The Harlow Hotel By AccorHotels

Hotels
•
Accor
7.1 (3137 reviews)
Southern Way , Harlow , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Welcoming staff, especially Ufuoma
Cons:
Dated rooms
Food quality issues

Categories

Cleanliness
7.6
Generally clean rooms noted in multiple reviews, but some comments about dated rooms.
Service
8.1
Staff, particularly Ufuoma, received high praise for their welcoming attitude and professionalism.
Location
7.6
Location was mentioned positively for both convenience and business meetings.
Room Quality
6.6
Some rooms described as dated, while others appreciated the cleanliness and comfort.
Amenities
7.1
Good facilities like hair dryer and kettle, but absence of included breakfast noted.
Value for Money
7.1
Some amenities such as food quality and service could improve, reflecting on value.
Food and Beverage
6.1
Mixed reviews on the quality of food with mentions of cold meals and limited options.
Overall Experience
6.6
Overall positive experiences balanced with concerns about certain aspects of stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:27

Property Description

Convenient Location
Located just a 10-minute drive from Stansted Airport, The Harlow Hotel By AccorHotels is easily accessible from junction 7 of the M11 and minutes from the M25. Perfect for business travelers with its proximity to Harlow Business Park.

Modern Amenities
With 119 modern en suite guest rooms, enjoy comforts like tea/coffee facilities and flat-screen satellite TV. Stay connected with free Wi-Fi and take advantage of chargeable on-site parking.

Dining and Business Facilities
Savor global flavors at The Sculpt Restaurant or host meetings in the business center with 9 versatile meeting rooms.

Book your stay at The Harlow Hotel By AccorHotels for a convenient and comfortable experience.

Important information:

Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

7.1
Based on 3137 reviews
Cleanliness: 7.6
Service: 8.1
Location: 7.6
Room Quality: 6.6
Amenities: 7.1
Value for Money: 7.1
Food and Beverage: 6.1
Overall Experience: 6.6
N
Nomad36213797556 • Couples
10
A great stay that exceeded all expectations
Pros:

We stayed at The Harlow Hotel by Accor on the night of Monday 25th May. Despite the mixed reviews we chose this hotel because it's dog friendly and it was the most convenient hotel for us to attend the Potter Street Summer Fete.

We were allocated and excellent dog friendly room that had been modernised and offered every comfort we needed, including air conditioning which was very welcome given the UK was enjoying its mini heatwave when we stayed.

I would like to compliment all members of staff that we met. However I would like to single out three in particular:
#1 Dana, who I had spoken to on the phone prior to booking to discuss our need for a dog friendly room. Dana was also very helpful when we left the car prior to check in so that we could go to the Fete.
#2 Malika, who was very friendly and helpful, and persuaded the Chef to provide dinner although we arrived in the bar close to the time for last orders. Malika was very friendly and gave the impression that nothing flustered her or was too much trouble for guests.
#3 Keely the Chef. Although we didn't meet Keely we must say a big thanks and compliment her for agreeing to provide dinner. Malika told us the Keely had been on duty all day, and as it was Bank Holiday Monday they had been busy earlier in the day. Keely was also on breakfast duty on the Tuesday and guests included a coach full of German tourists. So we could have understood if Keely had said we were too late. We're glad she didn't as she produced a very tasty dinner.

I'm not going to say which room we had, because I want to have the best chance to be able to reserve that room the next time we go to Harlow and stay at The Harlow Hotel by Accor. Accor aren't investing enough to update the hotel, but they know how to pick brilliant people, as we experienced when engaging with Dana, Malika & Keely.

2026-06-11 • via Tripadvisor
Z
Z • couple • gb
7
Pros:

.

Cons:

Dark paint / decour
Dirty / ripped carpet

2026-06-11 • via Nuitee
S
Sinead • solo_traveller • gb
5
Cons:

Location next to the road, room smelt of stale smoke, not clean, mattresses were lumpy.

2026-06-10 • via Nuitee
R
Ryall • solo_traveller • gb
10
2026-06-09 • via Nuitee
L
Loreta • couple • de
10
2026-06-08 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Clean, attentive staff, breakfast.

Cons:

Paying for parking.

2026-06-08 • via Nuitee
S
Sharon • solo_traveller • gb
6
Pros:

They allowed dogs and good breakfast.

Cons:

Room was miles away from reception and it felt like I'd been sent to the worst part of the hotel cos I had a dog. It was quite basic and didn't feel or smell very fresh. I think it is also used for social housing.

2026-06-08 • via Nuitee
L
Loreta • couple • de
10
2026-06-08 • via Nuitee
J
Jonathan Poncilio • solo_traveller • br
10
2026-06-07 • via Nuitee
P
Pereira • solo_traveller • gb
6
Pros:

Very kind staff very presentable and friendly, very clean and great valium for money I will visit soon again

Cons:

N/A

2026-06-07 • via Nuitee
T
Terry • solo_traveller • gb
8
Pros:

Breakfast was really good
Room cleanliness
Friendly staff

Cons:

Car parking fee
Bar area lacked atmosphere
Many stains on corridor carpets

2026-06-07 • via Nuitee
S
Sam • family_with_children • gb
3
2026-06-07 • via Nuitee
L
Lisa • solo_traveller • gb
8
Pros:

Extremely helpful and friendly staff.went the extra mile for me

2026-06-06 • via Nuitee
S
SIMON • extended_group • gb
8
Did the job as a stopover.
Pros:

Location

Cons:

Our room was furthest away from reception

2026-06-04 • via Nuitee
J
Julie • couple • gb
10
2026-06-04 • via Nuitee
M
Melody • couple • gb
10
Comfort when we needed it
Pros:

Everything was good

Cons:

Nothing

2026-06-04 • via Nuitee
K
Kate • solo_traveller • gb
8
Attending local wedding
Pros:

Location, easy check-in, brealfast

Cons:

All fine for price

2026-06-04 • via Nuitee
8
852melodyj • Couples • Ruthin, Denbighshire, North Wales, Wales
10
Excellent
Pros:

Excellent stay.Staff very helpful. Rooms very clean and of adequate size.
Would recommend

2026-06-03 • via Tripadvisor
R
Robert • solo_traveller • gb
1
Pros:

Nothing

Cons:

Everything it was dirty the carpets are all dirty, the toilet in my room was dirty, the window sils were dirty and tbe tabke in the room, tge room smelled like damp and so did the bedsheets and pilliws, the restaurant was dirty too the tables, cuttlery window sills carpets its by far the worst hotel ive ever stayed at

2026-06-03 • via Nuitee
M
Mano • solo_traveller • gb
6
Needs major refurbishment
Pros:

Location is great
Bar is good
Restaurant is good & breakfast was ok

Cons:

Old and worn off, stained carpets, unpleasant smells

2026-06-02 • via Nuitee