Galería Plaza Veracruz

Hotels
•
Grupo Brisas
9 (1140 reviews)
Blvd. Adolfo Ruiz Cortinez 3495 , Veracruz , MX
+52 229 989 0505

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very good location (inside Plaza Américas, near WTC and Arena)
Friendly and attentive staff in bar, restaurant and housekeeping
Comfortable, spacious rooms and good beds
Indoor, climatized pool and strong on-site amenities
Breakfast buffet frequently praised
Cons:
Cleanliness/maintenance issues reported (dirty bathroom on arrival, recurring broken safe, door/lock problems)
Some reception staff reported as unfriendly or unhelpful
Slow elevators and occasional parking/valet disorganization
Small/non-smart TVs and intermittent AC cooling complaints
A few guests expected higher standard given hotel branding

Categories

Cleanliness
7.5
Mixed comments: several guests reported a dirty bathroom on arrival and recurring issues with the in-room safe; cleanliness was a notable negative for some stays.
Service
9.5
Generally praised: many reviews highlight very friendly and attentive staff (bar, restaurant, housekeeping). Some isolated reports of unfriendly reception and slow response to maintenance requests, but overall service is a strong point.
Location
10
Consistently excellent: repeatedly noted as very well located (inside Plaza Américas, access to WTC, close to Arena Veracruz and shopping), guests frequently cite location as a primary advantage.
Room Quality
8.5
Generally positive: rooms described as big and comfortable with good beds; downsides include small/non-smart TVs, occasional AC cooling issues, and some reports of door/lock problems.
Amenities
9
Strong amenities noted (indoor, climatized pool, easy access to mall and facilities). Some operational annoyances mentioned: slow elevators, disorganized valet/parking and recurring safe failures.
Value for Money
8.5
Mixed but favorable: several guests felt the hotel offered good convenience and amenities for the price, though a few expected a higher standard given the brand and noted maintenance issues that affect perceived value.
Food and Beverage
9
Mostly positive: breakfast buffet is often praised and considered a highlight; a few guests were disappointed by some meals (e.g., Sunday buffet) or wanted more variety later in the day.
Overall Experience
10
Overall very positive: many guests recommend the hotel, report comfortable stays and intend to return, citing location, staff friendliness and amenities as key reasons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Modern Hotel with Indoor Pool
Located in the heart of Boca de Rio, Galeria Plaza Veracruz by Brisas offers a contemporary stay just minutes away from the beach. Enjoy the convenience of a free shuttle to the private beach club and stay connected with WiFi access throughout the property.

Luxurious Room Amenities
Each room features a flat-screen TV, elegant wood furnishings, and a well-equipped en suite. Whether you're working at the desk or relaxing in the ergonomic chairs, comfort is guaranteed during your stay.

Dining, Fitness, and More
Indulge in culinary delights at the hotel's two restaurants and unwind at the full-service bar. Stay active at the fitness centre or explore nearby attractions easily with the hotel's prime location next to shopping centers and the World Trade Center.

Book your stay at Galeria Plaza Veracruz By Brisas for a memorable experience in Veracruz.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that there is an extra charge for early check-out.

Also, the lobby area (pergola) will be under renovation until September 15, 2025.

Buffet breakfast costs $220 MXN for children ages 7 to 12 years old"

Important: As of April 1, 2026, all Mexican guests will be required to present their CURP at the time of check-in, in accordance with the applicable legislation.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Location

Guest Reviews

9
Based on 1140 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 10
O
Omar • couple • mx
10
2026-10-31 • via Nuitee
O
Omar • couple • mx
10
Pros:

Buena ubicación. Comida excelente. Buen trato del personal del hotel.,lo recomiendo

2026-10-31 • via Nuitee
A
aura • couple • mx
4
Me dieron Gato por Liebre
Pros:

Todo el personal muuuy amable. Pero con la misma sonrisa y amabilidad prometen solucionar tus reportes y no arreglan nada.

Cons:

Hotel muy básico para lo fantástico que se anuncian y que son parte del grupo Brisas. A mi ingreso a la habitación me sentí llegar a un hotel One. Baño sucio. Caja fuerte que arreglaron un día antes de salir.

2026-10-31 • via Nuitee
M
Maria Rosa • family_with_children • mx
10
Pros:

El trato de re epcion las instalaciones la facilidad de acceso

Cons:

Al llegar los de parking no se encontraban, tuvimos que subir y bajar nuevamente

2026-10-29 • via Nuitee
R
RODRIGO • solo_traveller • mx
5
2026-10-29 • via Nuitee
C
Carlos Héctor • couple • mx
10
Loved it!!!
Pros:

The room is big and comfy, the hotel looks so nice on the inside.

Cons:

The TV, it was not a smart TV

2026-10-26 • via Nuitee
J
JAIRO • solo_traveller • co
9
2026-10-23 • via Nuitee
H
Hernández Sánchez • couple • mx
10
Descanso total
Pros:

La cama, el.confort, la comida, el servicio todo bien

Cons:

Nada todo correcto

2026-10-22 • via Nuitee
J
Jose LUIS • couple • us
9
2026-10-18 • via Nuitee
I
IVAN • solo_traveller • mx
10
Pros:

Amabilidad del personal

Cons:

Nada

2026-10-17 • via Nuitee
I
IVAN • solo_traveller • mx
10
Pros:

Amabilidad del personal

Cons:

Nada

2026-10-17 • via Nuitee
M
Manuel • couple • us
9
Pros:

LOCATION

Cons:

Maybe the AC was a little bit short

2026-10-14 • via Nuitee
V
Valeria Mayet • solo_traveller • mx
10
Pros:

Las instalaciones y un buen personal
Aparte que el hotel se encuentra dentro de plaza américas, uno tiene todo a la mano
Me encanto alojarme en el hotel

Sin duda volveré a reservar

2026-10-12 • via Nuitee
A
Antonio Veracruz • solo_traveller • mx
9
Pros:

El personal del Bar, restaurante y servicio de recamareras.

Cons:

En la recepción hacen todo lo posible por estar de malas y poner de malas a uno.
Hay un viejito malencarado y hosco.

2026-10-11 • via Nuitee
A
Alvaro • solo_traveller • mx
10
Pros:

El bufet de desayuno

Cons:

Lento el elevador

2026-10-11 • via Nuitee
E
Esteban • family_with_children • mx
10
Gracias
Pros:

Todo

2026-10-10 • via Nuitee
F
Flangini • couple • mx
8
Que buen lugar
Pros:

La cama muy cómoda y súper bien ubicado el hotel

Cons:

El clima no enfría muy bien pero está ok

2026-10-09 • via Nuitee
M
Martínez Torres • solo_traveller • mx
10
Fin de semana
Pros:

En esta ocasión me gustó la habitación que tenía la vista para la plaza

Cons:

La televisión pequeña, no hace juego con la habitación.

2026-10-08 • via Nuitee
A
ARTURO • family_with_children • mx
9
Perfecto para una estancia de fin de semana en Veracruz con la familia.
Pros:

Me agrada la ubicación del hotel "Galería Plaza Veracruz". Elegí este hotel porque mi nieta acudió a una competencia en la Arena Veracruz y, después de la competencia, disfrutó la piscina del hotel. Su gran ventaja es que es techada y está climatizada. Son muy pocos los hoteles en el puerto de Veracruz que reúnen esas dos condiciones.

Cons:

La comida del restaurante (desayuno buffet el domingo) me decepcionó un poco. El buffet de desayuno del Hotel Bello es superior, y con un precio mucho mas competitivo.

2026-10-07 • via Nuitee
J
Julio Cesar • solo_traveller • mx
10
Pros:

Habitacion

Cons:

Todo excelente

2026-10-07 • via Nuitee