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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Packed lunches
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Heated pool
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Paid WiFi
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Outdoor furniture
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Tennis lessons on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Fishing nearby
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Snow sports gear
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Stunning Views and Luxurious Amenities
Dining Experience by Chef Gareth Stewart
Indulge in a culinary journey at Bistro Lago Restaurant with a menu curated by renowned chef Gareth Stewart.
Relaxation and Recreation
Unwind in the outdoor thermally heated pool or hot tub, or challenge your companions to a game of tennis on our courts.
Comfortable Accommodation with Scenic Balconies
Wake up to breathtaking views of Lake Taupo or the hotel pool and Thermal Springs from your private balcony. Each room is equipped with modern amenities including an LCD TV.
Experience luxury and relaxation at Hilton Lake Taupo - book your stay now!
The hotel’s restaurant, Bistro Lago, may be closed for special events. For restaurant opening times or to book a table, please contact the property using the contact details found on the booking confirmation or Bistro Lago directly.
Kindly note that early check-in is subject to availability on the day of arrival and late check-out is subject to availability on the day of departure. Additional charges may apply. Please contact the property in advance to request for early check-in or late check-out via the contact details found on the booking confirmation.
Complimentary outdoor parking is available within hotel grounds. Underground parking (maximum height 6.9 ft) incurs additional fee and is subject to availability.
Our reception is available 24/7.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in the hotel rooms and charges are applicable.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for NZD 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Loved the pool and gym area.
There was a terrible damp smell throughout the tower block hallway as soon as you walked through the door. Also all the work in the renovation should be listed also . I definitely would not have stayed here if I knew renovations were being done.
Location was good, staff were good
Room was extremely lack luster for a stay at the Hilton… the twin beds pushed together to make a king didn’t line up nicely, the headboards were completely separate heights, just looked thrown together, crumbs left under the glass on the console table, no segregation with outside areas, had a group of lads outside drinking right outside our room and moved our chairs to their own.
Paid nearly $100 for the buffet breakfast and had to pay $8 for a coffee… on top of the $100…. Was shocked
Loved the cosy room with fire & selection of food
Service of room
Comfortable, clean, easy access to everything
Prices of items in room were pretty expensive,
Spacious, great service and good food.
Also perfect spot to access things
Nothing
Location
The rooms were tired and scuffed. The decks had old decrepit furniture and shared decks mean random people can walk up to your deck sliding doors. The sad offerings at the mini bar were a new low.
In general terms everything good
not much to say
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