Hilton Vacation Club Ocean Beach Club Virginia Beach

Hotels
•
Hilton Grand Vacations
7.8 (1040 reviews)
3401 Atlantic Avenue , Virginia Beach , US
+1 757-213-0601

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent beachfront/boardwalk location and views
Spacious rooms and expanded balconies in some units
Nice pool and outside bar/boardwalk area
Housekeeping staff praised for kindness in several reviews
Very good coffee
Cons:
Inconsistent service: reports of rude/unwelcoming staff and unfulfilled refund
Maintenance and safety issues (elevators, run-down condition) in at least one stay
Pool/spa cleaning inconsistent; hot tub not hot
Accessibility problems for guests with disabilities (tight rooms, lack of grab bars)
Pushy concierge membership solicitations and occasional room maintenance problems (outlets, high beds, empty toiletries)

Categories

Cleanliness
6.5
Mixed reports: some rooms described as clean and well presented, but multiple comments about crumbs, insufficient housekeeping, poor pool/spa cleaning and an overall run-down condition in one stay.
Service
6.8
Mixed to negative: several guests praised kind housekeeping and helpful staff, but multiple reports of rude/unwelcoming staff, unresponsive emergency response, pushy concierge calls and an unfulfilled refund promise.
Location
9.8
Strongly positive: repeatedly praised for beachfront/boardwalk location, great views (18th floor) and convenient valet/garage access.
Room Quality
7.4
Generally good: some guests found rooms well appointed, roomy with expanded balconies, while others noted accessibility constraints, high beds, nonworking outlets and occasional maintenance issues.
Amenities
8
Mostly positive but inconsistent: pool and outside bar area are highlights and guests enjoyed pool amenities, though complaints include cold hot tub and intermittent pool/spa cleanliness.
Value for Money
7
Some concerns: pressure to join paid membership sessions and an unresolved promised refund lowered perceived value for a number of guests.
Food and Beverage
8.5
Generally positive: standout mentions such as 'best coffee I've ever had' and good pool/bar atmosphere, with minor complaints about toiletries rather than food quality.
Overall Experience
8.4
Varied overall: several guests called their stay exceptional and praised location and staff kindness, but serious negative incidents (maintenance, safety, rude service) significantly impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodations with Ocean Views
Experience the ultimate beach getaway at Hilton Grand Vacations Ocean Beach Club. Indulge in contemporary studios and suites with kitchenettes or full kitchens, offering stunning ocean views.

Top-Notch Amenities for Relaxation and Recreation
Unwind by one of the three seaside pools, sip on a cocktail at the poolside Tiki Bar, or enjoy oceanfront yoga. Stay active at the state-of-the-art gym with ocean views or have fun in the game room.

Delightful Dining Options and Nearby Attractions
Savor a meal at Tortuga Cafe or grab a drink at the Tiki Bar. With Virginia Beach Amusement Park just 1.4 miles away and attractions like the Virginia Zoological Park nearby, there's something for everyone.

Book now for a beachfront retreat like no other at Hilton Grand Vacations Ocean Beach Club!

Important information:

Guests must be at least 21 years old to reserve a room and check-in at this hotel.

Please note, parking is limited to 1 space per room.

Daily Resort Charge will be added to the room rate and includes: Guest internet access; covered self-parking; fitness classes; scheduled resort activities and craft classes; local dining discounts; Xbox/Wii video games.

Government-issued photo identification and a credit card is required at check-in for incidental charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ORF

Location

Property Accessibility

Total Disability Score: 22.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1040 reviews
Cleanliness: 6.5
Service: 6.8
Location: 9.8
Room Quality: 7.4
Amenities: 8
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.4
A
Andrew • family_with_children • us
10
2026-10-31 • via Nuitee
R
Rain • couple • us
10
Pros:

I loved everything about the property The view on the 18th floor is beautiful.

Cons:

I love the ocean, the view of the ocean

2026-10-31 • via Nuitee
Z
Zenitra • couple • us
10
Amazing
Cons:

The hot tub area in the pool was not hot at all.

2026-10-29 • via Nuitee
D
Deionte • solo_traveller • us
4
It was disappointing.
Pros:

I really enjoyed the pool amenities, and the room itself was beautifully put together, clean, and comfortable. The overall presentation of the room was lovely, and the housekeeping staff were especially sweet, welcoming, and kind. Those details made my experience more enjoyable, and I appreciate the effort put into creating a pleasant stay.

Cons:

Unfortunately, the staff was the biggest disappointment of my stay. I found many of my interactions with them to be rude and unwelcoming. Whenever I asked questions, whether in person or over the phone, the staff often seemed immediately irritated, making me feel as though asking for assistance was an inconvenience. I also noticed staff members talking amongst themselves as guests approached, which came across as unprofessional. Directions and general guidance were not provided willingly, and the overall attitude made it difficult to feel comfortable asking for help. As someone visiting from out of town, I expected a higher level of hospitality, patience, and courtesy, especially when navigating an unfamiliar area. Unfortunately, the service fell far below my expectations and significantly impacted my overall experience. Although I appreciated the pool amenities, the room’s presentation, and the kindness of the housekeeping staff, the poor customer service overshadowed those positives. This was a very disappointing experience, and based on the way I was treated, I would not choose to stay at this Hilton again.

2026-10-27 • via Nuitee
K
Kimberly • couple • us
8
We always go to VA beach for our anniversary and this location was great
Pros:

Size of room was wonderful, expanded balcony, location on boardwalk

Cons:

Did not like constant calls from concierge to attend 90 min session to become member of the club. We were provided a QR code to scan to enter and exit garage but our vehicle was scanned and we were not made aware that was going to happen

2026-10-26 • via Nuitee
R
Ricky • family_with_children • us
10
2026-10-23 • via Nuitee
K
Karla • family_with_children • us
1
Horrible; dangerous due to neglect in maintenance
Pros:

Nothing; condition so bad we had to leave and left us with trauma.

Cons:

There was nothing acceptable about the condition of this hotel. It was run-down and frightening. The elevators were jostling; jumpy, and at one point it got stuck between floors. We were trapped and thought they would fall to our death. It was horrific. We had to call the emergency button. No one ever came on or acknowledged it. I would never wish to someone else the trauma of what it was to stay here.

The staff said they would refund the second night, twice. They still did not.
This is not a Hilton quality hotel.

2026-10-20 • via Nuitee
M
Mason • family_with_children • us
9
2026-10-20 • via Nuitee
K
Kourtney • couple • us
9
2026-10-20 • via Nuitee
J
Janice • extended_group • us
4
Pros:

The people and the pool were great. The outside area around the pool , bar and boardwalk were great. The staff were very kind.

Cons:

My friend was in a wheelchair and the room we stayed in was very, very tight and we had to go thru 2 metal doors to get into the room. No grab bars in the bathroom. The bed was very high and I had a very difficult time getting her into bed. I thought we would have to leave and find another hotel for the night. I would not recommend this Hilton for anyone with disabilities.

2026-10-19 • via Nuitee
B
Brennan • family_with_children • us
10
Pros:

The location was great.

2026-10-19 • via Nuitee
A
Ashley • family_with_children • us
10
2026-10-19 • via Nuitee
A
Antnont • couple • us
9
2026-10-18 • via Nuitee
K
Kyra • extended_group • us
10
Pros:

The entire stay was exceptional

Cons:

The room was not swept and crumbs was on the sofa. I ask housekeeping for a broom to clean

2026-10-15 • via Nuitee
H
Harrup • solo_traveller • us
9
Pros:

Electrical outlets in bathroom didn’t work

2026-10-15 • via Nuitee
M
Marlyn • family_with_children • us
9
Pros:

It's location, valet and the cleanliness.

Cons:

I had no complaints

2026-10-15 • via Nuitee
S
Shine • couple • us
9
2026-10-11 • via Nuitee
J
John • couple • us
7
Pros:

The location is good.

Cons:

Please make sure the shampoos and conditioner are full not empty containers. Very disappointing.

2026-10-10 • via Nuitee
P
Pebble • couple • us
10
Great stay
2026-10-08 • via Nuitee
S
swanetta • extended_group • us
10
2026-10-07 • via Nuitee