Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Garden
BBQ facilities
See all facilities

Review Highlights

Pros:
Great facilities
Friendly staff
Good amenities
Cons:
Old and run down rooms
Lack of room service
Issues with maintenance

Categories

Cleanliness
7.05
The rooms were clean and well maintained.
Service
8.55
Staff was friendly and helpful in retrieving forgotten items.
Location
7.55
Location was okay, but a bit far from the center.
Room Quality
7.05
Rooms are old and run down; some issues reported.
Amenities
8.55
Fantastic pools and good amenities overall.
Value for Money
8.05
Price matches the value and great for families.
Food and Beverage
7.55
No mention of food service; wished for room service.
Overall Experience
8.05
Overall a good stay, with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:34

Property Description

Luxury Apartments in Tropical Paradise

Luxurious Swimming Pools and Relaxation
Indulge in the 4 exquisite swimming pools and rejuvenate in the sauna, offering a perfect way to unwind during your stay.

Convenient Location with Modern Amenities
With fully equipped kitchens, laundry facilities, and private balconies, each apartment ensures a comfortable and convenient stay. Explore the nearby Cairns Botanical Gardens and reach the city center in just 7 minutes.

Book now for an unforgettable experience at The Lakes Cairns!

Important information:

Please note that housekeeping service is only offered weekly. Extra services charges will apply accordingly. Please contact the property for more information using the contact details found on the booking confirmation.

Please note that the property does not accept payments with American Express credit cards.
Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card, or a debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1102 reviews
Cleanliness: 7.05
Service: 8.55
Location: 7.55
Room Quality: 7.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.05
D
Delwyn • extended_group • nz
8
Loved our stay, our rooms were great we had 5 rooms and all rooms met our expectation.
Pros:

Location, size of room, pool area

Cons:

Weather not the greatest, but didn't stop us doing anything, everything else was great

2026-07-04 • via Nuitee
S
Stephen • solo_traveller • au
8
Pros:

Loved that we had a ground floor unit. The u it was big and roomy.
The pools where spectacular

Cons:

I had someone in a Toyota Yaris, constantly parking in our marked car park. It was marked with our unit no.

2026-07-04 • via Nuitee
L
Liss • solo_traveller • au
7
Pros:

The location, community areas and accessibility was great.

Cons:

The apartment could be a bit cleaner like the sofa and the laundry floor.

2026-07-03 • via Nuitee
J
Jayne • extended_group • nz
5
Pros:

Good sized rooms and space

Cons:

Poor wifi, curtains weren’t clean, not enough tea coffee etc, pool was cold, staff were helpful when asked but could have helped more with activities, information needed to be updated as there was not a shop or a spa.

2026-07-02 • via Nuitee
S
Sharon • extended_group • au
8
Would stay there again.
Pros:

Good location. Apartment was lovely, big and spacious.

Cons:

Apartment was not ready for our check in. Had some issues with the wifi.

2026-06-29 • via Nuitee
F
Foster • family_with_children • au
10
Great Spot, Quite and Relaxing
Pros:

Apartment was spacious and tidy well laid out.

Cons:

Parking was tough but we made do as we did have 2 cars.

2026-06-29 • via Nuitee
P
Parbinder • family_with_children • au
8
2026-06-29 • via Nuitee
N
Nicole • solo_traveller • au
9
2026-06-29 • via Nuitee
A
Anis • family_with_children • au
8
2026-06-29 • via Nuitee
B
Barnwell • solo_traveller • au
9
2026-06-28 • via Nuitee
S
Sophie4929 • solo_traveller • fr
5
Pros:

Établissement tres vieillissant.
A notre arrivée logement pas tres propre (douche sale cuisine sale)
Vaisselles sales, casseroles et poêles tres tres abîmées .
Une télévision dans une chambre sans télécommande.
La piscine est tres abîmée, le fond est a refaire entièrement.
Quel dommage!

2026-06-27 • via Nuitee
L
Leigh • solo_traveller • au
8
Always at good stay at The Lakes
Pros:

The size of the room, BBQ and swimming areas. Security for the complex. Staff are very helpful

Cons:

The beds could do with mattress pillow toppers. The drunk lady in the unit block next door complaining about noise coming from another unit at 7.30pm.

2026-06-25 • via Nuitee
S
Sai • extended_group • au
8
2026-06-25 • via Nuitee
T
Tristan • family_with_children • au
4
I suppose you get what you pay for, but it was still a bit disappointing.
Pros:

Spacious. Nice enough alfresco area.

Cons:

From the moment we checked in (Friday 6pm) till the moment we checked out on Sunday morning, reception was closed. I did not see a single staff member during the entire day.

Our floor smelled extremely badly of two minute noodles and a curry. We were in apartment 1314.

The restaurant was always closed.

The exhaust fan from the laundry was extremely loud and we did not realise that it could be turned off so the first night was unpleasant.

Several of the light switches were very unclean in the bathroom and toilet area.

It wasn’t clear to us when we booked that the resort also houses permanent guests. It’s not a pure resort as expected.

2026-06-25 • via Nuitee
A
Alison • couple • au
3
Never again
Pros:

The central
Location close to airport was easy however noisy as well

Cons:

So difficult to find our apartment in the dark when we first arrived. There wasn’t enough information. Also tenants above us had an all night party and there’s no one there to stop them. Not manned on the weekends! Or just won’t answer the phone. We had a cockroach infestation in the kitchen which was dirty and not well stocked with utensils etc. Bed linen was clean but only a blanket, it still gets cold in Cairns!

Really disappointed after paying for an upmarket location only to find it’s dated and dirty.

2026-06-24 • via Nuitee
B
Bernadette • family_with_children • au
8
We really enjoyed our stay, loved the Thai restaurant on site.
Pros:

Location was fantastic , situated right next to the Botanical Gardens. Property was very spacious.

Cons:

I didn’t like that one of the bedrooms did not have any wardrobe/cupboards for clothes storage.

2026-06-24 • via Nuitee
M
Matteo • couple • it
9
2026-06-24 • via Nuitee
W
Wayne • extended_group • au
8
Would stay again
Pros:

Great location and very good apartment, with beautiful gardens and pools

Cons:

Nothing

2026-06-23 • via Nuitee
S
Sheena • extended_group • gb
7
Could have been a great time if they had staff onsite for check in at weekends when issues could have been sorted out.
Pros:

The apartment was nice and a good size, it had all the appliances we needed. There are on site pools and it’s a secure gated community.

Cons:

The reception is closed at a weekend, so no one is there to sort any issues, if you message they don’t respond until Monday. The WiFi password they supply is incorrect and even when they send the updated one it’s still wrong. They ask what room configuration you want for the bedrooms and then put you in an apartment that can’t be setup that way. You wonder why for 4 people there is not enough dishes or cutlery until you open the dishwasher and inside is dirty dishes & cutlery covered in mould. Spoke to Reception staff re these issues but they were not interested in hearing about issues.

2026-06-23 • via Nuitee
Y
Yee Mon • family_with_children • au
9
2026-06-22 • via Nuitee