Hotel Alcala del Rio

Hotels
8.4 (1711 reviews)
Padre Mariano, 331 - Providencia , Santiago , cl
+56 9 6131 4195

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1711 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
A
Alvaro • solo_traveller • cl
4
Pros:

Básico

Cons:

Está bien para el precio

2026-07-25 • via Nuitee
P
Paulina • solo_traveller • cl
8
2026-07-22 • via Nuitee
N
Nube • family_with_children • cl
10
Pros:

Me he quedado más de 3 veces ahí y son excelentes , buen personal

2026-07-22 • via Nuitee
T
Tainan • couple • br
8
2026-07-21 • via Nuitee
E
Emilio • couple • cl
10
Funcional baja relación calidad/precio
Pros:

Su ubicación y excelente relación calidad/precio.
Buen desayuno
Es un hotel funcional para utilizarlo como base de operaciones para Providencia

Cons:

Para su relación calidad /precio , nada me resultó negativo

2026-07-20 • via Nuitee
R
Rodolfo • family_with_children • cl
9
Pros:

Excelente relación precio-calidad

2026-07-20 • via Nuitee
R
rodriguez • solo_traveller • pa
7
2026-07-19 • via Nuitee
R
RAFAEL • couple • br
5
Poderia ser melhor.
Pros:

Localização.

Cons:

Tive dificuldade de realizar pagamento da hospedagem pois não aceitavam o cartão da WISE. Não gostei devido não ter Wi-Fi nos quartos. Para conseguir acesso a internet para pesquisas de passeio, pagamentos, etc., precisava se deslocar até a área do café da manhã para ter sinal do Wi-Fi. Sem opção de programação de TV, apenas canal aberto com transmissão ruim. A TV não é Smart TV que eu pudesse por exemplo assistir conteúdo do meu celular na TV, YouTube, Netflix... Banheiro apertado para banho dentro de uma banheira, acabava molhando todo piso.

2026-07-19 • via Nuitee
L
LUIS ALONSO • solo_traveller • cr
8
Pros:

La ubicación del.hotel .

Cons:

En realidad la caja fuerte muy pequeña . Y el baño algo incómodo con esa cortina que al ser poco el espacio se mueve y le pega a uno. Que no nos dieron una cama matrimonial

2026-07-18 • via Nuitee
L
Leonardo Andres • solo_traveller • cl
7
Aporte constructivo
Pros:

Amabilidad del personsl

Cons:

Instalaciones viejas de aspecto feo pero funcionales. La puerta de baño no cerraba, el wc no descargaba adecuadamente y reducia la presion de agua del resto de instalaciones. La ventana de calle no cerraba bien y se escuchaban ruidos exteriores

2026-07-18 • via Nuitee
O
Osvaldo José • solo_traveller • br
8
Pros:

Localização

Cons:

Café da manhã...razoável

2026-07-15 • via Nuitee
K
KEPLER KADMO • solo_traveller • br
10
Pros:

Localização, limpeza

2026-07-15 • via Nuitee
N
Nadynne • solo_traveller • cl
10
Excelente
Pros:

Habitación muy cómoda

Cons:

Todo bien

2026-07-13 • via Nuitee
J
José Paulo • extended_group • br
8
Uma boa experiencia
Pros:

localização
Tamanho do quarto
Silencio

Cons:

Funcionários pouco treinados.( Não todos)
Na falta de um tipo de pão ( eram 2 ) no café e papel higienico no quarto, a resposta era sempre, não tem!!!!! E só foram providenciar por insistencia

2026-07-12 • via Nuitee
C
Cristian • solo_traveller • cl
10
Pros:

La ubicación y la atención

Cons:

La habitación pequeña y falta de modernización en los muebles

2026-07-10 • via Nuitee
G
Gutobrossi • solo_traveller • br
10
2026-07-10 • via Nuitee
M
Maca • solo_traveller • cl
7
Pros:

Desayuno bien pero al pedir más pan no había.

2026-07-09 • via Nuitee
G
Guilherme • solo_traveller • br
8
2026-07-09 • via Nuitee
A
alessandra • solo_traveller • br
8
2026-07-08 • via Nuitee
A
Alejandro • solo_traveller • cl
4
Me he quedado ocasionalmente durante 2 años, pero mi última estadía fue una mala experiencia
Pros:

Es un lugar tranquilo, y cercano a todo, lo que lo hace ideal para descanso

Cons:

Durante dos años me he quedo varias veces, pero esta última vez tuve una mala experiencia con ruidos molestos de la pieza de al frente que fue ocupada por una posible trabajadora sexual quien tuvo música fuerte durante intervalos de la noche en que fueron llegando quienes asumo que eran clientes. Tuve que llamar a recepción un par de veces, recuerdo que la última fue a eso de las 6 am. Independiente de la legitimidad del trabajo de quien haya hecho uso de la pieza vecina, no habiendo un aislamiento acústico de mejor nivel, llevó a que pudiera dormir un par de horas, lo que es incómodo atendido a que fue por motivos profesionales.
Hago esta reseña porque nunca había tenido mala experiencia en el (siempre califiqué mi estadía con 5 estrellas) por lo que si fue un hecho aislado no hay problema, pero si se pasan el dato y se hace habitual la destinación de la pieza que me tocó presenciar, mermará la calidad del servicio.
Espero que alguien del hotel pueda leer para que estén al tanto y no tengan problemas.
Saludos!

2026-07-07 • via Nuitee