Best Western Colonel Butler Inn

Hotels
•
Best Western
8.8 (1014 reviews)
278 Mary Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good value for price
Cons:
Small beds
Outdated rooms
Limited breakfast variety

Categories

Cleanliness
8.91
Guests appreciated the cleanliness, but a few concerns about outdated rooms.
Service
9.38
Staff were consistently described as friendly and helpful.
Location
8.92
Well-located near attractions, though some mention a bit of a walk to certain areas.
Room Quality
8.37
Generally clean and comfortable, but mentioned small beds and outdated rooms.
Amenities
8.4
Basic amenities offered, but some guests mentioned the need for more options.
Value for Money
8.86
Guests felt they received good value for their stay.
Food and Beverage
8.41
Breakfast received mixed reviews; some enjoyed it while others were disappointed.
Overall Experience
9.18
Overall, guests had a positive experience, meeting their expectations with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:57

Property Description

Prime Location in Niagara-on-the-Lake
Located just a short drive from the magnificent Niagara Falls, the Best Western Colonel Butler Inn offers modern accommodation and top-notch service in the charming town of Niagara-on-the-Lake, Ontario.

Convenient Amenities
Enjoy a complimentary daily breakfast, free on-site parking, and wireless internet access during your stay at the non-smoking Colonel Butler Best Western. Take advantage of the on-site fitness center and modern business facilities for added convenience.

Nearby Attractions and Activities
Explore popular attractions like the Shaw Festival Theatre, golf courses, shopping centers, and local wineries located in close proximity to the hotel. Whether you're here for leisure or business, there's something for everyone at our hotel.

Book your stay at the Best Western Colonel Butler Inn now for an unforgettable experience in Niagara-on-the-Lake!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 4 or more rooms, different policies apply. For more information, please contact the property directlyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1014 reviews
Cleanliness: 8.91
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
W
Wendy • family_with_children • ca
10
A wonderful mini-vacation.
Pros:

This location was perfect, away from all the traffic and people when you wanted the quiet. The staff were so friendly and super accommodating. The rooms were clean and comfortable.

2026-06-27 • via Nuitee
J
Janet • solo_traveller • gb
8
We had a good stay in a beautiful town.
Pros:

This was well placed for a visit to the area.

Cons:

Nothing.

2026-06-25 • via Nuitee
V
Virginie • extended_group • fr
8
Bon séjour
2026-06-24 • via Nuitee
M
Martyn • couple • gb
9
Pros:

Location, was clean, staff were very helpful, really loved the breakfast

2026-06-23 • via Nuitee
Y
Yemi • couple • ca
8
It was a good stay with a serene environment and the most important, a neat environment
Pros:

Breakfast was easily accessible and on point , staff attended well when assistance was needed
The cleanliness of the place was topnotch

Cons:

No microwave was the least I was expecting , I expected everything to be included in the room but when asked if I could get any as a special request, it was declined

2026-06-20 • via Nuitee
D
Debbie • couple • ca
9
We had a very enjoyable stay. Staff were extremely welcoming and friendly.
2026-06-20 • via Nuitee
M
Marion • family_with_children • de
8
Pros:

Frühstück klein und fein, Süßes und Herzhaftes, guter Juice und Kaffee, sogar koffeinfrei, das Highlight waren die Waffeln zum Selberbacken, man kam auch mit den Leuten ins Gespräch, angenehme lockere Athmosphäre

2026-06-19 • via Nuitee
S
stephenbB4888ED • Solo travel • Angus, Ontario
10
Waffle breakfast FTW!
Pros:

Aside from the broken coffee maker, great spur-of-the-moment stay.
Clean room, comfy beds, nice bathroom, great breakfast.

2026-06-16 • via Tripadvisor
T
Therese • solo_traveller • ie
5
2026-06-16 • via Nuitee
L
Laurel • solo_traveller • us
9
2026-06-13 • via Nuitee
L
Luxton • couple • gb
8
Would easily recommend when visiting Niagara on the Lake
Pros:

Charming building, quite and comfortable

Cons:

Nothing

2026-06-08 • via Nuitee
M
Margaret Lee • couple • us
10
Great Stay
Pros:

Quiet area outside of the main touristy street downtown. Yet we were close enough to walk (a pleasant 20 minutes through a neighborhood of beautiful homes). Or a short bike ride. There was an excellent restaurant next door, Butler’s Bar & Grill, where we had a dinner on their patio. The staff were very friendly and accommodating and the room was very comfortable. There was a terrace for the guests to enjoy. The breakfast was nice and the breakfast staff member was friendly.

Cons:

No negatives .

2026-06-08 • via Nuitee
S
Steven • solo_traveller • ca
8
2026-06-07 • via Nuitee
G
Glenn • solo_traveller • au
10
2026-06-04 • via Nuitee
L
lannaf • solo_traveller • br
10
2026-06-04 • via Nuitee
M
Moreau • solo_traveller • ca
10
2026-06-03 • via Nuitee
M
Matthew • family_with_children • gb
8
Decent hotel in good location
Pros:

Location was great

Cons:

Loud AC/heating system. Beds felt really small after having Super kings in previous accommodation

2026-06-03 • via Nuitee
C
Cristina • couple • ca
9
Pros:

Overall very good and also that they have a charger for my electric car it was a plus

2026-06-02 • via Nuitee
A
Andrei • extended_group • ca
9
2026-05-29 • via Nuitee
W
wilson • solo_traveller • gb
8
Excellent. Staff aleways gave directions when i wanted information. Given a map
Pros:

Friendly helpful staff. Lady in canteen was friendly

Cons:

Treadmill in gym faulty

2026-05-28 • via Nuitee