Mercure Cardiff North Hotel

Hotels
•
Accor
8.2 (148 reviews)
Circle Way East, Cardiff, Wales, CF23 9XF , Cardiff , GB
+44 20 4602 9658

listing image 1
Show all photos
Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good location
Great beverage service
Cons:
Poor room maintenance
Unfriendly bar staff
Parking fees not disclosed
Limited amenities

Categories

Cleanliness
7.78
Concerns about visible mould in rooms and low-quality towels noted.
Service
9.25
Staff were friendly and handled requests efficiently.
Location
9.29
Conveniently located and accessible.
Room Quality
7.24
Issues with maintenance in multiple rooms and lack of essential amenities.
Amenities
7.77
Limited amenities like lack of refrigerator and basic room facilities.
Value for Money
7.23
Concerns raised over unexpected parking fees and overall value.
Food and Beverage
8.78
Positive experience with drinks and staff accommodating specific requests.
Overall Experience
8.25
Overall good experience but marred by maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Experience a blend of modern comfort and Art Deco elegance at the Mercure Cardiff North Hotel, where every stay is a memorable one.

Recreational Amenities
Unwind at our 24-hour fitness center or explore the surroundings with our bike rentals. For relaxation, enjoy complimentary Wi-Fi and entertainment in our common area or indulge in our room service available around the clock.

Dining Delights
Savor exquisite cuisine at The Bay Restaurant, featuring a vibrant bar/lounge. Don’t miss our buffet breakfasts served on weekends, perfect for fueling your adventures.

Convenient Facilities
Our hotel offers 132 luxurious guest rooms complete with memory foam beds, LCD televisions, and private bathrooms showcasing rainfall showerheads. With a conference center and event facilities, your professional needs are well catered for too.

Elevate your getaway with a stay at our hotel. Book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
V
Viktorija • family_with_children • gb
10
Friendly , good price and clean
Pros:

Clean and comfortable

Cons:

-

2026-07-25 • via Nuitee
M
Martin • couple • gb
7
2026-07-25 • via Nuitee
J
Jiri • couple • gb
10
2026-07-25 • via Nuitee
P
Peter • couple • gb
9
2026-07-24 • via Nuitee
T
Tom • couple • au
3
2026-07-24 • via Nuitee
J
James • couple • gb
5
Average
Cons:

Staff with .manners

2026-07-24 • via Nuitee
C
CHACKOCHAN • couple • gb
2
Bad experience
Pros:

Very hot day, noA/C working in the room, lift is terrible .

Cons:

Its just an averge hotel, very poor facilities, very expensive.

2026-07-23 • via Nuitee
S
Shelley • solo_traveller • gb
10
Perfect 👌🏻
Pros:

Perfect location for Cardiff castle events

Cons:

Room was clean, bed was comfy, staff friendly and helpful.

2026-07-23 • via Nuitee
R
Rochelle • solo_traveller • gb
7
2026-07-23 • via Nuitee
M
Matthew • solo_traveller • gb
5
Cons:

Aircon nor working.

2026-07-23 • via Nuitee
S
Shelley • extended_group • gb
10
2026-07-23 • via Nuitee
S
Sara • couple • gb
10
Very comfortable
Pros:

We arrived after a very long and very hot car journey, the air conditioning in our room was great!

2026-07-22 • via Nuitee
T
Tim Griffin • family_with_children • gb
8
Nice hotel, but not for City Centre events or in hot weather unless they fix the aircon units.
Pros:

Check-in was quick and friendly. Bar and lobby area was clean, bright and well furnished. The very small lift to the second floor was a bit rickety so we used the stairs after our one ride in the lift.
Room & bathroom were fine but the aircon was virtually useless - we stayed on one of the hottest days of the year and all the unit could do was move air around. Breakfast was great, good value and all staff were friendly and helpful.

Cons:

I always resent paying for hotel parking when the car park is dedicated to the hotel. £10 isn't a lot but it ought to be included. The hotel is NOT convenient for the city centre (we attended a gig at Blackweir Fields and it was quite a cab ride either way). We knew this but if you plan on walking - don't.
The hotel is near to some very busy roads into Cardiff so traffic noise is high if you have the windows open.

2026-07-22 • via Nuitee
G
Gillian • couple • gb
8
Very pleased with our two night stay.
Pros:

Privilege room very good. Air con perfect for hot weather. Only one armchair but ok. Dining room both breakfast & dinner good, food & service. Pet accompanying and welcomed.

Cons:

Lift doing funny jumps. Quite scary.

2026-07-21 • via Nuitee
S
Stephen • solo_traveller • gb
8
Great staff, comfortable bed and room.
Pros:

Great, large room with a comfortable bed and good sized bathroom. When we checked-in we did have to change rooms due to noisy air-conditioning, but this was a simple process. Breakfast was very good, plenty of choice, but could have been a little hotter. All hotel staff were great.

Cons:

Unfortunately there was a primary school prom party going on when we arrived and the reception and bar area were like a very noisy youth club. The design and position of the reception was also dreadful, who ever thought that was a good idea is crazy. Used hotel app to order items for the room, but these requests went unanswered and we had to chase via phone.

2026-07-21 • via Nuitee
E
Ettiyil • solo_traveller • gb
10
2026-07-21 • via Nuitee
C
Claudia • solo_traveller • gb
5
Pros:

The staff where friendly on the first 2 nights there

Cons:

On the third night asked how long were we to stay and our food order was lost by the kitchen and waited over an hour and then food did not come together and where told that we order something and we did not

2026-07-21 • via Nuitee
A
Ambrazunas • solo_traveller • gb
5
Pros:

Aircon

Cons:

No clear upfront information about additional costs eg. Car park

2026-07-21 • via Nuitee
P
Paresh • solo_traveller • gb
7
Pros:

It was average. It could be better

Cons:

The shower water drain was going very slow. The elevator was dangerous. I took stairs every time. Lights were not enough.

2026-07-21 • via Nuitee
L
Laura • solo_traveller • gb
7
Overall good location and nice rooms. Minor interior updates would be nice for guests
Pros:

Close to the main hospital, easy travel for an early appointment.
I loved the bedroom decoration, it was modern was very funky and the Aircon was ok but greatly appreciated in a hot period.
The shower was powerful and it had a deep shower tray.

The front desk staff were very kind and helpful despite being under pressure because the card machines were down.

Cons:

The bathroom did have some cracks in the tiles which appeared less clean which made the modern bathroom look less sleek and there was no plug in the sink to seal the wide plug hole so I did worry I might drop something down it.

The parking signs were a bit confusing as the car park is chargeable to those not staying onsite. This was not fully clear until you got inside the hotel, that guests could register their car for parking.
Because the card machines systems.were down there seemed to be lots of difficulty with ordering drinks at the bar. It felt like very separate teams rather than one team working together.

Bar staff were quite direct with guests not clear on a contingency process which put pressure on the front desk. Guests were asked to go back and forth between the bar and front desk multiple times and drinks were very expensive.

Overall minor things that weren't ideal but acceptable as we needed somewhere close to stay for hospital appointments.

2026-07-21 • via Nuitee