Hotel Alcala del Rio

Hotels
8.4 (1664 reviews)
Padre Mariano, 331 - Providencia , Santiago , cl

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1664 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
A
Antonio Cabrera A • solo_traveller • cl
8
2026-06-20 • via Nuitee
J
Juan • couple • cl
7
Todo bien, si te molesta el ruido no te lo recomiendo
Pros:

La ubicación

Cons:

Ruido

2026-06-19 • via Nuitee
H
Harley • solo_traveller • co
8
2026-06-19 • via Nuitee
H
huvidal • solo_traveller • cl
8
Pros:

buena ubicación

2026-06-18 • via Nuitee
J
Julio • couple • cl
9
Excelente
Pros:

Excelente estadía

2026-06-17 • via Nuitee
V
victor loyola • solo_traveller • cl
10
Pros:

Ubicación, desayuno, espectacular...la tele un poco chica para el espacio, podria ser Smart tv al menos. Lo demas todo perfecto

Cons:

Tv, quizas mas grande y Smart tv

2026-06-15 • via Nuitee
N
Natahli • solo_traveller • ec
10
Pros:

La ubicación es perfecta, segura y cerca de todo

2026-06-15 • via Nuitee
C
Caroline • solo_traveller • br
7
Bom custo benefício.
Pros:

A localização é ótima.

Cons:

Carpete no piso.

2026-06-14 • via Nuitee
P
Patricio • couple • cl
10
2026-06-13 • via Nuitee
N
nanda04 • solo_traveller • pa
10
2026-06-13 • via Nuitee
J
Jorge • solo_traveller • cl
8
Pros:

Ubicación, personal, cafe y té libre

Cons:

El baño malo que nunca arreglaron

2026-06-13 • via Nuitee
C
Christian • solo_traveller • cl
9
Pros:

Me permitieron dejar mi maleta en custodia.

Cons:

Que teniendo la opción de habitaciones libres, cobraban 1/2 día de tarifa para check in más temprano.

2026-06-12 • via Nuitee
J
javiera • family_with_children • cl
8
2026-06-11 • via Nuitee
M
Miguel • solo_traveller • cl
10
2026-06-10 • via Nuitee
R
Rina • solo_traveller • cl
9
Pros:

La atención del personal, excelente, gran concepto de servicio.
Ubicación muy buena.

Cons:

Pasé algo de frío

2026-06-10 • via Nuitee
G
Gustavo Sarute • solo_traveller • uy
7
Habitable sin muchas preocupaciones.
Pros:

Nada en particular.

Cons:

El desayuno: algo variado, pero con faltantes básicos.
La higiene: durante toda mi estancia, había cabellos largos en el baño. Yo tengo el corte al ras. Así que míos no eran

2026-06-09 • via Nuitee
N
nanda04 • solo_traveller • pa
10
Pros:

La atención del personal

2026-06-09 • via Nuitee
F
Fernando • solo_traveller • cl
7
Pros:

La ubicación

Cons:

La cama. Se hundía.

2026-06-08 • via Nuitee
L
lautaro • solo_traveller • cl
9
2026-06-08 • via Nuitee
T
Tamara • couple • cl
9
2026-06-08 • via Nuitee