VR Auckland City

Hotels
•
VR Hotels and Resorts
8 (6510 reviews)
188 Hobson Street , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Dirty original room
Inadequate amenities

Categories

Cleanliness
6.46
Original room was reported dirty and staff response was slow.
Service
8.93
Staff were helpful when contacted about issues; positive sentiments regarding help with room changes.
Location
9.47
Very central location; accessible to various attractions.
Room Quality
7.92
Some rooms had issues, but new room offered was satisfactory.
Amenities
6.95
Some amenities were not functional, but had essential features.
Value for Money
7.41
Cost perceived as high given some room quality issues.
Food and Beverage
8.46
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.43
Overall experience was positive despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:50

Property Description

Stunning Views and Central Location
Experience breathtaking city skyline and harbour views at VR Auckland City, located in the heart of Auckland CBD.

Modern Amenities
Enjoy unlimited free WiFi, fully equipped kitchens, air conditioning, and in-room laundry facilities in each apartment.

Convenient Accessibility
Within a short walk to Aotea Centre, Auckland Convention Centre, and SkyCity, and just minutes away from the marina and Viaduct Harbour.

Ready to immerse yourself in luxury and convenience? Book your stay at VR Auckland City now!

Important information:

There is a 3.15% surcharge for all bookings online.

On checking-in, the guests are required to present a valid photo ID and the card used for online booking for verification.

Nonrefundable rate plans will continue to be charged the full accommodations cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans.

Cancelations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges.

Cancelations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodations cost per room booked.

Please also note that only booked number of guests are allowed to stay with us. The room is offered for overnight accommodations and is not a party venue. Quite hours from 10:00 pm to 7:00 am applies.

Please note that daily service is suspended and would be provided only upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for NZD 25 per person per night when using an existing bed.
    People no matter the age stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 6510 reviews
Cleanliness: 6.46
Service: 8.93
Location: 9.47
Room Quality: 7.92
Amenities: 6.95
Value for Money: 7.41
Food and Beverage: 8.46
Overall Experience: 8.43
H
Henry • couple • nz
10
2026-06-12 • via Nuitee
J
Jaqueline • family_with_children • nz
4
Cons:

Didn’t like that I had to wait 3 hours for my room after check in time. This was after asking reception for a key.Bathroom was dirty, drain was block. Asked for a tea towel and got given a chucks wipe. Didn’t see any cleaners the whole stay

2026-06-11 • via Nuitee
J
Jignesh • extended_group • nz
10
2026-06-11 • via Nuitee
D
Diego • solo_traveller • nz
9
2026-06-11 • via Nuitee
R
Rüdiger • couple • de
9
2026-06-10 • via Nuitee
J
João • solo_traveller • br
10
2026-06-09 • via Nuitee
C
Campman • solo_traveller • au
7
Pros:

The price

Cons:

Very close together like rooms foyer etc

2026-06-08 • via Nuitee
M
Mistry • couple • nz
2
Cons:

have not been refunded my security deposit yet still it’s almost been 3 weeks since I stayed there

2026-06-08 • via Nuitee
A
ABDUL QAYOOM • extended_group • gb
8
2026-06-08 • via Nuitee
R
RANDEEP • solo_traveller • nz
10
Pros:

Everything

2026-06-08 • via Nuitee
V
Vignesh • couple • nz
1
Pros:

Only location

Cons:

The property was not in a suitable condition for our stay. The room was dirty, the beds had visible blood stains, and the overall cleanliness was below expectations. We were also informed that no alternative room was available. Additionally, we were told the room would be cleaned before check-in, but it did not appear to have been properly cleaned. Due to these issues, we were unable to stay at the property and had to find alternative accommodation in the middle of the night.

2026-06-08 • via Nuitee
T
Trish • extended_group • nz
2
Location is the only good thing about it
Pros:

Location and staff friendly

Cons:

The apartment was dirty and the bathroom was filthy. It was very obvious that the whole place hadn't been cleaned properly for months. Potential injury hazard in the bathroom. Loose replacement tiles with little to no grout in them and one of them were sticking up so a potential cut or trip hazard. The bathroom was the filthiest I've ever seen, mould, dirt, walls dirty, things falling apart, walls dirty, one of the towels had stains through it, it looked like an unfinished repair project and no one has bothered to clean it except for a vacuum cleaner for months! It feels like the owners don't actually care about keeping it clean or well maintained. Very noisy street at night even during early hours. Couldn't use the safe because it was locked and reception had no key to open it. Wardrobe shelf broken, lounge table damaged and leg. It just feels like no one actually cares about it's appearance. Just wanting money for the least amount of effort. I will choose another hotel for the price. Don't stay here if unless you can get a really cheap deal and you don't mind staying in a dirty apartment. The photos look better than the actual experience. There were too many dirty things to photograph

2026-06-06 • via Nuitee
H
Heidi • solo_traveller • ae
10
2026-06-06 • via Nuitee
S
Shekairis • solo_traveller • nz
4
DON'T come HERE Unless u want 2 be treated unfairly, have appliances that don't work & a smelly room
Pros:

👎 Nothing

Cons:

HOW DO YOU GET STAFF that LIE and say they will sort, and don't, and are able to get away with treating people with disrespect. SERIOUSLY!! Just smile and think it's ok. After hours waiting for a response, And doesn't happen till you say you're gonna report this to officials.....How can this establishment be allowed to operate. SORT IT OUT! and stop lying to customers.

2026-06-06 • via Nuitee
C
Christina • family_with_children • pf
9
2026-06-05 • via Nuitee
E
Emma • couple • nz
5
2026-06-05 • via Nuitee
J
Julie • couple • nz
10
2026-06-04 • via Nuitee
N
Ngawhika • solo_traveller • nz
1
Pros:

Nothing.

Cons:

Okay, we booked into the hotel. I left my ID back in kaitaia, so we resolved the issue. My husband paid the bond, which we were ok with it. We get into the room. The last guess left there rubbish in the room so I told the reception lady she said the house keeper can collect rubbish in the morning anyway the next day reception rings my husband and says I haven't payed my accommodation so we head down to show her my receipt accommodation paid for there was no apology from her what so ever. To be totally honest, I would not be going back there again. And definitely, I won't have my family and friends book there either.

2026-06-03 • via Nuitee
M
Martin • couple • cz
8
2026-06-02 • via Nuitee
C
Charlize • family_with_children • nz
5
Was oky after they moved us
Pros:

That it ia close to town

Cons:

That the room they put me in was smelling like fish and my family was with so they think I got a cheap hotel

2026-06-02 • via Nuitee