Rendezvous Heritage Hotel Queenstown

Hotels
•
Rendezous Hotels
8.4 (3580 reviews)
91 Fernhill Road , Queenstown , NZ
+64 3 450 1500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Friendly staff
Variety of food options
Cons:
Dirty rooms
Unhelpful service
Limited parking
Expensive for quality

Categories

Cleanliness
7.74
Several reviews mentioned dirty rooms and lack of refilled toiletries.
Service
8.71
Mixed sentiments about staff; some negative but overall service praised.
Location
9.25
Great location noted, despite some challenges accessing city transport.
Room Quality
8.2
Mostly comfortable rooms, but some complaints about outdated furniture.
Amenities
8.23
Amenities like the pool and food received positive feedback; some issues with maintenance.
Value for Money
7.69
Perceived as expensive relative to quality; issues noted with amenities not meeting expectations.
Food and Beverage
8.74
Food quality, especially at breakfast, was positively highlighted.
Overall Experience
8.61
Mixed feelings overall, with a decent experience despite some major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:29

Property Description

Spectacular Mountain Views
Immerse yourself in the breathtaking scenery of the Remarkables mountain range and Lake Wakatipu from the luxurious Heritage Queenstown. Crafted with centuries-old stone and cedar, this hotel is perfect for both business and leisure travelers, offering stunning views and just a 5-minute drive from the town centre.

Luxurious Amenities
Indulge in the outdoor swimming pool, spa pool, fitness centre, and sauna, followed by a delightful meal at the elegant restaurant. Stay connected with unlimited complimentary WiFi throughout your stay.

Modern Alpine Accommodation
Experience modern alpine-style accommodation in a serene setting. Choose from Deluxe rooms, 2-bedroom apartments, or spacious studio suites, catering to families and couples alike.

Experience the beauty of Queenstown at Heritage Queenstown - book your stay today!

Important information:

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that Heritage Queenstown requires a full accommodations plus a NZD $50 credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that children under 14 years of age stay free of charge when using existing beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.4
Based on 3580 reviews
Cleanliness: 7.74
Service: 8.71
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 8.74
Overall Experience: 8.61
P
pritchard • couple • nz
7
Fine apart from the distracting noise which ruined our stay
Pros:

Facilities

Cons:

It had a loud humming sound coming from an air conditioner unit which was hard to block out couldn’t sleep as a result

2026-09-19 • via Nuitee
S
Shradha • solo_traveller • au
9
2026-09-19 • via Nuitee
S
Sara • couple • au
7
Comfortable and convenient for us . Good value for money.
Pros:

Accessible to Queenstown. Good parking

Cons:

A bit dated. Noisy some evenings.

2026-09-19 • via Nuitee
K
Kristina • solo_traveller • au
9
2026-09-19 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Room comfy and clean.

Cons:

Cooked Breakfast was not up to scratch

2026-09-19 • via Nuitee
R
Rebecca • extended_group • nz
8
Other than the heat pump great , breakfast good not amazing but sufficient
Cons:

The heat pump wouldn’t work which was a bit poor seeing it’s a cold place and snowing at night

2026-09-19 • via Nuitee
L
LUY • extended_group • jp
8
2026-09-19 • via Nuitee
S
Stefanie • family_with_children • au
10
Relaxing, great way to finish the trip! Beautiful scenery and a great place to stay away from the huddle and bustle but
Pros:

Warm, cosy atmosphere at the bar and fireplace.
Spa and gym facilities. Large rooms

Cons:

Nothing.

2026-09-18 • via Nuitee
T
Trent • family_with_children • au
7
2026-09-17 • via Nuitee
S
Samantha • family_with_children • au
7
Practical, clean, location
Pros:

Breakfast was great, beds and pillows comfortable, location was good 3 min drive into town, staff were all happy and willing to help.

Cons:

Our room wasn’t serviced until 4-5pm everyday which was annoying as we were getting back from the ski fields wanting to get ready and go to dinner. We refused the service one afternoon as we just wanted the room.

2026-09-16 • via Nuitee
J
João Guilherme • solo_traveller • pt
9
Pros:

Pequeno Almoço ao vivo divinal

2026-09-16 • via Nuitee
S
Sandra • solo_traveller • us
10
2026-09-16 • via Nuitee
J
John • couple • au
8
Pros:

Very comfortable, staff were goood and friendly.

Cons:

Too far from central Queenstown. Had to navigate hill on the way back

2026-09-14 • via Nuitee
M
Michelle • family_with_children • au
9
2026-09-14 • via Nuitee
P
Paul • couple • au
10
Pros:

Very nice room and close to city

2026-09-14 • via Nuitee
J
Juliet • solo_traveller • au
8
2026-09-13 • via Nuitee
I
Irina • solo_traveller • au
3
The appearance of luxury but done on the cheap! Staff were super nice and helpful
Pros:

The staff were awesome! No complaints- they were always super kind, helpful and lovely
Really couldn't ask for better service
Very picturesque

Cons:

The rooms were cold, drafty, old and outdated
The beds were super uncomfortable with lumpy springs felt on the bed and two sides of a bed being about 5cm different in height
The staff came and did the rooms at 5pm when we asked for earlier attendance as we were there for a conference and needed to get changed for the evening events that time
The carpet was warn and dirty
The hair dryer was useless
The spa was luke warm
Everything there to make it appear nice but actually done on the cheap

2026-09-13 • via Nuitee
L
Lucy • couple • au
9
2026-09-12 • via Nuitee
T
Thodur • couple • au
9
Great place to unwind.
Pros:

Location and views

2026-09-12 • via Nuitee
J
joon yong • couple • au
8
Quite excellent
Pros:

Spa and sauna

Cons:

It is very dry air inside the room

2026-09-11 • via Nuitee