Four Points by Sheraton Atlanta Airport West

Hotels
•
Four Points by Sheraton
7.9 (730 reviews)
3520 North Desert Drive , Atlanta , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean establishment
Cons:
Poor cleanliness
Room quality issues
Rude front desk

Categories

Cleanliness
7.29
Room could have been cleaner and issues noted regarding dirtiness.
Service
8.76
Mixed reviews; some found staff accommodating while others reported poor service.
Location
9.8
Great location noted in multiple reviews.
Room Quality
7.25
Rooms showed signs of wear and issues reported with amenities.
Amenities
6.78
Missing basic amenities in rooms.
Value for Money
6.24
Overcharged and lack of complimentary services reported.
Food and Beverage
7.29
Breakfast not complimentary; issues with breakfast service.
Overall Experience
9.76
Despite issues, some guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:08

Property Description

Convenient Location and Amenities

Located near Hartsfield Atlanta International Airport and Interstate 85, Four Points by Sheraton Atlanta Airport West offers comfortable accommodations and free airport shuttle service. Guests can enjoy a complimentary weekday newspaper and access to on-site fitness facilities and a seasonal outdoor swimming pool.

Pet-Friendly and Accessible Attractions

This pet-friendly hotel is conveniently situated close to Interstate 285 and provides easy access to popular attractions like Six Flags over Georgia, Atlanta Motor Speedway, and the Mercedes Benz Stadium.

Additional Services

The hotel offers a complimentary airport shuttle service from 5am to 12 midnight, ensuring a hassle-free stay for guests. Book your stay at Four Points by Sheraton Atlanta Airport West for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

7.9
Based on 730 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.8
Room Quality: 7.25
Amenities: 6.78
Value for Money: 6.24
Food and Beverage: 7.29
Overall Experience: 9.76
B
ban • solo_traveller • us
10
2026-05-27 • via Nuitee
E
Erik • solo_traveller • us
10
2026-05-27 • via Nuitee
A
Angelia • solo_traveller • us
8
Pros:

I never get breakfast there. I've stayed there before.

2026-05-26 • via Nuitee
M
Moarella • solo_traveller • cl
7
Pros:

Na

Cons:

Nada de comercio cerca

2026-05-25 • via Nuitee
L
LaQuhan • couple • us
9
Very nice comfortable and relaxing
Pros:

Cleanliness covience and everyone was very nice

Cons:

Nothing

2026-05-20 • via Nuitee
S
Sharon • solo_traveller • us
5
Cons:

I was locked out of my room for approximately 45 minutes. Staff repeatedly gave me a key card, but no one came to investigate why the door would not open. Fortunately, a staff member happened to be walking down the hallway and attempted to assist me. He eventually retrieved a computer device and was able to open my door. He also stated that he would report the issue to the front desk.
I understood the cleaning policy; however, I specifically requested that my room be cleaned. I spoke directly with the supervisor, who agreed to have it cleaned, but the service was never completed. I also informed the front desk clerk of my request.
Upon checkout, I asked the front desk clerk whether my complaints had been documented. He informed me that I would need to speak directly with management regarding that matter.

I am disappointed with the lack of timely assistance and follow-through during my stay. I would appreciate a response from management regarding these concerns.

2026-05-19 • via Nuitee
C
Cermit71 • solo_traveller • ch
7
Pros:

Frühstück war nicht gut aber teuer.

2026-05-15 • via Nuitee
A
Adekemi • solo_traveller • us
5
2026-05-11 • via Nuitee
D
Durden • couple • us
6
The price didn’t match the ecstatic
Pros:

The room was nice and the view over camp creek wasn’t bad

Cons:

The pool was nasty even the area around the pool was not clean

2026-05-03 • via Nuitee
A
Artur • solo_traveller • pl
6
2026-04-28 • via Nuitee
K
Katie • couple • us
10
2026-04-23 • via Nuitee
L
LaShelle • solo_traveller • us
10
Pros:

Friendly atmosphere

Cons:

The parking

2026-04-22 • via Nuitee
S
solos772 • Friends getaway
2
BAD, BAD, BAD
Pros:

H O R R I B L E...
On 04.20.26, I was a guest at the Four Points by Sheraton located at 3520 North Desert Drive
Atlanta, Georgia. I was there for less than 12 hours and had a terrible experience on the property. My car, as well as over 10 others, was broken into. It was a classic "smash & grab" type situation. Yes, I understand situations like this happen, but I have never been faced with the most incompetent staff. No one knew the process or what forms to complete. I don't understand why you have a front desk staff member overnight, and they don't monitor things. RICO was the overnight staff, and he didn't see anything. Maybe he was sleeping or just chilling on duty (it's a long story for another day). One of the vehicles was right in front of the front door - if you know the property, there are handicapped parking spaces right out front. The morning front desk clerk was sweet, but she lacked experience. She was hung out to dry with little help from the manager, who stayed behind closed doors most of the time. The other staff we spoke to said their property gets hit every other day!!! You would think someone in upper management would make the decision to employ security. There are three to four (or more) cameras at the rear of the building, BUT what good are they if no one is viewing them!
They offered little assistance and said there were signs posted advising us to be careful. I am so upset with this location. The rooms were OK, but the situation around parking has got to be addressed.
If you stay, DO NOT park onsite or use the shuttle.

2026-04-21 • via Tripadvisor
C
Carson • couple • us
10
Relaxing and was will needed
Pros:

Everything top to bottom

Cons:

Nothing

2026-04-21 • via Nuitee
J
Joann • couple • us
1
2026-04-21 • via Nuitee
K
Khadim • couple • us
10
2026-04-20 • via Nuitee
K
Krisston • solo_traveller • us
10
My stay was amazing & very peaceful!
Pros:

I enjoyed & liked everything about my stay & location of this property.

Cons:

N/A

2026-04-17 • via Nuitee
M
Michael • solo_traveller • us
9
I was very pleased with the staff and the facilities being used to having to complain about things.
Pros:

This far more of a valuable as I made a reservation near to the venue I was attending a nearby conference. So some of the amenities were not needed

Cons:

I was set back by the paid parking, but I was satisfied with it because I didn't have to worry about the safety of my car. I thought for a moment why I had to pay for parking but things have changed in the years since I have had to travel and never encounter this.

2026-04-09 • via Nuitee
P
pearson • extended_group • us
7
2026-03-31 • via Nuitee
M
Mikalah • family_with_children • us
5
2026-03-31 • via Nuitee