Globales Acuario

Hotels
•
Hoteles Globales
6.8 (1994 reviews)
Parque de las Flores, 35 , Puerto de la Cruz , ES

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great views
Cons:
Poor food quality
Old rooms and facilities

Categories

Cleanliness
5.76
Some guests reported unpleasant odors and cleanliness issues.
Service
8.73
Overall positive sentiments regarding the staff's friendliness and service.
Location
7.77
Good location with nice views, but not very close to the beach or city center.
Room Quality
6.22
Issues mentioned regarding the age of the rooms and some maintenance needed.
Amenities
6.75
Certain amenities like the pool and Wi-Fi need improvement.
Value for Money
7.21
Perceived as average; some believe the price is too high for the quality.
Food and Beverage
5.26
Multiple complaints about the food quality.
Overall Experience
6.73
Guests have mixed feelings; sufficient for short stays, but improvements necessary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:36

Property Description

Stunning Views and Convenient Location

The Acuario hotel in San Antonio offers stunning views of Mount Teide and Puerto de la Cruz, making it a perfect retreat for couples and young holiday-makers. Situated just 1.5 km from a sandy beach and the resort centre, and 2 km from the famous Lago Martiánez, this hotel provides a convenient base for exploring the area.

Relax by the Pool and Enjoy International Cuisine

Guests can relax by the outdoor swimming pool, soak up the sun, and enjoy light snacks and drinks at the pool bar. The hotel's restaurant serves up delicious international cuisine for more substantial meals.

Convenient Amenities and Services

With a bus service to the resort centre, guests have easy access to explore the area. The Acuario hotel offers simple yet friendly accommodation with excellent service, ensuring a memorable stay for all visitors.

Book your stay at Acuario hotel now for a perfect getaway!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Only the main building has an elevator.

Reservations with half board will not have the drinks included for dinnerGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

6.8
Based on 1994 reviews
Cleanliness: 5.76
Service: 8.73
Location: 7.77
Room Quality: 6.22
Amenities: 6.75
Value for Money: 7.21
Food and Beverage: 5.26
Overall Experience: 6.73
M
M Del Rocio • solo_traveller • es
8
Pros:

La piscina pero cierra muy temprano

Cons:

Que falta una nevera aire a condicionado y un poco de humedad en las ventanas y puertas

2026-09-19 • via Nuitee
C
Carla • couple • pt
10
Inesquecivel ?
Pros:

Equipa do hotel incrivel, fantástica, eficazes, simpáticos , prestáveis. Bom atendimento , bom serviço.

Cons:

Mais ventoinhas principalmento no quarto. Tenerife é muito quente. Mas o hotel tem várias ventilações também não fiquei no melhor dos quartos. Não foi não gostar apenas no dia mais quente foi mais ou menos bom.

2026-09-18 • via Nuitee
M
Modesta • solo_traveller • es
8
2026-09-15 • via Nuitee
S
Sanchez Sanz • solo_traveller • es
10
2026-09-15 • via Nuitee
P
Pau • couple • es
6
2026-09-15 • via Nuitee
S
Saúl • solo_traveller • es
7
2026-09-15 • via Nuitee
M
Moisés • couple • es
4
Cons:

Lo que no me gustó que fuimos con mi niña y no tenía encima el libro familis no me dejaron entra , le dije si su cartilla del médico le convalidaba me dijiero que no. , encima se cobraron la noche y no nos quedamos

2026-09-14 • via Nuitee
S
SATURNINA • solo_traveller • es
8
2026-09-14 • via Nuitee
J
Jesus • solo_traveller • es
4
Pros:

la hubizacion aunque era un problemas ocnseguir estacionamientos

Cons:

el personal de la recepcion en la noche de muy mala educacion y poco colaborara pedi un vaso con hielo y me hobligaron a conmprar un refresco en dos euros una botella pequena de pepsi para darme el bendito vaso con hielo no mejodas y le pedi una factura ya molesto y de mala gana me la hizo la verdfad no me gusto nada primera ves que en un hotel me hobligan a coprar un vaso con hielo y como no queda nada cerca abierto a esa hora tube que caer en eso

2026-09-14 • via Nuitee
S
SATURNINA • solo_traveller • es
8
2026-09-14 • via Nuitee
L
Laura • solo_traveller • hr
2
Pros:

There isn’t really much to say about what we liked. The beds are comfortable, although there isn’t a double bed, just two small beds pushed together. The balcony is okay as well.

Cons:

Where should I even start? The hotel has two stars, so don’t expect too much, but cleanliness should at least be a top priority. Just because the hotel has two stars doesn’t mean the staff should behave accordingly.

The only polite and friendly member of staff was the younger receptionist with brown hair.

There is no coffee machine or coffee available in the hotel. One day, we asked a woman at the reception if she could make us a coffee (since they apparently can make coffee there), but she didn’t know how to use the coffee machine.

The bald receptionist is constantly annoyed and unfriendly. One night, we asked him to call us a taxi, but he told us that he couldn’t call one at that hour, so in the end we had to struggle to arrange one ourselves. When we were going to the airport and asked him to call us a taxi at 6 a.m., he first hesitated and then called one while grumbling in Spanish, which we couldn’t understand.

There is also an older gentleman working at the hotel. When I asked him for some kind of container in which I could wash my clothes, he brought me a dirty bucket that was used for cleaning the floor and told me that they would need it back the next morning. When we asked him for some ice, he told us that he could only give each person one ice cube.

And the cleaning staff... They come in, change the towels and simply straighten up the bed. They did not clean the floor even once during the eight days we stayed there.

There is constantly extremely hot water running in the bathroom. It is very rare to get cold water, and it is almost impossible to adjust it to a comfortable temperature.

Google Maps shows one entrance to the hotel, but when you get there, the door is locked and they don’t always want to open it. You then have to walk all the way around through three streets just to reach the main entrance.

2026-09-14 • via Nuitee
L
Laura • family_with_children • es
5
Pros:

Las camas son muy cómodas.

Cons:

la reserva la hicimos con media pensión y la cena no fue lo esperado, muy poca calidad y no están incluidas las bebidas, solo el agua. El desayuno si estaba muy bueno y variado.

2026-09-14 • via Nuitee
Álvaro • solo_traveller • es
9
Pros:

La comodidad y la zona donde se encontraba, bien comunicada y fácil de ubicar.

Cons:

Nada, todo bien.

2026-09-14 • via Nuitee
J
juan andres • family_with_children • es
6
Cons:

NECESITA UNA RESTAURACION DE LAS HABITACIONES Y PUERTA Y NO TIENE AIRE ACONDICIONADO Y NO AY DONDE APARCAR

2026-09-14 • via Nuitee
P
Patri • family_with_children • es
5
aceptable para ir a dormir, y pasar el día fuera
Pros:

La situación del hotel zona muy tranquila residencial, la piscina muy limpia y tranquila. Hamacas cómodas, camas de las habitaciones muy cómodas también.

Cons:

Habitaciones con falta de ventilación, baños muy antiguos falta reformarlos. Hacer un poco más de hincapié en la limpieza de las habitaciones, sobre todo baño.

2026-09-13 • via Nuitee
I
Irene • couple • es
10
2026-09-13 • via Nuitee
V
Vilem • couple • cz
10
2026-09-12 • via Nuitee
J
José Juan • solo_traveller • es
6
2026-09-12 • via Nuitee
P
Pilar • solo_traveller • es
6
Pros:

La zona muy tranquila

Cons:

El plato de ducha se salía el agua

2026-09-12 • via Nuitee
R
Rositaaa • solo_traveller • es
10
2026-09-11 • via Nuitee