Mercure Cardiff North Hotel

Hotels
•
Accor
8.2 (148 reviews)
Circle Way East, Cardiff, Wales, CF23 9XF , Cardiff , GB
44-2920-589988

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good location
Great beverage service
Cons:
Poor room maintenance
Unfriendly bar staff
Parking fees not disclosed
Limited amenities

Categories

Cleanliness
7.78
Concerns about visible mould in rooms and low-quality towels noted.
Service
9.25
Staff were friendly and handled requests efficiently.
Location
9.29
Conveniently located and accessible.
Room Quality
7.24
Issues with maintenance in multiple rooms and lack of essential amenities.
Amenities
7.77
Limited amenities like lack of refrigerator and basic room facilities.
Value for Money
7.23
Concerns raised over unexpected parking fees and overall value.
Food and Beverage
8.78
Positive experience with drinks and staff accommodating specific requests.
Overall Experience
8.25
Overall good experience but marred by maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Experience a blend of modern comfort and Art Deco elegance at the Mercure Cardiff North Hotel, where every stay is a memorable one.

Recreational Amenities
Unwind at our 24-hour fitness center or explore the surroundings with our bike rentals. For relaxation, enjoy complimentary Wi-Fi and entertainment in our common area or indulge in our room service available around the clock.

Dining Delights
Savor exquisite cuisine at The Bay Restaurant, featuring a vibrant bar/lounge. Don’t miss our buffet breakfasts served on weekends, perfect for fueling your adventures.

Convenient Facilities
Our hotel offers 132 luxurious guest rooms complete with memory foam beds, LCD televisions, and private bathrooms showcasing rainfall showerheads. With a conference center and event facilities, your professional needs are well catered for too.

Elevate your getaway with a stay at our hotel. Book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
L
Louise • family_with_children • gb
10
2026-05-21 • via Nuitee
C
CHRISTOPHER • solo_traveller • gb
9
The location and standard was great and I really enjoyed my stay!
Pros:

Room was great although the shower was not ideal for a non disabled person (I'm not sure why I was given a disabled room). But aside from that everything about the room was great. The bed was comfortable. I didn't have breakfast so I can't comment. But I did have an evening meal which was lovely.

Cons:

As I arrived I wasn't sure who to book in with, as the staff member looked like a random person with a laptop on a table. I was a bit unsure of whether I was approaching a member of staff or not?

2026-05-21 • via Nuitee
M
Malcolm • couple • gb
7
Pros:

Good choice of food, nicely cooked and presented.

Cons:

The evening menu

2026-05-21 • via Nuitee
E
Eleri • couple • gb
5
2026-05-21 • via Nuitee
G
Griffin • solo_traveller • gb
10
2026-05-20 • via Nuitee
G
Griffin • solo_traveller • gb
9
Pros:

Food

2026-05-20 • via Nuitee
K
Kit Man • family_with_children • gb
8
Fair with the price
Pros:

Room was spacious

Cons:

bathroom ventilation is not strong enough, floor could be slippery after shower

2026-05-20 • via Nuitee
K
Karen • solo_traveller • ie
10
Pros:

Great hotel very clean helpful staff and the room was fantastic for the money paid

Cons:

Nothing everything was excellent

2026-05-19 • via Nuitee
A
Aaliyah • family_with_children • gb
8
It was a nice stay
Pros:

Very close to where we needed to be

Cons:

One room had a broken heater and the tv wouldn’t turn off

2026-05-18 • via Nuitee
D
David • couple • gb
8
2026-05-18 • via Nuitee
S
Simone • solo_traveller • gb
7
Comfy
Pros:

Location and comfy room

Cons:

Parking at £10. Not made aware

2026-05-18 • via Nuitee
A
Arthi • family_with_children • in
9
Calm and peaceful stay
Pros:

Clean and good

2026-05-18 • via Nuitee
B
Brad • family_with_children • gb
5
Rubbish under the bed, air con not working in room, also couldn’t shower for longer than 3 minutes or you would flood th
Pros:

Breakfast was good

Cons:

Rubbish under the bed, air con not working in room, also couldn’t shower for longer than 3 minutes or you would flood the bathroom because the drain appeared to be slightly blocked.

2026-05-18 • via Nuitee
D
Daniel • solo_traveller • gb
7
Short. Very expensive car park. Good rooms. Good breakfast
Cons:

Paying to park £10 over night in their own car park was a bit shit. That needs to change. The rooms are already fairly expensive

2026-05-15 • via Nuitee
A
Alison • solo_traveller • gb
9
2026-05-15 • via Nuitee
A
Abhimanyu • solo_traveller • gb
1
Cons:

There were fries in my kettle & a card when I boiled water in the morning for coffee. You can imagine how I felt 🙁

2026-05-14 • via Nuitee
C
Chris • couple • gb
6
Comfortable and spacious
Pros:

Spacious rooms!

Cons:

Outdated gym.

2026-05-13 • via Nuitee
K
Kevin • solo_traveller • gb
5
Very good 👍
Pros:

Hotel very good. Room was large and well very tidy with a Welsh industrial theme.

Cons:

Have now received a parking charge even though I paid for parking on arrival.
I was eventually able to get through to the hotel - thankfully Reece was able to swiftly resolve this issue for me. Thanks Reece 👍

2026-05-13 • via Nuitee
C
Charlotte • solo_traveller • gb
2
2026-05-12 • via Nuitee
N
natalie • couple • gb
9
Overall good stay
Pros:

Location and clean

Cons:

The breakfast wasn’t nice

2026-05-11 • via Nuitee