Hotel Alcala del Rio

Hotels
8.4 (1628 reviews)
Padre Mariano, 331 - Providencia , Santiago , cl

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1628 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
A
AMERICA • solo_traveller • cl
9
Pros:

La ubicación, y es un buen lugar para alojar.

Cons:

Todo bien

2026-05-28 • via Nuitee
M
macarena • solo_traveller • cl
10
Hotel cómodo, impecable
Pros:

Hotel con excelente ubicación, entorno tranquilo con lugares para salir a comer caminando. Habitación y baño impecable , desayuno muy rico y personal muy amable

2026-05-26 • via Nuitee
J
Juan • couple • cl
7
Cons:

FALTABA PAPEL HIGUIENICO EN BANOS

2026-05-25 • via Nuitee
O
OSCAR • solo_traveller • cl
6
Regular, lo salva la ubicación
Pros:

Ubicación

Cons:

La atención, falta de limpieza, falta de cosas básicas de higiene de baño (no había shampoo). Pésima atención en recepción.

2026-05-25 • via Nuitee
C
Cecilia • couple • ar
1
Esta mañana metas desayunaba la mucama entro a la habitación y me robó los dólares q llevaba es un desastre nadie se hiz
2026-05-25 • via Nuitee
R
Ruiz • solo_traveller • cl
4
Renovación de lo básico
Pros:

Personal de recepción y limpieza habitaciones

Cons:

Deberían renovar
Cortinas y camas
Cobertores cubre camas
Tener un generador en caso de corte de luz
Innovar en el desayuno muy básico

2026-05-25 • via Nuitee
M
Maria jose • solo_traveller • cl
8
2026-05-24 • via Nuitee
M
Maria jose • solo_traveller • cl
8
Pros:

El desayuno y la ubicación

Cons:

El baño de la habitación 402, era demasiado pequeño, muy junta la taza con la bañera, era incomodo, el resto muy bien

2026-05-24 • via Nuitee
A
Angelica • solo_traveller • cl
9
Hospitalidad
Pros:

Ubicación y atención de recepción

Cons:

Ruido

2026-05-20 • via Nuitee
A
Andres • couple • cl
9
Esaba dentro de la expectativas de alojamiento
2026-05-18 • via Nuitee
C
Cristian • couple • cl
10
2026-05-18 • via Nuitee
P
Pedro • solo_traveller • br
10
2026-05-17 • via Nuitee
C
Christiam • solo_traveller • cl
10
2026-05-16 • via Nuitee
D
diaz • solo_traveller • cl
8
Pros:

Todo bien, exelente ubicación

2026-05-13 • via Nuitee
M
María Elena • solo_traveller • cl
8
Agradable
Pros:

La ubicación es muy buena. La habitación tenía tamaño adecuado. Desayuno bien en general, sólo se extraña variedad de fruta fresca.

2026-05-12 • via Nuitee
J
Javiera • solo_traveller • cl
10
Recomendable, un gran descanso
Pros:

Las camas mas comodas que he usado

Cons:

Nada

2026-05-10 • via Nuitee
R
RODRIGO • solo_traveller • cl
10
Express
Pros:

Ubicación

2026-05-09 • via Nuitee
H
huvidal • solo_traveller • cl
9
Pros:

Ubicación Buena

2026-05-08 • via Nuitee
S
Sebastián • family_with_children • cl
9
Pros:

Buen desayuno, buena ubicación

Cons:

Las groserías del recepcionista del día, no tenía control.

2026-05-08 • via Nuitee
J
José • couple • cl
10
Exelente
Pros:

Bueno

2026-05-08 • via Nuitee