Houda Yasmine Marina & SPA

Great service, friendly staff, very hospitable! Kimo from the entertainment team was amazing!

I joined my family at the hotel three days after their arrival. Unfortunately, I was disappointed by the attitude of some of the staff.

The security guard at the main entrance was very disrespectful when I arrived for check-in. He insisted that I call a family member to come and complete the check-in instead of allowing me to go directly to the reception. unprofessional attitude

The animation team was also too pushy, repeatedly trying to involve guests in activities without respecting their private time .

In my opinion, the hotel needs to improve its staff recruitment, training, and customer service. I personally do not recommend this hotel.

Ambiance trop belle
Très bon service❤️❤️

The best entertainment. The only good thing in the hotel.

The best entertainment in the country. Very nice and friendly staff for entertainment and a great atmosphere for everyone. Thanks for all you did for us.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

we stayed here for the second time this august and the entertainment team and all the staff were so kind and accommodating again. we can’t wait to come back again

Very bad service in restaurant
The rest is great

The staff is very friendly and the atmosphere is nice

The hotel is amazing. The staff is very pleasant, the place is very clean. The food is good and the pool is wonderful. The animation team does it's best and they never cease to amaze. Waterpolo, archery, dancing, fire show, a lot of things to see. Every recommendation for this hotel. Thank you Houda!

Entertainment team are very friendly and fun. We've been here five days so far and spoken with them everyday.
Didn't feel pressurised into taking part when we first arrived.
There was a pool foam party yesterday and activities everyday
Enjoying our first holiday to Tunisia

I don’t like the food change the chef please

The staff are the only thing that save this hotel completely. The animation team are absolutely amazing, the restaurant staff are great, bar staff came across a bit moody at times and kept giving people the complete wrong alcohol to what they asked for. They only had 3 full fat options on the menu for soft drinks so if you only drink diet options I wouldn't bother. The food was very average, it turned both mine and my partners stomachs very weird and the queues for the food at lunch and dinner are ridiculous, there were also flies on the food a few times which completely put us off.
The hotel is extremely clean to be fair, cannot fault the cleaning ladies who don't seem to stop cleaning and are always very polite.
Reception were polite but not very helpful, we had no working aircon for almost 4 days and had to ask a total of 12 times for this to actually be fixed and even then it caused our room roof to leak dirty water which took another day to be fixed, they eventually stopped the leak but left the room floor completely soaked with water which I came in to the room and slipped on, causing me to fall and really hurt my leg. We only stayed 7 days and it took 4 to get the aircon working and not leaking, the remaining 3 days we had very bad aircon that we barely felt, but we honestly couldn't be bothered complaining anymore.
The room itself was so run down and different to the pictures so don't go expecting luxury, I don't know how this hotel is 4 stars to be honest.

Amazing friendly team and they were so helpful and chatty throughout our time here.

⭐⭐⭐⭐
For the price, this place is really excellent value overall. The location is very convenient too – there’s a mosque not far away, lots of shops nearby, and a shopping centre close by as well. Food is decent and changes daily, with fresh pizza and pasta made every day.

There are a few downsides though. The air conditioning in the room didn’t work properly – I mentioned it twice to get it fixed, and while it makes noise like it’s running, the cooling is really weak. There was no Wi-Fi in the rooms at first, only in the lobby and downstairs; this was only sorted out 5 days into our stay. Also, there’s no iron in the room – if you need clothes pressed, you have to give them to staff and pay extra for the service.

Overall, despite these annoyances, it’s still a great option for what you pay.

Great experience, entertainment is the best part about it

What I liked the most was the staff. They were really friendly and helpful, the atmosphere was great, really close to the beach and other attraction points and the rooms were pretty clean. The only thing that could be better are the room's bathrooms. But everything paid off in the end.

The animation team was really friendly and the staff were always helpful with any problems i encountered.

The entertainment team were fun and engaging.
Our “children” are teenagers and so don’t take part in the activities but there seemed to be plenty on offer and the children who were with them seemed happy

I am writing this review on my final day at the hotel while waiting in the lounge for our airport transfer, which was approximately 5½ hours after checkout. Having now experienced the hotel from arrival through to departure, I feel able to provide a balanced and honest review that reflects both the positives and the negatives.

The hotel has some genuine strengths. The food was consistently the best part of our stay, with an excellent variety at every meal. Its location is also fantastic, just a short walk from the beach and right next to Yasmine Hammamet Marina, making it easy to explore the local area.

The hammam was another highlight. The staff there clearly cared about providing a relaxing experience. The scrub, massage and overall treatment were excellent—I was so relaxed that I actually fell asleep during the massage. It was a wonderful addition to the hotel and one of the experiences I would happily recommend.

Several members of the restaurant staff also deserve recognition, particularly Kasim, who always greeted us with a smile and consistently went out of his way to help despite the language barrier. There was also a hardworking lady who cleaned the restaurant throughout every meal service and was always friendly and welcoming.

Unfortunately, the positives were overshadowed by too many issues elsewhere. Our initial room was not ready for guests, reception staff were often rude or dismissive, communication was poor, the Wi-Fi was unreliable, housekeeping standards were inconsistent, and we repeatedly had to ask for basic amenities such as towels and toilet paper.

The rooms themselves also need modernisation. Although I appreciated practical features such as the bidet, the bathrooms felt cramped, dated and poorly designed. Having a bath with a detachable shower head and an old shower curtain made the bathroom feel less clean and less pleasant than it should have been. Even though my friend and I kept the room tidy ourselves throughout our stay, the room never gave the impression of a comfortable four-star hotel.

Restaurant service was inconsistent. While some staff were excellent, there were multiple occasions where we waited significant amounts of time for cutlery, napkins or drinks after requesting them, sometimes having to ask several different waiters before receiving them.

Finally, although I cannot comment on the reasons behind it, there were occasions where my friend and I felt overlooked compared with other guests. There were instances where our requests were delayed while guests arriving afterwards were served first. Whether intentional or not, this affected how welcome we felt during our stay.

Overall, this hotel has the foundations of a good holiday destination thanks to its excellent food, location, spa facilities and several genuinely caring staff members. However, customer service, communication, housekeeping standards and room quality require significant improvement.

Sadly, despite the enjoyable aspects of our holiday, I would not choose to stay here again, nor would I personally recommend it unless these issues are addressed.

It was fun I love it here I like the entertainment I would come again