City Express by Marriott Tuxtla Gutiérrez

Hotels
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City Express
8.9 (751 reviews)
Libramiento Sur Poniente 2950 , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Value for Money
Cons:
Service issues
Food variety
Room quality concerns

Categories

Cleanliness
8.75
Multiple reviews praised the cleanliness of the hotel.
Service
9.01
Some reviews mentioned good service, although there were critiques on reception.
Location
9.16
Location was frequently highlighted as very positive.
Room Quality
8.61
Comments indicated comfort issues with beds and walls.
Amenities
8.92
Several positive mentions about the pool and gym.
Value for Money
9.1
Guests noted that the hotel provided good value for the price.
Food and Beverage
8.55
Critiques on breakfast variety but some positive notes on food quality.
Overall Experience
9.12
Overall, many enjoyed their stay and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:47

Property Description

Convenient Location
Marriott Tuxtla Gutiérrez is strategically situated just 5 minutes away from Plaza Ámbar Fashion Mall, making it an ideal choice for shopping enthusiasts. Additionally, its proximity to major hospitals like Gomez Maza, ISSSTE, Pediatric Hospital, and Teleton ensures peace of mind for guests requiring medical assistance.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms featuring tiled floors and essential amenities like a TV and toiletries. The hotel also offers convenient services such as free Wi-Fi, a gym, and a complimentary American breakfast to start your day right.

Exceptional Services
Benefit from a 24-hour reception, currency exchange facilities, and complimentary on-site parking during your stay. With a free shuttle service within a 10 km radius, exploring the city is made easy. Plus, the long-distance phone call service caters to all your communication needs.

Book your stay at Marriott Tuxtla Gutiérrez now for a seamless blend of convenience and comfort.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 751 reviews
Cleanliness: 8.75
Service: 9.01
Location: 9.16
Room Quality: 8.61
Amenities: 8.92
Value for Money: 9.1
Food and Beverage: 8.55
Overall Experience: 9.12
A
Alexis • family_with_children • mx
10
2026-05-28 • via Nuitee
A
Alexis • family_with_children • mx
10
2026-05-28 • via Nuitee
A
Aldo • extended_group • mx
9
Excelente lugar para descansar y cuenta con todas las amenidades ya sea tema laboral o personal.
Pros:

El horario en que dan el desayuno es excelente, nadie lo da antes de las 7 am y para los que viajamos por trabajo es fundamental tener un alimento super temprano. Me sorprendió y lo valoro mucho.

Cons:

El proceso de facturación a pesar de haber sido rápido, mi experiencia fue llegar hacer check in, cansado y con ganas de tocar cama y me solicitaron llenar datos para mi factura lo cual rechace ya que deseaba llegar a descansar, después de unas horas baje y me dijeron que podia mandar un correo creo que desde un principio me hubieran dado esa opción.

2026-05-26 • via Nuitee
F
fernando • solo_traveller • mx
8
2026-05-21 • via Nuitee
D
danae Astrid • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Todo muy bien hasta ahora

2026-05-18 • via Nuitee
R
RUBEN • couple • mx
10
EXCELENTE ESTANCIA
Pros:

LAS HABITACIONES CONFORTABLES Y LIMPIAS. BUENA DISTRIBUCION, CON AREA PARA PODER TRABAJAR DENTRO DE LA HABITACION DURANTE LA ESTANCIA, FUE BIEN APROVECHADA.

Cons:

NADA, TODOS LOS SERVICIOS Y LA HABITACION MUY COMODA.

2026-05-18 • via Nuitee
A
Alexis • family_with_children • mx
10
2026-05-18 • via Nuitee
S
Suyimar • solo_traveller • mx
9
2026-05-18 • via Nuitee
E
Elisa Fernanda • couple • mx
5
no recomendaría quedarse ahí
Pros:

está bien ubicado

Cons:

el personal de recepción fue súper grosero

2026-05-18 • via Nuitee
J
Jose • solo_traveller • uy
8
Pros:

Cómodo y práctico

2026-05-15 • via Nuitee
R
Rodriguez • solo_traveller • mx
10
2026-05-07 • via Nuitee
E
Edgar • family_with_children • mx
3
X
Pros:

Desayuno

Cons:

Mucho ruido, tanto en el lobby, en la piscina, el piso de arriba de nuestra alojamiento... la tv no era smart

2026-05-07 • via Nuitee
D
Dante Ishbak • solo_traveller • mx
4
FALTA MODERNIZAR EL AIRE ACONDICIONADO
Pros:

DESAYUNO ACEPTABLE LA Y UBICACIÓN ES ADECUADA

Cons:

EL AIRE ACONDICIONADO DE LA HABITACIÓN HACÍA MUCHO RUIDO DURANTE LA NOCHE, YA ES QUN EQUIPO MUY VIEJO, SE TIENE QUE PRENDER Y APAGAR MANUALMENTE Y LA DIRECCIÓN DEL AIRE NO SE PODÍA MODIFICAR.

2026-05-06 • via Nuitee
V
Virginia • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-05-06 • via Nuitee
S
Sebastian • solo_traveller • mx
6
Cons:

El aire acondicionado hacía mucho ruido

2026-04-30 • via Nuitee
R
ROLANDO • solo_traveller • mx
10
Pros:

Todas las instalaciones

Cons:

Las almohadas muy duras

2026-04-29 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

Is very clean and safe. The staff is very friendly specially the bellboy (Diana) she did a great job. She went above in beyond guiding us thru the city to enjoy nature and tourist areas. And I almost forget, breakfast was very good with a variety of food and fruits.

Cons:

None

2026-04-28 • via Nuitee
H
Herrera Gonzalez • solo_traveller • mx
9
Pros:

El servicio y de las instalaciones la alberca y el gimnasio

Cons:

Las almohadas un poco incómodas

2026-04-27 • via Nuitee
C
Corzo espinosa • solo_traveller • mx
10
2026-04-27 • via Nuitee
C
Carlos Mayo • couple • mx
7
It’s ok for the price but needs a lot of improvements for it to be a good value
Pros:

Internet was on and off but even when it was working it was super slow! I called the property a dozen times for a couple of days previous to my stay and never answered me.

Cons:

The breakfast isn’t worth while, I remember city express in 2006 they had a basket with apples at reception 24/7, decent coffee all the time, snacks and drinks in the evening and breakfast had more variety with hot and cold options and at least decent.

2026-04-27 • via Nuitee