Mantra in the Village

Hotels
•
Mantra
7.8 (357 reviews)
Cnr Grant St & Warner Street , Port Douglas , AU
+61 1300 092 872

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Garden
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Spacious rooms and balconies
Undercover parking
Large bathrooms / walk-in showers
Comfortable beds
Kitchen facilities in some rooms
Helpful/responsive staff when contacted
Cons:
Filthy/poorly cleaned tiled floors
Mould and water marks in bathrooms
No 24-hour reception / phone booking issues
Noise from pub/other guests (thin windows/shutters)
Some rooms dated and musty A/C
Perceived poor value for the price

Categories

Cleanliness
5
Multiple reviewers report filthy tiled floors, mould in bathrooms and sticky/unclean upholstery; cleanliness is a clear weak point.
Service
8.5
Staff were described as helpful and responsive when contacted (quick response to noise complaint), though there are repeated notes about no 24-hour reception and some booking/phone issues.
Location
9.5
Consistently praised as right in town/very central and an easy walk to the main road and beach — one of the strongest positives.
Room Quality
8
Rooms are described as spacious with balconies, large bathrooms and comfortable beds, but some units are dated, with musty A/C and issues with noise or cramped balcony designs.
Amenities
8
On-site features like undercover parking, spas/large showers, kitchen facilities in some rooms and balconies are noted positively, though lack of 24h reception reduces convenience.
Value for Money
7
Mixed — some guests found the stay comfortable and worth it, while others were astounded by the poor condition for the price (dirty floors, dated fixtures), lowering perceived value.
Food and Beverage
7.8
Little direct hotel F&B feedback; nearby dining recommended by guests. Assigned the target rating due to lack of substantive on-site F&B commentary.
Overall Experience
8.6
Aggregate impression is generally positive because of location, space and helpful staff, but marred by cleanliness and occasional noise issues, producing a mixed-to-positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Roman-inspired Pool and Spa
Indulge in relaxation at our large Roman-inspired pool and spa, complete with mosaic tiling for a touch of elegance.

Convenient Location
Explore the vibrant Esplanade and Pier Waterfront, just a short 5-minute walk from Mantra in the Village.

Tropical Oasis with Waterfalls and Fountains
Experience serenity in our tropical landscaped gardens adorned with cascading waterfalls and fountains, creating a tranquil atmosphere.

Book your stay at Mantra in the Village for a perfect blend of luxury and convenience in Port Douglas.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers/Mantra/BFree Surfers Paradise. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that rooms are serviced once a week. Please note that this property requires a refundable AUD200 credit card pre-authorization or cash deposit upon check in to cover any additional expense charges. When booking for 3 or more rooms, different policies and procedures apply. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

7.8
Based on 357 reviews
Cleanliness: 5
Service: 8.5
Location: 9.5
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8.6
N
Natalie • couple • nz
9
Perfect stay will definitely be back
Pros:

Location right in town. Small walk to beach and shops. Perfect location for everything. Undercover parking . Tub was great. Clean and lots of room . Balcony was lovely for breakfast and afternoon drink.

2026-10-30 • via Nuitee
N
Nicole • couple • au
8
Great stay, in the heart of Port Douglas
Pros:

The location was great; very easy walk up to the main road of Port Douglas. The beds were really comfortable and the bathroom was very large with a great shower (and spa, but we didn’t use it).

Cons:

We had a very noisy person in the room next door. However we called reception and someone responded quickly and sorted it out. Staff were very good even though not on site.

2026-10-26 • via Nuitee
G
Gavin • couple • gb
5
Perfectly fine room but noisy drunk people kept us awake
Pros:

The room was perfectly clean and comfortable. Visit Bam Pao for dinner, it is amazing!

Cons:

We had specifically requested a quiet room, but our room was above a pub and we only had thin wooden shutters for windows, so we were woken by loud drunks a number of times during the night. The lack of a 24 hour reception also made things difficult at times, but the one staff member we did encounter was helpful

2026-10-25 • via Nuitee
J
Julie • couple • au
10
We always stay at the mantra and have never been disappointed
Pros:

We got there and were told we had an upgrade, great.

Cons:

Absolutely nothing

2026-10-21 • via Nuitee
B
Bernie • couple • au
10
2026-10-14 • via Nuitee
A
Alexander • solo_traveller • au
10
Comfortable, Homely, Quality
Pros:

The Decor

Cons:

I didnt stay longer..

2026-10-11 • via Nuitee
M
Michelle • family_with_children • au
4
Great Location, filthy tiled floors.
Pros:

Location was good. Once you got a key access was good. Lot's of space in the rooms was good. Adjoining rooms, one with kitchen/cooking facilities (room 15) was good as was the walk in shower for our elderly parents. Room 16 with connecting door normal sink, fridge and Tea/Coffee Making facilities. Shower over a spa bath could do with a hand rail on the wall. Both had balconies. Nice pump hand/body soap, I didn't use the shampoo and conditioner in the pumps. Cutlery and accessories in the kitchen areas were adequate.

Cons:

No reception present, eventually go them to call us back to access the safe for our room keys. The rooms looked a little dated though serviceable. Until I took my shoes off walked on the tiled floors, yuck, dirty almost slimy, black feet within 1 minute. There is zero excuse for a floor to be like this. It needs a damn good scrub. Vacuuming alone is not sufficient to clean tiled floors. The A/C in larger room (15) the air coming out stunk, very musty.

2026-10-11 • via Nuitee
N
Nikki • couple • au
10
Comfortable stay easy check-in and check out. Rooms are beautiful and central to everything.
Pros:

Very central location to everything in the room was actually a lot nicer when we got there and looked in the photos. Mind you it looked lovely in the photos. It was just a lot bigger than expected.

Cons:

Can’t say there is anything that I didn’t like apart from the fact that we had to check out.

2026-10-11 • via Nuitee
J
Julian • family_with_children • au
8
2026-10-10 • via Nuitee
P
Patricia • couple • au
9
the balcony was too closed in
Pros:

location

Cons:

the balcony was too closed in

2026-10-10 • via Nuitee
A
Anne • solo_traveller • au
9
2026-09-19 • via Nuitee
L
LONGINA • couple • au
8
Good for short stay
Pros:

Location

Cons:

No reception desk

2026-09-11 • via Nuitee
M
Michael • family_with_children • au
4
Very poor quality and for the price we were astounded.
Pros:

Location was great for us. not much else was good about this dated property.

Cons:

First up when trying to book in it took an eternity to get through then the lady(for want of a better word) hung up on me! no return phone call so i picked up the phone and called again, got a different lady and she said oh the phone dropped out. Then we get up to the room and the floors are filthy, as if they had not even moped the floors in weeks. Bathrooms had mould and shower screens had bad water marks all over them. Beds were those stupid mattresses pushed together and the pillows were like bricks. Sitting on the couch was comfortable but sticky on the skin like it had not been cleaned for years. The incessant noise from people above/below pushing their chairs across the floor was very annoying. Clearly they have spent no money on this hotel since it was built, everything was old and dated. Chipped tiles, doors swollen and paint worn off.

2026-09-06 • via Nuitee
P
Pat • couple • au
6
Location and cleanliness were good. Facilities needs an audit
Pros:

Location

Cons:

Bed and mattress broken and needs replacing
Lamp broken and dangerous
Coffee maker did not work
Refrigerator died as well

2026-08-18 • via Nuitee
L
Lee • extended_group • au
8
2026-08-17 • via Nuitee
C
Colleen • solo_traveller • nz
5
Pros:

Location . Close to food and entertainment .
Pool was nice.
Addie at reception next door was quick to help when our bed and shower fell apart

Cons:

The beds were old and one had to be replaced while we were there due to its poor condition. Bathroom floor was dirty along with the drapes. Generally the place was tired.
Towels cost $20 if you needed a new set before 7bdays was up
Advertised as a luxury hotel .. didn't come close

2026-08-15 • via Nuitee
A
Andrew • couple • au
8
2026-08-11 • via Nuitee
G
Greg • couple • au
9
Central & comfortable
Pros:

Central location. Fully self contained

Cons:

Reception unmanned the whole time

2026-08-03 • via Nuitee
C
Carmen • family_with_children • au
10
Unbeatable location!
Pros:

Incredible location and great sized rooms.

Cons:

Underground parking not suitable for larger cars.

2026-07-20 • via Nuitee
D
David • solo_traveller • au
8
2026-07-12 • via Nuitee