DoubleTree by Hilton Bristol City Centre

Hotels
•
Doubletree by Hilton
8.3 (3609 reviews)
Redcliffe Way , Bristol , gb
+44 117 926 0041

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3609 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
C
Carlotta • solo_traveller • it
9
2026-07-24 • via Nuitee
H
Hugh • couple • gb
8
Comfortable, excellent staff, good food., good car parking !
2026-07-23 • via Nuitee
C
Cicely • solo_traveller • gb
8
2026-07-23 • via Nuitee
A
Anna • couple • gb
7
Pleasant stay
Pros:

Breakfast was good, staff were friendly. Clean and pleasant

Cons:

For the price I was hoping for slightly higher quality

2026-07-23 • via Nuitee
S
Shu Yuen Ron • couple • au
6
Doubletree hotel in Cambridge is better than that in Bristol.
Pros:

The location is good and convenient.

Cons:

The bathroom is very small. There is no refrigerator.

2026-07-22 • via Nuitee
J
Jay Lawford • solo_traveller • gb
10
2026-07-19 • via Nuitee
E
Elizabeth • couple • gb
8
Nice bed, nice breakfast but quite expensive
Pros:

Easy to find and within walking distance to everything you need. The bed was massive and very comfortable, had a great nights sleep. The breakfast in the kiln restaurant was also very good.

Cons:

Lack of sound proofing, hearing people in the corridor when trying to rest, hearing people outside when the window was closed. The lift was very small especially when you have luggage. The prices in the bar where high considering the options weren’t premium. E.G £14 for one glass of prosecco. Whilst there weren’t any major issues with our stay, a friend was also staying and when checking in was given the key card to a room which someone else was already staying in, which she walked into alone, which is a safety issue and probably the one thing you never expect to happen at a hotel.

2026-07-19 • via Nuitee
T
Thomas • couple • gb
7
Ok but ruined by cleaner
Pros:

Location

Cons:

Cleaners knocking the door three times within a 30 min period before 10am. Very disappointing and will not stay here again.

2026-07-19 • via Nuitee
L
Lily • couple • gb
4
Cons:

Lifts were out of order, one working one was so small and slow, it took forever to take luggage to our rooms and to check out, not even at peak times. The aircon didn’t work properly, which in the current heat was less than ideal.

2026-07-19 • via Nuitee
C
Ceri • couple • gb
10
Excellent stay with great rooms and very helpful staff
Pros:

Rooms were excellent and quiet. I had booked 3 rooms to accommodate family celebrating my son's 30th birthday. The staff were so helpful giving me early access to his room to decorate it, and gave him complimentary chocolates amd bar drinks. They were also very flexible with the car park stay. Everyone was polite and helpful.

Cons:

The quality of the coffee at breakfast.

2026-07-18 • via Nuitee
4
484vivienneh • Friends getaway
10
Great hotel and amenities
Pros:

A very enjoyable spa break with a friend. The hotel and spa were great, nothing was too much trouble for the staff. Everywhere was clean and tidy, room and beds comfortable, found was good. Would definitely stay again x

2026-07-17 • via Tripadvisor
P
Philip • solo_traveller • au
9
2026-07-17 • via Nuitee
T
Thomas • couple • gb
7
Good hotel in good location
Pros:

Great location, comfortable clean rooms

Cons:

Air con made clanking noises intermittently which disturbed sleep

2026-07-16 • via Nuitee
M
Maria • couple • gb
8
2026-07-16 • via Nuitee
A
Angela • solo_traveller • gb
9
2026-07-16 • via Nuitee
J
Jelani • couple • gb
6
2026-07-15 • via Nuitee
R
Robert • solo_traveller • gb
9
Very nice Hotel, just needs phone chargers(USB) in rooms
Pros:

Clean and tidy

Cons:

Nothing

2026-07-15 • via Nuitee
B
beatriz • family_with_children • es
8
Agradable
Pros:

Ubicación

Cons:

Habitación pequeña sin enchufe en el baño

2026-07-15 • via Nuitee
C
Cheryl • couple • gb
4
A mixed bag!
Pros:

Location - excellent for a concert at St Mary Redcliffe
Breakfast good - food constantly replenished, Nice restaurant.
Bar in evening cool & quiet - despite England match being on tv! Helpful staff

Cons:

Check-in experience dire. We needed a quick check-in having been delayed on the motorway and needing to go out almost straight away. There were only 2 people on the desk - one completely occupied on the phone, apparently dealing with an invoice whilst 9 people were queuing for attention.

On our 2nd day we went out at noon and returned after 3pm expecting to be able to rest & shower before going out again - only to find the room hadn't been serviced. When the woman tasked with the job finally turned up she was clearly stressed - presumably there was a shortage of staff. At my request she handed me clean towels, toilet rolls and tea/coffee/milk sachets but had no clean cups. For a stay costing several hundred pounds we washed our own cups and lived with the bins overflowing!

To give him his due, the receptionist at check-out took the wine we had had the previous night off the bill by way of compensation (we hadn't asked for that so the gesture was appreciated). However, the whole experience left a lot to be desired - including the fact that only one lift (of 2) was operational the whole time we were there - so long waits had to be factored in to leaving times for various events.

It was lovely to have aircon during a heatwave - but the whole hotel could have been several degrees warmer and still comfortable rather than adding to the problems of global warming by cranking the temperature quite so low!

2026-07-14 • via Nuitee
M
Marie • couple • fr
9
2026-07-14 • via Nuitee