Mercure Cardiff North Hotel

Hotels
•
Accor
8.2 (148 reviews)
Circle Way East, Cardiff, Wales, CF23 9XF , Cardiff , GB
44-2920-589988

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good location
Great beverage service
Cons:
Poor room maintenance
Unfriendly bar staff
Parking fees not disclosed
Limited amenities

Categories

Cleanliness
7.78
Concerns about visible mould in rooms and low-quality towels noted.
Service
9.25
Staff were friendly and handled requests efficiently.
Location
9.29
Conveniently located and accessible.
Room Quality
7.24
Issues with maintenance in multiple rooms and lack of essential amenities.
Amenities
7.77
Limited amenities like lack of refrigerator and basic room facilities.
Value for Money
7.23
Concerns raised over unexpected parking fees and overall value.
Food and Beverage
8.78
Positive experience with drinks and staff accommodating specific requests.
Overall Experience
8.25
Overall good experience but marred by maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Experience a blend of modern comfort and Art Deco elegance at the Mercure Cardiff North Hotel, where every stay is a memorable one.

Recreational Amenities
Unwind at our 24-hour fitness center or explore the surroundings with our bike rentals. For relaxation, enjoy complimentary Wi-Fi and entertainment in our common area or indulge in our room service available around the clock.

Dining Delights
Savor exquisite cuisine at The Bay Restaurant, featuring a vibrant bar/lounge. Don’t miss our buffet breakfasts served on weekends, perfect for fueling your adventures.

Convenient Facilities
Our hotel offers 132 luxurious guest rooms complete with memory foam beds, LCD televisions, and private bathrooms showcasing rainfall showerheads. With a conference center and event facilities, your professional needs are well catered for too.

Elevate your getaway with a stay at our hotel. Book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
T
Trevor C • solo_traveller • gb
8
2026-06-11 • via Nuitee
E
Elizabeth • solo_traveller • gb
7
Pros:

The location is great, the food was lovely.

Cons:

The bath wasnt clean with hairs in the bath plug hole, not nice.

2026-06-11 • via Nuitee
R
Roy • solo_traveller • gb
7
Functional
Pros:

Breakfast was very good

Cons:

Soleless environment, room was ok but on a remote corridor with a prison like view.
Being asked to pay £10.00 per day for parking when there is no alternative

2026-06-11 • via Nuitee
E
erik haaijen • solo_traveller • nl
8
2026-06-11 • via Nuitee
R
Rahul • solo_traveller • in
8
Pros:

Breakfast was awesome.... room size was alright... plenty of parking space.

Cons:

temperature control was not working, we had to open the window which caused lot of traffic noise..

2026-06-10 • via Nuitee
L
Les Newton • solo_traveller • gb
7
Poor stay
Pros:

The room and shower very good

Cons:

The resturant the staff rushed us out food poorley cooked turned lights off when we were eating. Breakfast was poor eggs had rubberised as left under heat lamp to long
In room 2 tea bags si coul only have 1 cup each. Purchased own tea bags and milk from Asda.
1 pillow each had to ask 3 times for more pillows. Waitress had to go back to bar every time we asked for a drink to see if the hotel stocked it. Not what you expect from a chain of hotels

2026-06-09 • via Nuitee
L
Lomas • solo_traveller • gb
1
Cons:

Just received a £100 fine in the post for parking at the hotel.

2026-06-08 • via Nuitee
J
Jolanda • solo_traveller • gb
9
Pros:

Free car parking
Good variety at breakfast
Comfy bed
Good size room

Cons:

Slightly noisy rooms
Breakfast slow to be topped up specifocally the coffee machine
Need more lights in the room - on the ceiling

2026-06-07 • via Nuitee
D
David • solo_traveller • gb
8
2026-06-05 • via Nuitee
K
Karen • solo_traveller • gb
9
Pros:

Rooms clean bed comfy

2026-06-04 • via Nuitee
S
stephen • couple • gb
10
2026-06-04 • via Nuitee
A
Ahson • couple • gb
9
Welcoming Hotel
Pros:

Very welcoming staff and well appointed rooms.

Cons:

Paying for overnight parking. This should be free for guests.

2026-06-03 • via Nuitee
J
joanne • couple • gb
1
Nasty smelling hotel in an unsavoury area
Pros:

Nothing - isn’t as described in the reviews

Cons:

When I walked in it smelt horrible. The atmosphere was lifeless and there was a lot of workmen in their hi-vis uniform hanging about. The carpets along the corridors stank and were stained. Quite a few plates left outside guests doors. I changed rooms twice as both smelt awful. The 2nd rooms window was misted up so you couldn’t see out.

2026-06-03 • via Nuitee
G
graeme • solo_traveller • gb
9
Great hotel
2026-06-03 • via Nuitee
M
mark • couple • gb
8
2026-06-03 • via Nuitee
S
Steve • couple • gb
4
Disappointing
Pros:

The breakfast was just about adequate but expensive & some of the offerings (eg: mushrooms) were poor quality

Cons:

I paid for an "upgraded" room which turned out to be what I would describe as shabby, especially the stained carpets & noisy air-con. The view was described as "gareden" or "city" - we had an expanse of grass & views of the service area roof!

2026-06-01 • via Nuitee
J
Jesus • couple • gb
7
2026-06-01 • via Nuitee
A
Alexis Harakis • solo_traveller • gb
4
2026-05-31 • via Nuitee
A
Ahson • solo_traveller • gb
9
2026-05-31 • via Nuitee
M
Millie • family_with_children • gb
6
Nice room. Could do more to improve the reception welcome and restaurant.
Pros:

Lovely, spacious room. Clean and comfortable.

Cons:

No milk provided in room meaning I had to travel to the restaurant to get milk for morning drinks.

I overheard staff moaning at each other during reception which wasn’t very welcoming.

Restaurant not great for kids. Kids menu didn’t have great selection and was on the pricier side.

You have to pay for the car park which is a hidden fee!

2026-05-31 • via Nuitee