The Hotel Hot Springs

Hotels
8.4 (2402 reviews)
305 Malvern Avenue , Hot Springs , us
+1 501-623-6600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Parking difficulties

Categories

Cleanliness
5.93
Several reviews mentioned cleanliness issues, highlighting filthy rooms and unsatisfactory maintenance.
Service
9.9
Guests appreciated the friendly and accommodating staff in multiple reviews.
Location
9.44
The location is praised for its proximity to downtown, attractions, and hiking, with multiple mentions.
Room Quality
7.39
Mixed sentiments with some complaints about room cleanliness and noise, but some positive mentions as well.
Amenities
8.42
Amenities are largely noted as sufficient, with some reviews mentioning the restaurant and breakfast.
Value for Money
8.38
Some reviews found the pricing a bit high, while others felt it was reasonable for the location and services provided.
Food and Beverage
8.93
Breakfast was generally positively received, though there were instances of running out of food.
Overall Experience
8.8
A blend of positive and negative experiences noted, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:44

Property Description

Luxurious Accommodation
Experience comfort and convenience at The Hotel Hot Springs, just a stone's throw away from Magic Springs Crystal Falls. Our 3-star hotel boasts modern amenities including free WiFi, room service, and a 24-hour front desk. Relax in well-appointed rooms featuring air conditioning, flat-screen TVs, and plush bedding.

Recreational Activities
Unwind with a game of darts or explore the scenic hiking trails nearby. After a day of adventure, enjoy a refreshing drink at our on-site bar.

Convenient Location
Conveniently located 3.8 km from Magic Springs Crystal Falls and 25 km from Ponce De Leon Golf Course, our hotel offers easy access to popular attractions. The Hotel Hot Springs - your gateway to a memorable stay in Hot Springs.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 2402 reviews
Cleanliness: 5.93
Service: 9.9
Location: 9.44
Room Quality: 7.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
D
Dee • couple • us
8
2026-09-05 • via Nuitee
C
Charlene • family_with_children • us
9
2026-09-04 • via Nuitee
C
Charlene • couple • us
10
2026-09-04 • via Nuitee
C
Charlene • couple • us
9
2026-09-04 • via Nuitee
C
Charlene • couple • us
9
2026-09-04 • via Nuitee
J
Jana • couple • us
10
Overall great place to stay.
Pros:

Location

Cons:

Bed was a little to hard for me.

2026-09-03 • via Nuitee
T
Tabitha • couple • us
8
2026-09-02 • via Nuitee
B
brian • couple • us
9
2026-09-01 • via Nuitee
A
Angela • extended_group • us
10
2026-08-31 • via Nuitee
B
Becky • couple • us
10
Relaxing Vacation to the Springs
Pros:

We picked up the loaded corn beef fries one night from the bar area to come to our room to watch pre-season football.
They were excellent!

Cons:

That breakfast was not included in the price of the room.

2026-08-31 • via Nuitee
J
JENNIFER • couple • us
10
2026-08-31 • via Nuitee
K
Keathley • solo_traveller • us
10
2026-08-31 • via Nuitee
H
HereWeGo5060 • Business
4
Great Location, but Significant Cleanliness and Pest Issues
Pros:

The Hotel Hot Springs is in a great location, especially if you are attending a conference or event at the Hot Springs Convention Center. Our room also had a microwave and refrigerator, which were convenient during our four-night stay.

For those driving, the parking garage is located about one block away from the main hotel building and is not directly connected to the hotel. There is also free street parking and a limited number of parking spaces along the side of the hotel.

Unfortunately, we experienced several cleanliness and maintenance issues in Room 310. There were gnats around the sink faucet, and the shower was not draining properly. Someone came to the room, removed hair from the drain, and the shower did drain better afterward.

Most concerning, we encountered what appeared to be cockroaches in our room on multiple nights, and I have photos documenting them. After I reported the problem to the front desk, someone was sent to the room and put down powder to address the issue. Unfortunately, we continued to encounter cockroaches afterward, including another one on our final night. Repeatedly finding cockroaches during a four-night hotel stay was unacceptable and made us very uncomfortable.

The complimentary breakfast was also very disappointing. My husband tried it the first morning and never went back for the remainder of our stay—and he usually likes just about everything. We honestly could not tell whether what was being served was actually eggs.

At checkout, I spoke with the manager about our experience. He listened to my concerns, refunded one night of our stay, and indicated that he would address the pest, drainage, and gnat issues. I appreciated his response and willingness to address our concerns.

The location is excellent for the Convention Center, and I appreciate how the manager handled my concerns at checkout. However, the repeated pest and cleanliness issues significantly affected our stay. Unfortunately, based on our experience, I cannot recommend The Hotel Hot Springs.

2026-08-29 • via Tripadvisor
B
Brandy • couple • us
8
It was pretty good just didn’t like the showers
Pros:

Proximity to events and places

Cons:

Shower set up was awkward had to fully step in shower to turn on

2026-08-29 • via Nuitee
W
willyg1 • Business
2
Great Location If You Like Stains and Roaches
Pros:

My bed had stained sheets and a roach crawled across my room. The food at the hotel restaurant is really bad. Stay at the Embassy Suites instead.

2026-08-28 • via Tripadvisor
C
Catrina • couple • us
10
2026-08-28 • via Nuitee
M
Misty • solo_traveller • us
1
I ended up asking for a refund because the room was extremely dirty, and I had to go to another hotel
Pros:

The location was great

Cons:

When I arrived in the room the sheets were not clean, the toilet was not clean, and it was all over unsanitary

2026-08-28 • via Nuitee
S
Stacy • couple • us
9
Pros:

The location was great. Walking distance of the Bathrow Houses and minutes from the casino.

Cons:

My Booking didn't show up on the hotels end.

2026-08-27 • via Nuitee
Z
Z9914SAstacyj • NONE
10
Great stay!
Pros:

Me and my husband came for a weekend getaway. We enjoyed the bar and grill and loved that the hotel is in walking distance to the Strip and minutes away from the casino.

2026-08-26 • via Tripadvisor
R
Relax56214174703 • NONE
8
August 2026 Guest Stay
Pros:

Good place to stay for location to downtown. Bathrooms did NOT have any vent fans. Make sure you a room ABOVE flour 4, or your window view just might be the building HVAC units. We were on 5, it was "okay."

2026-08-25 • via Tripadvisor