HOTEL illuster - Urban & Local

Hotels
8.7 (936 reviews)
Zürichstrasse 14 , Uster , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.38
Some reviews mentioned cleanliness issues such as a bad smell and the cleanliness level not up to par, affecting the overall sentiment.
Service
8.95
Multiple positive mentions of friendly and helpful staff, contributing to a favorable view of service.
Location
9.09
The location was often noted as perfect, very central, and convenient for access to transport and amenities.
Room Quality
8.64
Most reviews praised the room's comfort and cleanliness, although a few complaints about noise and issues with the bed were noted.
Amenities
8.47
Amenities including the garage and breakfast received positive feedback, though some technical issues were highlighted.
Value for Money
8.53
General consensus that the hotel offers good value, though it is considered a bit pricey for some.
Food and Beverage
8.78
Breakfast mentioned positively with varied options; however, one comment about the quality of a specific item was noted.
Overall Experience
8.75
Overall sentiment is very positive with many guests stating they would return, highlighting a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:52

Property Description

Central Location and Convenience
HOTEL Illuster - Urban & Local is conveniently located in Uster, only 150 meters from the train station, making it the perfect choice for travelers looking for easy access to transportation and nearby attractions.

Comfortable Rooms with Scenic Views
Each room at the Illuster offers a cozy retreat with modern amenities including a private bathroom, flat-screen TV, and picturesque views of the surrounding mountains. Upgrade to a room with a balcony and minibar for added luxury during your stay.

Complimentary Breakfast and Gym Access
Start your day with a delicious breakfast buffet at the hotel and grab a snack at the on-site bar. Guests also have free entry to a nearby gym, ensuring a well-rounded stay that caters to both relaxation and fitness needs.

Experience the best of Uster at HOTEL Illuster - Urban & Local. Book now for a memorable stay!

Important information:

Guests arriving outside the official check-in time are kindly asked to contact the property in advance in order to arrange the check-in. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 9 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 17 years old stay for CHF 40 per person per night when using an available extra bed.
    Adults stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 936 reviews
Cleanliness: 8.38
Service: 8.95
Location: 9.09
Room Quality: 8.64
Amenities: 8.47
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 8.75
M
Malygin • family_with_children • aq
10
Pros:

Отличный завтрак. Чистые, большие номера. Удобные кровати.

2026-06-16 • via Nuitee
M
Maksymilian • solo_traveller • pl
10
2026-06-16 • via Nuitee
P
Perez • solo_traveller • mx
9
2026-06-16 • via Nuitee
B
Birgit • solo_traveller • de
9
Empfehlenswert
Pros:

Ich habe am Anreisetag noch kurzfristig mein Zimmer tauschen können da ich gern in die obere Etage wollte. Ich hatte ein sehr schönes geräumiges und sauberes Zimmer mit Balkon und toller Aussicht.Ich war schon desöfteren hier im Hotel Iluster und kann es immer wieder empfehlen.Das Frühstück ist hervorragend und rund um ein angenehmes Ambiente.Die Mitarbeiter waren sehr freundlich.

2026-06-16 • via Nuitee
D
Davis • solo_traveller • mx
10
Pros:

El personal es muy amable

Cons:

No aplica

2026-06-15 • via Nuitee
B
Birute • family_with_children • gb
10
2026-06-14 • via Nuitee
J
Jana • solo_traveller • ch
9
2026-06-14 • via Nuitee
K
Karin Blaauw • solo_traveller • de
7
Pros:

Freundlicher, hilfsbereiter Empfang, Gutes Frühstücksbuffet

Cons:

Betten waren sehr hart und die Kopfkissen sehr unbequem.
Das Bad ist sehr klein, die Dusche setzt alles unter Wasser, da die Abtrennung zu klein ist.
Eine Heizung ließ sich nicht anstellen.
Zum Glück war die Bettdecke warm genug.

2026-06-09 • via Nuitee
N
Nici H. • solo_traveller • at
10
Super geeignet als BusinessHotel
Pros:

Sehr freundliches Personal, gute Lage tolles grosses Zimmer

2026-06-09 • via Nuitee
J
Jaco1969 • solo_traveller • ch
9
Pros:

Staff, cleanliness, facility in ecellent state, easy indications for late arrival.

2026-06-09 • via Nuitee
J
Jaco1969 • solo_traveller • ch
8
Pros:

Very nice reception
Functional and clean rooms

2026-06-08 • via Nuitee
U
Urs • couple • ch
8
2026-06-08 • via Nuitee
J
Jenny • family_with_children • ch
9
2026-06-08 • via Nuitee
M
Marylise • couple • ch
8
2026-06-07 • via Nuitee
N
Nuñez • couple • ch
10
2026-06-07 • via Nuitee
M
Marie • family_with_children • it
10
2026-06-07 • via Nuitee
F
Franziska • family_with_children • ch
9
Pros:

Zentral gelegen ,gute Einrichtung in Zimmern, mit Balkon top, Restaurant schöne Lage zuf Dach, sehr freundliches Personal. Komme gerne wieder.

Cons:

Eingang im Einkaufszentrum etwas düster.

2026-06-07 • via Nuitee
D
Domenico • solo_traveller • ch
9
2026-06-06 • via Nuitee
A
Alejandra • couple • ch
8
Excelente ubicación
2026-06-06 • via Nuitee
F
Fidan • solo_traveller • ch
7
2026-06-06 • via Nuitee