Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Mice in room
Wi-Fi issues

Categories

Cleanliness
8.16
There was mention of mice in the room which affects the cleanliness perception.
Service
9.63
Staff were described as friendly and helpful, although a specific incident was not resolved.
Location
9.87
Multiple mentions of great location near attractions like Hamer Hall.
Room Quality
8.62
Rooms were comfortable but noted as needing refurbishment.
Amenities
9.15
Good amenities including a swimming pool, though not all were mentioned.
Value for Money
9.11
Overall experience was good; however, value perception diminished with issues reported.
Food and Beverage
9.86
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.23
Positive aspects outweighed by cleanliness issue and service follow-up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:53

Property Description

Luxurious Suites with Stunning Views
Located in Melbourne CBD, Quay West Suites offers 5-star accommodation with spacious suites boasting balconies and panoramic views over Yarra River. The suites feature LCD TVs and fully equipped kitchens, providing a comfortable and convenient stay.

Relaxation and Wellness Amenities
Guests can unwind and rejuvenate at the 15-metre indoor lap pool, spa, sauna, and fitness center. Whether it's a refreshing swim or a soothing sauna session, the hotel ensures a relaxing experience for all visitors.

Dining Experience at Jarrah Restaurant & Bar
Indulge in a culinary journey at the hotel's Jarrah Restaurant & Bar, offering a menu filled with seasonal specialties. From fresh local seafood to succulent steaks, guests can savor delicious meals indoors or on the spacious terrace.

Experience luxury, relaxation, and exquisite dining at Quay West Suites Melbourne. Book your stay now to enjoy a memorable experience in the heart of the city.

Important information:

Please note that there is a 1.4% charge when you pay with a credit card.

Please note that renovation work will be carried out from December 2025 to July 2026. Guests may experience disturbance and view obstruction from Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9.2
Based on 2026 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.87
Room Quality: 8.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.86
Overall Experience: 9.23
C
Chloe • couple • au
7
2026-09-10 • via Nuitee
P
Patrick • solo_traveller • nc
9
i will return, great hotel
2026-09-06 • via Nuitee
A
Anthony • couple • au
6
2026-09-06 • via Nuitee
J
Jane • family_with_children • au
9
Great location. Spacious. Great facilities
Pros:

Great location. Spacious.

Cons:

Nothing. We loved it

2026-09-06 • via Nuitee
J
Jane • family_with_children • au
6
Fantastic location, clean and comfortable rooms.
Pros:

Great location, onsite parking, clean and comfortable, helpful friendly staff.

Cons:

We really enjoyed our stay.

2026-09-05 • via Nuitee
G
Greenslade • couple • au
9
2026-09-03 • via Nuitee
D
Dianne • extended_group • au
9
Would definitely stay there again and happily recommend it.
Pros:

There was no noise from neighbours. Everything was clean. I particularly enjoyed the balcony.

Cons:

The bed was a bit high and I would have preferred something lower for ease of access. There were some cooking smells from another room.

2026-09-03 • via Nuitee
R
Rohan • solo_traveller • au
9
Pros:

Close location to the city. Close to plenty of public transportation. Great views from the balcony.

2026-09-02 • via Nuitee
G
Gemma • couple • au
10
2026-09-02 • via Nuitee
A
ANDREA • solo_traveller • au
10
Loved my stay, the best hotel I’ve stayed at while travelling to Melbourne. Highly recommend. I would stay there again f
Pros:

The location was perfect, the room was very spacious and clean.

2026-09-01 • via Nuitee
S
Samantha • couple • au
9
Pros:

Clean, modern, very comfortable with great amenities, friendly and helpful staff and in a great location

2026-08-31 • via Nuitee
M
Marija • solo_traveller • au
9
2026-08-31 • via Nuitee
S
Sharon • couple • au
10
Easy walk to MCG and DFO South Wharf
2026-08-30 • via Nuitee
A
Angelina • extended_group • au
9
Excellent
Pros:

Excellent location and facilities! Really clean

Cons:

Expensive Car Parking

2026-08-29 • via Nuitee
S
Sussan • couple • au
10
2026-08-27 • via Nuitee
F
Faafetai Neil • solo_traveller • au
10
2026-08-26 • via Nuitee
B
Brooke • family_with_children • au
10
Pros:

location and room with a view amazing

2026-08-25 • via Nuitee
I
Iris • solo_traveller • nl
8
Pros:

Zeer groot appartement met fenomenaal uitzicht op een toplocatie!

Cons:

De ramen sluiten niet goed waardoor er veel lawaai in de slaapkamers is. Ontbijt was niet heel uitgebreid.

2026-08-25 • via Nuitee
S
Sally • couple • au
10
2026-08-24 • via Nuitee
A
Annette • couple • au
10
Perfect city stay
Pros:

Conveniently located, walking distance to city. Suite worked well. Staff really pleasant and helpful.

Cons:

Nothing

2026-08-24 • via Nuitee