The Grand by SkyCity

Hotels
8.8 (5209 reviews)
90 Federal Street , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 5209 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
E
Estelle • couple • nz
7
2026-06-13 • via Nuitee
G
Gina • solo_traveller • nz
10
Well needed time to fill my cup up again
Pros:

By far so relaxing as a night away from kids

2026-06-13 • via Nuitee
R
Rangi • couple • au
10
It was good value for money and will definitely visit again
Pros:

Location

Cons:

VIP parking and concierge need to be more welcoming and helpful. Almost like we were doing their job for them your first point of contact should be exceptional service as we pay extra. Uphold the “GRAND” experience.

2026-06-13 • via Nuitee
D
Dina • family_with_children • nz
10
2026-06-12 • via Nuitee
D
Denise +Andrew • couple • nz
9
A wonderful four nights relaxation.
Pros:

Beautifully clean. The staff were exceptional, the view was amazing, location fantastic.

Cons:

Very small shower, lack of drawer space.

2026-06-12 • via Nuitee
V
vahid • solo_traveller • nz
10
2026-06-11 • via Nuitee
T
Tee • solo_traveller • nz
10
Pros:

I love how central it is to everything I need. I always stay here if I'm staying in the city.

Cons:

That I couldn't stay longer

2026-06-11 • via Nuitee
K
Kingi • couple • nz
9
2026-06-11 • via Nuitee
M
Matt • solo_traveller • nz
9
Excellent location, fun to be in the centre of town.
Pros:

Proximity to the CBD and waterfront.

Cons:

T.v did not work and the bed was uncomfortable.

2026-06-11 • via Nuitee
T
Tailasa • solo_traveller • nz
10
Pros:

View and everything

Cons:

Nothing

2026-06-11 • via Nuitee
E
Emma • couple • nz
8
Good value for money.
Pros:

Great location to the theatre and restaurants. Large sized room and good value for money.

Cons:

The kettle leaked water. Reception brought replacement but this one also leaked.

2026-06-11 • via Nuitee
B
Ben • solo_traveller • au
9
Pros:

Very accomodating staff

2026-06-11 • via Nuitee
N
Nicholas • solo_traveller • my
9
2026-06-11 • via Nuitee
C
Chayse • couple • nc
10
The Grand was all we hoped for and more.
Pros:

All the staff were amazing, helpful and kind. The room views were breathtaking and very clean. Check in and check out, valet parking very easy since the staff were great people with always a smile on their face and happy to help with any demands or questions. We

2026-06-11 • via Nuitee
M
mat • solo_traveller • nz
8
2026-06-10 • via Nuitee
V
Valérie • solo_traveller • pf
10
Parfait.
Pros:

Tout était parfait!
J'avais demandé un surclassement de ma chambre pour avoir la vue et je ne l'ai pas regretté, c'était exceptionnel.
La décoration est sobre mais très chic, la literie est confortable, les draps sont d'excellente qualité ce qui est très appréciable et enfin les éclairages sont parfaits dans la chambre. Tout est dans le détail mais c'est ce qui fait la différence entre un hôtel très bien et un hôtel fabuleux! La piscine de l'hôtel est très longue, idéale pour faire des longueurs et il y a également un jaccuzi et un sauna. La salle de gym est très bien équipée. Je n'ai pas pu profiter du spa et du petit dejeuner par manque de temps mais je reviendrai à l'hôtel lors de mon prochain séjour.

Cons:

Rien , c'est déjà parfait.

2026-06-10 • via Nuitee
L
Lynn • couple • au
10
2026-06-10 • via Nuitee
S
Sarisha • couple • nz
10
What a great experience, great facilities, breakfast and such a great location!
Pros:

It was clean, modern and spacious. All the staff were lovely and the breakfast was delicious.

Cons:

NA

2026-06-10 • via Nuitee
J
Jack Johnson • couple • nz
10
Great
Pros:

Great

Cons:

Great

2026-06-09 • via Nuitee
A
Ange • couple • nz
6
2026-06-09 • via Nuitee