Mercure Birmingham West Hotel

Hotels
•
Mercure
9 (4302 reviews)
Birmingham Road , West Bromwich , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Clean common areas
Strategic location
Cons:
Cleanliness issues
Parking fee misunderstanding
Noise during events

Categories

Cleanliness
7.5
Room was dirty and towels were dirty. Some areas were clean, but multiple cleanliness issues reported.
Service
10
Incredible service provided by Mairita and Gerry. Many reviewers mentioned friendly and helpful staff.
Location
9.5
Conveniently located near tram stop and good access to Birmingham.
Room Quality
8.5
Rooms were nice but mentioned issues with maintenance like broken mattress.
Amenities
9.5
Good facilities and amenities reported, including fun breakfast options and nice pool.
Value for Money
8.5
Good value considering the room cost, but parking fees were a surprise.
Food and Beverage
9
Breakfast offered a good variety, but could use some improvement overall.
Overall Experience
9.5
Overall a great stay with some minor issues, but pleasant and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:39

Property Description

Convenient Location
The 4-star Mercure Birmingham West Hotel is strategically situated just 5 miles from Birmingham City Centre and less than a mile from the M5, Junction 1, providing easy access to major motorways.

Luxurious Amenities
Guests can enjoy complimentary use of the Health & Fitness Club, featuring a gym, indoor pool, hot tub, sauna & steam room. The stylish bedrooms offer modern facilities like flat-screen TVs and sleek bathrooms.

Dining and Entertainment
Indulge in a variety of dishes at the contemporary restaurant or unwind at the Lounge Bar with a selection of beverages. 24-hour room service ensures convenience for all guests.

Ready to experience comfort and convenience at Mercure Birmingham West Hotel? Book now for an unforgettable stay!

Important information:

Fitness club opening Time Mon - Fri 6:30 - 21:00. Sat, Sun 08:00 - 19:00

There are Children swim times are from 09:00 - 18:00

Bank holidays 8:00 - 16:00

Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 9 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 4302 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
D
Deepinder • extended_group • gb
10
2026-05-23 • via Nuitee
J
Josh • solo_traveller • gb
7
2026-05-21 • via Nuitee
D
Demoy • extended_group • gb
4
I expected a better facility.
Pros:

Location

Cons:

The bed head was dirty and dusty and bed was not comfortable.

2026-05-21 • via Nuitee
S
Stephen • couple • gb
8
2026-05-19 • via Nuitee
I
Ian • solo_traveller • gb
7
Pros:

Booked a stay as I was attending an event at the Hawthorns stadium room was nice enough as was the restaurant however the staff were brilliant especially Mairita on reception who was polite friendly and incredibly helpful

Cons:

I thought the gym was outdated and the exercise bike didn't work

2026-05-19 • via Nuitee
L
Lukas • solo_traveller • pl
8
2026-05-18 • via Nuitee
G
Gary • solo_traveller • gb
10
2026-05-18 • via Nuitee
K
karol • solo_traveller • gb
10
2026-05-18 • via Nuitee
N
Nicola • solo_traveller • gb
10
2026-05-18 • via Nuitee
K
Khalid • couple • gb
8
2026-05-18 • via Nuitee
Z
Zakia • couple • gb
9
So it’s my first experience in it I’m so happy “Amazing perfect hotel! Best experience ever!!! Highly recommend!!!”
Pros:

It’s fantastic peaceful

Cons:

Nothing everything is really good

2026-05-17 • via Nuitee
M
Marwa • couple • gb
10
2026-05-17 • via Nuitee
M
Manuella Jeanlys • solo_traveller • gb
10
Pros:

The room, the breakfast, the friendliness of the staff

2026-05-17 • via Nuitee
H
Harvinder • solo_traveller • in
6
Pros:

Ok a little dated and rooms are tiny

2026-05-17 • via Nuitee
M
Martin • couple • gb
10
2026-05-17 • via Nuitee
C
Celina M. • solo_traveller • ie
8
Pros:

It was close to the Bethle Conference Centre that we had stand up in the evening time. Good breakfast. Nice staff. Close to the train station. Room OK. Nice bar and restaurant.

Cons:

Not comfortable pillows.

2026-05-17 • via Nuitee
O
Ope • solo_traveller • gb
6
Pros:

Staff - helpful and friendly.
Cleanliness.

Cons:

WiFi is available but NO secure WiFi access. I found that unusual for a rated hotel.

2026-05-17 • via Nuitee
T
Tomasz • couple • gb
7
Wizyta u córki
Pros:

Czystość

Cons:

Barman nie miał pojęcia o robieniu drinków

2026-05-17 • via Nuitee
S
Summer • family_with_children • gb
10
2026-05-16 • via Nuitee
E
Ella • couple • gb
5
2026-05-16 • via Nuitee