • extended_group • ma
9
2026-06-15 • via Nuitee
S
Souad • couple • ma
10
Hotel magnifique
Pros:

Le confort des chambres et la gentillesse du personnel

Cons:

Rien

2026-06-14 • via Nuitee
A
Andrei • family_with_children • ru
9
2026-06-13 • via Nuitee
O
Oumaima • solo_traveller • ma
8
2026-06-13 • via Nuitee
S
SAMIR • solo_traveller • sa
7
2026-06-12 • via Nuitee
J
Joanna • extended_group • pl
10
Rewelacyjny pobyt, chętnie wrócę. Pyszne soki w lobby, dobra kuchnia francuska
Pros:

Bardzo podobał mi się pokój, wystrój lobby, korytarza i basen

Cons:

Brak znajomości angielskiego u niektórych osób z obsługi

2026-06-11 • via Nuitee