Fairfield Inn & Suites by Marriott Richmond Innsbrook

Hotels
•
Fairfield Inn
8.5 (638 reviews)
9937 Mayland Drive , Richmond , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues with the carpet
Noise from upstairs and common areas

Categories

Cleanliness
7.71
Carpet was dirty with red stains, indicating cleanliness issues.
Service
9.18
Staff were amazing, friendly, and very helpful during the stay.
Location
9.22
Great location, ideal for travelers and easily accessible.
Room Quality
8.17
Rooms were clean but some felt small for the price.
Amenities
8.2
Good amenities available, but pool layout was awkward.
Value for Money
8.66
Generally good value considering location and service.
Food and Beverage
8.21
Breakfast was great, though some found it sparse.
Overall Experience
8.68
Overall a very pleasant stay with plenty of positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:02

Property Description

Convenient Location and Nearby Attractions
Situated just off Highway 64, the Fairfield Inn & Suites by Marriott Richmond Innsbrook Short Pump/I-64 provides easy access to popular attractions such as Busch Gardens Williamsburg, Kings Dominion, and Colonial Downs. Guests can also explore the Richmond Junior Golf Tour and the University of Richmond located close by.

Complimentary Amenities
Enjoy a stress-free stay with complimentary offerings including free on-site parking, cable TV with HBO, breakfast, and wireless internet. Take a refreshing dip in the indoor pool or keep up with your fitness routine at the on-site fitness center.

Modern Comfort and Convenience
Experience a blend of modern comfort and convenience at our hotel, where every guest is treated to a relaxing and enjoyable stay. Book now to make the Fairfield Inn & Suites by Marriott Richmond Innsbrook Short Pump/I-64 your home away from home.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
When traveling with pets, please note that an extra charge of 75.00 USD per pet, per up to 4 nights, 125.00 USD per pet, per 5 nights or more applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 638 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
J
Jasperling • Solo travel • Blacksburg, Virginia
10
Very nice hotel. Great location. Right near the highway
Pros:

Room was clean. Nice hotel. Very good breakfast. I especially liked having fruit, unsweetened yogurt, plain oatmeal and unsweetened cereal to choose from.

2026-05-29 • via Tripadvisor
C
Carla • couple • us
7
Pros:

Location

Cons:

Wifi wasn’t working 1 of 2 nights.

2026-05-28 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-05-28 • via Nuitee
Y
Y7480PWbriana • Business
10
Wonderful hospitality
Pros:

This was my second day at this hotel, and I have to say both days are incredible. Staff was wonderful and in the world where hospitality seems to be missing they provide it.

2026-05-25 • via Tripadvisor
P
Pamela • solo_traveller • us
8
2026-05-25 • via Nuitee
N
nancymL980OA • Business
10
Comfy
Pros:

Very helpful and friendly staff. Clean and comfortable.

2026-05-16 • via Tripadvisor
C
Carroll • couple • us
8
2026-05-15 • via Nuitee
S
STEVE • couple • us
9
Pros:

The array of breakfast offerings were extensive and the lady managing the breakfast was accommodating and caring that the hotel guests were satisfied with the offerings.

Cons:

The hotel could have provided a list of nearby restaurants.

2026-05-14 • via Nuitee
D
Demetrice • family_with_children • us
10
Nice quiet and comfortable
Pros:

Clean smell

Cons:

Nothing

2026-05-13 • via Nuitee
E
Emanuele • couple • us
9
2026-05-12 • via Nuitee
D
Dawn Osteen • solo_traveller • us
10
Wonderful just need an update.
Pros:

Wonderful location and customer service. The room could be updated but other than that all was great.

2026-05-09 • via Nuitee
B
Brian • couple • us
9
2026-05-04 • via Nuitee
A
Ashley • family_with_children • us
10
Great stay at a clean and comfortable hotel with very nice staff.
Pros:

Very clean and very nice staff.

2026-05-01 • via Nuitee
W
Wolf • extended_group • us
10
2026-04-30 • via Nuitee
P
Pamela • extended_group • us
10
2026-04-29 • via Nuitee
A
AshC-WV • Family • Mullens, West Virginia
10
Great hotel!
Pros:

Very friendly front staff and cleaning staff. Comfortable beds and very clean rooms.

2026-04-26 • via Tripadvisor
S
Szonja • couple • us
9
Great place
Pros:

This hotel was great, free parking place, good location if you need something near the highway, but also that is private and not noisy. We got a room with a king bed and it was very comfy, we were on an east coast car trip and we slept the best in this hotel. It was a good value comparing to others we had on the same trip and those quality were questionable. The staff is super helpful. There are pertol station, grocery store and dining places in walking distance.

Cons:

The breakfast was surprisingly poor. Same for the wifi. I usually miss the water boiler/heater from hotel rooms in the US.

2026-04-25 • via Nuitee
K
Karen • extended_group • us
10
Pros:

Erica was on the desk when we got to the hotel. She is awesome!! Great customer service and an asset to the hotel. Erica is a 10 out of 10!!!!

2026-04-24 • via Nuitee
S
S6304KZericas • Family
10
Clean, front desk friendly, good location.
Pros:

Erica at the front desk was amazing!

2026-04-22 • via Tripadvisor
A
Alice • extended_group • us
7
2026-04-22 • via Nuitee