Surf Regency

Hotels
7.9 (1587 reviews)
9 Laycock Street , Gold Coast , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice views
Cons:
Cleanliness issues
Maintenance needed
Unreliable booking descriptions

Categories

Cleanliness
6.61
Several reviews mentioned issues with cleanliness, including dirty air vents, a poorly cleaned floor, and a general lack of cleanliness in common areas.
Service
8.58
Several positive mentions of helpful and kind staff, contributing to an overall welcoming atmosphere.
Location
9.12
Multiple reviews highlighted the excellent location close to the beach and local attractions.
Room Quality
7.07
Some issues reported with mattress support and condition of some rooms; however, the general layout was appreciated.
Amenities
7.6
Amenities were noted positively, but some reviews indicated room for improvement, particularly regarding laundry options and kitchen supplies.
Value for Money
8.06
Perceived as fair value, but impacted by the cleanliness and certain conditions of the units.
Food and Beverage
8.11
No specific mentions, likely standard quality for this hotel tier.
Overall Experience
8.08
Generally positive experience with beautiful views and a good location despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:30

Property Description

Ocean View Apartments with Balconies
Surf Regency offers spacious apartments with private balconies boasting stunning ocean views. Relax and unwind while enjoying the picturesque scenery right from your room.

Resort Facilities for Ultimate Relaxation
Indulge in the rooftop sun terrace, sauna, spa, and barbecue area. Take a refreshing dip in the heated outdoor pool or watch your kids play in the wading pool. The garden area provides a serene spot to unwind after a day of exploring.

Concierge Services and Nearby Attractions
Let our friendly team assist you with theme park passes, tours, and entertainment options. With top attractions like Sea World and the Wax Museum just a stone's throw away, your itinerary will be filled with excitement.

Book now to experience the perfect blend of comfort and convenience at Surf Regency.

Important information:

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

This property will not accommodate hen, stag or similar parties.

This property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1587 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
W
Wayne • solo_traveller • au
8
2026-07-25 • via Nuitee
M
Mya • couple • au
7
2026-07-25 • via Nuitee
C
Caren • solo_traveller • au
6
Showers matter
Pros:

Great location

Cons:

Shower was grubby door bottom not clean, tile grout not clean made the entire experience less enjoyable

2026-07-24 • via Nuitee
L
Lars • solo_traveller • au
10
2026-07-24 • via Nuitee
B
Brodie • couple • au
10
Pros:

Me and my partner loved the size of the room and the absolute incredible view from our balcony. Everything was perfect we have no complaints at all. The staff were lovely and very accommodating with our late check out. Overall the stay was incredible and we will definitely be back again!

2026-07-23 • via Nuitee
C
Cruz • solo_traveller • ar
8
Estaba ordenado limpio y confortable
Pros:

La vista al mar

Cons:

Que no hay gymnacio

2026-07-19 • via Nuitee
S
SUJIN • solo_traveller • au
10
골코에 올때는 꼭 이 숙소에 머물거에요
Pros:

모든게 좋았습니다 바다뷰도 정말 좋았고 베란다도 정말 좋았고 방도 크고 맘에 들었습니다 TV도 스마트 티비고 위치도 최고에요 걸어서 원하는곳을 거의 다 갈 수 있었습니다 수영장, 스파, 사우나 전부 좋았습니다.

Cons:

살짝 오래됐고 인터넷이 계속 끊겼습니다. 키가 아날로그 키인데 짐이 많을때는 열기 좀 힘들었습니다

2026-07-19 • via Nuitee
G
greg • couple • au
8
great loved it
Pros:

access, pool

Cons:

secure bike storage, all good

2026-07-19 • via Nuitee
A
Alam • solo_traveller • au
8
2026-07-18 • via Nuitee
S
Sandii • couple • au
9
2026-07-17 • via Nuitee
C
Claire • extended_group • au
10
Wonderful stay , would stay again
Pros:

The property was close to the main beach , easy to get around. The outdoor areas were clean and welcoming.

Cons:

NA

2026-07-17 • via Nuitee
T
Terry • couple • au
9
Cons:

They could have provided more soap body wash and shampoo

2026-07-17 • via Nuitee
K
KAZUE • couple • au
7
2026-07-16 • via Nuitee
L
Lisa • couple • au
7
Great stay, would go back!
Pros:

Location was perfect! It was a good size apartment and the view was fantastic.

Cons:

The room was a little dated.

2026-07-14 • via Nuitee
J
Jade • family_with_children • au
8
Very nice and perfect location.
Pros:

Loved the location.
Accommodation was very neat and clean.
I would just suggest for the facility to be open for further supplies for example. Extra toilet paper, bin liners and tea bags.

2026-07-14 • via Nuitee
L
Leasha • solo_traveller • au
10
Pros:

Beautiful view with a few seconds walk to the beach. Kids absolutely loved the pool.

2026-07-13 • via Nuitee
S
shawn • family_with_children • nz
3
2026-07-12 • via Nuitee
J
John • couple • au
9
2026-07-12 • via Nuitee
J
Jason • solo_traveller • au
7
Room 104
Pros:

Location was great and staff were great

Cons:

Room 104 wasnt clean and there were alot of bugs/cockraoches in the appartment. Plates, cups and cuttlery were also dirty

2026-07-12 • via Nuitee
K
Kathy • solo_traveller • au
10
Loved Surf Regency
Pros:

Great place. Close to beach. Close to Cavil Ave.
We had two bedrooms two bathrooms. Nice kitchen and big lounge. Could relax on the lounge and see the beach. Nice sitting area outside too. Would most definitely like to stay again.

Cons:

That i couldn't stay longer

2026-07-10 • via Nuitee