Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Hotels
6.1 (3973 reviews)
Rolla Street , Dubai , ae

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Cons:
Poor cleanliness
Bad service attitude
Inadequate amenities

Categories

Cleanliness
3.93
Multiple reviews indicate poor cleanliness, with mentions of cockroaches, bed bugs, and unclean bathrooms.
Service
7.9
Some reviews showed positive sentiment towards staff; however, others mentioned arrogance, leading to an average rating.
Location
9.44
Several reviews highlighted the excellent location as a major pro for the hotel.
Room Quality
5.89
Comments regarding bad smells and inadequate facilities indicate below-average room quality.
Amenities
5.42
Amenities were not well received and there were complaints about lack of services.
Value for Money
4.38
Frequent mentions of poor value for money, including lack of included services for the price paid.
Food and Beverage
4.93
Breakfast options were described poorly, contributing to dissatisfaction in the food category.
Overall Experience
6.9
Overall mixed experiences, with a balance of positive comments about location and negative aspects of cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:20

Property Description

Experience a luxurious stay at The Rolla Suites Hotel, formerly J5 Bur Dubai Hotel, located just 400 metres from Al Fahidi Metro Station.

Relax in Style: Unwind at our stunning rooftop swimming pool, where you can soak up the sun on comfortable loungers while sipping a refreshing drink.

Modern Comfort: Each room is designed with modern furnishings, featuring comfortable seating, a work table, and a minibar. Enjoy the convenience of air conditioning and a private bathroom with contemporary amenities.

Explore the City: Our dedicated staff at the tour desk are eager to assist you with local attractions, car hire, and services like laundry and dry cleaning. With Meena Bazaar, Burjuman Mall, Heritage Village, and Dubai Creek nearby, exciting adventures are just a short walk away.

Book your stay with us today for an unforgettable getaway!

Important information:

The hotel provides transfers to and from Dubai International Airport for an additional fee.

Guests are required to present their original Emirates ID or passport at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for AED 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.1
Based on 3973 reviews
Cleanliness: 3.93
Service: 7.9
Location: 9.44
Room Quality: 5.89
Amenities: 5.42
Value for Money: 4.38
Food and Beverage: 4.93
Overall Experience: 6.9
B
Binod • couple • ae
5
Receipt staff behaviour is not good
Cons:

Avrage

2026-07-25 • via Nuitee
M
Mike tristan verana • solo_traveller • ph
10
2026-07-24 • via Nuitee
T
Tayyab • solo_traveller • ae
10
2026-07-23 • via Nuitee
Y
Yousuf • couple • ae
9
Cons:

No towels in washroom

2026-07-20 • via Nuitee
M
Mohammed • solo_traveller • in
4
2026-07-20 • via Nuitee
I
Imran • solo_traveller • qa
1
Worst experience
Pros:

Staff is good and cooperative

Cons:

Room was not clean alot of insect there like that khatmal in the sofa's and too much in the bed even I couldn't sleep

2026-07-20 • via Nuitee
M
Muhammad • couple • ae
1
2026-07-19 • via Nuitee
N
Nakul, Kavita • solo_traveller • in
10
Pros:

Everything is very nyc
And staaf is very nyc mans we are very happy and c u this hotel next time again 👍😄

Cons:

Everything 👍

2026-07-19 • via Nuitee
C
caparal • solo_traveller • ae
1
2026-07-18 • via Nuitee
S
Sharafat • couple • in
3
Pros:

Nice

Cons:

Nice

2026-07-18 • via Nuitee
N
Nitin • couple • in
8
2026-07-17 • via Nuitee
P
Prasanth • solo_traveller • ae
6
2026-07-16 • via Nuitee
J
Jafar • couple • in
1
Front office staff not good behave
Cons:

Staff behave very bad

2026-07-14 • via Nuitee
J
Joel • couple • ph
10
2026-07-13 • via Nuitee
J
Jarnail • solo_traveller • ae
2
Pros:

Nothing to like.. receptionist was rude.

Cons:

Staff behavior n facilities . totally disappointed.

2026-07-12 • via Nuitee
A
Ankur • solo_traveller • in
4
2026-07-10 • via Nuitee
E
Ederlina • solo_traveller • ae
4
2026-07-10 • via Nuitee
S
Srinivas • solo_traveller • ae
1
2026-07-10 • via Nuitee
V
VIJAYAN • couple • ae
4
2026-07-08 • via Nuitee
P
Puneet • couple • ae
6
2026-07-08 • via Nuitee