Vila Gale Santa Cruz

Hotels
•
Vila Gale
8.4 (580 reviews)
Rua S.Fernando , Santa Cruz , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Lovely facilities
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.61
Some reviews mentioned dirty towels in reception and cleanliness issues.
Service
9.08
Many reviews praised the staff for being friendly and accommodating.
Location
9.12
Positive mentions of location being near the beach and airport.
Room Quality
8.57
Rooms were noted as nice and spacious, though some furnishings were described as outdated.
Amenities
8.6
Guests enjoyed the pools and wellness facilities.
Value for Money
8.06
Mixed reviews regarding breakfast and food quality; some guests felt improvements could be made.
Food and Beverage
7.61
Feedback highlighted low variety and quality in food offerings.
Overall Experience
8.58
The overall sentiment was positive with guests expressing satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:50

Property Description

Luxurious Accommodation with Ocean Views
Located in a serene area of Madeira, Vila Galé offers deluxe rooms with anti-allergic duvets and private balconies overlooking the Atlantic Ocean. The wellness centre, pool, and beauty treatments ensure a relaxing stay.

Culinary Delights and Dining Options
Indulge in regional specialties and international cuisine at the Versatil Restaurant or savor Mediterranean dishes at the Inevitável Pasta Lounge. With a variety of dining options, your taste buds are in for a treat.

Convenient Location and Nearby Attractions
Situated just a 5-minute drive from Madeira International Airport and Pico do Cruz Mountain, Vila Galé provides easy access to both travel hubs and natural wonders. Book now for a memorable stay by the ocean.

Important information:

Please note that access to the indoor pool for children under the age of 12 is allowed accompanied by an adult. Also the use of a swimming cap is mandatory in the indoor pool.

The access to the hot tub, sauna or Turkish bath is limited to people aged over 16 years old.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 580 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
R
Ruben • couple • pt
10
2026-07-18 • via Nuitee
A
Azidhak • family_with_children • nl
7
2026-07-17 • via Nuitee
C
Carla • couple • ch
10
Un séjour ressourçant!
Pros:

Choisir un Hotel Vila Galé est sans aucun doute une valeur sûre!
Hôtel magnifique, en bord de mer, à 15-20 minutes de Funchal. J’ai particulièrement apprécié la gentillesse du staff, le calme et les prestations proposées.

2026-07-17 • via Nuitee
L
Laurant • couple • be
9
2026-07-16 • via Nuitee
L
Lori • solo_traveller • us
8
A great one night stay before an early morning flight
Pros:

The proximity to the airport & cafes. The huge pool

Cons:

Nothing stands out

2026-07-14 • via Nuitee
N
Nuna • couple • pt
9
Foi agradável
Pros:

Tudo bom
Parabéns

Cons:

Tudo dentro do razoável
Parabéns

2026-07-14 • via Nuitee
G
Giorgia • solo_traveller • it
9
Pros:

Ottimo servizio,staff gentile e disponibile.

2026-07-11 • via Nuitee
B
Bayley • family_with_children • gb
4
2026-07-03 • via Nuitee
A
Anhelina • couple • gb
4
50/50
Pros:

good location

Cons:

we had breakfast and dinner included, they won't give you a single glass of water, water and drinks are not included! it's ridiculous! for a glass of water to drink food you will pay another 4 euros! rude untrained staff, I constantly asked them where I can go, and what do you have? and how to get there or there, they don't tell you anything on their own. Sandra at the reception constantly meets you with such a disgruntled face as if you came to her house and stole money. the restaurant employees are good and quite nice people, the food is terrible, there is no meat or fish, there is one point during the course where one chef fries fish and meat one small piece at a time. and ALL, I repeat once again ALL hotel guests stand in this queue to get a tiny piece of meat or fish. I stood in line for 25 minutes, the line was long, a woman who looked like she was the manager stood at the back and laughed. This is not funny, I paid to eat, there was no food! The hotel and the room are great, if you are going there, do not pay for food, go to restaurants on the neighboring streets, this hotel will rip you off and not give you food. There are not enough sunbeds by the pool, maybe 30-35. Not enough for this hotel. I asked to pay for a late check-out, they refused me, saying that the hotel was full, although on the website 75% of the rooms were empty on Wednesday, June 24.

2026-06-27 • via Nuitee
M
Miriam • solo_traveller • es
10
2026-06-23 • via Nuitee
R
Rolf • couple • ch
8
2026-06-22 • via Nuitee
D
Dan • couple • us
10
Met my expectations
Pros:

Close to airport

2026-06-21 • via Nuitee
S
Sabine • extended_group • at
7
ANSPRECHENDER AUFENTHALT
Pros:

Zimmer mit Ausblick direkt aufs Meer wirklich toll, Badezimmer - naja (hatten leider eine Badewanne), aber das ist halt Geschmackssache! Wir hatten (gsd) nur Frühstück gebucht - Auswahl ok, aber durch die doch vielen Urlauber waren z.B. die Kaffeemaschinen mehr als "belagert" & uns persönlich war es viel zu laut im Frühstücksraum. Gsd konnten wir das eine oder andere Mal auf der Terasse frühstücken

Cons:

der doch sehr große & laute Frühstücksraum

2026-06-10 • via Nuitee
L
Liliana • couple • nl
8
2026-05-28 • via Nuitee
C
Carqueija • couple • ch
4
Medíocre
Pros:

Localização

Cons:

Um pouco degradado para 4 estrelas
Pequeno almoço muito fraco , pouca variedade, não tinha fruta fresca , café péssimo !!!

2026-05-26 • via Nuitee
M
Marina • solo_traveller • pt
5
2026-05-25 • via Nuitee
S
Snehal • solo_traveller • us
10
Pros:

Almost everything

2026-05-25 • via Nuitee
C
Corina • couple • ch
7
2026-05-23 • via Nuitee
T
Tobias • family_with_children • de
8
2026-05-23 • via Nuitee
N
Neil • couple • ch
8
Rapport qualité prix imbattable, emplacement pratique pour une arrivée tardive en avion.
Pros:

Arrivés sur l’île sans hôtel réservé, cet établissement a été notre point de chute de dernière minute. À quelques minutes seulement de l’aéroport, l’emplacement est particulièrement pratique.

Les chambres sont spacieuses et le rapport qualité-prix quasiment imbattable. Mention spéciale également à l’accueil de Katia à 23h50, absolument irréprochable.

Cons:

On est ici davantage sur un produit “all inclusive”, fréquenté principalement par des retraités ou de jeunes familles avec enfants courant réserver les transats dès le matin.

Si vous recherchez un hôtel romantique, intimiste ou typique, passez votre chemin. Les chambres, bien que propres, sont un peu vieillottes.

Quant à l’expérience du petit-déjeuner, elle m’a laissé sans voix : une horde de touristes dévalisant le buffet dans un brouhaha improbable, rappelant rapidement les limites du tourisme de masse…

2026-05-19 • via Nuitee