Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location (convenient for Cardiff Castle/events)
Helpful and friendly staff (generally)
Good/excellent breakfast with variety
Comfortable beds and comfortable rooms for many
Tea and coffee provided; plenty of sockets
Clean and well-designed rooms noted by several guests
Cons:
Cleanliness issues (dirty pillows, soiled chair, unhoovered carpet, unpleasant smell)
Air conditioning problems in some rooms (not working or noisy)
No in-room fridge reported
Rude behaviour from some breakfast staff
Thin sound insulation / noise between rooms
Beds delivered as two singles pushed together in some rooms
Expensive parking
Occasional TV signal problems

Categories

Cleanliness
5.5
Multiple reviews mention cleanliness problems: dirty pillows, soiled chair, unhoovered carpet, unpleasant smell in one room and inconsistent housekeeping.
Service
9
Most guests describe staff as friendly, helpful and responsive (reception moved a guest immediately); however there are isolated reports of rude breakfast staff which lowers consistency.
Location
9.7
Repeatedly praised as a very convenient location (good for Cardiff Castle/events and drivers); several guests explicitly cite excellent location.
Room Quality
7
Rooms are generally comfortable with good bathrooms and toiletries, but issues reported include twin beds pushed together, noisy or non-working air conditioning in some rooms, windows that do not close and occasional TV signal problems.
Amenities
7
Tea/coffee provided and many sockets are positives; missing in-room fridge noted, shower configuration criticisms (wanted hand-held), lack of reception contact info and expensive parking are negatives.
Value for Money
6.8
Mixed impressions: several guests say it's great value while others feel the price is high given cleanliness and facility issues—overall slightly below neutral.
Food and Beverage
8.6
Breakfast and food receive strong praise (good selection, excellent food) though service at breakfast has been reported as rude by some guests.
Overall Experience
8
Many guests report a pleasant, comfortable stay with helpful staff and good breakfast, but recurring cleanliness and maintenance issues produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:05

Property Description

Modern Comforts and Convenient Location

Luxurious Rooms and Dining Options
The rooms at Mercure Cardiff North Hotel offer modern amenities including private bathrooms with rainfall showers, work desks, and satellite TV. Guests can enjoy delicious meals at the RGB Restaurant which features specialities from the charcoal grill, or opt for casual dining and beverages at the spacious lounge bar.

Ideal for Business and Leisure
Located near Cardiff's major business parks, Mercure Cardiff North Hotel is perfect for business travelers. For leisure guests, popular attractions like Cardiff Castle and Cardiff Golf Club are just a short drive away. With free WiFi, parking, and proximity to the M4, this hotel offers convenience for all guests.

Ready to experience comfort and convenience at Mercure Cardiff North Hotel? Book your stay now.

Important information:

Please note, a credit card Pre Authorization will be required at the time of check in. This will include Pre paid rates and no cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Location

Guest Reviews

7.7
Based on 4895 reviews
Cleanliness: 5.5
Service: 9
Location: 9.7
Room Quality: 7
Amenities: 7
Value for Money: 6.8
Food and Beverage: 8.6
Overall Experience: 8
P
Peter • solo_traveller • gb
8
2026-09-12 • via Nuitee
S
Shan • couple • gb
7
2026-09-11 • via Nuitee
S
Shan • couple • gb
6
Put up and shut up.
Cons:

Remote area, but transport available. You need to carry stuff to reach certain room by stairs. Some of the staff are good. Some are like to teach T and Cs. So Good luck.

2026-09-11 • via Nuitee
S
Stephanie • solo_traveller • gb
6
Not worth the price.
Pros:

The reception was lovely. There was great shower pressure. The lobby area at first glance was nicely done up.

Cons:

Everything was just a bit old and dirty. The chairs in the room had stains on them, had clearly been used for a very very very long time. Rusty bits in the bathroom, paint coming off the tiles. There was minimal lighting in the room. Tv labeled as smart tv but wouldn’t work in such a way. Half the bed was comfortable, half felt as though I was going to sink into the floor. Car park cost £10, which was absolutely fine, but by dinner hour there were people smoking pot in the car park just outside the front door.

Given the price compared to city centre accommodation options, I expected much higher standards.

2026-09-07 • via Nuitee
A
Andrea • couple • gb
4
Avoid unless you’re desperate
Pros:

We messaged the hotel and they confirmed that there was no charge for dogs but when we arrived they tried to charge us £20 per night extra…the manager waived the charge in the end

Cons:

The room was not even hoovered from the previous guests, there were dirty curry dishes outside which no one removed until the day after, the window didn’t open and the room stank. The extract fan in the bathroom was broken. I could continue but I’ll stop here

2026-09-07 • via Nuitee
J
Jamie • couple • gb
1
2026-09-05 • via Nuitee
J
Janos • solo_traveller • gb
10
2026-09-05 • via Nuitee
A
Amman • couple • gb
8
Nice, comfortable and pleasant staff.
Pros:

Very welcoming staff and the reception / communal lounge looked very modern and clean. I liked how there was access to a little cardio room 24/7 (just need to sign a register before and after use). Room was clean and a nice standard room for 1 or 2 people. Bathroom was also clean.

Cons:

Another stay where I had to pay an additional charge for parking although I was staying there. However it was nowhere near as expensive as other places in the Cardiff area I’ve stayed in previously (£10 p/n). There was some damage in the bathroom shower where a tile was broken and sharp, shower head looked like it could do with a replacement. There was a big “comfort” chair however does not look like it has been cleaned in sometime, when I hit it with my hand, there was a small cloud of dust. Lastly the room could do with some more lights in there, as I had to put all the lights on round the bed and the bathroom lights to get a decently lit room. Otherwise, was nice and comfortable.

2026-09-03 • via Nuitee
L
laguda • family_with_children • gb
8
Met my expectations and quite satisfied.
Pros:

facility and room

Cons:

none

2026-09-03 • via Nuitee
A
Amy • family_with_children • gb
8
2026-09-02 • via Nuitee
C
Chris • couple • au
8
Enjoyed a good night’s sleep.
Pros:

Very easy to find

Cons:

Thought the breakfast was expensive

2026-09-02 • via Nuitee
Z
Zarah • family_with_children • gb
5
I think I left my lip gloss in room 122
2026-09-02 • via Nuitee
T
Tania • family_with_children • gb
10
Everything perfect
Pros:

The location, pet friendly and the super comfortable beds

2026-09-01 • via Nuitee
M
Marie • family_with_children • gb
8
2026-09-01 • via Nuitee
A
Alison • couple • gb
9
Excellent choice for a short stay
Pros:

Ample parking. Friendly and professional staff. Really good meal in the evening. Breakfast one of the best we've had in a long time

Cons:

There was nothing to dislike about this hotel. It was as described and as expected

2026-09-01 • via Nuitee
G
Gavin • extended_group • gb
10
2026-09-01 • via Nuitee
D
Darek • couple • gb
6
Parking should be free including in the price
2026-08-31 • via Nuitee
S
Sarah • couple • gb
8
2026-08-31 • via Nuitee
J
Jose • couple • gb
10
Lugar de paz y tranquilidad 😃
Pros:

🇨🇴 fue maravilloso y me gustaron mucho las instalaciones, ideal si lo que quieres es descansar, es un lugar muy tranquilo y con mucha paz.

Cons:

No aplica, me encantó.

2026-08-31 • via Nuitee
M
Matt • solo_traveller • gb
9
2026-08-31 • via Nuitee