Mercure Sofia City

Hotels
•
Accor
9.6 (514 reviews)
83 Bulgaria Boulevard, Sofia, 1404 , Sofia , BG
359-2-8189618

listing image 1
Show all photos

Facilities

Meeting rooms
Health or beauty spa nearby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Street parking
Concierge service
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Polite staff
Comfortable beds
Great location
Cons:
Cleanliness issues
Noise problems
Service inconsistency

Categories

Cleanliness
8.59
Multiple complaints about cleanliness in rooms and restaurant; specific issues raised.
Service
10
Staff were polite but overall service quality received mixed reviews.
Location
10
Great location for business travelers; conveniently located.
Room Quality
9.56
Rooms were spacious and comfortable, but some issues with noise.
Amenities
10
Modern amenities available, but some reported issues with air conditioning.
Value for Money
9.6
Good value for business travelers considering the location and amenities.
Food and Beverage
9.05
Quality of food and beverage needs improvement; specific complaints about breakfast.
Overall Experience
10
Overall satisfactory experience, with notable positives outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:58

Property Description

Experience the perfect blend of comfort and modern amenities at Mercure Sofia City, your ideal urban retreat in Sofia.

Recreation Opportunities
Stay energized in our state-of-the-art 24-hour fitness center, or enjoy a relaxing afternoon in our serene common areas, equipped with television for your entertainment.

Dining Excellence
Savor international cuisine at Festa, one of our two exceptional restaurants, or unwind with a drink at the bar/lounge. Indulge in our buffet breakfast to start your day right.

Business and Event Facilities
Host your meetings in style with 1722 square feet of event space, complete with six meeting rooms and a 24-hour business center ensuring productivity during your stay.

Don't miss your chance to enjoy an unforgettable experience. Book your stay at Mercure Sofia City today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9.6
Based on 514 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 10
Value for Money: 9.6
Food and Beverage: 9.05
Overall Experience: 10
A
ANA • solo_traveller • ge
10
Pros:

Second time visiting the Mercure hotel, again very satisfied. Clean, cozy and calm. Amazing service and kind personnel. Already feel like home. Reception staff remembered me and helped me with everything. Check in and out was fast and efficient. They even called taxi to the airport for me ans my colleagues. For me coming from Georgia it takes approximately 8 hours to reach Sofia and personnel made everyone comfortable and very home like. I want to give special gratitude to the same front desk specialist who already second time was supper attentive and helpful. Arbion was not only happy to greet us but also super professional and delicate. Hope we see him again when we will come third time to Mercure hotel because it was a pleasure to see him again. Again he was the most handsome and polite, looked like model. All our lady colleagues highlighted him and appreciated his support and help. I can say only good about the hotel and specifically about Arbion. Highly recommend the hotel for professional trips with large groups. I wish the hotel the best of luck and all good. See you in 8 month.

2026-05-30 • via Nuitee
A
Aykut • solo_traveller • bg
8
2026-05-30 • via Nuitee
K
KristinaTk • solo_traveller • my
10
Pros:

Clean and fresh, nice odors around, comfortable bed, good furniture, decent breakfast, exceptional restaurant.
Most of staff is very friendly and helpful

Cons:

Hardly adjustable AC, no available subscription to YouTube or Netflix.
It would be nice to have a shelf right in the bath cabin for personal cosmetics and some feminine hygiene products.

2026-05-29 • via Nuitee
K
Katsiaryna • solo_traveller • lt
10
2026-05-29 • via Nuitee
M
Marios • couple • cy
10
2026-05-28 • via Nuitee
S
sam • couple • gb
10
Pros:

This hotel is a rare example of a hotel that is actually better in person than on the photos, very good staff, very clean, very modern. Impressive.

2026-05-25 • via Nuitee
G
Galia • couple • bg
5
2026-05-24 • via Nuitee
C
Christian • solo_traveller • de
9
2026-05-23 • via Nuitee
H
Holender • solo_traveller • pl
10
2026-05-22 • via Nuitee
A
Adrian • family_with_children • bg
9
2026-05-20 • via Nuitee
A
Alina • couple • de
8
Alles war top.
Pros:

Alles, Badezimmer sehr schön und bequem.

Cons:

Es gibt keinen Kleiderschränke.

2026-05-20 • via Nuitee
I
IZHAK • solo_traveller • il
10
Pros:

המלון נקי.החדרים גדולים ומעולים. ארוחת בוקר טעימה מאוד. הצוות מעולה ואדיב.
המלון נמצא 5 דקות ברגל מקניון בולגריה והג'מבו .
כדאי מאוד . ושווה מאוד..

Cons:

הכל היה מעולה

2026-05-18 • via Nuitee
S
Stoyan • couple • bg
10
2026-05-17 • via Nuitee
R
Rafael • couple • bg
10
2026-05-17 • via Nuitee
B
BILAL SARIOZ • solo_traveller • nl
10
2026-05-16 • via Nuitee
A
Ali • solo_traveller • mk
10
2026-05-15 • via Nuitee
S
Steinhart A • solo_traveller • bg
8
Only if this specific location is important for you
Pros:

Overall a decent hotel with large renovated rooms, polite reception staff and good room amenities.
The location is convenient if you need quick access to the ring road.

Cons:

The restaurant was terrible and overpriced, I ordered veal schnitzel and pasta, both arrived together, barely edible, and disgusting.

Breakfast was acceptable but the service was unprofessional.
For visitors coming to see Sofia the hotel is far from the city center, there is no covered parking and the parking itself is overpriced for such a peripheral location.
The hotel is expensive and not worth the price, you will find better and cheaper hotels in the city center.

2026-05-15 • via Nuitee
S
STEPHANE • solo_traveller • fr
9
Pros:

Tout. Petit dej sympa. Chambre très confortable. Salle d’Eau douche nickel. Bar sympa. Accès simple.

Cons:

Il faisait beaucoup trop chaud dans la chambre même en éteignant le système de chauffage. La Clim ne fonctionnait pas. Et comme on ne peut pas ouvrir la fenêtre en grand j’ai vraiment été gêné par la chaleur la nuit. A mon avis il faut réparer cela chambre 615. C’est pour cela que je n’ai pas mis 10.

2026-05-13 • via Nuitee
D
Durim • family_with_children • xk
10
2026-05-11 • via Nuitee
R
Rayna • couple • gb
10
2026-05-10 • via Nuitee