Hotel Alcala del Rio

Hotels
8.4 (1751 reviews)
Padre Mariano, 331 - Providencia , Santiago , CL
+56 9 6131 4195

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 1751 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
C
Clarisa • couple • cl
8
Buenisima opción precio calidad
Pros:

El desayuno, súper variado y completo
La ubicación inmejorable y la la relación precio calidad

Cons:

La mantencion de los baños. En la primera habitación se rompió la cadena del baño a la primera. Me cambiaron se habitación y la puerta del baño no cerraba.

2026-09-19 • via Nuitee
M
Mayko • family_with_children • br
8
2026-09-18 • via Nuitee
L
LUCAS • family_with_children • br
2
Pros:

Somente da localização

Cons:

Fui ROUBADO pela camareira, mexeram na minha mochila que estava dentro do meu quarto e roubaram 100,00 relatei ao gerente que nada quis fazer. Internet NÃO PEGA! somente no hall ela funciona. Quando vc sobe para os quartos ela NÃO FUNCIONA. Café da manhã horroroso, café era igual chá. NÃO RECOMENDO NADA DESSE HOTEL! FUJAM! Paguem mais caro mas não fiquem nesse hotel! Tenho tudo registrado e vou ajuizar a Booking também por falta de clareza nesses anúncios ridículos. E por fim, elevador NÃO FUNCIONA! Vc que suba de escada. Estava 6 graus na cidade e teve um dia que NÃO TINHA ÁGUA QUENTE!

2026-09-18 • via Nuitee
M
Maurício • couple • br
10
2026-09-16 • via Nuitee
C
Cristiano • solo_traveller • au
8
2026-09-16 • via Nuitee
D
Dagoberto • couple • cl
7
Estuvo bien , la visitamos por primera vez , pronto estaremos de nuevo
Cons:

La TV muy antigua y sin cable

2026-09-16 • via Nuitee
M
Merian Veronica • solo_traveller • cl
7
2026-09-16 • via Nuitee
V
Verónica • solo_traveller • cl
9
Estadia agradable.
Pros:

Me gusto la buena disponible del personal

2026-09-16 • via Nuitee
J
Juan Carlos • solo_traveller • cl
10
Estadia por negocios.
Pros:

Las acomodaciones y la ubicación.

Cons:

Ruido nocturno, al parecer de algun equipo de aire acondicionado de otra habitación.

2026-09-14 • via Nuitee
M
Marina • couple • br
10
Ótima experiência
Pros:

Ótima localização, muito seguro, funcionários atenciosos, boas acomodações

Cons:

Eu voltaria

2026-09-13 • via Nuitee
I
Inned • couple • bo
10
Pros:

La ubicación excelente , la amabilidad de los anfitriones , me encantó todo muy limpio

2026-09-13 • via Nuitee
M
Maria do Carmo • solo_traveller • br
9
Bom custo benefício. Satisfeita com o hotel de maneira geral.
Pros:

Localização é bom atendimento dos funcionários.

Cons:

Conforto.
Passei bastante frio. Dependendo da temperatura, zero ou abaixo, uma coberta além do lençol não é suficiente.

2026-09-11 • via Nuitee
P
Pepo MD • extended_group • cl
7
BUENA UBICACION
Pros:

LA UBICACION

Cons:

EL PERSONAL SE VEIA CANSADO Y A PESAR DE HACER UN ESFUERZO POR AGRADAR COMO QUE UNO SENTIA QUE ALGO LES PASABA. QUIZA ES UNA PERCEPCION MIA.

2026-09-11 • via Nuitee
E
Esperanza • solo_traveller • cl
10
Pros:

Recepción Sergio. Muy atento
Limpieza excelente. La. Chicas muy atentas. Desayuno bueno
Feliz volvemos

2026-09-10 • via Nuitee
E
Estefania • solo_traveller • cl
7
Tranquila y cómoda
Pros:

Habitación tranquila y rico desayuno

Cons:

Quizás tener opciones de comida en la noche

2026-09-10 • via Nuitee
D
Denisse Rivas • solo_traveller • cl
5
Buena ubicacion
Pros:

La ubicación

Cons:

La primera noche en la mañana a las 9 la mucama entro con su llave y todavía estábamos durmiendo.

2026-09-10 • via Nuitee
Y
Yhenkel • solo_traveller • cl
10
Buena experiencia
Pros:

Lugar cómodo, buena ubicación, metro cerca y salida a la autopista, contaba con estacionamiento

Cons:

Solo por ser muy exigente el café, pero por el precio que pague que encontré estaba todo muy bien.

2026-09-10 • via Nuitee
N
Nicolas • couple • cl
10
2026-09-10 • via Nuitee
G
Gabriel • solo_traveller • cl
9
Pros:

Excelente ubicación, muy buena relación precio-calidad

Cons:

La calidad del wifi no es la óptima, y el desayuno es suficiente, pero no tan variado.

2026-09-10 • via Nuitee
A
Astorga olmos • solo_traveller • cl
10
Pros:

L atención de su personal

2026-09-09 • via Nuitee