Holiday Inn Express & Suites Indianapolis North - Carmel by IHG

Hotels
•
Holiday Inn Express
8.5 (399 reviews)
9797 North Michigan Road , Carmel , US
+1 317-661-3540

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great breakfast
Spacious rooms
Cons:
Bathroom issues
Staff management problems

Categories

Cleanliness
7.71
Mixed reviews; some issues noted with cleanliness and attention to detail.
Service
8.68
Staff was praised for their friendliness and helpfulness.
Location
8.72
Good location, although some mentioned it was not near the city center.
Room Quality
8.17
Rooms spacious and generally clean, but some details like decor need updating.
Amenities
8.2
Facilities were sufficient; however, minor improvements needed like pool temperature.
Value for Money
8.66
Generally perceived as good value considering services and amenities.
Food and Beverage
9.21
Breakfast options received high praise, with quality highlighted.
Overall Experience
8.68
Overall stay was satisfactory with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:37

Property Description

Convenient Location
Located just 25 minutes north of downtown Indianapolis, Holiday Inn Express & Suites Indianapolis North - Carmel offers easy access to city attractions while providing a peaceful retreat.

Modern Amenities
Enjoy a comfortable stay with in-room flat-screen TVs, free Wi-Fi, and the convenience of a microwave and refrigerator. Stay connected and entertained throughout your visit.

On-Site Facilities
Take advantage of the hotel's fitness center to stay active during your stay, and utilize the launderette facilities for added convenience.

Book your stay at Holiday Inn Express & Suites Indianapolis North - Carmel for a perfect blend of comfort and convenience during your Indianapolis getaway.

Important information:

Please note the property is undergoing renovation and guests may experience noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 399 reviews
Cleanliness: 7.71
Service: 8.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.68
S
Shelley • extended_group • us
8
The breakfast staff was attentive and kind. Nicely done.
Pros:

The breakfast was enjoyable; far superior to most continentals served.

2026-09-13 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Awesome stay: Holiday Inn Express
Pros:

Very clean
Great breakfast
Friendly staff

Cons:

Nothing

2026-09-04 • via Nuitee
J
Jani • extended_group • us
5
2026-09-03 • via Nuitee
C
Collins • solo_traveller • us
7
2026-09-01 • via Nuitee
W
Wycliff • couple • us
8
Great place to stay.
Pros:

Breakfast was the only disappointing thing. Food was warm but not appetizing. Coffee was good.

Cons:

Loved the suite having a door between bedroom and sitting room. Bed was great. Thermostat very responsive - a good thing!

2026-08-18 • via Nuitee
S
SueAnn • couple • us
9
2026-08-17 • via Nuitee
N
Norma • couple • us
9
Short stay to check out Zionsville and Carmel
Pros:

Breakfast had a nice selection to choose from.

Cons:

Sound proof in the room. Road traffic was heard.

2026-08-16 • via Nuitee
K
Kaye • family_with_children • us
8
2026-08-13 • via Nuitee
R
Ram Darolia • couple • us
1
Horrible stay
Pros:

Nothing. Horrible place

Cons:

We had an horrible experience at this hotel. The hotel is located at the intersection of two interstates and a couple of major roads. Our room was located on the first floor closest to these noisy highways. We had requested a quite room on an upper floor. The receptionist could not honor our request, said the hotel is full, though The parking lot was almost empty. We are also reward member of IHG group.
No sound proof in the room. Also extensive glare from the cars . We could not sleep al night. The bathroom had molds. At best a motel 6 quality.
We will never stay at this brand.

2026-08-12 • via Nuitee
A
ALLEN • solo_traveller • us
9
Generally good.
Cons:

Door jam on room door is damaged and difficult to open and close. Needs repair or replacement.

2026-08-12 • via Nuitee
H
Heather • family_with_children • us
10
Cons:

Pool was small but otherwise great

2026-08-03 • via Nuitee
K
kala • solo_traveller • us
8
2026-08-03 • via Nuitee
D
Doris • family_with_children • us
10
2026-08-02 • via Nuitee
M
McGee • solo_traveller • us
9
2026-07-25 • via Nuitee
E
Ellen • couple • us
10
Breakfast options were beyond expectations.
Pros:

Rooms were clean and well maintained. Convenient location.

Cons:

Nothing

2026-07-24 • via Nuitee
D
Deena • solo_traveller • us
8
Comfortable and clean
Pros:

I liked the location. It was clean and I felt safe.

Cons:

The sound insulation could be improved. The guests upstairs were very loud and were stomping around. It was a bit disturbing. I was on the ground floor not far from the breakfast area. In the evening until very late, there was a group of people congregating there and their laughing carried into the room.

2026-07-21 • via Nuitee
M
Meghan • couple • us
9
2026-07-15 • via Nuitee
K
Kendra • solo_traveller • us
8
Great stay for a value traveler
Pros:

Staff was lovely, room was very nice

Cons:

N/a

2026-07-14 • via Nuitee
J
Jeff • couple • us
8
Stay was good with exception of the hot water
Pros:

Breakfast and location was good.

Cons:

The water in the shower/tub was not hot enough. It was barely more than luke warm which was very disappointing.

2026-07-14 • via Nuitee
K
Kaitlain • family_with_children • us
8
Pricey. Decent stay, some staff unfriendly
Pros:

Clean, room was great temp!

Cons:

$600 for two nights is CRAZY. It’s a mid level hotel in Indiana.

2026-07-13 • via Nuitee