Quay West Suites Melbourne

Hotels
•
Quay West
9.2 (118 reviews)
26 Southgate Avenue, Southbank, Victoria, 3006 , Southbank , AU
61-396936000

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Facilities

Fitness facilities
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Mice in room
Wi-Fi issues

Categories

Cleanliness
8.16
There was mention of mice in the room which affects the cleanliness perception.
Service
9.63
Staff were described as friendly and helpful, although a specific incident was not resolved.
Location
9.87
Multiple mentions of great location near attractions like Hamer Hall.
Room Quality
8.62
Rooms were comfortable but noted as needing refurbishment.
Amenities
9.15
Good amenities including a swimming pool, though not all were mentioned.
Value for Money
9.11
Overall experience was good; however, value perception diminished with issues reported.
Food and Beverage
9.86
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.23
Positive aspects outweighed by cleanliness issue and service follow-up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:53

Property Description

Experience unparalleled luxury and comfort at Quay West Suites Melbourne, ideally situated in the vibrant Southbank area.

Recreational Oasis
Unwind with our exceptional amenities, including a refreshing indoor pool, relaxing hot tub, and rejuvenating sauna, perfect for a day of leisure after exploring the city's attractions.

Dining Excellence
Indulge in delightful culinary experiences with our on-site restaurant and snack bar/deli. Enjoy a hearty buffet breakfast each morning and wrap up your day with a drink at our chic bar/lounge.

Home Away from Home
Relax in one of our 109 beautifully-appointed guestrooms, featuring premium bedding, LCD televisions, and complimentary Wi-Fi, ensuring you stay connected while enjoying your home-like comforts.

Discover the perfect blend of luxury and convenience in Melbourne. Book your stay today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.87
Room Quality: 8.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.86
Overall Experience: 9.23
S
Sharon • couple • au
10
2026-05-31 • via Nuitee
S
saif elislem • solo_traveller • ae
9
The location is exceptional, staff are friendy , very clean, highly recommended
Pros:

The location is exceptional

Cons:

Breakfast is not diverse and could be much better

2026-05-30 • via Nuitee
E
Elizabeth • couple • au
10
2026-05-28 • via Nuitee
C
Charisse • solo_traveller • gb
10
Wonderful!
Pros:

Beautiful hotel with large comfortable rooms.
Perfect location to walk into town or over to Melbourne Park for the Open Tennis.
Lovely indoor swimming pool.
Incredible breakfast, eggs cooked to order and every dish at the buffet constantly refilled. Everything you could think of for a perfect breakfast.

Cons:

It is quite expensive but I cannot fault this hotel.

2026-05-26 • via Nuitee
S
Stefen • couple • au
10
2026-05-25 • via Nuitee
W
Wendy • couple • au
10
2026-05-25 • via Nuitee
N
Natalie • solo_traveller • au
8
2026-05-24 • via Nuitee
M
Madison • couple • au
10
2026-05-23 • via Nuitee
C
Colin • couple • au
9
Suited all our requirements on an overnight stay in Melbourne
Pros:

Very close to Hamer Hall. Suite of rooms. Also quiet and easy access. Great buffet breakfast.

Cons:

All good

2026-05-23 • via Nuitee
S
Sarah • solo_traveller • au
10
Pros:

The staff were lovely and accommodating. They made everything easy. The room was clean tidy and of a high standard. The breakfast had a great variety of foods.The facilities were well maintained with the pool and hot tub. Definitely will stay there again.

2026-05-22 • via Nuitee
K
Kerrie • couple • au
10
2026-05-20 • via Nuitee
D
Daniel • extended_group • au
10
We had an absolutely fantastic stay at Quay West Suites Melbourne over the weekend and honestly could not fault a thing.
Pros:

Everything, the staff, the location, the apartment, the unbelievable views. Everything.

Cons:

We couldn’t stay more than one day.

2026-05-20 • via Nuitee
K
Katerina • family_with_children • cz
10
Pohodlné ubytování i na více dní
Pros:

Velmi dobrá klidná lokalita, přímo u řeky, kousek od parku, do centra jen přes lávku přes řeku. Pěkné prostorné dobře odhlučněné pokoje, dobře vybavená kuchyň. Vše čisté, velmi ochotný personál.

Cons:

Horší wifi připojení. Parkování není úplně vhodné pro větší auta.

2026-05-19 • via Nuitee
J
Jan • solo_traveller • au
10
Pros:

The location was perfect. Easy to park. Breakfast lovely

Cons:

Nothing

2026-05-18 • via Nuitee
D
Dylan • couple • au
10
simply amazing
Pros:

the whole experience

Cons:

I cannot say I didn't like anything

2026-05-18 • via Nuitee
J
jeanette • couple • au
10
Great staff, great rooms, great location made for an amazing stay
Pros:

Love our stay at this property. From the moment we were greeted by the staff at reception, to the most comfortable suite, close location to everywhere we wanted to go to the final assistance from staff when leaving. Just perfect on so many levels.

Cons:

Nothing to say.

2026-05-18 • via Nuitee
J
jenrr • solo_traveller • au
10
Fantastic service and location
Pros:

The staff were exceptional. Travelling with my 90 year old mother they made all the difference, helping in many ways and making mum feel very comfortable. Location is sensational, balcony with view perfect on a remarkably balmy weekend. Good buffet breakfast, great coffee, poached eggs to order. Spacious, quiet, comfortable apartment.

Cons:

Car parking is tight, and I wished I drove a mini but that was the only downside.

2026-05-18 • via Nuitee
K
Kristin • family_with_children • au
10
2026-05-17 • via Nuitee
S
Suzie • family_with_children • au
9
2026-05-17 • via Nuitee
L
LORENZO • couple • it
8
2026-05-17 • via Nuitee