DoubleTree by Hilton Bristol City Centre

Hotels
•
Doubletree by Hilton
8.3 (3526 reviews)
Redcliffe Way , Bristol , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3526 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
L
lisajaneburton • Business • Falmouth, Cornwall, England
10
Fantastic welcome
Pros:

Really lovely welcome into the hotel by Alex on reception. Super friendly, really helpful & efficient and warm cookie was a lovely way to check in!

2026-06-11 • via Tripadvisor
D
Dell4real • Couples • Melbourne, Victoria
10
Pleasant stay with great service
Pros:

We stayed here before and after a short coach tour of Wales, and the hotel kindly stored our baggage while we were on tour. Our room was very comfortable, and the reception staff were friendly and efficient. We dined in the attached Kiln restaurant and enjoyed pleasant meals with excellent service from Niko and his friendly assistant.

2026-06-11 • via Tripadvisor
R
Richwestmids • Business • West Midlands, England
8
4.5⭐ Stay: Clean, Comfortable & Great Service
Pros:

Location was excellent — only about a 10-minute walk from the station, very convenient.
Room was comfortable and clean. No view, but that didn’t matter for a one-night stay.
Slept like a log and woke up feeling really refreshed.
Room was in good condition overall, though the bathroom was quite small — fine for a short stay.
Only slight downside was the smell of the cleaning products, which I wasn’t too keen on.
The standout was the reception team — extremely helpful and welcoming.
Breakfast was also a highlight: great staff and lots of choice, including a delicious omelette.

Overall:
I’d rate it 4.5 rather than 5.

Would definitely stay again.

2026-06-11 • via Tripadvisor
J
Jennifer • couple • gb
10
2026-06-10 • via Nuitee
F
Frances • family_with_children • gb
10
2026-06-10 • via Nuitee
C
Cristina • family_with_children • it
8
2026-06-09 • via Nuitee
A
ALEX • couple • gb
10
2026-06-08 • via Nuitee
A
Andrew • couple • gb
9
2026-06-08 • via Nuitee
B
BettyMac • couple • gb
8
Pros:

Good location between Train station and city centre, helpful staff

Cons:

No shelf in bathroom for toiletries, another grab handle by the shower exit would be safer
Awkward tea making facilities tucked away in a drawer

2026-06-08 • via Nuitee
K
Kirpal • solo_traveller • gb
7
Pros:

Local and safe parking

Cons:

Have been staying there for a number of years. Room was a little tired and bath shower screen simply didn’t work. Room smelt damp.

2026-06-08 • via Nuitee
M
Misa • couple • gb
10
2026-06-07 • via Nuitee
B
Barbara • solo_traveller • gb
9
Really good accommodation in good location
Pros:

Very convenient for Temple Meads rail station. Great room and amenities and a very welcome cookie to go with Nespresso coffee machine in room.

Cons:

Reception failed to tell me you have to swipe room card to use lift!

2026-06-06 • via Nuitee
A
Alexandru • solo_traveller • ch
9
2026-06-06 • via Nuitee
A
Andy • couple • gb
10
2026-06-04 • via Nuitee
J
Jan • couple • gb
8
Would go and stay again
Pros:

Friendly staff, close to where we needed to be

2026-06-04 • via Nuitee
D
Dianne • extended_group • gb
8
Pleasant stay
Pros:

Good location and good size rooms

Cons:

No fridge in room - essential for cool drinks especially in the summer

2026-06-03 • via Nuitee
M
Martin • solo_traveller • gb
8
Enjoyable Stay
Pros:

Excellent location with friendly and efficient staff. Comfortable bed, plenty of plugs to charge things.

Cons:

Arriving on foot you had to walk up a slope to get to the entrance.

2026-06-03 • via Nuitee
A
Anne • couple • gb
9
Comfortable stay near the station for a 2 night break to go on the Royal Duchy steam train
Pros:

Well located a short easy walk from Bristol Templemeads and the vibrant, interesting regenerated old harbour area for evening meal and stroll.
Comfortable bed, excellent efficient large walk in shower, good breakfast.
We reported an issue to the friendly young man on reception Monday morning and he was very responsive having the authority to sort it out to our satisfaction without hesitation.

Cons:

Our room was not serviced during our 2 night stay, reported to reception who agreed this was not their usual standard and quickly apologised and offered a complimentary breakfast.

2026-06-02 • via Nuitee
J
Jackie • family_with_children • gb
6
Ok minus
Pros:

Hotel location.

Cons:

Found the breakfast a bit overpriced. Fairly standard.
Reasonable choice but had to request items which should have been available.
Didn't have breakfast on days 2 and 3 because the coffee was so poor.
The hotel vibe was very much that of a business facility. Eg Interviews (loudly) taking place in the guests lounge area.
Room looked tired eg curtains in poor quality not hung properly
The available robes would barely fit a child, although they were labelled large. I'm not that big.
My main gripe refers to the screen in the foyer promoting Uber taxis for guests. I used this, thinking I would pay U er prices. I was charged £29. My so arranged the taxi back, same journey but via the app and it cost £11. Very angry re that

2026-06-02 • via Nuitee
G
Grant • extended_group • gb
8
2026-06-02 • via Nuitee