Mercure Sofia City

Hotels
•
Mercure
9.1 (615 reviews)
83, Bulgaria Blvd. , Sofia , BG

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Modern, clean facilities
24-hour reception / rapid check-in
Comfortable/cozy rooms
Tasty food reported by several guests
Quiet and pleasant stay for business travelers
Cons:
Housekeeping lapses (poorly made beds, missing bath mats, broken dispenser)
Rude or unprofessional reception staff; at least one overcharge/removed breakfast
Uncomfortable mattress reported by multiple guests
Parking not included and inconvenient locked outdoor parking
Minibar/checkout handling issues; occasional maintenance problems (e.g., TV, bathroom drainage)

Categories

Cleanliness
8.8
Multiple guests reported housekeeping issues (beds poorly made, pillows left out, missing bath mat, broken soap dispenser, belongings found in bathroom) though other reviews call rooms clean — overall slightly below ideal.
Service
8.5
Mixed: 24-hour reception and fast room service were praised, but several reports of rude or unprofessional reception staff, a case of incorrect charging/removed breakfast and poor follow-up lowered the score.
Location
9
A few guests noted the hotel is far from the centre and criticized parking arrangements (not included / locked outdoor area), but no widespread location failures.
Room Quality
8.9
Rooms described as cozy and comfortable by many, but recurring mentions of an uncomfortable mattress and occasional maintenance issues (e.g., TV not working) slightly reduced the rating.
Amenities
9.6
Modern, clean facilities and 24-hour reception are positives; isolated issues reported (minibar handling, broken bathroom dispenser), but amenities are overall strong.
Value for Money
8.6
Generally good value reported by many, but at least one serious complaint of being overcharged/denied booked benefits and some added inconvenience at checkout lowered perceived value.
Food and Beverage
9.6
Mixed feedback: some guests praised the restaurant food as tasty, while others found the restaurant experience disappointing (e.g., enclosed smoking area) — overall leans positive.
Overall Experience
9.8
Most guests reported a good or excellent stay and praised the hotel's facilities; service and attention-to-detail issues prevented a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Located in the eastern part of Sofia, Mercure Sofia City offers quick access to popular landmarks such as the National History Museum and Boyana Church.

Nearby Attractions
Explore the nearby Vitosha mountain, National Museum of History, Bulgaria Mall, and Infinity Tower for a blend of leisure and local experiences.

Culinary Delights
RestaurantFesta serves international cuisine with a local twist, providing guests with a taste of authentic Bulgarian flavors.

Book your stay at Mercure Sofia City and indulge in a truly authentic Sofia experience!

Important information:

Please note that pets will incur an additional charge of 25 EUR per night, per pet. Pets up to 6 kg are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

9.1
Based on 615 reviews
Cleanliness: 8.8
Service: 8.5
Location: 9
Room Quality: 8.9
Amenities: 9.6
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.8
A
Antim • couple • bg
10
2026-10-31 • via Nuitee
E
ermis • family_with_children • gr
8
Cons:

Που δεν προσφερε παρκινγκ στην τιμη του δωματιου. Και που ετρεχαν νερα απο το ντουζ στο δαπεδο του μπανιου

2026-10-30 • via Nuitee
O
Oktay • solo_traveller • bg
8
2026-10-28 • via Nuitee
A
Alan • family_with_children • us
10
2026-10-25 • via Nuitee
Георгиев • couple • bg
10
2026-10-25 • via Nuitee
L
Lenny • couple • nl
9
2026-10-25 • via Nuitee
C
Claudia • solo_traveller • es
5
Disappointing service for a 4-star hotel
Pros:

* Modern, clean facilities
* 24-hour reception
* Fast room service

Cons:

* Housekeeping: My bed was barely made on several occasions, with the pillows consistently left out of place.
* Missing bath mat: After the first night, the bath mat was never replaced, so I had to use my hand towel instead.
* Broken bathroom dispenser: The soap dispenser was broken and was never repaired during my stay.
* Personal belongings: I found one of my belongings on the bathroom floor, underneath the sink. I have no idea how it ended up there, as I had kept all my belongings neatly organised.
* Minibar and checkout issues: Staff entered my room to check the minibar, but the two items I had consumed were never replenished or properly recorded. When I raised the issue, the charges were not even showing in their system, which made the checkout process unnecessarily long.

Finally, the restaurant experience was also disappointing. Perhaps this is a cultural difference, but I was uncomfortable with a fully enclosed area being designated as a smoking section, particularly when the windows could not be opened.

Overall, the hotel has good facilities and potential, but the attention to detail and service fell short of what I would expect from a 4-star hotel. Unfortunately, the repeated housekeeping issues and lack of proper follow-up made my stay less comfortable than it should have been

2026-10-24 • via Nuitee
C
Cristina • family_with_children • ro
10
2026-10-24 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-10-23 • via Nuitee
S
Syuzanna • couple • fr
8
Parfait
Pros:

Rapide check in

Cons:

Le matelas

2026-10-22 • via Nuitee
D
Dimitar • couple • bg
7
Pros:

В ресторанта храната беше вкусна. Персоналът любезен.

Cons:

Банята не се отводняваше правилно.

2026-10-20 • via Nuitee
O
Olga • extended_group • es
4
INCOMODIDAD TOTAL POR CULPA DE LA RECEPCIONISTA KARINA
Pros:

La habitación estaba bien aunque no muy limpia

Cons:

La recepcionista (Karina), nos estafó en el precio contratado a traves de Booking, nos quitó el desayuno, se rio de nosotros, no nos hicieron las camas, no nos cambiaron las camas y al reclamarlo la mujer de la limpieza empujó y menosprecio a uno de los huespedes.

2026-10-19 • via Nuitee
Y
Yuliya • family_with_children • bg
10
2026-10-18 • via Nuitee
M
meir • extended_group • il
7
טוב בסך הכל
Pros:

שקט ונעים לשהות בו

Cons:

רחוק מהמרכז

2026-10-15 • via Nuitee
E
Ester • family_with_children • il
6
Cons:

המיטה לא נוחה
יחס פקידת הקבלה היה מזלזל ומעליב
בקבוק המים בחדר היה כבר פתוח ולאף אחד לא היה אכפת

2026-10-15 • via Nuitee
P
Petar • couple • bg
5
Pros:

Хотела е чудесен базата е много високо качество

Cons:

Персонала е под всякаква критика нямаше пиколо въобще в хотела и рецепципнистките са неадекватни

2026-10-12 • via Nuitee
A
Ayşe reyhan • family_with_children • tr
9
2026-10-11 • via Nuitee
A
Angel • family_with_children • bg
8
Overall, we had a good stay
Pros:

It was very cozy and comfortable.

Cons:

Some of the reception staff were rather rude and unprofessional.

Additionally, locking the outdoor parking area is a very inconvenient decision, especially considering that the parking area directly in front of the hotel remains open 24/7. This is particularly frustrating for families with children, who may need access to their vehicles at any time, especially in case of an emergency.

2026-10-10 • via Nuitee
H
hayrettin • couple • gb
10
Pros:

New place very clean

Cons:

Workers has attitute they are looking unhappy for some reson

2026-10-09 • via Nuitee
A
Andrei • solo_traveller • ua
10
2026-10-09 • via Nuitee