Surf Regency

Hotels
7.9 (1574 reviews)
9 Laycock Street , Gold Coast , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice views
Cons:
Cleanliness issues
Maintenance needed
Unreliable booking descriptions

Categories

Cleanliness
6.61
Several reviews mentioned issues with cleanliness, including dirty air vents, a poorly cleaned floor, and a general lack of cleanliness in common areas.
Service
8.58
Several positive mentions of helpful and kind staff, contributing to an overall welcoming atmosphere.
Location
9.12
Multiple reviews highlighted the excellent location close to the beach and local attractions.
Room Quality
7.07
Some issues reported with mattress support and condition of some rooms; however, the general layout was appreciated.
Amenities
7.6
Amenities were noted positively, but some reviews indicated room for improvement, particularly regarding laundry options and kitchen supplies.
Value for Money
8.06
Perceived as fair value, but impacted by the cleanliness and certain conditions of the units.
Food and Beverage
8.11
No specific mentions, likely standard quality for this hotel tier.
Overall Experience
8.08
Generally positive experience with beautiful views and a good location despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:30

Property Description

Ocean View Apartments with Balconies
Surf Regency offers spacious apartments with private balconies boasting stunning ocean views. Relax and unwind while enjoying the picturesque scenery right from your room.

Resort Facilities for Ultimate Relaxation
Indulge in the rooftop sun terrace, sauna, spa, and barbecue area. Take a refreshing dip in the heated outdoor pool or watch your kids play in the wading pool. The garden area provides a serene spot to unwind after a day of exploring.

Concierge Services and Nearby Attractions
Let our friendly team assist you with theme park passes, tours, and entertainment options. With top attractions like Sea World and the Wax Museum just a stone's throw away, your itinerary will be filled with excitement.

Book now to experience the perfect blend of comfort and convenience at Surf Regency.

Important information:

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

This property will not accommodate hen, stag or similar parties.

This property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1574 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
G
Gordon • solo_traveller • au
8
Pros:

The location is great. Walking distance to everything and straight across from the beach

Cons:

I couldn't get the aircon to work and the TV had to be turned off at the wall and the remote didnt work properly but this didnt really bother us at all

2026-06-30 • via Nuitee
N
Nina • solo_traveller • de
9
Pros:

Very helpful staff at all times, very friendly even on belated and out of hours arrival.
Thanks again!

2026-06-28 • via Nuitee
D
Darren • family_with_children • au
9
Stayed for the fireworks and the view was excellent. Older rooms but very clean and comfortable
Pros:

Location and view was excellent

Cons:

Spa beside pool is out of order

2026-06-25 • via Nuitee
S
Shi • solo_traveller • au
10
Pros:

the view

Cons:

nothing

2026-06-24 • via Nuitee
C
Christian • solo_traveller • au
7
Not too bad overall. Would stay again.
Pros:

Location perfectly close to Cavill Av, beach and tram

Cons:

Noise insulation between floor isn’t too great. Hallway wasn’t smelling nice

2026-06-23 • via Nuitee
S
Saskia • solo_traveller • nl
6
Pros:

Op zich een redelijke prijs- kwaliteit verhouding
Wel groot met wasmachine en droger. maar appartement giga verouderd en aftands.
Bank zit niet stoelen ook niet. Uit jaar 0 volgens mij. Bed was redelijk.
Magere basis als keuken, en loeiende koelkast.

Personeel WEL super aardig

En uitzicht op zee best wel mooi.

Toch geef ik het maar een 6je

2026-06-23 • via Nuitee
F
finn • family_with_children • au
10
Went for Seafire festival staff certainly but us in right room for views
Pros:

Location and comfort

2026-06-21 • via Nuitee
L
lisa • couple • au
9
2026-06-21 • via Nuitee
C
Cerwin • family_with_children • au
5
Great view just the apparent seriously needs updating. Cornice coming away from the ceiling.
Pros:

Excellent views that’s it

Cons:

The bathroom was absolutely disgusting 🤮 mould everywhere-everything was so dated. Pillows stinks. Straight out of the 80’s The place seriously needs updating. Very disappointed except for the terrace view. Never again!

2026-06-21 • via Nuitee
N
Negar • couple • au
3
Don’t recommend
Pros:

View and location

Cons:

The location and views were great, but everything else was disappointing. The property was not clean, the couch was smelly, the kitchen utensils and cookware were dirty, and many surfaces were dusty and sticky.

For two people staying three nights, only two rolls of toilet paper were provided, and when we asked for more, we were told to buy our own. No napkins were supplied either. To make matters worse, the listing advertised a coffee machine, but there wasn’t one in the apartment.

The poor cleanliness, lack of basic amenities, and inaccurate listing made this a frustrating stay. I would not stay here again.

2026-06-15 • via Nuitee
D
Deborah • couple • au
6
Pros:

Location.
Room was clean.
Easy parking.
Black out curtains.

Cons:

No access to rooftop.
Couldn’t get KAYO / Google to work on TV.
Floor outside elevator was so dirty.
Gardens were full of weeds.
Had to pull out all the cleaning gear just to get the ironing board.

2026-06-14 • via Nuitee
S
stewart • couple • au
7
Very friendly staff, close to beach, restaurants and shops. Very enjoyable stay.
Pros:

Excellent safe location across the road from the main beach and esplanade walkway. Many restaurants, clubs and shops close by.

Cons:

Decor needs upgrading.

2026-06-12 • via Nuitee
P
parrish • solo_traveller • au
10
Pros:

Nice open apartment

Cons:

Nice open apartment

2026-06-11 • via Nuitee
P
Paul • couple • au
10
Besides the parking fee everything was awesome
Pros:

Close to the beach everything was awesome

Cons:

When I got back to the car after grabbing the key for our car space I had a $115.00 parking fee

2026-06-11 • via Nuitee
P
Pahalawaththage • couple • au
10
2026-06-10 • via Nuitee
S
Sarad • couple • au
8
2026-06-10 • via Nuitee
A
Angela Hampton • solo_traveller • au
8
Amazing must stay at Surfers Paradise
Pros:

Location, view and apartment were amazing!

Cons:

No ramp entry access, staircase entrance, which was difficult with our heavy suitcases.

2026-06-09 • via Nuitee
C
Claire • couple • nz
10
Great place to stay, spacious, and fabulous sea views
Pros:

Clean and neat, really comfortable beds

Cons:

I couldn’t find a bath plug

2026-06-09 • via Nuitee
K
karen • solo_traveller • au
10
2026-06-04 • via Nuitee
R
Roger • couple • au
7
2026-06-02 • via Nuitee