Mercure Thurrock Stifford Hall

Hotels
Mercure
8.1 (2140 reviews)
High Road, North Stifford, Grays , Grays Thurrock , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Slow breakfast service
Some unpleasant odors
Issues with room amenities

Categories

Cleanliness
7.58
Some mentioned unpleasant smells in bathrooms affected the overall perception.
Service
8.85
Many reviews praised the staff for being friendly and helpful, though there were some criticisms regarding service speed.
Location
8.79
Convenient location praised in multiple reviews.
Room Quality
7.84
Rooms were generally clean and comfortable, but issues like poor lighting and some dissatisfaction with room size were noted.
Amenities
8.07
Basic amenities were adequate but some suggestions for improvement were highlighted.
Value for Money
7.53
Some reviews indicated disappointment regarding the perceived value relative to price.
Food and Beverage
7.58
Mixed sentiments about the quality and service speed of food and drink offerings.
Overall Experience
8.55
Despite some issues, the stay was generally positive and satisfactory for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:13

Property Description

Experience a Tranquil Getaway at Stifford Hall Hotel Thurrock

Historic Charm with Modern Comforts: Step into a piece of history at the 18th century Stifford Hall Hotel Thurrock, where the elegance of a manor house meets modern amenities like air conditioning in every room.

Culinary Delights and Scenic Views: Indulge in a dining experience at the Regency Restaurant with picturesque garden views, or unwind in the casual ambiance of the bar area.

Convenient Location for Leisure and Business: Explore top shopping destinations like Lakeside and Bluewater, visit Tilbury cruise terminal, or easily access Central London and Brands Hatch Circuit. Your perfect escape awaits at Stifford Hall Hotel Thurrock.

Important information:

Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.1
Based on 2140 reviews
Cleanliness: 7.58
Service: 8.85
Location: 8.79
Room Quality: 7.84
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.55
J
James couple gb
10
2026-08-22 via Nuitee
M
Musa solo_traveller gb
8
Pros:

The room was spacious and bed was fantastic.

Cons:

I am battling with parking charges of £100 i just got for the car i used during my stay .

2026-08-21 via Nuitee
A
Alison couple gb
10
2026-08-21 via Nuitee
T
Tony extended_group gb
4
Read the comments above. The service was slow and the staff were struggling with understafing and a
Pros:

Room satisfactory, Food good, Staff friendly, but...

Cons:

1.
We wanted lunch but even after asking twice at reception for someone to be found to take an order in the bar (where were no staff but a good few customers) we decided to go somewhere else for lunch.
2.
The service in the restaurant in the evening was very slow. There were only 12 guests, but clearly the kitchen was understaffed.
3.
We wanted to split the dinner bill between us but this was simply not possib;le with the "new system".
The restaurant staff did not seem to be clear whether service was included in the bill and said that yes 20% had been added... but this was the VAT she was referring to. We ended up with one of us paying the £265 bill and another paying the tip in cash. It seemed especially unfair on the staff making them try to work a system which seemed to be unfit for purpose and which they did not seem to have been trained for. There did not seem to be anyone on duty senior enough for us to point these failures out to..

2026-08-21 via Nuitee
J
Justin solo_traveller gb
8
Ok for an overnight, other hotels are cheaper and nicer
Pros:

Location. The main building is lovely

Cons:

The building where the bedrooms are is quite tired, and basic in the rooms.

2026-08-21 via Nuitee
N
Nigel couple gb
10
2026-08-20 via Nuitee
M
manasa solo_traveller gb
10
2026-08-20 via Nuitee
K
Karina couple gb
1
2026-08-19 via Nuitee
J
Janette couple gb
9
Ideal for my needs.
Pros:

It was ideal for my needs and close to where I wanted to be. The beds were comfortable and there was plenty of lighting in the car park.

Cons:

The net curtain had a squashed spider on it but apart from that the room was clean enough.

2026-08-17 via Nuitee
F
frosty solo_traveller gb
10
Lovely hotel
Pros:

Everything was spot on as usual friendly staff, clean rooms,been here a few times and booked again for later in the year

Cons:

Nothing all was great 👍

2026-08-16 via Nuitee
P
Pena-Caballero extended_group gb
10
Pros:

Staff, food, location excellent

Cons:

Maybe a bit of a tidy up of front building

2026-08-14 via Nuitee
P
Pena-Caballero couple gb
10
2026-08-14 via Nuitee
J
Janice couple gb
8
We had a nice stay and a family catch up.
Pros:

The staff were very friendly and we enjoyed a catch up with family in the beer garden.

Cons:

The parking fee and not enough staff particularly at breakfast.

2026-08-13 via Nuitee
J
John couple gb
8
2026-08-11 via Nuitee
L
Les couple gb
2
Pros:

Location. Clean and efficient

Cons:

Charged extra to park there overnight !

2026-08-11 via Nuitee
P
Paullette solo_traveller gb
10
Pros:

Everything

Cons:

N/A

2026-08-10 via Nuitee
C
Camille solo_traveller gb
8
Pros:

It was the perfect location for what I needed

Cons:

What I saw was nothing special in terms of the rooms. They are spacious but that’s about the only difference to any other hotel room in the world

2026-08-09 via Nuitee
K
Kenneth solo_traveller gb
8
Pros:

Always like this place, nicely located for our family visits with pleasant grounds. Such an amenable staff helps our stays a pleasure and most helpful too. Would we recommend it? too late, we already have.

Cons:

Nothing .

2026-08-08 via Nuitee
A
Ann solo_traveller de
7
2026-08-08 via Nuitee
D
Dean solo_traveller gb
9
2026-08-06 via Nuitee