HOTEL illuster - Urban & Local

Hotels
8.7 (968 reviews)
Zürichstrasse 14 , Uster , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.38
Some reviews mentioned cleanliness issues such as a bad smell and the cleanliness level not up to par, affecting the overall sentiment.
Service
8.95
Multiple positive mentions of friendly and helpful staff, contributing to a favorable view of service.
Location
9.09
The location was often noted as perfect, very central, and convenient for access to transport and amenities.
Room Quality
8.64
Most reviews praised the room's comfort and cleanliness, although a few complaints about noise and issues with the bed were noted.
Amenities
8.47
Amenities including the garage and breakfast received positive feedback, though some technical issues were highlighted.
Value for Money
8.53
General consensus that the hotel offers good value, though it is considered a bit pricey for some.
Food and Beverage
8.78
Breakfast mentioned positively with varied options; however, one comment about the quality of a specific item was noted.
Overall Experience
8.75
Overall sentiment is very positive with many guests stating they would return, highlighting a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:52

Property Description

Central Location and Convenience
HOTEL Illuster - Urban & Local is conveniently located in Uster, only 150 meters from the train station, making it the perfect choice for travelers looking for easy access to transportation and nearby attractions.

Comfortable Rooms with Scenic Views
Each room at the Illuster offers a cozy retreat with modern amenities including a private bathroom, flat-screen TV, and picturesque views of the surrounding mountains. Upgrade to a room with a balcony and minibar for added luxury during your stay.

Complimentary Breakfast and Gym Access
Start your day with a delicious breakfast buffet at the hotel and grab a snack at the on-site bar. Guests also have free entry to a nearby gym, ensuring a well-rounded stay that caters to both relaxation and fitness needs.

Experience the best of Uster at HOTEL Illuster - Urban & Local. Book now for a memorable stay!

Important information:

Guests arriving outside the official check-in time are kindly asked to contact the property in advance in order to arrange the check-in. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 9 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 17 years old stay for CHF 40 per person per night when using an available extra bed.
    Adults stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 968 reviews
Cleanliness: 8.38
Service: 8.95
Location: 9.09
Room Quality: 8.64
Amenities: 8.47
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 8.75
K
Kristina • family_with_children • ch
9
2026-07-26 • via Nuitee
Y
Yvonne • extended_group • de
10
2026-07-25 • via Nuitee
R
reem • family_with_children • kw
10
A very good hotel with great AC
Pros:

The reason we chose this hotel is because it has AC. However, it exceeded our expectations!
1- The rooms are veeeeery spacious and very clean and in a great condition.
2- The AC is highly efficient like the ones we have in the middle-east.
3- The hotel staff were very friendly and explained everything clearly.
4- The breakfast area was nice and had an outdoor seating that you can enjoy if the weather was good.
5- The hotel is attached to a mall that has a huge Migros (MMM).
6- The parking area is in the basement.

Cons:

Nothing. Actually, if you were visiting that area or nearby Zurich, choose this hotel.

2026-07-23 • via Nuitee
A
Albert • couple • de
8
Pros:

gutes Frühstücksbuffet aufmerksam nachgefüllt, aber kein Service

Cons:

die vielen Baustellen, die die Garageneinfahrt schwer finden ließ

2026-07-20 • via Nuitee
A
Arantxa • solo_traveller • es
8
2026-07-18 • via Nuitee
P
Peter • couple • ch
8
2026-07-17 • via Nuitee
V
Vera • solo_traveller • de
10
2026-07-17 • via Nuitee
N
Nicole • solo_traveller • de
10
Pros:

Sehr freundliches und zuvorkommendes Personal.
Das Frühstück ließ für uns keine Wünsche offen.
Auch das letzte Getränk an der Bar ließ keine Wünsche offen.

Cons:

Es gab nichts zu beanstanden!

2026-07-15 • via Nuitee
M
Marcel • solo_traveller • ch
9
2026-07-14 • via Nuitee
R
Ramirez • solo_traveller • ch
10
2026-07-13 • via Nuitee
F
Franziska • solo_traveller • ch
9
Sehr gut ausgestattete Zimmer, tolles Frühstück und sehr aufmerksames Personal, was will man mehr.
Pros:

Das Frühstück ist sehr reichhaltig und vielseitig. Das Personal ist sehr aufmerksam-
Die Lage auf dem "Dach" des Einkaufszentrums mit dem begrünten Dachgarten ist unerwarter sehr schön und ruhig.
Die Zimmer sind klimatisiert, haben eine Bügelgelegenheit, es sind genüged Steckdosen vorhanden.

Cons:

Nachts ist der Eingang zum Hotel etwas einsam, eher düster.

2026-07-13 • via Nuitee
C
Carl Tryggve • couple • se
9
2026-07-13 • via Nuitee
M
Mauro • solo_traveller • it
8
2026-07-10 • via Nuitee
J
John • solo_traveller • ch
9
Excellent hotel, very helpful, friendly and professional staff. High standard and beatiful.
2026-07-06 • via Nuitee
G
Gaugey • extended_group • ch
10
2026-07-04 • via Nuitee
G
Germano • couple • it
8
Funzionale
Pros:

Posizione e silenzio

Cons:

Colazione

2026-07-03 • via Nuitee
B
Barbara • solo_traveller • ch
8
2026-07-02 • via Nuitee
J
James • solo_traveller • gb
10
2026-07-02 • via Nuitee
D
Davina • solo_traveller • gb
10
Pros:

Excellent, had a great stay, lovely air conditioning in the heatwave!

2026-06-30 • via Nuitee
M
Mareike • couple • de
9
Pros:

Herzlichen Dank für das super nette Personal 👍🫶

Cons:

Die Baustelle vor dem Hotel, dadurch war es schwer für die Anfahrt zum Eingang

2026-06-30 • via Nuitee