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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Special diet menus - on request
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Kid meals
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Snack bar
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Fitness/spa locker rooms
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location
The 4-star Mercure Birmingham West Hotel is strategically situated just 5 miles from Birmingham City Centre and less than a mile from the M5, Junction 1, providing easy access to major motorways.
Luxurious Amenities
Guests can enjoy complimentary use of the Health & Fitness Club, featuring a gym, indoor pool, hot tub, sauna & steam room. The stylish bedrooms offer modern facilities like flat-screen TVs and sleek bathrooms.
Dining and Entertainment
Indulge in a variety of dishes at the contemporary restaurant or unwind at the Lounge Bar with a selection of beverages. 24-hour room service ensures convenience for all guests.
Ready to experience comfort and convenience at Mercure Birmingham West Hotel? Book now for an unforgettable stay!
Fitness club opening Time Mon - Fri 6:30 - 21:00. Sat, Sun 08:00 - 19:00
There are Children swim times are from 09:00 - 18:00
Bank holidays 8:00 - 16:00
Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 7 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 9 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
All under one roof. Good food and service. Close to motorways.
After the food poisoning from their restaurant they let me stay in my room an extra day without charge.
The lovely cleanimg ladies cleaned up my vomit and diarrhea.
I ate chicken tikka. It didnt taste that good so i only had one third of it. This was at 7.30 pm. By 10pm i was uncontollably sick with V and D. The manager asked if i needed to go to hospital. I decided to stay in the room. I should have gone to hospital to get the bacterium identified but did not think about this at the time.
I had a erbal apology from the front desk but no formal apology or compensation.
I would never trust this hotel again. Don't go there. Their kitchen standards are not being maintained.
Business Trip staying for a night. Wonderfully clean and staff very pleasant across reception, bar and kitchen. Very good breakfast.
All services and room facilities were well appointed and clean
Breakfast was good
The hotel was struggling with air conditioning and my room couldn’t cool down properly and no back up was provided - window didn’t open - luckily I brought my own fan
Everything was great and comfy in the room and overall excellent, only one of the entry lights wasnt working which was slightly inconvenient.
As I mentioned one of the lights at the room entrance wasnt working.
Arrived Sunday for 2 weeks training. Reception staff were lovely then had a fantastic dinner in the dining room would like to give a shout out to EVISA who had served me with a big smile and nothing has been to much trouble and I’m a fussy customer so a big 5 stars so far
The swimming pool and steam room are disgusting and sauna doesn't work so it always full also the men's showers are all in ine place no privacy gym area was ok though but a bit small
The cleanliness was very poor even i the room which I had for 3 nights in a row and still had the same mark in table even after 2 house keeping other people's hair left in toilets and toast making machine was very unhygienic as everyone was helping them selves to the bag of bread its a shame because the hotel has great potential pool.area needs a complete revamp
All.good
All of it 👏
NA
Location was perfect for shopping in Soho Road, staff super friendly, would stay again if convenient for my activities.
Air con was broken, we had been advised in advance and was our decision to go ahead with our stay. These things happen in life.
We have just spent an enjoyable and comfortable two night stay at this hotel. It is well run with a friendly and efficient staff. Delicious breakfast and evening meal and compliments to chef Raulston for the tastiest curry! Also, to Evisa for looking after us so well at the table.
The hotel’s location is excellent just off the M5 and with easy access by Metro to the city centre. We definately plan to stay again.
Staff were fantastic, really great value for money. Food was also great. Rooms are modern.
Only one power output and it was at the desk not near the beds so was a bit of a pain. Also adding smart tvs so you can watch Netflix etc would be great.
My hotel of choice when I’m in the area which is very regular. Lovely staff and a lovely place to stay.
Carpets filthy
The gym grubby
Location
No facilities working. No AC on the hottest day of the year. They did email me to say the only thing working was the sauna and the AC wasn’t working but this was the day after my stay. Had no sleep.
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