Hotel Zara

Hotels
•
Independent
6.8 (138 reviews)
Via Firenze 81, Naples, NA, 80142 , Naples , IT
+39 081 287125

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Facilities

Proposal/romance packages available
Express check-out
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.13
Multiple reviews indicated issues with cleanliness and hygiene, specifically mentioning a dirty staircase and unsatisfactory bathroom conditions.
Service
8.1
Most reviews praised the staff for being friendly and accommodating, although one review mentioned a disrespectful receptionist.
Location
7.14
Comments noted the convenience of location near the train station, though some mentioned harassment from street vendors.
Room Quality
5.59
Reviews highlighted poor room conditions, such as shared bathrooms and noise disturbances from the reception area.
Amenities
6.62
Amenities were mentioned as limited and not well-maintained, particularly the shared shower.
Value for Money
7.58
Given the price point, some reviewers felt it offered a reasonable experience despite the drawbacks.
Food and Beverage
7.13
Some reviews mentioned access to nearby bakeries and cafes, though specifics on hotel food were lacking.
Overall Experience
6.1
Guests expressed mixed feelings due to cleanliness and noise issues, but ratings reflect a willingness to return at a decent price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:43

Property Description

Experience the charm of Naples at Hotel Zara, where comfort meets convenience in the heart of the city.

Modern Accommodations
Our 14 elegantly appointed guestrooms feature LCD televisions, complimentary wireless internet access, safes, and a dedicated workspace. Daily housekeeping ensures a refreshing stay every time you return.

Delightful Dining Options
Savor delicious meals at our in-house restaurant or grab a quick snack at the coffee shop/cafe. Prefer dining in? Enjoy room service that lets you unwind without leaving your cozy space.

Excellent Location
Centrally located, Hotel Zara places you just minutes away from iconic landmarks like Piazza Giuseppe Garibaldi and Naples Cathedral. With express check-in/check-out and a 24-hour front desk, your convenience is our priority.

Don't miss out on the perfect getaway—book your stay at Hotel Zara now!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

6.8
Based on 138 reviews
Cleanliness: 6.13
Service: 8.1
Location: 7.14
Room Quality: 5.59
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.1
D
Dima • extended_group • us
9
It's basic but if you need a base near the center that is affordable it's clean and comfy
Pros:

It's a basic hotel near the train station, lower cost but all you need is there

Cons:

No fridge in the room

2026-07-25 • via Nuitee
A
Alfredo • solo_traveller • it
7
2026-07-24 • via Nuitee
P
Pali • solo_traveller • sk
6
Pretty okay for short night stays close to the station
Pros:

The hotel is located a few minutes from the Garibaldi station, but also in a walking distance from the old town. There is a porter service 24/7, nice interactions. The street below the windows is quite alive even in the night, but closing the balcony door + plastic shading did the trick. The AC worked well. The water in the sink was drinkable. I was allowed to store a few groceries in the fridge, which I appreciated. For just sleeping over one night it was alright, but a bit pricy for the very basic comfort.

Cons:

The hotel and rooms are really shabby and really vintage (furniture, bed, sink, mirror, balcony shading). It's actually a floor in the old apartment block. The rooms are tiny, moving around with heavy luggage was a bit cumbersome. There was no way to sleep with the open window, due to the noise ambience of the area, only with AC and earplugs. Finding enough electricity plugs was a bit tricky, I had to use the one close to the sink, with difficulty to place the phone somewhere. The surrounding area was filled with litter and weird individuals and groups (especially in the night) - which for me was more-or-less fine, for some it may feel unsafe. Vicinity of the station - as everywhere. Hotel could work a bit on the marking, finding it (the right entrance) took me some time.

2026-07-23 • via Nuitee
J
Janis • solo_traveller • ch
9
2026-07-22 • via Nuitee
M
Miajeaeropa • couple • it
8
2026-07-20 • via Nuitee
T
Thais • extended_group • pt
8
Experiência de uma vez na vida, sem vontade de voltar
Pros:

A localização é ótima, bem centralizado e próximo da estação trem e ônibus principal da cidade, o que facilitou a locomoção, o porto fica cerca de 25 minutos caminhando ideal para ir a Ischia ou Capri de barco, fizamos tudo a pé

Cons:

os prédios que parecem que vão desabar a qualquer momento, e parece que não existe leis de trânsito na cidade.

2026-07-19 • via Nuitee
M
Michele Antonio • solo_traveller • it
10
Ottima posizione ed accoglienza eccellente.
Pros:

Semplicità e comodità per centralità. Accoglienza e disponibilità sempre del personale struttura.

Cons:

Nulla di particolare

2026-07-18 • via Nuitee
P
Paula • solo_traveller • es
9
2026-07-17 • via Nuitee
N
Nicolas • solo_traveller • cl
7
Bueno solo para hacer escala en Napoles
Pros:

Ubicación cerca de la estación, muy funcional si solo vas de paso por Nápoles

Cons:

El barrio se siente inseguro, con mal olor en las calles, lleno de basura por todos lados

2026-07-17 • via Nuitee
U
Unai • couple • es
5
Pros:

El wifi iba bien.
Como era una zona tensionada la puerta principal la abrías con llave pero para acceder a las habitaciones te tenian que abrir

Cons:

Pedimos una habitación con 2 camas y se llevaron una sin preguntar si quiera si la necesitábamos; sin permiso. El ascensor aparte de ser muy antiguo, no paraba en nuestro piso.
Zona tensionada, presenciamos un robo a escasos metros de la estancia

2026-07-15 • via Nuitee
I
Ionut • solo_traveller • ro
6
2026-07-11 • via Nuitee
R
Raul • solo_traveller • es
7
2026-07-09 • via Nuitee
R
Roberto • solo_traveller • it
8
Pros:

Posizione
Cordialità
Prezzo

2026-07-09 • via Nuitee
G
gabriel • extended_group • it
10
Pros:

Accoglienza e disponibilità

2026-07-09 • via Nuitee
S
Sławomir • solo_traveller • pl
7
2026-07-08 • via Nuitee
M
Mora • extended_group • it
7
2026-07-07 • via Nuitee
L
Lilien • couple • hu
8
2026-07-06 • via Nuitee
D
Dianne • couple • au
7
Pros:

Close to main transport hubs

Cons:

Not in the best area

2026-07-05 • via Nuitee
M
Marianna • couple • gr
7
2026-07-03 • via Nuitee
B
Bovd • solo_traveller • it
10
Pros:

L'accoglienza e la disponibilità del custode per le indicazioni dei mezzi e delle strade per visitare Napoli

2026-07-02 • via Nuitee