Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful surroundings
Excellent food
Comfortable rooms
Cons:
Price can be high
Distance from central attractions

Categories

Cleanliness
9.38
Rengøring er perfekt; however, one review mentioned it can be pricey.
Service
9.85
The staff was described as very friendly and professional across multiple reviews.
Location
8.89
Some reviews mentioned being far from the center, but others appreciated the tranquil environment.
Room Quality
9.34
Chambers are very comfortable, with high praises in the reviews.
Amenities
9.77
Access to thermal baths and the beautiful gardens highlight the amenities.
Value for Money
8.83
One review mentioned the hotel is a bit pricey but justified.
Food and Beverage
9.38
Noted for a delicious buffet and great breakfast across reviews.
Overall Experience
9.75
Overall positive sentiments from various reviews highlight satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:08

Property Description

Surrounded by Nature
Terra Nostra Garden Hotel, nestled in a valley surrounded by trees, offers elegantly decorated rooms blending Art Deco style with the natural environment. The indoor and outdoor pools next to the Terra Nostra Botanical Park provide a serene setting for relaxation.

Comfort and Convenience
The hotel's rooms, adorned in neutral tones with wooden furniture, offer a peaceful retreat. Enjoy free WiFi throughout the property and start your day with a delicious continental breakfast. Explore the area with a rented bicycle or savor local dishes at the on-site restaurant.

Exploration and Relaxation
Located in the Furnas Valley, guests are surrounded by calderas, mineral springs, and thermal springs. With volcanic beaches and forest areas nearby, as well as two golf courses, there's no shortage of activities. End your day with a refreshing drink at the bar and don't forget to book your stay for an unforgettable experience.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Please note that due to routine and recurring maintenance of the thermal pool, which typically takes place between 4:30 p.m. and 2:00 p.m. the following day, we would like to inform you that the hotel cannot provide any form of compensation if it coincides with your dates of stay. However, we do offer the availability of our thermal jacuzzis as an alternative during this periodPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for € 19.50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 39 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1562 reviews
Cleanliness: 9.38
Service: 9.85
Location: 8.89
Room Quality: 9.34
Amenities: 9.77
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 9.75
A
Andrea • couple • es
10
Al calor de las estrellas
Pros:

Acceso a jardín botánico y baños termales las 24h, instalaciones bien cuidadas y cómodas, personal amable.

Cons:

En general nos gustó todo, lo único es que el aparcamiento es limitado, pero si no había espacio te encontraban sitio fuera.

2026-07-04 • via Nuitee
M
Maiya • family_with_children • cy
10
would come again!
Pros:

breakfast, staff, room, outdoor pool, botanic garden are just amazing!

Cons:

didn't have a chance to visit asian restaurant during our stay - it was closed((

2026-07-04 • via Nuitee
H
Hali • couple • us
10
Pros:

The location was great and the access to the garden and pools after the public hours were a nice perk.

2026-07-04 • via Nuitee
C
christina • couple • ch
10
Terra Nostra Park-Hotel, eine Traumdestination
Pros:

Phänomenal ist die Lage direkt am Park, mit freiem Zugang für Hotelgäste rund um die Uhr, inklusive Nutzung der Thermalpools. Grosses Zimmer mit Gartenblick und grosser Terrasse mit Liegen, Tisch und Stühlen. Ausgezeichnetes Frühstücksbüffet. Sehr reichhaltig. Sehr gute Küche am Abend.

2026-07-03 • via Nuitee
A
Andreas • couple • de
9
Genial für ein paar Tage Luxus auf Sao Miguel
Pros:

Nutzung der Thermen und des Terra nostra Parks 24h - also auch außerhalb der Öffnungszeiten.
Von Furnas kommt man eigentlich überall gut hin

Cons:

—-

2026-06-30 • via Nuitee
K
Kim • solo_traveller • ca
1
We left feeling exhausted rather than restored, which was the opposite of what we expected.
Pros:

We enjoyed the amenities, especially the 24-hour access to the pools. The front desk staff were friendly and accommodating. The botanical gardens are absolutely beautiful and become especially peaceful and tranquil after they close to the public.

Cons:

For a hotel that prides itself on comfort, it was the least comfortable accommodation of our entire vacation.

As someone with chronic pain, I barely slept during our stay. The bed was extremely uncomfortable, and the air conditioning did not work at all. It felt as though the hotel was designed to look like a wellness retreat rather than function as one. It’s very telling that despite being offered four different pillow options, I did not find a single one comfortable.

Our room was directly above the entrance and faced the road, making it extremely noisy until around 11:00 p.m. and again from about 5:00 a.m. A fire alarm also went off in the middle of the night, and afterwards the radiator made loud noises that kept us awake for the rest of the night. The room was consistently hot and stuffy in June, and smelled of perfume mixed with mold and mustiness.

As someone with celiac disease, I did not feel comfortable dining at the restaurant. When I asked which breakfast buffet items were safe for me to eat, the staff did not seem knowledgeable or confident. Yet while I was eating, I was asked approximately five times whether my plate could be cleared which felt unnecessary and intrusive. The food at both breakfast and dinner was poor and outrageously overpriced, costing three to four times more than better meals we enjoyed elsewhere on the islands.

I also did not appreciate guests taking photos in the pool area. A wellness hotel should encourage and prioritize guests’ privacy and comfort.

Although the staff were incredibly kind and accommodating, the overall atmosphere felt tense and uncomfortable. I left with the impression that something wasn’t working behind the scenes. Whether that was management, staffing, or something else, I can’t say, but it affected the guest experience.

Overall, there was a disconnect between the hotel’s branding and the reality of our experience.

2026-06-29 • via Nuitee
N
Nathalie • couple • fr
10
The most restful experience - comfort, little attentions, calm, nature, luxury done well!
Pros:

This hotel is a gem. The location in the heart of Furnas, alongside the town gardens and hot pools which are closed to the public past sunset but remains open for hotel guests; the luxury quality of the hotel and its team; the delicious drinks and food at the hotel restaurant and bar; and the comfort, cleanliness and little attentions in the hotel room... it was a peace haven, and I would recommend to anyone seeking rest, mindfulness and a good dose of nature!

2026-06-24 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Access to the gardens and pools was amazing. Room and amenities wonderful. Drinks and service at the bar also fantastic. Breakfast delicious, and dinner in the restaurant also top notch.

2026-06-24 • via Nuitee
G
gilles • couple • ca
10
2026-06-17 • via Nuitee
M
Morgane • couple • fr
10
Splendide séjour
Pros:

La possibilité de profiter du parc et des sources h24.

2026-06-13 • via Nuitee
U
Urmas • couple • fi
10
2026-06-12 • via Nuitee
A
Anat • solo_traveller • il
10
Pros:

Amazing hotel - best value for money - Can not wait to come back!

2026-06-10 • via Nuitee
A
András • solo_traveller • hu
10
2026-06-09 • via Nuitee
S
Sandro • couple • ch
9
2026-06-08 • via Nuitee
N
Nuno Encarnação • solo_traveller • pt
9
2026-06-06 • via Nuitee
S
Simone Eisath • solo_traveller • it
10
Pros:

Sehr schönes Hotel, liebevoll gestaltet. Der Zugang zum Park ist super! Personal sehr freundlich. Zimmer sauber, Größe angenehm, Betten komfortabel, gute Kaffeemaschine. Wir haben uns sehr wohl gefühlt!

Cons:

- Die Preise, vor allem für die Getränke, sind unverschämt hoch (The Gardener)
- Unmotiviertes Personal in der Bar (The Gardener) teilweise vielleicht aufgrund schlechter Organisation...
- Lüftung im Bad nicht funktionsfähig, Fenster im Zimmer klemmen (wenn man lüften möchte)
- WiFi langsam

2026-06-01 • via Nuitee
L
Luciano • couple • it
10
Pros:

We stayed for two days at the Terra Nostra Hotel in Furnas, Azores, and had a wonderful experience. The hotel staff knew that we were celebrating our 40th wedding anniversary, and they made our stay truly special.

From the moment we arrived, we were treated with the highest level of professionalism, kindness, and hospitality. Every member of the staff was attentive and genuinely committed to making our stay memorable.

The hotel is beautiful, the atmosphere is relaxing, and the service is exceptional. We are very grateful for the warm welcome and the special attention we received during such an important occasion.

We highly recommend Terra Nostra Hotel and hope to return in the future.

Thank you for helping us celebrate our 40th wedding anniversary in such a wonderful way.

2026-06-01 • via Nuitee
S
Sidra • couple • us
9
Pros:

Being located in the botanical garden was incredible. The gardens at night were beautiful and the staff was very kind and helpful!

2026-05-30 • via Nuitee
A
Anna • extended_group • se
10
2026-05-29 • via Nuitee
C
Cynthia • couple • us
8
Would definitely stay again for 2-3 nights for after hours park/pools access and central location
Pros:

Olivia the concierge was wonderful and helped with booking dinner reservations. When staying on the property you have 24/7 access to the attached park including the mineral pool and hot tubs. This was wonderful to have access to the park after it was closed to the public and made it a memorable portion of our trip. It was also a great location to explore the east half of the island. They also give you robes, slippers, and towels for the mineral pool as the water is brown and does stain swimwear, other fabrics easily

Cons:

The room was a nice size but was a bit pricey -especially considering our windows overlooked the roof of one of the buildings and that the room only had a double bed.

2026-05-25 • via Nuitee