Quay West Suites Melbourne

Hotels
•
Quay West
9.2 (118 reviews)
26 Southgate Avenue, Southbank, Victoria, 3006 , Southbank , AU
+61 3 9693 6000

listing image 1
Show all photos

Facilities

Fitness facilities
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Mice in room
Wi-Fi issues

Categories

Cleanliness
8.16
There was mention of mice in the room which affects the cleanliness perception.
Service
9.63
Staff were described as friendly and helpful, although a specific incident was not resolved.
Location
9.87
Multiple mentions of great location near attractions like Hamer Hall.
Room Quality
8.62
Rooms were comfortable but noted as needing refurbishment.
Amenities
9.15
Good amenities including a swimming pool, though not all were mentioned.
Value for Money
9.11
Overall experience was good; however, value perception diminished with issues reported.
Food and Beverage
9.86
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.23
Positive aspects outweighed by cleanliness issue and service follow-up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:53

Property Description

Experience unparalleled luxury and comfort at Quay West Suites Melbourne, ideally situated in the vibrant Southbank area.

Recreational Oasis
Unwind with our exceptional amenities, including a refreshing indoor pool, relaxing hot tub, and rejuvenating sauna, perfect for a day of leisure after exploring the city's attractions.

Dining Excellence
Indulge in delightful culinary experiences with our on-site restaurant and snack bar/deli. Enjoy a hearty buffet breakfast each morning and wrap up your day with a drink at our chic bar/lounge.

Home Away from Home
Relax in one of our 109 beautifully-appointed guestrooms, featuring premium bedding, LCD televisions, and complimentary Wi-Fi, ensuring you stay connected while enjoying your home-like comforts.

Discover the perfect blend of luxury and convenience in Melbourne. Book your stay today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.87
Room Quality: 8.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.86
Overall Experience: 9.23
I
Ilona • couple • au
9
2026-07-24 • via Nuitee
D
Darren • family_with_children • au
8
Pros:

location was perfect, balcony was excellent, spa and pool facility was great

Cons:

breakfast could have offered more variety

2026-07-24 • via Nuitee
H
Hannah • family_with_children • au
9
2026-07-23 • via Nuitee
E
ELISABETH • solo_traveller • br
7
God location
Pros:

Location

Cons:

Cleaning

2026-07-21 • via Nuitee
P
Phil • couple • au
8
2026-07-21 • via Nuitee
S
Simone • couple • au
10
2026-07-20 • via Nuitee
Y
Yvonne • couple • au
10
2026-07-20 • via Nuitee
M
Marcus • family_with_children • au
10
2026-07-19 • via Nuitee
M
Melissa • couple • au
10
Pros:

Location was great and the food is amazing

2026-07-16 • via Nuitee
J
Janette • family_with_children • ph
10
2026-07-16 • via Nuitee
D
Douglas • couple • au
8
When going to a show at the arts center we would book again
Pros:

Location

Cons:

Refill the bar fridge every day

2026-07-15 • via Nuitee
T
Tony • couple • au
8
Close to where we wanted to be. Reception guy James was first rate
Pros:

Fresh, modern, proximity to entertainment

Cons:

The food in the restaurant was sub standard.

Poorly cooked and second rate imported produce.

Sadly there is no point voicing a complaint because they have no way to fix it.

2026-07-15 • via Nuitee
C
Colin • solo_traveller • au
9
Excellent quality property, location, staff and services.
Pros:

Great location, staff very friendly and helpful, excellent quality property and facilities. Loved the included breakfast - best ever!

Cons:

Not really a dislike, just a suggestion to keep room service open later in the evening. We came back from an event at 9pm and just wanted to have something to eat in our room and the kitchen had closed. Generally most room service is open until at least 10pm.

2026-07-15 • via Nuitee
P
Peter • couple • au
9
Great location and apartment.
Pros:

Location size of apartment.

Cons:

All good. No issues.

2026-07-14 • via Nuitee
M
Michelle • extended_group • au
9
Stunning views at an excellent location. Staff were very friendly, helpful and welcoming.
Pros:

The Breakfast was good. Good variety with very nice coffee. Had to wait half an hour for our eggs, however, the staff were very helpful and accommodating.

Cons:

Better information on how the breakfast area works.

2026-07-13 • via Nuitee
W
Wayne • solo_traveller • nz
9
I would stay there again
2026-07-12 • via Nuitee
M
Melissa • couple • au
9
2026-07-12 • via Nuitee
M
Marina • family_with_children • au
10
2026-07-12 • via Nuitee
M
Margaret • couple • au
10
Pros:

Access to South Bank

2026-07-12 • via Nuitee
J
Joanne • couple • au
7
Great location, really nice apartment, value for money.
Pros:

Great location, really nice apartment very comfortable

2026-07-11 • via Nuitee