The Grand by SkyCity

Hotels
8.8 (5276 reviews)
90 Federal Street , Auckland , nz
+6493636000

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Loud air conditioning

Categories

Cleanliness
7.91
Unfortunately the room was not as clean as it could have been. Some areas were quite dusty.
Service
9.38
The staff were very friendly, helpful, and accommodating to our needs. Their service was beyond expectation.
Location
9.42
Great location near the Sky Tower and harbor. Very good for sightseeing.
Room Quality
8.37
Rooms were comfortable with fantastic views. However, there were some concerns about lighting and noise.
Amenities
8.4
The hotel provided necessary amenities but had some issues like loud aircon.
Value for Money
8.86
Overall, worth the price considering the location and service, despite some issues.
Food and Beverage
8.91
Breakfast offered an unrivaled choice, adding value to the stay.
Overall Experience
9.18
A positive experience with intention to revisit, despite minor issues faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 5276 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
H
Hayley • solo_traveller • nz
10
Top Notch!
Pros:

So close to everything in town, beautiful views, lovely helpful staff, and such comfortable beds, will 100% be back!

2026-07-04 • via Nuitee
R
RoxAnn • solo_traveller • us
9
Pros:

Staff was exceptional.

2026-07-03 • via Nuitee
D
Duarte Traveller • solo_traveller • pt
10
Excelente estadia
Pros:

Excelente localização, ótimo café da manhã, quarto no vigésimo piso com vistas fabulosas. Estacionamento gratuito desde que faça algumas despesas nos restaurantes agregados.

Cons:

de nada

2026-07-03 • via Nuitee
M
Moeata • couple • pf
10
2026-07-03 • via Nuitee
H
Hunter • couple • nz
10
Devine
Pros:

We enjoyed every minute of our stay, the staff were amazing next time we will to book longer 😀 💯👌

2026-07-03 • via Nuitee
B
Bronwyn • solo_traveller • au
8
2026-07-03 • via Nuitee
B
bridget • family_with_children • nz
10
A perfect treat for grandchildren 11 and 8 from Gisborne and to attend Weta Workshop unleashed.
Pros:

sauna and swimming pool were a great hit with my 2 granddaughters. It was a real treat for them from Gisborne. Really appreciated being able to leave luggage in room prior to regular check in. Original artworks in foyer are magnificent.

2026-07-03 • via Nuitee
L
Li • family_with_children • au
8
2026-07-02 • via Nuitee
S
sally • couple • nz
10
It was fantastic, as always. Thank you.
Pros:

Everything

Cons:

Nothing

2026-07-02 • via Nuitee
M
Michelle • solo_traveller • nz
9
2026-07-02 • via Nuitee
C
Chi • couple • nz
10
amazing stay..
Pros:

the duty manager on 27/6/26 afternoon shift was so amazing very approchable.. and very open for all my request thank you so much

Cons:

nothing at all

2026-07-02 • via Nuitee
F
Fiona • couple • nz
8
Thanks for a comfortable stay.
Pros:

The central location is great. Nice restaurants and shopping close by. Easy to get in and out of the city.

Cons:

You need to scan a QR code to get your room serviced and it didn’t work. Long Que for checking out.

2026-07-01 • via Nuitee
S
Stéphanie • solo_traveller • nc
8
2026-07-01 • via Nuitee
S
Susan • extended_group • nz
10
2026-07-01 • via Nuitee
A
Andrew • solo_traveller • au
8
Pros:

I asked for a quiet room high up, and appreciated getting one.
Nice staff, and comfortable room

2026-07-01 • via Nuitee
S
Shane • couple • au
9
Pros:

Felt well looked after . Meal was great as was the service . Will stay again .

Cons:

Higher level , a view perhaps

2026-07-01 • via Nuitee
D
David • couple • nz
10
2026-07-01 • via Nuitee
M
Maraea • couple • nz
10
Pros:

Breakfast was absolutely yum!
Room was nice and clean with great views!

2026-06-30 • via Nuitee
D
de Beer • solo_traveller • nz
9
Great interactions with all team members from the door to room service!
Pros:

Location, overall feel luxurious

2026-06-29 • via Nuitee
M
Monique • solo_traveller • nz
10
2026-06-29 • via Nuitee