Hilton Tokyo Hotel

Hotels
•
Hilton Hotels & Resorts
8.6 (1662 reviews)
Shinjuku-ku, Nishishinjuku 6-6-2 , Tokyo , JP
+81 3-3344-5111

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional, attentive staff (multiple staff named and praised)
Excellent central location
Clean and comfortable rooms for many guests
Good food (Chinese restaurant highlighted)
Strong overall experience; repeat guests and high likelihood to return
Nice facilities and executive lounge
Cons:
Rooms can feel outdated; bathrooms noted as needing renewal
Executive room rates perceived as expensive / poor value
Some rooms are small
Pool area needs upgrading
Gym weights area described as too small
Early check-in not accommodated despite early flight arrival

Categories

Cleanliness
8.8
Multiple reviews note rooms and hotel are clean and well maintained; one review explicitly lists cleanliness as a positive.
Service
10
Strongly positive sentiment throughout: many staff praised by name (Waly, Mina, Jessica/Jessy), described as professional, friendly, attentive and helpful; concierge and Journey Ambassador provided exceptional service.
Location
9
Consistently called excellent: reviewers highlight the hotel's great location and convenience for exploring Tokyo.
Room Quality
7.2
Mixed to negative: several comments about outdated rooms, small size in some categories and bathrooms needing renewal; one guest had an issue with the first room which was corrected.
Amenities
8.4
Generally positive about facilities and executive lounge, but some calls for upgrades (pool area needs improvement, gym weights area described as small).
Value for Money
7
Negative sentiment on price: several guests felt executive room rates were excessive and described the hotel as quite expensive or not offering early check-in despite early arrival.
Food and Beverage
8.9
Positive mentions of food, especially the Chinese restaurant (described as super tasty) and generally good dining experiences.
Overall Experience
9.5
Overall very positive: repeat guests call it their home in Tokyo, renovation did not impact stays, many glowing endorsements and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Amenities

The Hilton Tokyo Hotel offers a plethora of luxurious amenities, including free access to an indoor pool, sauna, and fitness centre. Guests can unwind in the hot tub, play tennis on the rooftop, or indulge in relaxation at the beauty salon.

Convenient Location

Situated overlooking Shinjuku Central Park and the Skyscraper District, the hotel is directly connected to Tochomae Subway Station. With easy access to Tokyo Metropolitan Government Building and Shinjuku Train Station, guests can explore the vibrant Shinjuku area effortlessly.

Culinary Delights

Indulge in a delectable breakfast buffet featuring Western and Japanese dishes. The hotel's restaurants offer authentic Japanese cuisine, while the bar and lounge provide a perfect setting to enjoy drinks and snacks.

Book your stay at Hilton Tokyo Hotel to experience luxury, convenience, and culinary delights all in one place.

Important information:

The hotel's free shuttle is offered from Bus Stop #21 in front of Keio Department Store at Shinjuku Station. It is available every 20-minutes from 08:20 to 21:40.

At the Executive Lounge, a smart casual dress code is strongly recommended. Attires mentioned below are strongly discouraged and may not be permitted:
- Night attire (slippers, Yukata robe, etc.)
- Gym clothes/sportswear (Tank tops, shorts, etc.)
- Beachwear (flip-flops, sandals, etc.) and visible tattoos.

The name on the credit card used for the booking should correspond to the guest staying on the property. For reservations made by a third party, you will need to present a copy of the person's ID and credit card.

Please note that maintenance work of the swimming pool will be carried out on 06/07/2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Property Video

Guest Reviews

8.6
Based on 1662 reviews
Cleanliness: 8.8
Service: 10
Location: 9
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 9.5
C
Castro • extended_group • us
9
2026-10-31 • via Nuitee
E
Elaine • couple • us
9
2026-10-28 • via Nuitee
E
Eyal • couple • il
9
רמה גבוהה של שירותים ומלון עם לאונג׳ אקזקיוטיב מולה
Pros:

היו פנויים תלונה ובקשות ונענו מייד ללא שיהוי

Cons:

היתה בעיה עם החדר הראשון שתוקנו עם פנייתנו

2026-10-28 • via Nuitee
M
maria • couple • au
10
2026-10-27 • via Nuitee
D
David • couple • gb
9
Perfect stay, clean comfortable, good food and excellent staff
Pros:

From the moment we arrived until the day we left, the staff were incredible. Professional, friendly and very helpful. Our room was great, very comfy and had everything we needed. The location was great too! We ate at the Chinese restaurant for dinner and the food was super tasty and again the staff excellent. We will definitely stay here again when we return to Tokyo

Cons:

Nothing. It was all great!

2026-10-25 • via Nuitee
A
Amanda • couple • nz
9
2026-10-21 • via Nuitee
F
Federico • solo_traveller • it
10
Simply lovely
Pros:

Large and confortable room. Staff really friendly. Lots of facilities

Cons:

The bathroom could be renewed

2026-10-18 • via Nuitee
O
olivier • couple • fr
8
Pros:

L’emplacement

Cons:

Le tarif de la chambre exécutive est excessif, il est préférable de choisir une chambre de base.
Aucun effort n’a été démontré pour qu’une chambre soit disponible avant 15h, compte tenu d’un vol atterrissant à 6h30 du matin.

2026-10-12 • via Nuitee
J
Jamila • couple • au
8
2026-10-12 • via Nuitee
C
Chet • family_with_children • us
8
2026-10-09 • via Nuitee
R
Rong • couple • ca
10
2026-10-08 • via Nuitee
A
Andrés • solo_traveller • cl
10
2026-09-13 • via Nuitee
S
SAİM • extended_group • tr
7
2026-09-11 • via Nuitee
K
Keiya • extended_group • jp
10
2026-09-10 • via Nuitee
J
Jade • couple • gb
8
Great location and facilities but a bit on the expensive side
Pros:

Great location, lovely staff

Cons:

Quite expensive, small room and the weights area for the gym was really small

2026-09-09 • via Nuitee
D
DMITRI I • extended_group • ru
9
2026-09-06 • via Nuitee
T
TheFrankFlyer • Couples • London, England
10
Another amazing stay at the Hilton Tokyo
Pros:

My partner and I stay here at least twice a year, and every stay is amazing. It is our home in Tokyo.

I was concerned with the ongoing renovation works; however, we didn't hear a thing. The hotel blocks several floors above and below the works, so ensuring experience is not impacted.

We received a warm welcome from Waly, the Journey Ambassador Manager, who kindly arranged a room upgrade, as I am Hilton Diamond. He is super attentive and helpful, which is always greatly appreciated, a real star at his job.

We also discovered the concierge desk was able to post 2 small parcels for us to friends in Japan. No need to deal with a Japanese post office and the potential language barrier, truly 5* service.

All the staff are super helpful and attentive. I want to call out Mina in the gym, from whom I always get the biggest hello when I return. And Jessica (Jessy), who currently works the night reception. I hope she returns to daytime duties soon. She is very helpful and so great with other guests with her extensive language skills. Always lovely to catch up with her.

I can't wait for my next stay this November. This is the best Hilton Worldwide.

2026-08-25 • via Tripadvisor
G
Giovanni • solo_traveller • it
9
Il posto ideale per vivere al meglio Tokyo
Pros:

Servizi, pulizia e posizione

2026-08-19 • via Nuitee
K
Kunal • couple • in
9
2026-08-08 • via Nuitee
T
Tamara • extended_group • jo
8
2026-08-07 • via Nuitee