The Falstaff Hotel

La colazione era buona, con possibilità sia di colazione continentale sia di colazione inglese, con l'aggiunta anche di varianti. L'atmosfera di locanda medievale è molto suggestiva e in tema con la storia della città. Un valore aggiunto.

Very clean , great location and excellent customer service.

God frokost

Das Zimmer ist sehr schön und sauber

Great location in Canterbury. Short walk into town. Near Canterbury West station.
Room was clean and comfortable. Shower was good.
Staff were excellent. Alexandra was very helpful.
Food was good.
Bikes accommodated in locked garage. Thank you.

I arrived at the Falstaff hotel around 16:00 and was immediately concerned with my choice. Locating the hotel car park was a nightmare and what would have been a huge help was to have found information on the website relating to this. It was a significant challenge when I arrived outside the hotel (on a main city centre road) and there was zero signage and I was literally on the High Street. In the end, I had to leave my car on a side street and risk a ticket whilst I ran to the hotel for guidance. This was freely given, however it would’ve been much more helpful had I been provided proactively with this information when booking. There was some vague information on the website, but this was totally inadequate for someone not familiar with the Canterbury. A physical map or photographs would’ve been hugely helpful.

The second issue on the back of the above were the arrangements for parking in the hotel car park. The small car park, whilst owned by the hotel, is operated by an external company and you have to register with them after you’ve arrived as space is limited. This can only be done online with the company, however the Wi-Fi at the Falstaff is not the best and securing a connection, or even using my own data, took well in excess of 30 minutes to achieve a successful connection. It was also frustrating that I could only book for one day when I was staying for two. That made it necessary to do a second booking the next morning to increase my stay by 24 hours. I strongly feel that it would be far superior for guests to register their car at reception for the duration of their stay at check in, which is a more common practice with hotels using a parking agency.

Having got the negatives out of the way, the positives are that the hotel is very well located for accessing the majority of local sites without the need of using a car. The hotel is quite an old building that has huge character and occupies very attractive premises. Check-in was quite straightforward and all my details were accurately confirmed. I had reserved a luxury room and this was a decent size and had the benefit of a rolltop bath in the bedroom as well as a decent size bathroom with a good-sized shower cubicle. The room did not have air-conditioning, but did have fully opening windows that gave a good flow of fresh air. A fan was also provided. The super king-size bed was very comfortable. I met the housekeeper in the morning and she was very efficient and friendly. The room had a hospitality tray and bottled water, a wall mounted TV, but no safe.

Breakfast was taken in a small dining area and parts of the main restaurant were opened if necessary should too many guests arrive at one time. I found Luke to be exceptionally helpful and nothing was too much trouble. He had a good personality and was friendly. Food servings were plentiful and all items were high-quality and tasted fresh. I looked into the possibility of a late check out after my second night, and was accommodated with an extra 30 minutes, which was quite helpful.

The price of the hotel is fair for the quality, and my stay was very pleasant and comfortable. The Falstaff is an excellent base when visiting Canterbury.

Magnifique décoration. Emplacement superbe à 5-8 min de la cathédrale. Parking privé (15livres/24h)
Personnel super gentil.

朝食がとてもおいしかった。また、部屋も清潔で広かった。主要な観光地へのアクセスもとても良かったです。

Lage ist top, daher hatten wir wieder einmal hier Station gemacht. Personal sehr nett, Bar und Restaurant sind ansprechend gemacht. Wenn man Glück hat, kann man einen Parkplatz im Hinterhof ergattern.

Location was great, rooms were lovely, breakfast was really nice. Parking was a bonus, even if it did come at an extra cost because it was convenient.

sehr gutes Frühstück, sehr bequeme Betten