Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG

Hotels
•
Holiday Inn Express
8.6 (1305 reviews)
4888 Town Center Drive SE , Grand Rapids , US
+1 616-512-8222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Close to airport / convenient location
Clean rooms and modern feel
Good/generous breakfast
Good value for the price
Complimentary coffee available
Cons:
Check-in / reservation system issues and manager absence
No king room provided despite booking
Noise from neighboring rooms / thin walls
Some beds uncomfortable or squeaky
Limited gluten-free breakfast options / early breakfast start time
Fire alarm incident and occasional burnt/toast smell in lobby

Categories

Cleanliness
9
Generally positive — many guests explicitly note rooms were clean and the property seemed new/updated; isolated reports of a burnt/toast smell in the lobby during a fire alarm event.
Service
7.5
Mixed — multiple mentions of friendly and helpful front-desk staff and staff who held rooms, but notable service failures (long wait at check-in due to system issues, manager did not assist, some reservation/room allocation problems).
Location
9.3
Strong — consistently described as close to the airport, convenient to expressway/28th Street and retail districts; several guests cited location as a primary positive.
Room Quality
7.4
Mixed — many guests found rooms comfortable and modern, but there are recurring issues: uncomfortable/squeaky beds for some, noise from adjacent rooms, a broken bathroom exhaust fan and occasional key failures.
Amenities
8.6
Positive overall — complimentary coffee and functional amenities noted; breakfast service generally available though some timing/availability complaints (e.g., early start time, gluten-free options missing).
Value for Money
9
Strong — several guests explicitly state the hotel is good/excellent value for the price and met their needs for an overnight or airport stay.
Food and Beverage
8.4
Generally good — breakfast repeatedly praised as ample and tasty, though some guests missed gluten-free options and one note that breakfast start-time caused guests to miss it.
Overall Experience
9.6
Positive overall — most reviewers would stay again, praising cleanliness, comfort and breakfast; isolated negative incidents (check-in delays, noise, fire alarm) tempered but did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Holiday Inn Express & Suites - Grand Rapids Airport - South, an IHG Hotel, offers a prime location near Calvin College and just a short distance from Gerald R. Ford International Airport.

Modern Amenities
Enjoy a range of amenities including a fitness centre, indoor pool, and free WiFi throughout the property. The hotel also provides a free shuttle service, concierge services, and a 24-hour front desk for your convenience.

Comfortable Accommodations
Relax in well-equipped rooms featuring flat-screen TVs, private bathrooms, and air conditioning. Whether you're here for business or leisure, the hotel offers a business centre, snack bar, and more to cater to all your needs.

Book your stay at Holiday Inn Express & Suites - Grand Rapids Airport - South, an IHG Hotel for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.6
Based on 1305 reviews
Cleanliness: 9
Service: 7.5
Location: 9.3
Room Quality: 7.4
Amenities: 8.6
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 9.6
L
LAREINA • extended_group • gb
10
Pros:

Staff were very friendly and helpful.

2026-10-30 • via Nuitee
T
Todd • couple • us
8
Cons:

We had brought a king room when we did our booking, and when we went to check in, there were no king rooms available. Otherwise, everything else was very nice. It’s just a little disappointing when I had booked a specific room and did not get that room

2026-10-29 • via Nuitee
D
deborah • couple • us
9
2026-10-28 • via Nuitee
G
gordy • couple • us
5
Comfy, clean, good luck sleeping with all the background noise.
Pros:

Close to the airport

Cons:

Loud people shouting early in the morning woke us up might be nice if you had thicker walls

2026-10-28 • via Nuitee
K
Krupa • family_with_children • us
10
It was a nice stay!
Pros:

Loved the facility!

Cons:

Nothing

2026-10-20 • via Nuitee
S
Sijan • extended_group • us
10
2026-10-19 • via Nuitee
B
Bradley • couple • us
9
Pros:

It was convenient and easy to assess. right off the expressway.

2026-10-18 • via Nuitee
A
Alexandra • family_with_children • us
2
Little sleep
Pros:

Easy check in, rooms were clean.

Cons:

The bed was uncomfortable and squeaky. We could hear the people in the room next door fighting. We were then woken up around 6am to the fire alarm. We had to wander around the parking lot for over 30 minutes, then the alarms turned off and we could go back inside. The lobby smelled of burnt toast.

2026-10-16 • via Nuitee
A
Andrew • couple • fr
9
2026-10-14 • via Nuitee
M
Marcia • solo_traveller • us
7
2026-10-13 • via Nuitee
T
Trevor • solo_traveller • us
10
It was good overall. I wasn’t too far from 28th street which was nice
Pros:

Breakfast was mid. Not too bad but not too good

Cons:

I can’t think of num that was just straight up bad

2026-10-08 • via Nuitee
R
Rebecca • solo_traveller • us
6
Nice hotel, poor management.
Pros:

Nice hotel and close to the airport.

Cons:

We arrived later in the evening and had an early flight so we were eager to get to bed. Unfortunately we had to wait over an hour, almost two to get our room due to computer system issues that only seemed to be effecting certain reservations. The two brand new employees running the front desk were outstanding, they stayed calm, smiled and did the best they could with the situation despite a full lobby and computer issues. However it was quite upsetting the manager they had to call repeatedly to get help didn't even bother to come in and help them. There also nothing done to compensate.

2026-10-07 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-09-19 • via Nuitee
P
Paul • solo_traveller • ke
9
A good place with nice breakfast
Pros:

The break fast was quite good. Rooms good size.no no noise. I took long time for prayer i am a pastor and it was good. I was a tourist and the location was ok to Airport

Cons:

Breakfast to be at 600 AM instead of 630 AM
MANY GUEST missised it.

2026-09-18 • via Nuitee
R
Robin • solo_traveller • us
10
2026-09-16 • via Nuitee
P
Paul • couple • gb
10
Excellent Value For Money Stay
Pros:

Clean and functional, excellent value for money

Cons:

All good

2026-09-13 • via Nuitee
B
Barry • couple • us
10
2026-09-12 • via Nuitee
L
Lisa • couple • us
10
2026-09-11 • via Nuitee
J
Joan • couple • us
10
Whirlwind trip to Grand Rapids
Pros:

Clean, seemed new and updated. Comfortable beds. Friendly staff and close to retail district

Cons:

Nothing

2026-09-10 • via Nuitee
S
Sandra • couple • us
10
Stayed overnight to take friend to airport. There was no gluten free option for her for breakfast That was disappointi
Pros:

Met my needs

Cons:

Close to airport

2026-09-08 • via Nuitee