The Falstaff in Canterbury

Hotels
8.4 (3295 reviews)
8-10 St Dunstans Street , Canterbury , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly, helpful staff
Comfortable/excellent bedding
Stylish/chic rooms and common areas
Good breakfast and afternoon tea (pre-order)
Parking available
Cons:
No air conditioning / rooms can overheat
Some rooms small with limited storage
Noise (street noise, drilling, fire alarm disruption)
Cleanliness/maintenance issues (mould, need for deeper clean)
Occasional inflexibility on timings (e.g., offers not honored)

Categories

Cleanliness
7
Mixed: several guests report visible mould in shower seals and a need for deeper cleaning; other areas (sitting room) described as pleasant.
Service
9.7
Strongly positive: numerous comments praise very friendly, helpful and hard-working staff who went out of their way (helped locate lost watch, attentive reception).
Location
9.7
Very positive: repeatedly described as very central and conveniently close to Canterbury West Station and easy for getting around.
Room Quality
7.2
Mixed to negative: some praise excellent bedding and chic rooms, but several guests mention very small rooms, limited storage, overheating and maintenance issues.
Amenities
8.4
Generally positive: parking, attractive bar/lounge and sitting room, afternoon tea (pre-order) and availability of fans noted; lack of air conditioning is a recurring downside.
Value for Money
7.6
Moderate: good location and service boost perceived value, but small rooms for the price and occasional service friction (timing inflexibility) reduce perceived value.
Food and Beverage
8.8
Mostly positive: breakfasts described as decent and staff-served English breakfasts are appreciated; a few mentions of reheated items but overall favorable commentary on food.
Overall Experience
8.8
Positive overall: many guests say they would return and praise the friendly atmosphere and central location despite issues with noise, heat and some maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:34

Property Description

Historic Charm and Modern Comforts

Original Features and Cozy Atmosphere
Experience the charm of a 1403 coaching inn with oak beams, open log fire, and modern amenities like free WiFi and TV in each room.

Delicious Dining and Cocktail Delights
Indulge in a full English breakfast and continental buffet, then unwind at the cocktail bar with a selection of Classic and Signature cocktails, local beers, and wines.

Convenient Location and Easy Access
Just 2 minutes from the city center and a short walk to Canterbury West Rail Station and the stunning Norman cathedral. Book now for a memorable stay at The Falstaff.

Important information:

For any bookings with 5 rooms or more, a group policy is applicable - please check with the hotel when making the booking. These may require a deposit or full pre-payment before the date of arrival.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 3295 reviews
Cleanliness: 7
Service: 9.7
Location: 9.7
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.8
H
Heiko • solo_traveller • de
8
2026-09-11 • via Nuitee
L
Luisa • couple • gb
5
Pros:

Location was good

Cons:

Too expensive for what it is.

2026-09-10 • via Nuitee
W
Wortley • solo_traveller • gb
8
Pros:

Close to city centre.

Cons:

Very expensive.

2026-09-09 • via Nuitee
D
Daniel • couple • br
9
2026-09-09 • via Nuitee
V
vallybb • solo_traveller • fr
6
2026-09-09 • via Nuitee
E
Erica • couple • gb
10
2026-09-08 • via Nuitee
M
Myriam • couple • us
9
2026-09-07 • via Nuitee
M
Michelle • couple • gb
10
2026-09-07 • via Nuitee
T
Terry • solo_traveller • ca
9
Stay here! We’ll be back!
Pros:

Can’t say enough about the Falstaff!

Cons:

No complaints at all.

2026-09-07 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-09-06 • via Nuitee
C
cinzia • solo_traveller • it
6
2026-09-05 • via Nuitee
S
Siobhan • couple • gb
6
Fine,
Pros:

Like the period features, nice bar, excellent food and drinks.
Room was facing the street and very very noisy at nighttime

Cons:

Noisy, issue with booking room - was given wrong information and ended up getting stuck with the basic room which isn’t what we wanted.

2026-09-04 • via Nuitee
W
Walter • couple • nl
8
2026-09-04 • via Nuitee
J
Joleen • solo_traveller • us
6
Pros:

Staff was great, bar and downstairs area were great

Cons:

No circulation, no windows that could open, stuffy, hot room.

2026-09-04 • via Nuitee
A
Alastair • couple • gb
10
Excellent stay in a lovely hotel in a lovely city.
Pros:

Great location, pleasant staff and fine breakfast.

Cons:

Parking was expensive and pricing do with being adjusted to give better value.

2026-09-03 • via Nuitee
D
derek • couple • gb
1
hotel room not fit for purpose
Cons:

The worst hotel I ever stayed in. I'm awaiting an e-mail from booking .com regarding a refund.m please contact me

2026-09-03 • via Nuitee
S
Sebastian • family_with_children • de
10
Pros:

Sehr hilfsbereites Personal an der Rezeption!
Vielen Dank!!!

2026-09-02 • via Nuitee
F
Fiona • couple • gb
6
Great location, comfortable
Pros:

Location, lighting, decor and comfort

Cons:

Breakfast - the full English was obviously sitting in a vat next door- watery eggs and overcooked bacon. Mushrooms looked boiled! Everything else was fine but this particular aspect of the menu felt like it belonged in a low budget chain

2026-09-02 • via Nuitee
J
Juan de Dios • couple • es
10
Pros:

Gran desayuno, genial ubicacion y buena habitacion

Cons:

Nada

2026-09-01 • via Nuitee
A
Anna • couple • de
7
Für eine Nacht ist das Hotel vollkommen in Ordnung.
Pros:

Ausstattung ist geschmackvoll.

Cons:

Zimmer war sehr klein sowie das Bett.

2026-09-01 • via Nuitee