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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Safety deposit box
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Sauna
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Dry cleaning
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Diving
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Massage services
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Windsurfing
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Wheelchair accessible
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Pool with view
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Heated pool
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Indoor pool
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Toilet with grab rails
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Fitness/spa locker rooms
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Tennis equipment
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
Review Highlights
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Property Description
Luxurious Resort-Style Facilities:
Experience a touch of paradise at Heritage Auckland with our indoor and outdoor heated rooftop pool, tennis court, spa, and sauna.
Convenient Location:
Situated in the heart of Auckland CBD, we are just a short walk from iconic landmarks such as the Skytower, Viaduct Harbor, and Queen Street. The Britomart Transport Center is also conveniently close by.
Spacious Rooms with Modern Amenities:
Relax in our well-appointed rooms and suites equipped with satellite TV and complimentary WiFi, perfect for both short-term and long-term stays.
Escape to Heritage Auckland for a memorable stay in the vibrant city.
Please note that there is a 1.5% charge when you pay with a credit card.
Please note that this property requires a credit card pre-authorization or cash deposit upon check-in to cover any incidental charges.
You can request your preferred bedding configuration in the Special Request Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.
Housekeeping service is offered every 3 nights for stays of more than 3 nights.
Housekeeping services are available upon request for stays of less than 3 nights.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The curteous staff and location
The room making service.
Sauna and pools, spa with inside and outside option. Staff were awesome and helpful
Elevator out of order
Location OK.
Be carefull requesting an early check in. We was charged $25 per hour for early check in even though the room was ready. Later we found the rest of our group had not had to pay 5 minutes later. We challenged why we had been charged and their explanation was because the room wasnt ready, which it was. Eventually we got our money back but it was not a good start, looks bad and seems to be the receptionist trying her luck to rip people off. It could be a "tourist charge" and they thought we were just on holiday to NZ. The receptionist who refunded us was polite but the one who checked us in was just rude, not interested and down right arrogant. I later found out she was the Manager which, based on her attitude, seems a bad choice.
The facilities
The soap, before you had the rose smelling soap/conditioner lotion, now it's this weird smelling stuff which is gross
L’emplacement, le personnel, les services et la chambre
J’ai tout aimé
Good location and 24hr reception. The staff did their best regarding the situation and were professional and kind.
The most uncomfortable beds. Large stain on floor of original room as well.
Comfortable room and bed. View on the restaurant but the room did not feel cramped or cut off from the outside. Ideal location with access to the central area of Downtown Auckland. Very ideal distance from the convention center. Staff were attentive to guests needs. Lobby has tables for work if needed for professional meet ups.
The roof top pool is always a winner with the kids and we love how spacious the 2 brm apartments are. We could chill out in our apartment without feeling we were on top of each other in between making use of the facilities. This is our second year staying there and hoping to do so again.
There was no chrome cast in our room despite the tvs supposed to be chrome cast enabled. This was frustrating as we couldn't enjoy the likes of Netflix and Disney during our stay and they weren't able to sort it for us when we enquired.
Rooms are comfy and spacious. Good facilities especially the pools which the whole family enjoyed. The hotel valet parking was a great service considering being in the city and the prices of parking or trying to find parking near. Lovely staff!
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