Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location (convenient for Cardiff Castle/events)
Helpful and friendly staff (generally)
Good/excellent breakfast with variety
Comfortable beds and comfortable rooms for many
Tea and coffee provided; plenty of sockets
Clean and well-designed rooms noted by several guests
Cons:
Cleanliness issues (dirty pillows, soiled chair, unhoovered carpet, unpleasant smell)
Air conditioning problems in some rooms (not working or noisy)
No in-room fridge reported
Rude behaviour from some breakfast staff
Thin sound insulation / noise between rooms
Beds delivered as two singles pushed together in some rooms
Expensive parking
Occasional TV signal problems

Categories

Cleanliness
5.5
Multiple reviews mention cleanliness problems: dirty pillows, soiled chair, unhoovered carpet, unpleasant smell in one room and inconsistent housekeeping.
Service
9
Most guests describe staff as friendly, helpful and responsive (reception moved a guest immediately); however there are isolated reports of rude breakfast staff which lowers consistency.
Location
9.7
Repeatedly praised as a very convenient location (good for Cardiff Castle/events and drivers); several guests explicitly cite excellent location.
Room Quality
7
Rooms are generally comfortable with good bathrooms and toiletries, but issues reported include twin beds pushed together, noisy or non-working air conditioning in some rooms, windows that do not close and occasional TV signal problems.
Amenities
7
Tea/coffee provided and many sockets are positives; missing in-room fridge noted, shower configuration criticisms (wanted hand-held), lack of reception contact info and expensive parking are negatives.
Value for Money
6.8
Mixed impressions: several guests say it's great value while others feel the price is high given cleanliness and facility issues—overall slightly below neutral.
Food and Beverage
8.6
Breakfast and food receive strong praise (good selection, excellent food) though service at breakfast has been reported as rude by some guests.
Overall Experience
8
Many guests report a pleasant, comfortable stay with helpful staff and good breakfast, but recurring cleanliness and maintenance issues produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:05

Property Description

Modern Comforts and Convenient Location

Luxurious Rooms and Dining Options
The rooms at Mercure Cardiff North Hotel offer modern amenities including private bathrooms with rainfall showers, work desks, and satellite TV. Guests can enjoy delicious meals at the RGB Restaurant which features specialities from the charcoal grill, or opt for casual dining and beverages at the spacious lounge bar.

Ideal for Business and Leisure
Located near Cardiff's major business parks, Mercure Cardiff North Hotel is perfect for business travelers. For leisure guests, popular attractions like Cardiff Castle and Cardiff Golf Club are just a short drive away. With free WiFi, parking, and proximity to the M4, this hotel offers convenience for all guests.

Ready to experience comfort and convenience at Mercure Cardiff North Hotel? Book your stay now.

Important information:

Please note, a credit card Pre Authorization will be required at the time of check in. This will include Pre paid rates and no cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Location

Guest Reviews

7.7
Based on 4895 reviews
Cleanliness: 5.5
Service: 9
Location: 9.7
Room Quality: 7
Amenities: 7
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 8
A
Andrew • solo_traveller • gb
5
2026-10-17 • via Nuitee
W
Wilson • family_with_children • fr
9
2026-10-16 • via Nuitee
S
Smiler • family_with_children • gb
6
2026-10-16 • via Nuitee
G
Graham • couple • gb
8
Enjoyable
Cons:

Car parking signs did not indicate parking information for guests

2026-10-15 • via Nuitee
K
Karin • couple • gb
6
Pros:

The decor is quite nice and the rooms are well enough equipped.

Cons:

However the mattresses were too hard and our shower room hadn’t been cleaned properly. We found hair in the shower and a left over shampoo sachet. We chose it for its proximity to an area my disabled son was performing in. This was 6 minutes by car yet an impossible 52 minutes walk. Suffice to say we had to use Ubers.
The evening meal menu is overpriced too.

2026-10-14 • via Nuitee
G
Gudrun • solo_traveller • gb
8
2026-10-14 • via Nuitee
J
Jakub • solo_traveller • pl
8
2026-10-13 • via Nuitee
L
Lucy • couple • gb
5
Not a 4 star stay
Pros:

Good location for Spire hospital

Cons:

Room wasn’t clean. Pet hair all over the floor, empty beer cans under the bed. Cobwebs all over the room. The bar was out of nearly every drink. £20 charge for dog per night and £10 charge per night for parking. I think that should be made clearer on booking.

2026-10-13 • via Nuitee
C
Cerianne • solo_traveller • gb
10
Pros:

Lovely hotel

Cons:

Maybe hot food could been open lil bit more later

2026-10-13 • via Nuitee
N
Neil • couple • gb
9
Pros:

The breakfast was great, plenty of variety.

Cons:

The heating our room wasn’t working so it was a little chilly!

2026-10-12 • via Nuitee
S
Stephen • couple • gb
8
Good
Pros:

Clean and comfortable

Cons:

We paid for breakfast on checking in but was challenged by the entrance breakfast staff who said we hadn’t luckily we were given vouchers but standing there trying to prove we had paid was a bit embarrassing

2026-10-12 • via Nuitee
G
Girish • solo_traveller • gb
8
2026-10-12 • via Nuitee
D
Debra • couple • gb
10
Pros:

Close to home

2026-10-12 • via Nuitee
V
Verity • family_with_children • gb
7
Pros:

Very clean, spacious and comfortable. Good location and lots of parking.

Cons:

Bathroom smelt of cigarettes. It was ok when we checked in at 4pm, however by the time we returned from dinner, it was really quite strong and unpleasant-can only assume it was coming in through vents from somewhere. Also, very dull and dim in the room. There were a few lights behind the bed and a floor lamp but with 2 big mirrors, you couldn’t see to get ready.

2026-10-11 • via Nuitee
S
Samuel • solo_traveller • gb
4
Pros:

Bed

Cons:

Smell of tabacoo and cigarettes in shower plug
Mould on celling

2026-10-11 • via Nuitee
J
Jeeth • family_with_children • gb
9
2026-10-11 • via Nuitee
J
Julia • couple • gb
7
2026-10-10 • via Nuitee
I
Ian • couple • gb
10
2026-10-10 • via Nuitee
A
Andy • solo_traveller • gb
7
Good
Pros:

Stayed many times now , great location

Cons:

The room that I was in on the top floor could hear the generator going all night

2026-10-09 • via Nuitee
T
Trevor • solo_traveller • gb
8
2026-10-08 • via Nuitee