Oaks Melbourne on Collins Suites

Hotels
•
Oaks Hotels & Resorts
8 (6513 reviews)
480 Collins Street , Melbourne , au
+61386106444

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Inconsistent amenities

Categories

Cleanliness
8.25
The room was clean, but issues with some facilities indicate potential for inconsistency.
Service
8.75
Friendly staff, though there were issues regarding payment and service response.
Location
8.75
Great location close to public transport and attractions.
Room Quality
7.75
Several complaints regarding room types and size led to an overall lower score.
Amenities
7.25
Many amenities were listed, but facilities like the pool were out of order.
Value for Money
6.75
Perceived value was low compared to the quality of rooms and amenities.
Food and Beverage
8.25
Not specifically mentioned in reviews, standard quality for this hotel tier.
Overall Experience
8.25
Mixed reviews but overall favorable; specific issues detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:09

Property Description

Central Location
Situated in the heart of Melbourne, Oaks Melbourne On Collins Hotel offers convenience and easy access to major attractions like Flinders Street Station and the Yarra River.

Luxurious Amenities
Guests can enjoy a range of amenities including a fitness centre, sauna, and free WiFi, ensuring a comfortable and relaxing stay.

Modern Accommodation
The rooms at Oaks Melbourne On Collins Hotel feature top-notch facilities such as stainless steel cooking appliances, cable TV, and stylish en suite bathrooms, with some rooms even boasting private balconies.

Book your stay at Oaks Melbourne On Collins Hotel for a memorable and enjoyable experience in Melbourne.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 6513 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 8.25
L
Lesley • couple • au
9
Stayed one night to attend an event near by. The room was spacious and quiet.
Pros:

Good size room in great location

Cons:

All good

2026-07-04 • via Nuitee
R
Robert • solo_traveller • au
8
Will most certainly be my first preference for accommodation on my next visit to Melbourne
Pros:

Quiet
Comfortable
Close proximity to all amenities

Cons:

No adverse comments

2026-07-04 • via Nuitee
D
Dickson-Swift • solo_traveller • au
8
Close to city with everything you need
Pros:

Great place to stay

Cons:

Nothing

2026-07-04 • via Nuitee
S
Sherrill • solo_traveller • au
8
Comfortable, great facilities and location.
Pros:

Great location. Good kitchen facilities. IGA two doors away. As a single female traveller felt very safe.

2026-07-04 • via Nuitee
P
Phil • solo_traveller • au
8
2026-07-03 • via Nuitee
B
Brian • couple • au
8
2026-07-03 • via Nuitee
B
brad • solo_traveller • au
1
Pros:

I have stayed here before easy location

Cons:

I had to change plans at last moment , emailed plus booking.com sent message never a response or communication . Two weeks later a charge however

2026-07-03 • via Nuitee
L
luke • solo_traveller • au
8
Pros:

Great location in middle of cbd

2026-07-03 • via Nuitee
C
Carrett • couple • au
6
2026-07-03 • via Nuitee
S
Steven • family_with_children • au
8
Excellent
Pros:

Clean , roomy and comfortable. Nice staff also

Cons:

N/a

2026-07-03 • via Nuitee
C
Charlotte • solo_traveller • au
6
I had a wonderful time at this hotel, I would definitely rebook again
Pros:

Loved the location, the hotel was clean and modern. Staff was very accommodating and respectful, I love that fact that reception is 24/7 and you can be assisted at any time of the day/night.

Cons:

The windows do not open so you don’t get much ventilation. The air in the room can feel stuffy especially if you book a package that doesn’t include housekeeping.

2026-07-02 • via Nuitee
N
Nelly • solo_traveller • au
7
Great for a short stay; softer bed would be needed for a longer stint.
Pros:

Great location with necessary facilities to eat in etc. Staff were very friendly and helpful.

Cons:

The bathroom was too small and bed a little hard.

2026-07-02 • via Nuitee
D
Demiana • solo_traveller • au
7
Good location suitable for one night stay for conference, easy last min booking
Pros:

Good location

Cons:

Small bathroom, lobby and lift of building quite dated, no lobby to sit in

2026-07-02 • via Nuitee
T
Tyrone Ned • couple • au
10
Amazing, kind and close to everything
Pros:

The staff were amazing and very accommodating!!! Best customer service I’ve received when staying in hotels!!

Cons:

My keycard wouldn’t work sometimes, but that wasn’t too much of an issue

2026-07-02 • via Nuitee
N
Nicole • solo_traveller • nl
7
2026-07-01 • via Nuitee
S
Sridhar • family_with_children • in
10
2026-07-01 • via Nuitee
M
Mary • solo_traveller • au
9
2026-07-01 • via Nuitee
N
Nelson • solo_traveller • au
10
2026-07-01 • via Nuitee
W
Williams • solo_traveller • au
7
2026-07-01 • via Nuitee
D
David • solo_traveller • au
2
2026-07-01 • via Nuitee