Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Stunning views
Comfortable bed
Helpful staff
Newly refurbished rooms
Cons:
Noise from neighboring rooms
Construction work
Poor communication at check-in
Unpleasant smells

Categories

Cleanliness
7.05
Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.
Service
8.05
General sentiment was positive, with some exceptions related to responsiveness and check-in issues.
Location
9.05
Many guests praised the location for its stunning views and convenience to local attractions.
Room Quality
8.05
Most guests enjoyed the room quality, although some faced issues with room configurations and noise.
Amenities
7.55
Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.
Value for Money
7.55
Guests felt the price was high given the construction inconveniences and mixed experiences.
Food and Beverage
7.05
Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.
Overall Experience
8.05
Overall, guests enjoyed their stay despite various issues, with many indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Stunning Lake Views and Mountain Ranges

Located on the shores of Lake Wakatipu, Oaks Queenstown Shores Resort offers breathtaking views of the lake and surrounding mountains. The apartment-style accommodation features underfloor heating, flat-screen TVs, and some units even come with a cozy fireplace.

Convenient Amenities

Enjoy daily mini room servicing, complimentary WiFi, and a 24-hour reception for all your needs. Whether you're relaxing in your room or exploring Queenstown, the resort ensures a comfortable and hassle-free stay.

Prime Location

Just a short drive from Queenstown's vibrant town center, guests have easy access to a variety of shops, restaurants, and bars. Additionally, being close to Queenstown Airport and major highways makes traveling to and from the resort a breeze.

Ready to experience luxury and convenience at Oaks Queenstown Shores Resort? Book your stay now!

Important information:

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.8
Based on 2391 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 8.05
J
Jin • extended_group • nz
1
2 brm penthouse and not going back
Pros:

view

Cons:

Extremely disappointing and not worth the money.Paid full price but were never warned about the loud drilling right by our room, a car park resembling a construction site, sewage smells and lake was closed .
​After repeatedly chasing reception for a room change, our second room was just as bad: broken lights, a rubbish bin smelling of rotten fish, stained furniture, an unstable chair, and dirty pillowcases. Housekeeping was abysmal, leaving food scraps in the sink, an uncleaned toilet, and no fresh toilet paper.
​The most frustrating incident involved my daughter’s expensive black jacket, accidentally left in our first room. Reception repeatedly insisted the cleaner hadn't found it, it wasn't logged, and the room had already been turned over. When I went to the desk and was told i can check the room myself only ten steps away from the desk, went in together he said nothing here and the jacket was sitting in plain sight right by the door alongside other "found" items. This highly suspicious handling completely ruined our trust.
​Additionally, the breakfast buffet is poor value ($32–$40)—you can find much better food in town. The final straw was at checkout when the receptionist applied a surcharge without asking, falsely claiming my local BNZ business debit card was a "foreign credit card." I then realized they had sneaked this exact same hidden fee onto my check-in bill as well.
​Guests pay for relaxation, not constant noise, dirty rooms, and dishonest service. Management urgently needs to review their housekeeping and lost-property procedures. I would absolutely think twice before staying here again.

2026-10-14 • via Nuitee
N
Nickhil • couple • nz
10
Best place I’ve stayed in Queenstown, will definitely be coming back
Pros:

The view!, and room layout

Cons:

Not many items for cooking, such as oil, salt, pepper, baking paper etc

2026-10-14 • via Nuitee
L
Linda • couple • au
10
2026-10-14 • via Nuitee
J
Jessica • family_with_children • au
7
2026-10-13 • via Nuitee
Y
YENTING • solo_traveller • tw
10
2026-10-13 • via Nuitee
L
Louise • solo_traveller • au
5
Lovely spot but stafff oveerall need alot of training
Pros:

The view & location was excellent!

Cons:

There is a big lack of training for the staff. I worked from my room alot of the time & when I ordered room service on every occasion there was no cutlery provided with my meal. When my room was served there glasses were never replaced, no the toilet paper or towels. The floor was not vacuumed & it seemed there was no training or direction. The reception staffs service was also very average where you stand in front of them for several minutes before you got acknowledged.

2026-10-11 • via Nuitee
A
Amit • solo_traveller • au
10
2026-10-10 • via Nuitee
R
Reenum • couple • fj
10
A lovely stay with beautiful views and comfortable accommodation, but the $25 daily parking fee was disappointing.
Pros:

I loved the beautiful lake and mountain views, the comfortable and spacious room, and the peaceful atmosphere. The location was great, and the property was a lovely place to relax and enjoy our stay in Queenstown.

Cons:

I didn’t like the additional $25 per day parking charge, as it added quite a bit to the overall cost of the stay. Parking should ideally be included or offered at a more reasonable rate for hotel guests.

2026-10-10 • via Nuitee
L
Logan • couple • nz
7
Great spot if you have a car
Pros:

It is a beautiful property with great services

Cons:

I paid for an lake front property but got a room one back from the lake so I had to look over a car park and lots of construction that was happening including concrete grinding etc

2026-10-09 • via Nuitee
A
Adhikari • family_with_children • au
10
2026-10-09 • via Nuitee
R
Rachel • family_with_children • au
10
10/10 no notes
Pros:

Everything was amazing

Cons:

Nothing

2026-10-08 • via Nuitee
فهد • couple • sa
9
2026-10-07 • via Nuitee
Z
Zicheng • family_with_children • cn
10
2026-10-07 • via Nuitee
B
Blue • couple • us
6
Pros:

Good location.

Cons:

Property was under construction when we visited. Very limited parking.

2026-09-19 • via Nuitee
N
Nicole • extended_group • nz
8
2026-09-18 • via Nuitee
D
Derek • solo_traveller • nz
9
Friendly staff, clean room
Pros:

Very polite and friendly staff

Cons:

Bit of a rabbit warren to get to my room but ok once I got the hang of the layout.

2026-09-16 • via Nuitee
S
Shannon • solo_traveller • au
10
2026-09-15 • via Nuitee
M
Maria Judith • couple • au
9
2026-09-15 • via Nuitee
S
Sarah Anne • family_with_children • nz
10
Pros:

view from room was exceptional!

Cons:

it was all good

2026-09-14 • via Nuitee
M
Madison • couple • nz
4
2026-09-14 • via Nuitee