Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great facilities
Delicious breakfast
Cons:
Room smaller than expected
Inconvenient location to town

Categories

Cleanliness
8.31
The hotel is well maintained and tidy.
Service
9.28
Staff were very helpful and friendly.
Location
8.32
Not within easy walking distance to the lake or town.
Room Quality
7.77
Rooms varied in size; some were smaller than depicted.
Amenities
8.8
Very good facilities including a beautiful pool.
Value for Money
8.26
Some aspects felt overpriced compared to what was expected.
Food and Beverage
9.31
Breakfast was delicious with a variety of options.
Overall Experience
8.78
A very enjoyable stay overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:10

Property Description

Stunning Views and Luxurious Amenities

Dining Experience by Chef Gareth Stewart
Indulge in a culinary journey at Bistro Lago Restaurant with a menu curated by renowned chef Gareth Stewart.

Relaxation and Recreation
Unwind in the outdoor thermally heated pool or hot tub, or challenge your companions to a game of tennis on our courts.

Comfortable Accommodation with Scenic Balconies
Wake up to breathtaking views of Lake Taupo or the hotel pool and Thermal Springs from your private balcony. Each room is equipped with modern amenities including an LCD TV.

Experience luxury and relaxation at Hilton Lake Taupo - book your stay now!

Important information:

The hotel’s restaurant, Bistro Lago, may be closed for special events. For restaurant opening times or to book a table, please contact the property using the contact details found on the booking confirmation or Bistro Lago directly.

Kindly note that early check-in is subject to availability on the day of arrival and late check-out is subject to availability on the day of departure. Additional charges may apply. Please contact the property in advance to request for early check-in or late check-out via the contact details found on the booking confirmation.

Complimentary outdoor parking is available within hotel grounds. Underground parking (maximum height 6.9 ft) incurs additional fee and is subject to availability.

Our reception is available 24/7.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUO

Location

Guest Reviews

8.6
Based on 2485 reviews
Cleanliness: 8.31
Service: 9.28
Location: 8.32
Room Quality: 7.77
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 8.78
I
Ivor • solo_traveller • nz
10
Pros:

Comfort of the rooms

Cons:

The children not being under control by parents and staff unable to do anything about it. No security in the hotel. People with glass beer bottles in the swimming pool.

2026-09-19 • via Nuitee
T
Taita85 • solo_traveller • nz
10
My favourite hotel in NZ
Pros:

We stayed in the King room Lake view-Room was great and the bed was amazing.

All staff were amazing and very accommodating with our request.

The buffet breakfast had a great variety and we enjoyed all meals.

2026-09-19 • via Nuitee
S
Sally • couple • nz
8
It was a lovely room,just wish we could have had time to sit on patio and look at the view
Pros:

room service good.nice meal.
heating not the best,seemed to blow out more cold than hot air,heating in bathroom not working the option of an extra blanket would have been a bonus(as you may guess I'm a cold soul! Just glad I had my hottie)
Bed and pillows lovely

2026-09-18 • via Nuitee
P
Paul • solo_traveller • nz
8
2026-09-17 • via Nuitee
J
Jeongwoon • couple • nz
9
I’ll be coming back
Pros:

Most of all excellent and love heated pool.

Cons:

During our stay, we requested housekeeping service. Although they changed the towels and bed linen, the floor was not cleaned or vacuumed at all.

2026-09-17 • via Nuitee
A
Aaron • solo_traveller • nz
10
Amazing steak, great facilities. Thanks to all staff
Pros:

Great pool spa and restaurant.
Staff are really friendly and happy to help!

2026-09-17 • via Nuitee
S
Steve • couple • nz
9
2026-09-16 • via Nuitee
A
angela • solo_traveller • nz
4
Relaxing and great weather
Pros:

Pool and spa
Buffet breakfast

Cons:

Room wasn’t cleaned by the time we got back each afternoon

2026-09-16 • via Nuitee
R
Rose • couple • nz
9
Helpful staff and good facilities. Great breakfast and good coffee
Pros:

Clean , good size room and quiet

Cons:

Quite a lot of noise from the bathroom from above.
Lower carpark a long distance to hotel and could be a problem in wet weather.

2026-09-15 • via Nuitee
K
Kerry • couple • nz
10
My daughter and myself had a lovely short stay whilst attending a gymnastics competition thank you so much for the kindn
Pros:

I love the gardens in the pool area. The place is very visually beautiful and relaxing as soon as you check in. The three bedroom apartment was fantastic. Just I got home away from home. I felt so relaxed and at ease in all the extra space made the trip that much more enjoyable

Cons:

There was nothing that I didn’t like

2026-09-15 • via Nuitee
R
Rebecca • family_with_children • nz
6
2026-09-12 • via Nuitee
T
Thomas • couple • at
10
2026-09-12 • via Nuitee
L
Lindsay • couple • nz
8
2026-09-12 • via Nuitee
K
Kerry • couple • nz
10
Pros:

I love the location style of property. It’s modern clean has all the amenities that you need.

Cons:

Nothing bad to say

2026-09-11 • via Nuitee
L
Lennon • couple • nz
9
Blissful
Pros:

Everything you'd expect from a hotel of this stature. Generous room size, elegantly decorated, generous bathroom size, loved the hisnhers sinks, staff were friendly & nothing was too much trouble, breakfast was full of variety & delicious, loved the heated outdoor pool an excellent temperature.

2026-09-11 • via Nuitee
J
John Wright • solo_traveller • au
3
Avoid at all costs
Pros:

Honestly I did not like anything about this hotel -

Cons:

The room was small / noisey and really innapropriate for business related travel with nowehere to set up a laptop - desk / chair etc. The bathroom was tiny and restuarant service awful. Then the food that was served was cold - so I canno recommend this hotel.

2026-09-10 • via Nuitee
M
Margaret • couple • nz
9
Awesome, very enjoyable stay. Great service and friendly staff
Pros:

Great variety of food, service was always with a friendly smile

Cons:

Just a little attention to detail…we had no shower was or moisturising lotion .. they just needed to check containers topped up

2026-09-10 • via Nuitee
S
shaun • family_with_children • au
10
Pros:

Everything was great

Cons:

That I only stayed one night.

2026-09-08 • via Nuitee
A
Aude • solo_traveller • pf
8
Confortable
Pros:

Chambre très spacieuse , chauffage au sol dans la salle de bain , espresso machine , terrain pour les tennis lovers

Cons:

Housse de couette en mauvais état , déchirée et même un peu tachée…
Su trop tard que le full breakfast inclut également des choix à la carte

2026-09-07 • via Nuitee
G
Graeme • couple • nz
5
Served the purpose of a one night stay.
Pros:

Very well presented.

Cons:

The room was very small and very hot.

2026-09-07 • via Nuitee