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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Safety deposit box
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Bar
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Fax/photocopying
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Horse riding
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Private parking
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Accessible parking
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Wheelchair accessible
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Snack bar
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Luxurious Rooms with Modern Amenities
Hotel Cruise, just 2 km from Como Centro exit, offers elegant rooms with free broadband internet and satellite TV. Each air-conditioned room features parquet floors, a flat-screen TV, and a private bathroom with a hairdryer. Some rooms even boast a hydromassage bath and a walk-in closet.
Convenient Location for Exploring
Situated near Grandate-Breccia Train Station, guests have easy access to Como, Saronno, and Milan. Lake Como is a short 15 minutes' drive away, perfect for a day trip. Additionally, free parking is available for guests, making it hassle-free to explore the surrounding areas.
Relaxation and Comfort
Unwind after a day of sightseeing with the hotel's hydromassage bath facilities. The comfortable rooms and convenient amenities make Hotel Cruise the ideal choice for a relaxing stay near Lake Como.
Book your stay at Hotel Cruise now for a luxurious and convenient experience!
Small pets are permitted in the hotel, although they are not allowed in the restaurant, in the gym and in the breakfast room.
When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
I have never experienced such poor customer service and such disrespectful treatment at a hotel.
I made my reservation through Booking.com under the clear understanding that payment would be made at the hotel upon arrival. However, the hotel charged my credit card before my arrival, even though this was not the agreed payment arrangement. The transaction was not approved, and instead of contacting me to resolve the issue, the hotel simply cancelled my reservation without any proper notice or explanation.
I arrived at the hotel expecting to enjoy a four-night holiday, only to be told at the reception that my reservation had been cancelled. I was left with the impression that I was simply expected to walk out of the hotel and find another place to stay on my own.
I asked to speak with a manager. Unfortunately, the manager's first response was to raise her voice and speak to me in an extremely disrespectful and hostile manner. I am Italian-speaking, and I have travelled and stayed in many hotels. I have never experienced such an unacceptable attitude from hotel reception and customer-service staff.
The entire experience was characterized by disrespect, indifference, poor communication, and a complete lack of basic customer service.
I was also given a room that I had not requested. I explained that I was not satisfied with the room and asked whether it was possible to change it. I was told that I would have to pay an additional fee to change rooms.
What was supposed to be a four-night holiday turned into an extremely unpleasant and stressful experience. Instead of enjoying my vacation, I spent the entire stay waiting for it to be over.
I also filed a complaint with Booking.com, but unfortunately, I did not feel that my complaint was taken seriously or that the situation was properly addressed.
This experience raises serious concerns about the hotel's customer-service standards and the way reservations and payments are handled.
I have never experienced such poor customer service and such disrespectful treatment at a hotel.
I made my reservation through Booking.com under the clear understanding that payment would be made at the hotel upon arrival. However, the hotel charged my credit card before my arrival, even though this was not the agreed payment arrangement. The transaction was not approved, and instead of contacting me to resolve the issue, the hotel simply cancelled my reservation without any proper notice or explanation.
I arrived at the hotel expecting to enjoy a four-night holiday, only to be told at the reception that my reservation had been cancelled. I was left with the impression that I was simply expected to walk out of the hotel and find another place to stay on my own.
I asked to speak with a manager. Unfortunately, the manager's first response was to raise her voice and speak to me in an extremely disrespectful and hostile manner. I am Italian-speaking, and I have travelled and stayed in many hotels. I have never experienced such an unacceptable attitude from hotel reception and customer-service staff.
The entire experience was characterized by disrespect, indifference, poor communication, and a complete lack of basic customer service.
I was also given a room that I had not requested. I explained that I was not satisfied with the room and asked whether it was possible to change it. I was told that I would have to pay an additional fee to change rooms.
What was supposed to be a four-night holiday turned into an extremely unpleasant and stressful experience. Instead of enjoying my vacation, I spent the entire stay waiting for it to be over.
I also filed a complaint with Booking.com, but unfortunately, I did not feel that my complaint was taken seriously or that the situation was properly addressed.
This experience raises serious concerns about the hotel's customer-service standards and the way reservations and payments are handled.
Behulpzaam personeel
Super an der Autobahn gelegen, Frühstück für den Preis absolut in Ordnung und das Personal war sehr sehr freundlich.
Parkovisko
Lokalita na akciu Mandelo dell lario výročie 105rokov
Poháre na izbe papier
Poháre v kuchyni papier
V kuchyni nie sú vešiaky na osušky a uteráky
Perfekte Lage ausserhalb ZTL Zone. Einmalig tolle Einstellmöglichkeiten für das Auto unmittelbar beim Zimmer mit direktem Liftzugang. Komfortabler gehts nicht.
Der Breakfast Room ist eher ungemütlich, laut und wenig einladend wobei das Buffet an sich ganz okay ist.
El acceso desde el garaje, aunque el ascensor no era muy cómodo
El mantenimiento,la ducha se salía el agua y a la llegada tuvimos problemas con la habitación y tuvimos que insistir en el cambio.
Le confort de l'hôtel et le personnel prévenant. Propreté des chambres
Gut zu erreichen, jedoch versteckte Lage
Posizione comoda per visitare le varie città
Zimmer ruhig, komfortabel
Frühstück qualitativ schlecht und extrem voll. Kaffe ungenießbar
Grand Parking gratuit disponible tant à l'avant qu'à l'arrière de l'hôtel et dans son enceinte, proche de l'autoroute sans les inconvénients de bruits = idéal comme hôtel d'étape.
Passt immer rundum alles gut
Zimmerzugang von ohne Lift
Unkompliziert, Parkmöglichkeiten, abends einen Drink auf der Terrasse, gutes Frühstück
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