The Grand by SkyCity

Hotels
8.8 (5337 reviews)
90 Federal Street , Auckland , nz

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 5337 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
M
Murray couple nz
10
2026-07-25 via Nuitee
J
JKaipo solo_traveller nz
8
2026-07-25 via Nuitee
C
Cynthia solo_traveller nz
10
2026-07-25 via Nuitee
D
Daniel couple nz
8
Pros:

Nice modern facilities, fantastic location

Cons:

Buffet breakfast was overpriced

2026-07-25 via Nuitee
W
WilliamChapman solo_traveller nz
10
Pros:

Suited purpose

Cons:

Room lighting

2026-07-25 via Nuitee
A
Alexis Charlette couple nz
9
2026-07-24 via Nuitee
M
Matere couple au
9
Overall, we had an enjoyable stay, and with a few small improvements, it would have been an even better experience.
Pros:

The hotel is in a great location with a lovely view. Our room was clean, and the bed was exceptionally comfortable, making for a good night's sleep.

Cons:

We would have appreciated assistance with our luggage rather than having to haul it through the car park and casino ourselves. An event had just finished, so large crowds were heading in our direction, making it difficult to navigate with all of our luggage. Assistance at check-in would have made the arrival experience much more welcoming and convenient.

2026-07-24 via Nuitee
J
Jackson family_with_children nz
10
2026-07-24 via Nuitee
T
Tamatoa couple nz
9
2026-07-24 via Nuitee
C
Chris family_with_children nz
10
2026-07-24 via Nuitee
אמיר solo_traveller il
10
Pros:

מלון מרכזי ומצוין, שירות מצוין, נקי מאוד, מיטות נוחות

2026-07-23 via Nuitee
K
Kimberley family_with_children au
10
Pros:

Atmosphere
Facilities
Location
View
Pool
Breakfast

2026-07-23 via Nuitee
T
Tanaka family_with_children nc
10
2026-07-23 via Nuitee
Z
Zuzana couple au
10
2026-07-22 via Nuitee
M
Murray couple nz
10
Pros:

Central

2026-07-22 via Nuitee
P
Peter family_with_children au
9
2026-07-22 via Nuitee
K
Krystal solo_traveller nz
8
Fabulous location and facilities
Pros:

Was a super convenient location for the comedy show I came to see and easy walking distance to all the local amenities I needed. The room was great, only thing I should've done was take the Harbour view upgrade!

Cons:

Nothing not to like

2026-07-21 via Nuitee
L
Leilanie couple pf
10
Pros:

Personnel très agréable
Hotel bien situé, propre et confortable

2026-07-21 via Nuitee
A
Aaliyah couple nz
10
2026-07-21 via Nuitee
L
Lou family_with_children nz
10
2026-07-21 via Nuitee